The media and entertainment industries are in disruption, with streaming content in the spotlight and the future of soundstage and in-studio production not yet known. But the show must go on. Rimini Street independent, third-party support helps media and entertainment clients save a substantial percentage of their IT software support budgets which can then be invested in strategic initiatives such as new content delivery systems and remote production capabilities.
Globalization and the intense battle for the best content mean the pressure is mounting to reimagine engagement and invest in transformational media and entertainment technologies. The burdens of software vendor policies, vendor-dictated roadmaps, and unresponsive support models, however, can create severe budget constraints. Rimini Street Support Services help media and entertainment clients save considerable time, money, and resources that can be reallocated to key digital innovation priorities to create differentiation and accelerate growth.
Content creation and distribution can be difficult when a software vendor is directing the support service storyline. Rimini Street application support and enterprise software solutions can maintain the current ERP release for up to 15 years, to help maximize ROI and avoid unnecessary, disruptive upgrades. This also provides time and flexibility to craft a Business-Driven IT Roadmap that aligns all IT spending with business goals like captivating loyal audiences and attracting new ones.
Many entertainment companies run lower-margin businesses, and their IT teams are in a daily war against costs. A penny saved per transaction, per process, per minute can result in millions of dollars to the bottom line of a media balance sheet. Rimini Street clients save 50% on annual support fees and up to 90% on total maintenance costs, liberating funds and IT staff for game-changing business pursuits, acquiring new subscribers, and delivering new entertainment experiences.
The one-stop shop for support for Oracle Database
Ultra-responsive application support for Oracle EBS products
Personalized support for PeopleSoft and global TLR update services
Maintain and optimize the current stable and mature SAP implementation
Get a holistic, layered security model across the entire enterprise
The flexibility to continue using Siebel 6.x, 7.x, and 8.x applications
Receive a variety of services for maintaining mission- critical SAP systems
Optimize support and IT operations to simplify support processes
Reduce the total cost of SQL Server ownership and get ultra-responsive solutions
Rimini Street is a trusted partner to organizations in the media and entertainment industries, with deep expertise in meeting their unique needs. Engineer-led, unified software support services delivered through a single-provider model have helped these clients redirect millions of dollars from support to content development and distribution.
Rimini Street Support Services are integrated and eliminate the escalations and delays that can occur with software vendor support. Value-added solutions like advisory services, support for custom code, and fast Legislature-to-Live™ global tax, legal, and regulatory updates are included at no additional cost.
Comprehensive Rimini Street services feature multiple levels of support, but a single source of accountability. Primary Support Engineers (PSEs) lead the way, backed by an extensive global network of experts skilled in resolving the most complex enterprise software issues, including root cause analysis.
Rimini Street clients don't overspend on software vendor support or squander precious IT time on unnecessary updates and upgrades. Instead, newly available funds are invested to better meet market needs, while IT teams work on projects that are aligned with a Business-Driven Roadmap and directly impact the bottom line.
“Because we’ve had, and continue to have, such a positive support experience through Rimini Street for our PeopleSoft HCM software, the decision to add Oracle EBS support was much easier.”
David Jamieson Financial Applications Manager
“Rimini Street folks are client-friendly, client- oriented. They know what they’re talking about and don’t waver. They’re solid. They exude confidence and inspire confidence. I’ll send our Rimini Street Primary Support Engineer a note and within minutes I’ll get an email telling me he’s lining up the necessary resources to work on the issue. Very quickly, he’s assigned the right people, they’re contacting me and they’re engaged.”
Publisher IT Director for Financial Application Services
“With Rimini Street we get the whole package: ultra-responsive service at a reasonable price, the ability to upgrade when it makes sense for us, and premium support features like strategic advisory services. Rimini Street has changed the way we think about support.”
Mike Pfeiffer Vice-President Technology
SAP licensees had a challenging 2020 with the global pandemic. They now face a looming deadline for the planned end of mainstream maintenance for SAP ECC 6.0 and a decision to make on migrating to S/4HANA. Technology leader IDG recently surveyed SAP licensees to better understand their current challenges and future plans for SAP technology. Topics included SAP innovation, maximizing ERP investment, and third-party support. IDG’s Tom Schmidt, Digital Content Director, speaks with Rimini Street’s Hari Candadai, GVP, Thought Leadership and Strategy, about the top 5 findings from the survey report in this “Navigating the Future of SAP” webinar. View it on demand now.
Your ERP support is running smoothly, but how are your application management services (AMS)? Is there a ticket backlog? How big is it? How old is it? Is oversight a time drain on your IT team that you can no longer afford? Is the service delivery consistent? Is your AMS provider skilled in proactive problem-solving and preventative maintenance? If you’d like better answers to these questions, consider adding Rimini Street application management services to your ERP support. You’ll get seamless integration of ITIL Levels 2-4 support from a single expert partner. Rimini Street unified support delivers measurable value to help you grow your business operations by optimizing existing IT investments and processes. To learn more — and for examples of success metrics from Rimini Street clients who have broken free from legacy AMS models and significantly improved their business outcomes — download this infographic.
How happy are you with your current SAP ECC system? What are your strategies for: Optimizing total cost of ownership (TCO)? SAP innovation in 2021? Cost reduction? What are other SAP licensees doing regarding ERP investment? Leading technology company IDG recently surveyed 250 global SAP licensees from over a dozen different industries to assess SAP customer challenges and future plans. Topics included: satisfaction level with current SAP systems SAP roadmaps and future ERP investment innovation (including effects of the global pandemic and SAP innovation for 2021) third-party support for SAP This infographic details top survey results on key strategies and tactics being implemented by global SAP licensees today. To see how your approach to SAP innovation and investment compares, view the infographic now.
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