Support for Hyperion EPM Software

Software support that extends the life of your IT investments

Your Hyperion EPM software is a strong asset for your business: stable, reliable, and customized just right for your operations. Keep it strong and extend the life of your software investment with Rimini Support™ for Hyperion.

We can secure and fully support your Oracle Hyperion software — including all customizations — for 15+ more years from the time you switch to us. And that’s with no need for unwanted and expensive enterprise performance management software upgrades or continuous innovation updates that can be required by software vendors to maintain full support. With Rimini Support, you’ll get significant savings that you can use to fund innovation from your existing IT budget.

Our 24/7/365 global, follow-the-sun support is led by Primary Support Engineers who average 20+ years of experience. And while we guarantee a response time of 10 minutes for critical P1 issues, our actual average response time is under 90 seconds for P1 and P2 issues.

Our responsive, comprehensive support services can help you:

achieve your strategic, operational, and financial goals
reduce the TCO of your Oracle Hyperion EPM software
automate and streamline business processes
proactively secure your enterprise software ecosystem
deliver exceptional customer experiences

Up to

90%

savings on total support costs

Over $8B

in estimated total client savings since 2005

Less than

2 minutes

average response time for P1 and P2 issues

4.9/5.0

overall average client satisfaction rating

Managed services that prevent incident recurrence and reduce project backlogs

With Rimini Manage™ for Oracle, you can reassign your IT team to digital transformation and cloud initiatives while we manage day-to-day activities and performance improvements for your existing environment. Our Hyperion experts can help reduce complexity, fill IT skills gaps, manage your applications, and improve your operational performance.

The benefits of Rimini Manage™ for Oracle include:

an unlimited ticket model from a broad catalog of services
an always-on global network of experienced software engineers
human-first expertise empowered by AI service insight and automation
fast incident resolution and reduced project backlogs
predictable billing
root cause analysis to prevent incident recurrence

Benefits of partnering with Rimini Street

Extend the Life of Your Software

Skip expensive, unwanted vendor upgrades

Stop Overspending on Support

Invest more of your IT budget in new functionalities

Innovate Around Existing Systems

We’re experts in interoperability, security, and possibility thinking

Attract and Engage IT Talent

Hire and retain in-demand experts through high-visibility new projects

Hyperion releases and components we support

Rimini Support for Hyperion includes all releases, databases, and components, such as:

Capital Asset Planning

Data Relationship Management

Essbase

Financial Close Management

Financial Data Quality Management

Financial Management

IBM Db2

Integrated Operational Planning

MS SQL Server

Oracle Database

Performance Scorecard

Planning

Profitability and Cost Management

SAP HANA Database

SAP Sybase Databases

Strategic Finance

Workforce Planning

Featured Clients

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“

With SAP, it could take up to four hours to get a ticket response. With Rimini Street, if we have a P1 critical issue, they respond within 10 minutes. And Rimini Street covers our customizations that we used to have to pay for additional professional services to support.”

– Hubert Tsang CIO

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“

Vendor software maintenance fees dominated our limited IT budget, but since switching to Rimini Support™ for Oracle EBS and Database, we have freed up savings to invest in digital innovation to make our company a leader in the new IT environment.”

– IT General Manager Doosan Enerbility

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“

We log in a ticket, and Rimini Street provides root cause analysis and permanently fixes those issues. We are seeing vast improvements leading to stabilization and ability to meet our KPIs.”

– Criselda de Jesus Department Head, HCM and CRM Solutions

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