Software support to drive database performance and ROI
Improve your database availability, performance and ROI and security with Rimini Support™ for SAP HANA database. We will fully support your SAP HANA databases for 15+ more years from the time you switch to us, without expensive upgrades, at a savings of up to 90% on your total current SAP HANA database support costs, to help you fund innovation from your existing IT budget.
Our global, 24/7/365, follow-the-sun software support is led by Primary Support Engineers who average 20+ years of experience. With Rimini Support, you benefit from integrated support for all of your databases and applications from one proven partner. And our average response time for P1 and P2 issues is under 90 seconds.
We go beyond the traditional break/fix support and provide:
- advanced support for both commercial and open-source databases, on-premises or in the cloud
- flexible support for any number of servers, from one to thousands
- scalable support for any data storage requirements, from small to up to 700TB
- performance support
- configuration support
full-time staff engineers across 17 countries
average response time for P1 and P2 issues
overall average client satisfaction rating
in estimated total client savings since 2005
Managed services that can simplify operations and fill IT skills gaps
With Rimini Manage™ for SAP, you can liberate your IT team to work on strategic initiatives while we manage your databases. Our expert database engineers understand SAP HANA database’s interactions with SAP applications — and with other vendors’ applications — so we can deliver improved availability and an exceptional, responsive database management experience.
From mature SAP HANA database instances to open-source, our database managed services can help you avoid costly upgrades, fill IT skills gaps, simplify operations, solve interoperability issues, and optimize your database environments.
Rimini Manage™ services include:
- database administration
- database security
- database infrastructure support
- database architecture
- problem diagnosis and troubleshooting
- incident management
- disaster recovery assistance
Benefits of partnering with Rimini Street
Get Higher ROI on Your Database
Get Broad Expertise
Attract and Engage IT Talent
Consider Open-Source Databases
The central applications run as expected, which provides peace of mind and allows the IT organization to focus on higher-value strategic objectives.”– Walter Eckardt Head of IT
Rimini Street adapts to what we want to do. It is truly an extension of my internal SAP support team. ”– Erik Looi CIO
Rimini Street has helped us to maximize the lifespan of our SAP system and to avoid unnecessarily spending money on upgrades. We’ve been able to redirect those funds into acquisitions and developing new products. We’re now spending money on growing NIBCO, not just keeping the lights on.”– Jeff Miller Director, Business Relationship Management
Even within normal circumstances, IT faces constant pressure to maintain performance, deliver new projects and drive innovation within a limited budget. However, in today’s times of economic downturn with a long and hard recovery being predicted, conserving cash takes on a criticality like never before. Mandatory IT budget cuts are and soon will be prevalent across the board. IT leaders must follow a structured approach to identify, evaluate and deliver cost-saving measures that still can deliver performance and needed innovation. In this webinar, Deepa Salem, Senior Product Marketing Director from Rimini Street, discuss some key insights from Gartner on how CIOs should respond to the mandatory IT budget cuts and how they can conserve cash while maintaining performance. This includes ideas on how to prioritize and roadmap major IT projects, as well as control IT operating expenses such as support and maintenance costs. We also hear from Eric Robinson, General Manager of SAP Services at Rimini Street and former CIO of Color Spot Nurseries, on his lessons learnt on responding to mandatory IT budget cuts.
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How can Rimini Support for SAP HANA database help you meet your goals?