As a non-profit organization, LifeWay Christian Resources continuously works to control operational costs. Maintenance fees for applications considered critical for the ongoing operations of the company, such as PeopleSoft, represented a significant portion of the company’s IT spend, and were a good opportunity for achieving cost savings; however, the company depended on Oracle support and maintenance contracts in order to receive tax and regulatory updates. As Lifeway experienced a degradation in the level of support services from Oracle, the business value received from Oracle compared unfavorably to the maintenance cost, which continued to increase annually.
Lifeway achieved its desired cost reduction with an immediate 50 percent savings in support and maintenance fees. Plus, the company began receiving state-specific tax, legal and regulatory updates, without incurring any additional costs. For support, the Rimini Street Primary Support Engineer model has improved issue resolution. According to David Jamieson, financial applications manager for LifeWay, “Having somebody you can go to directly, even when the issue could be with a customization or an interconnected system, gives us a lot of confidence that we can focus on our day jobs without worrying about keeping our systems running.”
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