Exceptional Service for SAP Sybase Support Needs
Extend lifetime value of SAP Sybase without upgrading
IT leaders running stable SAP Sybase environments can avoid spending their limited IT budgets on unnecessary upgrades. Rimini Street Support for SAP Sybase databases replaces traditional vendor support and enables clients to remain on their current database version for at least 15 additional years to help reduce their total cost of SAP Sybase database ownership. Clients receive ultra-responsive support for SAP Sybase from a team of Rimini Street SAP Sybase support experts significantly reduced costs than support provided by the software vendor, and clients can upgrade on a timeline that suits their business needs and budget.

Comprehensive, single-source support for SAP Sybase
Rimini Street supports the following SAP Sybase databases: SAP ASE, SAP Advantage Server, SAP IQ, and SAP SQL Anywhere (collectively the former SAP Sybase family of database products). Companies switching their annual application support for SAP Sybase from the vendor to Rimini Street get the same 50% savings in annual support fees enjoyed by clients utilizing Rimini Street for their enterprise application software support. Licensees who use Rimini Street for combined support of their SAP Sybase database and SAP enterprise applications benefit from an integrated service offering with deeper interoperability and configuration support between the database and application through a single-source provider.

Why Rimini Street
Rimini Street support for SAP Sybase database offers all the benefits of a single-provider, integrated support solution for databases and applications.
Better model
In addition to support for SAP Sybase, Rimini Street provides support and maintenance services for SAP product lines and releases, including R/3, ERP 5 and 6 (ECC 5 and 6), plus other SAP Business Suite products. Databases and applications from many other vendors are also supported, enabling a single point of enterprise software maintenance for business-critical deployments.
Better people
Rimini Street delivers expert, dedicated SAP database technology resources who understand SAP environments, security, and the interaction with other applications and can deliver a more responsive support experience for SAP Sybase Database clients than received from vendor-provided SAP Sybase support.
Better outcomes
Rimini Street support for SAP Sybase goes beyond break/fix to include advisory services that address security, uptime, performance, licensing, and interoperability to help minimize risk and ensure databases and all connected applications are available anytime they are needed.

Compare the value
Support Features |
Rimini Street |
Vendor Support |
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Support Services |
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Repository and documentation fixes |
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Operational and configuration support |
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Installation and upgrade support |
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Named, regional primary support engineer with an average of 20 years of experience |
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Account management services |
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Full support with no required upgrades |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Monitor and check advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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Additional Database Solutions
Advanced Database Security
Database Health Check
Database Management Services
Exceptional, independent support for Sybase.
Contact us to learn more.