Improve Hyperion ROI and Gain Control of Support Costs
Help maximize the value of Hyperion software
Today’s Hyperion systems are stable and reliable, requiring much less support than earlier generations of enterprise software. Many customers, likely frustrated by forced vendor upgrades to remain fully supported and by lackluster service levels, are skeptical that the high cost of annual Oracle Hyperion support is a good value. Organizations may prefer to extend the life of their current Hyperion EPM release, and many are reducing costs by replacing Oracle Hyperion support with independent support from Rimini Street.

Comprehensive support for Hyperion EPM software
Rimini Street provides independent, third-party support for Oracle Hyperion enterprise performance management software across the entire product suite. Hyperion software can be supported by itself or in combination with software maintenance services for other enterprise applications and databases — all from Rimini Street. Clients can benefit from higher-value, single-provider support using the Rimini Street integrated service offering that includes a single point of contact for all Hyperion enterprise software support and maintenance needs; proven expertise, and personalized, ultra-responsive service.

Why Rimini Street
Rimini Street Support for Hyperion EPM offers all the benefits of a single-provider, integrated support solution for databases and applications.
Better model
Rimini Street’s award-winning, ISO-certified support and maintenance services can cover the entire Hyperion family of software products, supporting the application, plus integrations with Oracle, PeopleSoft, Siebel, JD Edwards and SAP systems, taking advantage of the prebuilt data and metadata integration and drill-through to transaction details.
Better people
A Primary Support Engineer (PSE) and expert, dedicated Hyperion software resources who understand Hyperion environments, security, and the interaction with other applications to deliver a better, more responsive support experience. Rimini Street support goes beyond break/fix service to include customizations, performance tuning, interoperability support, advisory services, and more.
Better outcomes
By reducing support costs, time, and effort while securing exceptional support services from Rimini Street, clients can direct these resources to higher-level initiatives that deliver greater business value, including digital transformation. Long-term ROI can be enhanced and TCO lessened by investment in current, hard-working software like Hyperion through Rimini Street support.

Compare the value
Support Features |
Rimini Street |
Oracle Premier and Extended |
Oracle Sustaining |
---|---|---|---|
Support Services |
|||
Application and documentation fixes |
No new fixes
|
||
Operational and configuration support |
|
||
Installation and upgrade support |
No new upgrade scripts
|
||
Named, regional primary support engineer with an average of 20 years of experience |
|
|
|
Account management services |
|
|
|
10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
|
|
|
Full support with no required upgrades |
|
|
|
Customization support |
|
|
|
Performance support |
|
|
|
Interoperability and integration support |
|
|
|
Full support of current release for at least 15 years from contract date |
|
|
|
Strategic Services |
|||
Technical, functional, and application roadmap advisory services |
|
|
|
Cloud advisory services |
|
|
|
License advisory services |
|
|
|
Security advisory services |
|
|
|
Interoperability and integration advisory services |
|
|
|
Monitor and check advisory services |
|
|
|
Impact on Resources |
|||
Significant reduction in operating costs (budget, people, time) |
|
|
|
Independence from vendor-dictated roadmap |
|
|
“When we signed up with Rimini Street, the first and biggest change was that it felt like a partnership. Second, the amount of information and analysis work that is done by the Rimini Street team helps us make better decisions. We get specific answers and directions as to what we can do to solve issues.”
Featured Clients
Experience award-winning Hyperion support with dramatic savings.
Contact us to learn more.