Exceptional Service for SAP Sybase Support Needs
Extend lifetime value of SAP Sybase without upgrading
IT leaders running stable SAP Sybase environments can avoid spending their limited IT budgets on unnecessary upgrades. Rimini Street Support for SAP Sybase databases replaces traditional vendor support and enables clients to remain on their current database version for at least 15 additional years to help reduce their total cost of SAP Sybase database ownership. Clients receive ultra-responsive support for SAP Sybase from a team of Rimini Street SAP Sybase support experts significantly reduced costs than support provided by the software vendor, and clients can upgrade on a timeline that suits their business needs and budget.
Comprehensive, single-source support for SAP Sybase
Rimini Street supports the following SAP Sybase databases: SAP ASE, SAP Advantage Server, SAP IQ, and SAP SQL Anywhere (collectively the former SAP Sybase family of database products). Companies switching their annual application support for SAP Sybase from the vendor to Rimini Street get the same 50% savings in annual support fees enjoyed by clients utilizing Rimini Street for their enterprise application software support. Licensees who use Rimini Street for combined support of their SAP Sybase database and SAP enterprise applications benefit from an integrated service offering with deeper interoperability and configuration support between the database and application through a single-source provider.
Why Rimini Street
Rimini Street support for SAP Sybase database offers all the benefits of a single-provider, integrated support solution for databases and applications.
Better model
In addition to support for SAP Sybase, Rimini Street provides support and maintenance services for SAP product lines and releases, including R/3, ERP 5 and 6 (ECC 5 and 6), plus other SAP Business Suite products. Databases and applications from many other vendors are also supported, enabling a single point of enterprise software maintenance for business-critical deployments.
Better people
Rimini Street delivers expert, dedicated SAP database technology resources who understand SAP environments, security, and the interaction with other applications and can deliver a more responsive support experience for SAP Sybase Database clients than received from vendor-provided SAP Sybase support.
Better outcomes
Rimini Street support for SAP Sybase goes beyond break/fix to include advisory services that address security, uptime, performance, licensing, and interoperability to help minimize risk and ensure databases and all connected applications are available anytime they are needed.
Compare the value
Support Features |
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Vendor Support |
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Support Services |
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Repository and documentation fixes |
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Operational and configuration support |
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Installation and upgrade support |
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Named, regional primary support engineer with an average of 20 years of experience |
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Account management services |
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Full support with no required upgrades |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Monitor and check advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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Additional Database Solutions
Advanced Database Security
Database Health Check
Database Management Services
Additional Resources
Drive Innovation for SAP with Expert Support
Now you can drive innovation for SAP by optimizing your current roadmap strategy. Find out how, in an informative thought leadership panel on SAP support services, featuring Constellation Research analyst Ray Wang, T-Mobile’s Senior Director of Product and Technology Erik LaValle, and Rimini Street SAP Support Services Leader Jennifer Perry. If you’re like most companies, your budgets are already stretched to the limit. Meanwhile, CIOs and IT leaders are under unrelenting pressure to drive innovation for SAP and manage the high cost of SAP support services. Not surprisingly, SAP seemingly wants you to follow its roadmap, timeline, and SAP strategy regardless of the impact on your company’s innovation. In this engaging panel discussion, you’ll hear Ray’s views on the state of SAP support services today and the growing challenges facing IT leaders. Plus, Eric will discuss T-Mobile’s practical approach to achieving critical innovations, flexible solutions, and superior customer experiences by leveraging Rimini Street support services for SAP.
Rimini Street Advanced Database Security (ADS)
Rimini Street Advanced Database Security is a next-generation database security solution enhanced with technology from McAfee that protects databases from known and unknown vulnerabilities by monitoring and analyzing database memory, and blocking attempted attacks using virtual patching before they reach the database.
10 Telltale Signs That It’s Time to Change Your Database Strategy
The advent of databases in the 1980s represented a phenomenal breakthrough for business. Companies around the world capitalized on relational databases to run smarter, faster and more profitably. Today, Oracle, IBM, Microsoft and SAP are at the heart of almost every Fortune 500 and Global 2000 company, including yours. Instead of continuing to make massive investments in a database that already works, maybe it’s time to rethink your strategy.
A Prudent Approach for SAP Leaders to Conserve Cash
Even within normal circumstances, IT faces constant pressure to maintain performance, deliver new projects and drive innovation within a limited budget. However, in today’s times of economic downturn with a long and hard recovery being predicted, conserving cash takes on a criticality like never before. Mandatory IT budget cuts are and soon will be prevalent across the board. IT leaders must follow a structured approach to identify, evaluate and deliver cost-saving measures that still can deliver performance and needed innovation. In this webinar, Deepa Salem, Senior Product Marketing Director from Rimini Street, discuss some key insights from Gartner on how CIOs should respond to the mandatory IT budget cuts and how they can conserve cash while maintaining performance. This includes ideas on how to prioritize and roadmap major IT projects, as well as control IT operating expenses such as support and maintenance costs. We also hear from Eric Robinson, General Manager of SAP Services at Rimini Street and former CIO of Color Spot Nurseries, on his lessons learnt on responding to mandatory IT budget cuts.
Evaluating Third-Party Support for SAP – What You Need to Know
Saving at least 50% on SAP support costs to leverage the investment made in implementing an existing SAP system is an attractive proposition for most IT leaders, especially in today’s economic stress. Third-party support provides this option. In fact, Gartner calls “third-party support a safe haven.” 1 However, many IT leaders have several questions: Is third-party support right for their SAP landscape? Will it support their specific SAP environment and business needs? Will it deliver reliable and consistent support? How will moving to Rimini Street support impact their SAP roadmap – for e.g., expanding or deepening SAP footprint? How will they manage our SAP landscape with or without Solution Manager? What are the benefits of using Rimini Street support for SAP Products? Please listen to Hari Candadai, GVP, Global Thought Leadership and Strategy, Rimini Street, and Eric Robinson, General Manager of SAP Services, Rimini Street as they discuss the above questions using their deep experience with over 500 SAP clients. Gartner, Predicts 2020: Negotiate Software and Cloud Contracts to Manage Marketplace Growth and Reduce Legacy Costs, 18 December 2019
5 Ways to Avoid a Surprise Audit: SAP Indirect Access
With SAP’s early success in two widely-publicized lawsuits involving Indirect Access, many SAP customers have been left feeling anxious as to how they would fare should they face an audit now that the legal precedent for non-compliance has been set. Reassurances from SAP CEO Bill McDermott at last year’s Sapphire Now conference did little to assuage those fears. SAP’s license model is complex, especially when it comes to allowing homegrown, web or third-party applications that access or manipulate SAP data…or users who get access to SAP data through other applications. Unfortunately, many CIOs think they are properly licensed and in compliance with their SAP software maintenance agreements…until they get the audit notifications. The speakers cover: Why Diageo lost the case and how the court ruling was decided How audits can be used to drive innovation and road map clarity (and why you should not be afraid of them) Who you should engage during the audit process so you make the right decisions every step of the way Dan Ashton, Sr. Director of Product Marketing at Rimini Street hosts this 30-minute discussion with Sebastian Schoofs, Executive Director at VOQUZ and Jeremy Sayler, Director of License Advisory Services at Rimini Street. This is the fastest way for you to learn the 5 ways to avoid surprises with SAP’s Indirect Access and control your destiny.
Understanding the Risks of SAP’s Vision for Cloud and S/4HANA
For years, SAP has been a safe bet in enterprise resource planning systems. Today, SAP’s roadmap isn’t as straightforward. The potential risks of moving to SAP S/4HANA too quickly or shifting your ERP into SAP’s cloud products come with a price tag and risk that most CIOs may not be ready for. SAP is pushing S/4HANA hard with high-pressure tactics that include declaring an end of support for SAP ECC6*, the current mainstream implementation. This leaves customers with three options: 1) Stay put and wait for S/4HANA – continue paying a seemingly high yearly maintenance cost that may not deliver much in the way of enhancements, while trying to save up for an eventual move to S/4HANA 2) Commit to S/4HANA now – start your move right away, despite what many customers see as a huge cost of implementation and risk of disrupting business operations for little or no proven return on investment 3) The smarter strategy – move your maintenance to Rimini Street, reduce your annual maintenance costs by up to 90% and put that money towards your roadmap, regardless of your ultimate destination in. Join Pat Phelan, former Gartner Vice President of Research and now VP of Market Research for Rimini Street as she examines the pros and cons of each of these options. If your organization is currently using SAP’s Business Suite, you won’t want to miss this webinar. *On Feb. 4, 2020, SAP had announced mainstream support for SAP Business Suite 7 until 2027.
5 Decisions To Consider Before Moving To SAP S/4HANA
Over the next few years, SAP customers will face difficult roadmap decisions, including a potentially costly “rip-and-replace” implementation of S/4HANA. With a published ECC 6 end-of-mainstream-support deadline*, SAP is investing more in their future applications which means customers may get minimal value for their current software maintenance fees. In this 30-minute webinar, learn about the five decisions that you need to consider before a move to SAP S/4HANA as well as what other SAP customers are doing today. Join Michael Louie, Director of Product Marketing for this informative session. Download this webinar today! *On Feb. 4, 2020, SAP had announced mainstream support for SAP Business Suite 7 until 2027.
How SAP customers are designing digital roadmaps to get to 2025 and beyond
Many SAP customers are feeling pressure from SAP to license and migrate to the SAP S/4HANA platform due to the planned end-of-support date of 2027 for Business Suite 7 core application releases. This looming deadline has created a decision point for CIOs as they determine their SAP roadmap and strategy for the next decade and beyond. SAP customers must make a choice now: either stay on an SAP-dictated roadmap which benefits SAP or choose a Business-Driven Roadmap which benefits their organization. Rimini Street recently conducted a survey of SAP customers to gather data and insights on the impact of the 2027 deadline on their SAP strategy and how they plan to re-align their roadmap to meet their unique business needs. In this 30-minute webinar, former Gartner analyst, Pat Phelan covers the three main trends that emerged from the data: The top 2019 priorities of licensees and how those align with the current health of their relationships with SAP Whether they have moved or plan to migrate from their core SAP applications to S/4HANA and the reasons behind their decisions Details on their overall satisfaction with SAP maintenance, support, and new features, as well as their plans with respect to future investment with SAP Hosted by Michael Louie, Director of Product Marketing for Rimini Street, this interactive session will be illuminating to any organization that wants to take control of their ERP strategy and eliminate the planned 2027 end-of-support roadblock. Watch this on-demand webinar now.
Exceptional, independent support for Sybase.
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