Rimini Street independent, third-party support for SAP HANA database enables clients to save 50% on annual support fees and up to 90% on total support costs by avoiding expensive forced upgrades and self-support. By maintaining flexibility to use the database platform that best meets their needs without regard to full support deadlines or pressure to upgrade, savings can be reinvested to enable innovation that drives true business value.
Switching to Rimini Street award-winning support helps SAP licensees maximize their investment in the SAP HANA database platform and avoid unnecessary upgrades throughout their entire SAP landscape. Clients can receive support for their entire SAP environment, eliminate the uncertainty of stopping SAP HANA full support for environment components, and improve service levels. Additionally, clients with support for SAP HANA database can receive strategic advisory services on interoperability, configuration, performance tuning, and application roadmapping at no extra cost.
Rimini Street Support for SAP HANA database offers all the benefits of a single-provider, integrated support solution for databases and applications.
Engineers on the front lines mean clients aren’t burdened with multiple hand-offs of tickets or delays in SAP HANA database requests. Industry-leading SLAs of 10 minutes or less mean high priority P1 issues are addressed quickly with hyper-responsive care.
Rimini Street leverages Primary Support Engineers (PSEs) averaging more than 15 years of experience working closely with SAP HANA databases and SAP applications. The highly experienced team is on the front line for clients, leveraging years of knowledge in resolving issues, and proactively anticipating needs.
Freed time and resources enable IT teams to address higher-priority, strategic projects knowing that SAP HANA database is supported by expert engineers.
Support Features |
Rimini Street |
Vendor Support |
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Support Services |
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Repository and documentation fixes |
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Operational and configuration support |
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Installation and upgrade support |
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Named, regional Primary Support Engineer with an average of 15 years of experience |
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Account management services |
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10-minute guaranteed response SLA for urgent cases with 2-hour updates |
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Full support with no required upgrades |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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“Rimini Street is a company that has the know-how and experience in support services for comprehensive enterprise solutions, and with Rimini Street support, Seoul Semiconductor can now maintain its current ERP system independent of SAP’s maintenance and support schedule – as well as resolve problems as soon as they happen. This has been quite an innovative change.”
Myung-Gi Hong VP of Management Innovation Headquarters
“Virtual patching is proactive and immediate. We don’t have to sit around and wait for something to happen before we get sent a vendor patch months later.”
Mark Brockman Executive Director of Information Technologies
Most ERP customers are very happy with their enterprise software the way it is. It works — and works well. SAP delivers reliable, mature solutions that need only two things: customization and great support. This eBook explores how leading global enterprises such as Color Spot and Kumagai Gumi have liberated valuable resources and achieved the agility and control needed to innovate.
Rimini Street Advanced Database Security is a next-generation database security solution enhanced with technology from McAfee that protects databases from known and unknown vulnerabilities by monitoring and analyzing database memory, and blocking attempted attacks using virtual patching before they reach the database.
The advent of databases in the 1980s represented a phenomenal breakthrough for business. Companies around the world capitalized on relational databases to run smarter, faster and more profitably. Today, Oracle, IBM, Microsoft and SAP are at the heart of almost every Fortune 500 and Global 2000 company, including yours. Instead of continuing to make massive investments in a database that already works, maybe it’s time to rethink your strategy.
We don’t make ERP or database software like Oracle and SAP. We support and manage that software. Over the past 15 years, we have helped over 3,000 clients save billions of dollars. It’s because we are built for support. Built to help clients avoid costly fees and ERP upgrades, so they can innovate and fuel growth. Other companies do software. We do support.
Simplify Your Enterprise IT Maintenance and Support Strategy and Maximize the Return on Your SAP Investment
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