Software support for SAP HANA to drive database performance and ROI
Improve your database availability, performance and ROI and security with Rimini Support™ for SAP HANA database. We will fully support your SAP HANA databases for 15+ more years from the time you switch to us, without expensive upgrades, at a savings of up to 90% on your total current SAP HANA database support costs, to help you fund innovation from your existing IT budget.
Our global, 24/7/365, follow-the-sun software support is led by Primary Support Engineers who average 15+ years of experience. With Rimini Support, you benefit from integrated support for all of your databases and applications from one proven partner. And our average response time for P1 and P2 issues is under 90 seconds.
We go beyond the traditional break/fix support and provide:
- advanced support for both commercial and open-source databases, on-premises or in the cloud
- flexible support for any number of servers, from one to thousands
- scalable support for any data storage requirements, from small to up to 700TB
- performance support
- configuration support
full-time staff engineers across 21 countries
average response time for P1 and P2 issues
overall average client satisfaction rating
in estimated total client savings since 2005
Managed services for SAP HANA that can simplify operations and fill IT skills gaps
With Rimini Manage™ for SAP, you can liberate your IT team to work on strategic initiatives while we manage your databases. Our expert database engineers understand SAP HANA database’s interactions with SAP applications — and with other vendors’ applications — so we can deliver improved availability and an exceptional, responsive database management experience.
From mature SAP HANA database instances to open-source, our database managed services can help you avoid costly upgrades, fill IT skills gaps, simplify operations, solve interoperability issues, and optimize your database environments.
Rimini Manage™ services include:
- database administration
- database security
- database infrastructure support
- database architecture
- problem diagnosis and troubleshooting
- incident management
- disaster recovery assistance
Benefits of partnering with Rimini Street
Get higher ROI on your database
Get broad expertise
Attract and engage IT talent
Consider open-source databases
SAP HANA Database components we support
We support SAP HANA database in conjunction with support for SAP Business Suite applications, SAP Business Warehouse, and the SAP BusinessObjects Business Intelligence platform. We also provide support for SAP HANA database as a standalone service.
The scope of Rimini Support™ for SAP HANA database encompasses all SAP HANA database Support Package Stacks (SPS) and revisions. We also support SAP HANA database components including, but not limited to:
HANA Database
HANA Studio
HANA Client
HANA Host Agent
HANA Information Composer
HANA Advanced Data Processing
HANA Spatial
LT Replication AddOn
LT Replication Server
SAP BusinessObjects Data Services
HANA XS Engine
HANA XS Advanced Runtime
Featured clients
With Rimini Street fully supporting our SAP systems, my team can focus 100% on realizing our Industry 4.0 vision.”
– Ivan Widjaksono Head of Digital TransformationWe were able to halve our SAP maintenance costs over a couple year period resulting in substantial savings.”
– Tim Aynsley Head of TechnologyThe central applications run as expected, which provides peace of mind and allows the IT organization to focus on higher-value strategic objectives.”
– Walter Eckardt Head of ITRimini ONE™
Rimini Street delivers end-to-end solutions for SAP HANA database: integrated database support, application support, software security, managed services, and professional services.
Additional resources
Even within normal circumstances, IT faces constant pressure to maintain performance, deliver new projects and drive innovation within a limited budget. However, in today’s times of economic downturn with a long and hard recovery being predicted, conserving cash takes on a criticality like never before. Mandatory IT budget cuts are and soon will be prevalent across the board. IT leaders must follow a structured approach to identify, evaluate and deliver cost-saving measures that still can deliver performance and needed innovation. In this webinar, Deepa Salem, Senior Product Marketing Director from Rimini Street, discuss some key insights from Gartner on how CIOs should respond to the mandatory IT budget cuts and how they can conserve cash while maintaining performance. This includes ideas on how to prioritize and roadmap major IT projects, as well as control IT operating expenses such as support and maintenance costs. We also hear from Eric Robinson, General Manager of SAP Services at Rimini Street and former CIO of Color Spot Nurseries, on his lessons learnt on responding to mandatory IT budget cuts.
With SAP’s early success in two widely-publicized lawsuits involving Indirect Access, many SAP customers have been left feeling anxious as to how they would fare should they face an audit now that the legal precedent for non-compliance has been set. Reassurances from SAP CEO Bill McDermott at last year’s Sapphire Now conference did little to assuage those fears. SAP’s license model is complex, especially when it comes to allowing homegrown, web or third-party applications that access or manipulate SAP data…or users who get access to SAP data through other applications. Unfortunately, many CIOs think they are properly licensed and in compliance with their SAP software maintenance agreements…until they get the audit notifications. The speakers cover: Why Diageo lost the case and how the court ruling was decided How audits can be used to drive innovation and road map clarity (and why you should not be afraid of them) Who you should engage during the audit process so you make the right decisions every step of the way Dan Ashton, Sr. Director of Product Marketing at Rimini Street hosts this 30-minute discussion with Sebastian Schoofs, Executive Director at VOQUZ and Jeremy Sayler, Director of License Advisory Services at Rimini Street. This is the fastest way for you to learn the 5 ways to avoid surprises with SAP’s Indirect Access and control your destiny.
For years, SAP has been a safe bet in enterprise resource planning systems. Today, SAP’s roadmap isn’t as straightforward. The potential risks of moving to SAP S/4HANA too quickly or shifting your ERP into SAP’s cloud products come with a price tag and risk that most CIOs may not be ready for. SAP is pushing S/4HANA hard with high-pressure tactics that include declaring an end of support for SAP ECC6*, the current mainstream implementation. This leaves customers with three options: 1) Stay put and wait for S/4HANA – continue paying a seemingly high yearly maintenance cost that may not deliver much in the way of enhancements, while trying to save up for an eventual move to S/4HANA 2) Commit to S/4HANA now – start your move right away, despite what many customers see as a huge cost of implementation and risk of disrupting business operations for little or no proven return on investment 3) The smarter strategy – move your maintenance to Rimini Street, reduce your annual maintenance costs by up to 90% and put that money towards your roadmap, regardless of your ultimate destination in. Join Pat Phelan, former Gartner Vice President of Research and now VP of Market Research for Rimini Street as she examines the pros and cons of each of these options. If your organization is currently using SAP’s Business Suite, you won’t want to miss this webinar. *On Feb. 4, 2020, SAP had announced mainstream support for SAP Business Suite 7 until 2027.
Over the next few years, SAP customers will face difficult roadmap decisions, including a potentially costly “rip-and-replace” implementation of S/4HANA. With a published ECC 6 end-of-mainstream-support deadline*, SAP is investing more in their future applications which means customers may get minimal value for their current software maintenance fees. In this 30-minute webinar, learn about the five decisions that you need to consider before a move to SAP S/4HANA as well as what other SAP customers are doing today. Join Michael Louie, Director of Product Marketing for this informative session. Download this webinar today! *On Feb. 4, 2020, SAP had announced mainstream support for SAP Business Suite 7 until 2027.
Many SAP customers are feeling pressure from SAP to license and migrate to the SAP S/4HANA platform due to the planned end-of-support date of 2027 for Business Suite 7 core application releases. This looming deadline has created a decision point for CIOs as they determine their SAP roadmap and strategy for the next decade and beyond. SAP customers must make a choice now: either stay on an SAP-dictated roadmap which benefits SAP or choose a Business-Driven Roadmap which benefits their organization. Rimini Street recently conducted a survey of SAP customers to gather data and insights on the impact of the 2027 deadline on their SAP strategy and how they plan to re-align their roadmap to meet their unique business needs. In this 30-minute webinar, former Gartner analyst, Pat Phelan covers the three main trends that emerged from the data: The top 2019 priorities of licensees and how those align with the current health of their relationships with SAP Whether they have moved or plan to migrate from their core SAP applications to S/4HANA and the reasons behind their decisions Details on their overall satisfaction with SAP maintenance, support, and new features, as well as their plans with respect to future investment with SAP Hosted by Michael Louie, Director of Product Marketing for Rimini Street, this interactive session will be illuminating to any organization that wants to take control of their ERP strategy and eliminate the planned 2027 end-of-support roadblock. Watch this on-demand webinar now.
SAP has announced the extension of mainstream maintenance for SAP Business Suite 7 to 2027, a decision industry observers say reflects the difficulty and cost of an S/4HANA migration. Now the question for many SAP customer is no longer if maintenance will be extended but what does the extension mean for their SAP roadmap. Strategic topics answered during this webinar include: A lot is talked about the immaturity of S/4HANA. What does this specifically mean? What strong alternatives are likely to emerge for ERP in the next 10-20 years? And many more. Join Dave Rowe, CMO, Rimini Street, as he analyzes the decision points that can help define your optimal SAP strategy to deliver innovation and business impact. Dave reviews the details of the maintenance extension by SAP, analyzes the potential impact to your SAP strategy, and provides specific steps you can follow to build your optimal SAP roadmap.
We don't make ERP or database software like Oracle and SAP. We support and manage that software. Over the past 15 years, we have helped over 3,000 clients save billions of dollars. It's because we are built for support. Built to help clients avoid costly fees and ERP upgrades, so they can innovate and fuel growth. Other companies do software. We do support.
Let's start a conversation
How can Rimini Support for SAP HANA database help you meet your goals?