IT leaders running stable SAP Sybase environments can avoid spending their limited IT budgets on unnecessary upgrades. Rimini Street Support for SAP Sybase databases replaces traditional vendor support and enables clients to remain on their current database version for at least 15 additional years to help reduce their total cost of SAP Sybase database ownership. Clients receive ultra-responsive support for SAP Sybase from a team of Rimini Street SAP Sybase support experts significantly reduced costs than support provided by the software vendor, and clients can upgrade on a timeline that suits their business needs and budget.
Rimini Street supports the following SAP Sybase databases: SAP ASE, SAP Advantage Server, SAP IQ, and SAP SQL Anywhere (collectively the former SAP Sybase family of database products). Companies switching their annual application support for SAP Sybase from the vendor to Rimini Street get the same 50% savings in annual support fees enjoyed by clients utilizing Rimini Street for their enterprise application software support. Licensees who use Rimini Street for combined support of their SAP Sybase database and SAP enterprise applications benefit from an integrated service offering with deeper interoperability and configuration support between the database and application through a single-source provider.
Rimini Street support for SAP Sybase database offers all the benefits of a single-provider, integrated support solution for databases and applications.
In addition to support for SAP Sybase, Rimini Street provides support and maintenance services for SAP product lines and releases, including R/3, ERP 5 and 6 (ECC 5 and 6), plus other SAP Business Suite products. Databases and applications from many other vendors are also supported, enabling a single point of enterprise software maintenance for business-critical deployments.
Rimini Street delivers expert, dedicated SAP database technology resources who understand SAP environments, security, and the interaction with other applications and can deliver a more responsive support experience for SAP Sybase Database clients than received from vendor-provided SAP Sybase support.
Rimini Street support for SAP Sybase goes beyond break/fix to include advisory services that address security, uptime, performance, licensing, and interoperability to help minimize risk and ensure databases and all connected applications are available anytime they are needed.
Support Features |
Rimini Street |
Vendor Support |
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Support Services |
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Repository and documentation fixes |
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Operational and configuration support |
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Installation and upgrade support |
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Named, regional primary support engineer with an average of 15 years of experience |
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Account management services |
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Full support with no required upgrades |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Monitor and check advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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Most ERP customers are very happy with their enterprise software the way it is. It works — and works well. SAP delivers reliable, mature solutions that need only two things: customization and great support. This eBook explores how leading global enterprises such as Color Spot and Kumagai Gumi have liberated valuable resources and achieved the agility and control needed to innovate.
Rimini Street Advanced Database Security is a next-generation database security solution enhanced with technology from McAfee that protects databases from known and unknown vulnerabilities by monitoring and analyzing database memory, and blocking attempted attacks using virtual patching before they reach the database.
The advent of databases in the 1980s represented a phenomenal breakthrough for business. Companies around the world capitalized on relational databases to run smarter, faster and more profitably. Today, Oracle, IBM, Microsoft and SAP are at the heart of almost every Fortune 500 and Global 2000 company, including yours. Instead of continuing to make massive investments in a database that already works, maybe it’s time to rethink your strategy.
According to Gartner1, “…an array of on-premises customers will move to third-party support as a safe haven while evaluating their long-term plans.”
We don't make ERP or database software like Oracle and SAP. We support and manage that software. Over the past 15 years, we have helped over 3,000 clients save billions of dollars. It's because we are built for support. Built to help clients avoid costly fees and ERP upgrades, so they can innovate and fuel growth. Other companies do software. We do support.
Saving at least 50% on SAP support costs to leverage the investment made in implementing an existing SAP system is an attractive proposition for most IT leaders, especially in today’s economic stress. Third-party support provides this option. In fact, Gartner calls “third-party support a safe haven.”
In this webinar, Deepa Salem, Senior Product Marketing Director from Rimini Street, discuss some key insights from Gartner on how CIOs should respond to the mandatory IT budget cuts and how they can conserve cash while maintaining performance. This includes ideas on how to prioritize and roadmap major IT projects, as well as control IT operating expenses such as support and maintenance costs. We also hear from Eric Robinson, General Manager of SAP Services at Rimini Street and former CIO of Color Spot Nurseries, on his lessons learnt on responding to mandatory IT budget cuts.
Many SAP customers are feeling pressure from SAP to migrate to the early-stage SAP S/4HANA platform due to the planned end of mainstream maintenance date for Business Suite 7 core application releases.* This looming deadline has created a decision point for CIOs as they determine their SAP roadmap and strategy for the next decade and beyond. SAP customers must decide if they will migrate to S/4HANA now, given the planned end-of-support deadline, or gain the flexibility and time to choose a roadmap and a next-generation system that best fits their needs. Rimini Street recently conducted the 2019 SAP Application Survey to better understand how SAP customers are going to manage their application strategy, plans to migrate to S/4HANA and the impact of SAP’s deadline on their roadmap plans. *On February 4, 2020, SAP had announced mainstream support for SAP Business Suite 7 until 2027.
Many SAP customers are feeling pressure from SAP to migrate to the early-stage SAP S/4HANA platform due to the planned end of mainstream maintenance date for Business Suite 7 core application releases*. This looming deadline has created a decision point for CIOs as they determine their SAP roadmap and strategy for the next decade and beyond. SAP customers must decide if they will migrate to S/4HANA now, given the planned end-of-support deadline, or gain the flexibility and time to choose a roadmap and a next-generation system that best fits their needs. This infographic, based on the 2019 SAP Applications survey, examines both paths – and highlights 5 key trends that SAP customers have identified when it comes to and their IT roadmaps. *On February 4, 2020, SAP had announced mainstream support for SAP Business Suite 7 until 2027.
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