Accelerate innovation and expense reduction
The media and entertainment industries are in disruption, with streaming content in the spotlight and the future of soundstage and in-studio production not yet known. But the show must go on. Rimini Street independent, third-party support services and comprehensive support solutions help media and entertainment clients save a substantial percentage of their IT software support budgets which can then be invested in strategic initiatives such as new content delivery systems and remote production capabilities.
Media and entertainment clients capture significant savings to reinvest in growth
Globalization and the intense battle for the best content mean the pressure is mounting to reimagine engagement and invest in transformational media and entertainment technologies. The burdens of software vendor policies, vendor-dictated roadmaps, and unresponsive support models, however, can create severe budget constraints. Rimini Street Support Services help media and entertainment clients save considerable time, money, and resources that can be reallocated to key digital innovation priorities to create differentiation and accelerate growth.
Help keep critical IT systems running for the long term
Content creation and distribution can be difficult when a software vendor is directing the support service storyline. Rimini Street application support and enterprise software solutions can maintain the current ERP release for up to 15 years, to help maximize ROI and avoid unnecessary, disruptive upgrades. This also provides time and flexibility to craft a Business-Driven IT Roadmap that aligns all IT spending with business goals like captivating loyal audiences and attracting new ones.
Cut application support costs and protect technology budgets
Many entertainment companies run lower-margin businesses, and their IT teams are in a daily war against costs. A penny saved per transaction, per process, per minute can result in millions of dollars to the bottom line of a media balance sheet. Rimini Street clients save 50% on annual support fees and up to 90% on total maintenance costs, liberating funds and IT staff for game-changing business pursuits, acquiring new subscribers, and delivering new entertainment experiences.
Industry solutions
Oracle Database
The one-stop shop for support for Oracle Database
Oracle E-Business Suite
Ultra-responsive application support for Oracle EBS products
SAP
Maintain and optimize the current stable and mature SAP implementation
Siebel
The flexibility to continue using Siebel 6.x, 7.x, and 8.x applications
Application Management Services (AMS) for SAP
Receive a variety of services for maintaining mission- critical SAP systems
Application Management Services (AMS) for Oracle
Optimize support and IT operations to simplify support processes
Microsoft SQL Server
Reduce the total cost of SQL Server ownership and get ultra-responsive solutions
Why Rimini Street
Rimini Street is a trusted partner to organizations in the media and entertainment industries, with deep expertise in meeting their unique needs. Engineer-led, unified software support services delivered through a single-provider model have helped these clients redirect millions of dollars from support to content development and distribution.
Better model
Rimini Street Support Services are integrated and eliminate the escalations and delays that can occur with software vendor support. Value-added solutions like advisory services, support for custom code, and fast Legislature-to-Live™ global tax, legal, and regulatory updates are included at no additional cost.
Better people
Comprehensive Rimini Street services feature multiple levels of support, but a single source of accountability. Primary Support Engineers (PSEs) lead the way, backed by an extensive global network of experts skilled in resolving the most complex enterprise software issues, including root cause analysis.
Better outcomes
Rimini Street clients don't overspend on software vendor support or squander precious IT time on unnecessary updates and upgrades. Instead, newly available funds are invested to better meet market needs, while IT teams work on projects that are aligned with a Business-Driven Roadmap and directly impact the bottom line.
Featured clients
The best part is that our customers have not seen any difference. We are still working together but with upgraded and compliant systems. We can be ISO certified. This is the key to working with partners such as the UK Post Office.”
– Hugues Piet Lataudrie Row Director BO Solutions and Digital BP
Because we’ve had, and continue to have, such a positive support experience through Rimini Street for our PeopleSoft HCM software, the decision to add Oracle EBS support was much easier.”
– David Jamieson Financial Applications Manager
The technical support that Rimini Street provides for Oracle enables us to quickly resolve system issues and stay on top of the latest technology trends.”
– Dong Hoon Park Head of IT Department
Additional resources
The world is swirling with change for Telecommunications and Media and Entertainment (M&E) companies. The advances brought by 5G technology allow a complex array of possibilities…and risks. Read the Rimini Street-sponsored report – As Cloud Investments Increase, Are You Creating Risk by Skimping on Your Database Budget? – for an in-depth analysis of both. You’ll learn Key tech trends in the Telecommunications and M&E industries How to modernize while keeping ROI and cost of ownership in full view What your peers and competitors are forecasting for 2023 spend Prepared by global market intelligence firm IDC, the report also covers the thorny ground of patches, updates, and security risks – as well as the options available to telecommunications and M&E companies for answering their needs.
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