Maximize the value of your Oracle investments with better support
For years, businesses have relied on Oracle E-Business Suite (EBS) and Oracle Database to run their operations. These systems have largely remained stable, reliable and mission critical. However, Oracle’s rising support costs in contradiction to value received, increasing pressure to move to the cloud without a clear ROI, and the board imperative to free up resources for innovation have put additional urgency on IT and finance leaders to look for options to reduce costs, protect system uptime and extend the life of their Oracle investments.
The good news is you have choices that go beyond Oracle’s roadmap.
Forward-thinking organizations have already paved your way to greater savings and operational efficiency by choosing Rimini Street’s third-party support solutions for Oracle. The switch from traditional vendor support has allowed thousands of businesses and public sector organizations to enjoy the benefits of comprehensive, human-first support backed by proprietary and patented AI technology, deep savings of up to 90% total support costs and the freedom to reinvest their savings in innovation initiatives.
For those who are exploring what Rimini Support™ for Oracle can do for your business, this eBook provides you with additional information to help guide you on your journey, including:
- Cost Savings: Where the savings are made, and how
- Functionality: The ability to add new innovations to existing Oracle systems
- Security: Proactive, patchless security to keep Oracle systems protected and secure
- Licensing: Maintaining compliance with and reducing complexity of Oracle licensing
- Roadmap Flexibility: The ease with which you can choose your future roadmap, including returning to the vendor if it makes sense for your organization
Get the facts you need to make the best decisions for your business and future roadmap of Oracle by reading through this eBook. We’re here to deliver facts, demystify and provide you with the insights you need to take control of your Oracle Support strategy. As we like to say, “We’ll Get You There.™”
Reduce Overhead Costs and Invest in Innovation
How does Rimini Street save my organization up to 90% off my total annual maintenance cost?
Despite charging 22% of annual license fees for maintenance, Oracle leaves critical gaps in support, forcing businesses to troubleshoot essential issues themselves. The majority of the support tickets Rimini Street receives fall outside of Oracle’s coverage, exposing organizations to security risks, compliance failures and financial losses.
For example, Oracle does not provide comprehensive:
- Customization support: Without support for customizations, organizations will need to bring in-house engineering talent or additional service partners to bridge the gap, increasing overhead costs to the business
- Functional support: Without this essential service, organizations may become vulnerable to fines, operational gaps or even in some cases, legal issues
- Comprehensive data fixes: As Oracle only focuses on known and documented bugs, this could increase businesses risk in the presence of external threats
For organizations looking to maximize vendor support savings without compromising performance, Rimini Street provides a proven alternative to Oracle Support. Rimini’s high value, ultra-responsive annual support program provides a broader scope of service including support for client-made customizations and tax, legal and regulatory updates delivered for 100 countries by expert engineers using patented AI support tools requiring no expensive upgrades or migrations to retain full support on current releases.
By switching to Rimini Street, organizations get access to:
Personalized Support. We assign dedicated Primary Support Engineers (PSEs) to each client, ensuring direct access to expertise.
Support for Customizations. We provide support for client’s software customizations at no additional charge, ensuring their environments are maintained and optimized.
Industry Leading SLAs. Guaranteed 10-minute response time and 2-hour cadence for case update communications.
Future-proofing interoperability solutions. Proactive interoperability built into three packaged applications to modernize your environments.
AI-powered efficiency. Patent-awarded AI technology to reduce case resolution time by 23%, and prevent issues before they happen.
By transitioning away from Oracle Support, you’re not just cutting costs—you’re unlocking the full value of your Oracle investments and gaining flexibility to reinvest in strategic initiatives that fuel innovation and modernization, while ensuring stability, security and long-term success.
Rimini Support for Oracle 2024 Case Resolution
Maximize innovation on your terms
If I leave Oracle Support, how do I get access to the latest functionality?
To stay competitive and ensure continuous access to the latest innovations, businesses can take control of their IT strategy by reinvesting their Oracle Support savings into technology that drives organizational wide growth.
As Oracle accelerates its shift towards cloud-first innovation, they are also shifting funds for innovation to be delivered only to those who are migrating to the cloud, bringing less value to on-prem customers who are still paying 22% for maintenance. For instance, Oracle Database 23ai’s on-premises release has no confirmed release date, limiting access to advanced AI capabilities.
Meanwhile, Oracle EBS 12.2.14 offers only incremental updates, primarily in mobility, interoperability and dashboards — features that are now standard rather than transformative. Organizations today require cutting-edge capabilities like anomaly detection, predictive analytics and AI driven forecasting.
When you choose Rimini Support for Oracle, you are future-proofing your IT strategy. Rimini Street’s interoperability product, Rimini Connect™, ensures seamless compatibility across the entire tech stack, allowing you to confidently adopt new technologies without disruption. Rimini Street’s ServiceNow partnership enables businesses to gain the freedom to take full control of their IT roadmap and invest in the technology that drives the most business value, whether through AI, hyperautomation or digital innovation.
Partnering with Rimini Street means you can be agile to move and grow with your evolving business vision, enabling you to become more resilient in the face of global changes and disruptions.
Rimini Street Helps Global Organizations Accelerate Innovation
 |
 |
| Hyundai used their support savings to boost innovation and invest in new technologies and capabilities that directly aligned to their goal of making autonomous transportation a reality. | Doosan used their support cost savings to invest in advancements in eco-friendly energy solutions and digital transformation that reinforced its leadership in the energy sector. |
Proactive security to protect your business uptime
How do I keep my Oracle system secure if I no longer have access to Oracle’s official patches and updates?
Security is a top priority for organizations considering third-party support. While Oracle’s official patches may seem essential, traditional patching is no longer the only, or even the best way to protect enterprise systems.
According to a recent Rimini Street survey, nearly 90% of Oracle Database customers and approximately 58% of Oracle EBS customers are using versions in Sustaining Support. Oracle’s Sustaining Support level provides no new updates, fixes, security alerts or patches. As a result, organizations face heightened security vulnerabilities, compliance challenges and operational risks, leaving them increasingly exposed in a rapidly evolving digital landscape.
A proactive, multilayered security strategy goes beyond vendor patching to strengthen defenses before threats arise. Rather than waiting for Oracle’s next scheduled update, organizations can implement real-time threat intelligence, system hardening and targeted security solutions to safeguard against both known and unknown vulnerabilities.
Rimini Street takes a comprehensive approach to enterprise security. With a dedicated global team of over 60 security experts, Rimini Protect™ for Oracle actively monitors evolving threats from numerous sources. This forms the basis of Rimini Street’s Security Advisory Services, which includes threat intelligence and hardening guidance. To mitigate the residual risk posed by remaining weaknesses and vulnerabilities after hardening, we deploy and personalize security subscription solutions to protect against entire classes of security vulnerabilities.
“We made a comparative evaluation with other companies offering similar services and reached the conclusion that Rimini Street is the only partner that can support the Japanese market with high quality support and protection we need, at a price that aligns with our financial goals.”
– Keisuke Hamanaka, Deputy General Manager, Process, IT and Data Management, Ricoh
Confidently navigate your Oracle entitlements
Can I remain compliant with my Oracle license agreement even without vendor support?
Oracle licenses are independent of support contracts, giving you the freedom to choose the best support strategy for your business without risking compliance.
Oracle licenses are purposely complicated, and some may be concerned whether they would be out of compliance simply because they are no longer on vendor support. Thousands of global organizations including Korean Air, Ricoh, Welch’s and Hyundai have already proven otherwise.
Understanding Oracle licensing is key to unlocking greater efficiency, reducing costs and ensuring compliance. Rimini Street partners with clients to provide clarity and confidence in managing their Oracle entitlements, empowering them to make informed, strategic decisions.
How We Support Your Oracle Licensing Strategy
Rimini Street’s Global License Advisory Services experts help businesses navigate the complexities of Oracle licensing with ease and confidence. Our expert guidance ensures you’re well-positioned for audits and remain fully compliant. Through proactive license management, audit preparedness and compliance education, we provide the strategic guidance needed to prevent unnecessary costs or restrictions.
With Rimini Street, you gain the expertise and strategic support needed to navigate Oracle licensing with confidence.
“As ESCO examined its IT budget, Jim Williamson, Vice President of IT for ESCO Corporation says, the largest line item — aside from personnel — was the company’s Oracle licensing, support and maintenance fees.”
Greater freedom, flexibility and optionality
What’s my Oracle roadmap moving forward when I leave Oracle Support?
Moving away from Oracle Support isn’t a limitation, it’s a strategic advantage. One that will give you the opportunity to gain flexibility, maximize savings and maintain control over the direction of your technology roadmap.
Leaving Oracle Support expands your options. It is a strategic decision that gives you greater flexibility, financial leverage and negotiation power. It doesn’t mean giving up your ability to purchase new products or return, if you choose to. In fact, many organizations that switch to third-party support continue to buy Oracle licenses and products, without the burden of high support costs.
Rimini Street’s vendor-agnostic approach ensures you have the freedom to choose the smartest path for your business. Whether you decide to migrate to new solutions or return to Oracle, you have the freedom to make the best decision for your business. And, if you choose to return to Oracle Support, you often have the ability to do so on your own terms and with better negotiation power.
Take control of your Oracle strategy
Stepping away from Oracle Support is about gaining control, not losing it. By making the switch to Rimini Street, you unlock the freedom to shape your IT strategy, reduce costs and invest in innovation. And best of all, you get better support and better value for your investment.
Instead of being tied to a single vendor roadmap, you can take charge of your path:
Innovation on your own terms. Rather than waiting for Oracle, you can integrate new capabilities and technologies on top of your existing system that moves your business forward.
Security beyond patching. Get protection against threats with proactive multi-layered security solutions designed to safeguard against both known and emerging threats.
Licensing confidence. We help you maintain compliance, understand the complexities of the Oracle licensing ecosystem and remain prepared for audits.
Flexibility and negotiation power. Leaving Oracle support puts you in control and gives you more options — whether staying on third-party support, returning to vendor support or exploring another vendor. We help you gain the freedom you need to build your roadmap based on your needs.
See why analysts recognize Rimini Street as the global leader of third-party support for Oracle and why IT leaders from prominent brands such as Hyundai say, “Our first year working together demonstrated the quality of Rimini Street support. Any database-related issues we raise are resolved faster and more effectively than with Oracle, so we had absolutely no reservations in extending the original contract to a multi-year agreement.”
Ready to take control of your Oracle strategy? Speak with one of our Oracle experts today.