Improve Hyperion ROI and Gain Control of Support Costs
Help maximize the value of Hyperion software
Today’s Hyperion systems are stable and reliable, requiring much less support than earlier generations of enterprise software. Many customers, likely frustrated by forced vendor upgrades to remain fully supported and by lackluster service levels, are skeptical that the high cost of annual Oracle Hyperion support is a good value. Organizations may prefer to extend the life of their current Hyperion EPM release, and many are reducing costs by replacing Oracle Hyperion support with independent support from Rimini Street.
Comprehensive support for Hyperion EPM software
Rimini Street provides independent, third-party support for Oracle Hyperion enterprise performance management software across the entire product suite. Hyperion software can be supported by itself or in combination with software maintenance services for other enterprise applications and databases — all from Rimini Street. Clients can benefit from higher-value, single-provider support using the Rimini Street integrated service offering that includes a single point of contact for all Hyperion enterprise software support and maintenance needs; proven expertise, and personalized, ultra-responsive service.
Why Rimini Street
Rimini Street Support for Hyperion EPM offers all the benefits of a single-provider, integrated support solution for databases and applications.
Better model
Rimini Street’s award-winning, ISO-certified support and maintenance services can cover the entire Hyperion family of software products, supporting the application, plus integrations with Oracle, PeopleSoft, Siebel, JD Edwards and SAP systems, taking advantage of the prebuilt data and metadata integration and drill-through to transaction details.
Better people
A Primary Support Engineer (PSE) and expert, dedicated Hyperion software resources who understand Hyperion environments, security, and the interaction with other applications to deliver a better, more responsive support experience. Rimini Street support goes beyond break/fix service to include customizations, performance tuning, interoperability support, advisory services, and more.
Better outcomes
By reducing support costs, time, and effort while securing exceptional support services from Rimini Street, clients can direct these resources to higher-level initiatives that deliver greater business value, including digital transformation. Long-term ROI can be enhanced and TCO lessened by investment in current, hard-working software like Hyperion through Rimini Street support.
Compare the value
Support Features |
Rimini Street |
Oracle Premier and Extended |
Oracle Sustaining |
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Support Services |
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Application and documentation fixes |
No new fixes
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Operational and configuration support |
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Installation and upgrade support |
No new upgrade scripts
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Named, regional primary support engineer with an average of 20 years of experience |
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Account management services |
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Full support with no required upgrades |
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Customization support |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Monitor and check advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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“When we signed up with Rimini Street, the first and biggest change was that it felt like a partnership. Second, the amount of information and analysis work that is done by the Rimini Street team helps us make better decisions. We get specific answers and directions as to what we can do to solve issues.”
Featured Clients
We turned to independent support to help reduce costs and improve service. With a virtual patching strategy recommended by Rimini Street Global Security Services, we found we could also significantly boost database security and reduce overall risk.”
– Ron Traub Senior Operations Manager
In addition to more personalized support, we were able to cut related costs by 50%. And because of the guidance and insights from Rimini Street, we've been able to achieve a lot more with our existing system.
I used Oracle Support for 15 years before making the change, and working with Rimini Street has been an easy transition. We’re able to ‘move the ball forward’ considerably faster now.”
We log in a ticket, and Rimini Street provides root cause analysis and permanently fixes those issues. We are seeing vast improvements leading to stabilization and ability to meet our KPIs.”
– Criselda de Jesus Department Head, HCM and CRM Solutions
Additional Resources
Composable ERP for Oracle: Your Roadmap, Your Advantage
3 Smart Paths to Innovation for Your Oracle Roadmap
Rimini Street Support for Hyperion
Improve Your Oracle ROI and Gain Control of Your Support Costs
10 Telltale Signs That It’s Time to Change Your Oracle Application Strategy
This is the era of business transformation. Your IT team is expected to deliver innovation that disrupts the status quo within your industry and build a competitive advantage for your business. Yet Oracle seems to be delivering less value to you than ever before. Instead of continuing to make massive investments in an enterprise application system that already works, maybe it’s time to rethink your strategy.
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Unisys Corporation helps its clients transform digitally leveraging Rimini Street Support Services
Global information technology company, Unisys, moves to Rimini Street for support of Peoplesoft, Oracle EBS, Hyperion and Oracle Databases seeking savings, flexibility, and a superior level of support. The partnership with Rimini Street enabled Unisys to free up funds to enhance their strategic IT initiatives.
Rimini Street: What We Do
We don't make ERP or database software like Oracle and SAP. We support and manage that software. Over the past 15 years, we have helped over 3,000 clients save billions of dollars. It's because we are built for support. Built to help clients avoid costly fees and ERP upgrades, so they can innovate and fuel growth. Other companies do software. We do support.
Experience award-winning Hyperion support with dramatic savings.
Contact us to learn more.
