Rimini Street vs. Oracle Support

What’s the difference, and why is Rimini Support™ the better option?
Get a fast assessment of the benefits of using Rimini Street for Oracle with our quick comparison chart.

Is your business looking for ways to improve your use of Oracle? A quick scan of our comparison chart shows all the ways that Rimini Support helps you do just that. From basic services through advanced strategic benefits and resource optimization, the chart below has everything you need to know about how to compare Rimini Street to Oracle Support, in one quick glance.

Support Features
Rimini Support™
Oracle Premier and Extended
Oracle Sustaining
Support Services
Application and documentation fixes
Operational and configuration support
No new upgrade scripts
Installation and upgrade support
No new updates
Global tax, legal, and regulatory updates
Named, regional primary support engineers average 20 years of experience
Account management services
10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications
Full support with no required upgrades
Customization support
Performance support
Interoperability and integration support
Full support of current release for at least 15 years from contract date
Strategic Services
Technical, functional, and application roadmap advisory services
Cloud advisory services
License advisory services
Security advisory services
Interoperability and integration advisory services
Monitor and check advisory services
Impact on Resources
Significant reduction in operating costs (budget, people, time)
Independence from vendor-dictated roadmap

What’s the takeaway?

If you’re looking to escape the limitations of a static interface and vendor-dictated roadmap, Rimini Support is the solution, as you’ll see in the list of benefits below. And with exclusive access to a dedicated and highly experienced support engineer — along with other guarantees, as listed below — Rimini Street is also the best way to ensure that all your questions and concerns are resolved quickly and satisfactorily

What’s next?

Check out our Oracle support page for next steps, consult our Oracle support calculator for more details, or contact us to connect directly.

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