Improve Hyperion ROI and Gain Control of Support Costs

Help maximize the value of Hyperion software

Today’s Hyperion systems are stable and reliable, requiring much less support than earlier generations of enterprise software. Many customers, likely frustrated by forced vendor upgrades to remain fully supported and by lackluster service levels, are skeptical that the high cost of annual Oracle Hyperion support is a good value. Organizations may prefer to extend the life of their current Hyperion EPM release, and many are reducing costs by replacing Oracle Hyperion support with independent support from Rimini Street.

Support for Oracle Hyperion EPM Software

Comprehensive support for Hyperion EPM software

Rimini Street provides independent, third-party support for Oracle Hyperion enterprise performance management software across the entire product suite. Hyperion software can be supported by itself or in combination with software maintenance services for other enterprise applications and databases — all from Rimini Street. Clients can benefit from higher-value, single-provider support using the Rimini Street integrated service offering that includes a single point of contact for all Hyperion enterprise software support and maintenance needs; proven expertise, and personalized, ultra-responsive service.

Third-Party Support for Hyperion EPM Software

Important Vendor Support Updates

For Hyperion Enterprise Performance Management (EPM) 11.2, some functionality in Hyperion Financial Management, BI+, and Planning has been discontinued.1 EPM 11.2 licensees are now on the Oracle “Continuous Innovation” update model.2 This model requires customers to apply updates to stay current.

Databases for Hyperion no longer fully supported by the vendor include:

  • Essbase 11.1.1 releases3
  • Oracle Database 11.2 and earlier releases4
  • IBM Db2 9.5 and earlier releases5
  • Microsoft SQL Server 2014 (SP1) and earlier releases6

Avoid the upgrade and updates to stay fully supported with ultra-responsive support for Hyperion enterprise performance management software from Rimini Street and receive full support for a minimum of 15 years.

Supported Hyperion Releases and Components

Rimini Street supports all Hyperion releases including databases and components, such as:

Capital Asset Planning
Data Relationship Management
Financial Close Management
Financial Data Quality Management
Financial Management
Integrated Operational Planning
Performance Scorecard
Profitability and Cost Management
Strategic Finance
Workforce Planning

Why Rimini Street

Rimini Street Support for Hyperion EPM offers all the benefits of a single-provider, integrated support solution for databases and applications.

Better model

Rimini Street’s award-winning, ISO-certified support and maintenance services can cover the entire Hyperion family of software products, supporting the application, plus integrations with Oracle, PeopleSoft, Siebel, JD Edwards and SAP systems, taking advantage of the prebuilt data and metadata integration and drill-through to transaction details.

Better people

A Primary Support Engineer (PSE) and expert, dedicated Hyperion software resources who understand Hyperion environments, security, and the interaction with other applications to deliver a better, more responsive support experience. Rimini Street support goes beyond break/fix service to include customizations, performance tuning, interoperability support, advisory services, and more.

Better outcomes

By reducing support costs, time, and effort while securing exceptional support services from Rimini Street, clients can direct these resources to higher-level initiatives that deliver greater business value, including digital transformation. Long-term ROI can be enhanced and TCO lessened by investment in current, hard-working software like Hyperion through Rimini Street support.

Rimini Street Support for Oracle Hyperion EPM Software

Compare the value

Support Features
Rimini Street
Oracle Premier and Extended
Oracle Sustaining
Support Services
Application and documentation fixes
No new fixes
Operational and configuration support
Installation and upgrade support
No new upgrade scripts
Named, regional primary support engineer with an average of 20 years of experience
Account management services
10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications
Full support with no required upgrades
Customization support
Performance support
Interoperability and integration support
Full support of current release for at least 15 years from contract date
Strategic Services
Technical, functional, and application roadmap advisory services
Cloud advisory services
License advisory services
Security advisory services
Interoperability and integration advisory services
Monitor and check advisory services
Impact on Resources
Significant reduction in operating costs (budget, people, time)
Independence from vendor-dictated roadmap

“When we signed up with Rimini Street, the first and biggest change was that it felt like a partnership. Second, the amount of information and analysis work that is done by the Rimini Street team helps us make better decisions. We get specific answers and directions as to what we can do to solve issues.”

Edgar Hershberger, VP of Applications

Featured Clients

Featured Clients
Featured Clients

We turned to independent support to help reduce costs and improve service. With a virtual patching strategy recommended by Rimini Street Global Security Services, we found we could also significantly boost database security and reduce overall risk.”

– Ron Traub Senior Operations Manager
Featured Clients
Featured Clients

In addition to more personalized support, we were able to cut related costs by 50%. And because of the guidance and insights from Rimini Street, we've been able to achieve a lot more with our existing system.

I used Oracle Support for 15 years before making the change, and working with Rimini Street has been an easy transition. We’re able to ‘move the ball forward’ considerably faster now.”

– Kristin Blanco Oracle ERP Manager
Featured Clients
Featured Clients

We log in a ticket, and Rimini Street provides root cause analysis and permanently fixes those issues. We are seeing vast improvements leading to stabilization and ability to meet our KPIs.”

– Criselda de Jesus Department Head, HCM and CRM Solutions

Experience award-winning Hyperion support with dramatic savings.

Contact us to learn more.

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