The media and entertainment industries are in disruption, with streaming content in the spotlight and the future of soundstage and in-studio production not yet known. But the show must go on. Rimini Street independent, third-party support services and comprehensive support solutions help media and entertainment clients save a substantial percentage of their IT software support budgets which can then be invested in strategic initiatives such as new content delivery systems and remote production capabilities.
Globalization and the intense battle for the best content mean the pressure is mounting to reimagine engagement and invest in transformational media and entertainment technologies. The burdens of software vendor policies, vendor-dictated roadmaps, and unresponsive support models, however, can create severe budget constraints. Rimini Street Support Services help media and entertainment clients save considerable time, money, and resources that can be reallocated to key digital innovation priorities to create differentiation and accelerate growth.
Content creation and distribution can be difficult when a software vendor is directing the support service storyline. Rimini Street application support and enterprise software solutions can maintain the current ERP release for up to 15 years, to help maximize ROI and avoid unnecessary, disruptive upgrades. This also provides time and flexibility to craft a Business-Driven IT Roadmap that aligns all IT spending with business goals like captivating loyal audiences and attracting new ones.
Many entertainment companies run lower-margin businesses, and their IT teams are in a daily war against costs. A penny saved per transaction, per process, per minute can result in millions of dollars to the bottom line of a media balance sheet. Rimini Street clients save 50% on annual support fees and up to 90% on total maintenance costs, liberating funds and IT staff for game-changing business pursuits, acquiring new subscribers, and delivering new entertainment experiences.
The one-stop shop for support for Oracle Database
Ultra-responsive application support for Oracle EBS products
Personalized support for PeopleSoft and global TLR update services
Maintain and optimize the current stable and mature SAP implementation
Get a holistic, layered security model across the entire enterprise
The flexibility to continue using Siebel 6.x, 7.x, and 8.x applications
Receive a variety of services for maintaining mission- critical SAP systems
Optimize support and IT operations to simplify support processes
Reduce the total cost of SQL Server ownership and get ultra-responsive solutions
Rimini Street is a trusted partner to organizations in the media and entertainment industries, with deep expertise in meeting their unique needs. Engineer-led, unified software support services delivered through a single-provider model have helped these clients redirect millions of dollars from support to content development and distribution.
Rimini Street Support Services are integrated and eliminate the escalations and delays that can occur with software vendor support. Value-added solutions like advisory services, support for custom code, and fast Legislature-to-Live™ global tax, legal, and regulatory updates are included at no additional cost.
Comprehensive Rimini Street services feature multiple levels of support, but a single source of accountability. Primary Support Engineers (PSEs) lead the way, backed by an extensive global network of experts skilled in resolving the most complex enterprise software issues, including root cause analysis.
Rimini Street clients don't overspend on software vendor support or squander precious IT time on unnecessary updates and upgrades. Instead, newly available funds are invested to better meet market needs, while IT teams work on projects that are aligned with a Business-Driven Roadmap and directly impact the bottom line.
“Because we’ve had, and continue to have, such a positive support experience through Rimini Street for our PeopleSoft HCM software, the decision to add Oracle EBS support was much easier.”
David Jamieson Financial Applications Manager
“There is a massive amount of technology involved, but the most important thing is how it impacts peoples’ lives.
It was refreshing to engage with a company that is really motivated and enthusiastic to go above and beyond to provide the needed support and help solve our problems.”
“[W]ithout the right people, you have nothing. In the end, it’s all about the people you have on your team, and we have a great team.
One of the key components to realizing the vision was identifying a services provider that had a great track record of providing quality support and be willing to help take on the challenge of revitalizing MWRD’s environment. Rimini Street was that partner.”
IT professionals are continually challenged by budget constraints, a low inventory of skilled workers, and ongoing supply chain issues. Watch this virtual thought leadership webinar moderated by Anne Plese, Sr. Director of Product Marketing at Rimini Street. You’ll gain insights from two IT professionals who are creatively addressing these issues. They also discuss hot topics such as: IT modernization strategy, customer-driven innovation, upscaling internal talent, reskilling in the IT industry, and how to demonstrate the business value of IT solutions. Learn from Vinitha Simon, Head of Enterprise Architecture at Western Governors University, and Jeff Shepard, Senior IT Director at American Greetings AG Digital as they share ideas on how to develop comprehensive, strategic plans for your organization’s digital future.
What happens when organizations trade self-supporting enterprise software for comprehensive, independent third-party support? In the report, Taking the Smart Path: A Comprehensive ROI Analysis of Rimini Street Enterprise Software Services, 200 Rimini Street clients were surveyed on the benefits they’ve gained from moving to an independent, third-party support provider. The report covers the following topics: An overview of the state of vendor software support models and their impact on growth and innovation Takeaways from IT leaders for IT leaders around the decision to adopt an independent support model and advice on building a business case Detailed financial analysis of benefits gained by choosing independent support over the software vendor support Complete the form to download your complimentary copy of Taking the Smart Path: A Comprehensive ROI Analysis of Rimini Street Enterprise Software Services
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