Maximize the Value of SAP HANA Database Investments
Dramatically reduce HANA Database maintenance costs
Rimini Street independent, third-party support for SAP HANA database enables clients to save 50% on annual support fees and up to 90% on total support costs by avoiding expensive forced upgrades and self-support. By maintaining flexibility to use the database platform that best meets their needs without regard to full support deadlines or pressure to upgrade, savings can be reinvested to enable innovation that drives true business value.

Expert, personalized support for SAP HANA Databases
Switching to Rimini Street award-winning support helps SAP licensees maximize their investment in the SAP HANA database platform and avoid unnecessary upgrades throughout their entire SAP landscape. Clients can receive support for their entire SAP environment, eliminate the uncertainty of stopping SAP HANA full support for environment components, and improve service levels. Additionally, clients with support for SAP HANA database can receive strategic advisory services on interoperability, configuration, performance tuning, and application roadmapping at no extra cost.

Why Rimini Street
Rimini Street Support for SAP HANA database offers all the benefits of a single-provider, integrated support solution for databases and applications.
Better process
Engineers on the front lines mean clients aren’t burdened with multiple hand-offs of tickets or delays in SAP HANA database requests. Industry-leading SLAs of 10 minutes or less mean high priority P1 issues are addressed quickly with hyper-responsive care.
Better people
Rimini Street leverages Primary Support Engineers (PSEs) averaging more than 20 years of experience working closely with SAP HANA databases and SAP applications. The highly experienced team is on the front line for clients, leveraging years of knowledge in resolving issues, and proactively anticipating needs.
Better outcomes
Freed time and resources enable IT teams to address higher-priority, strategic projects knowing that SAP HANA database is supported by expert engineers.

Compare the value
Support Features |
Rimini Street |
Vendor Support |
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Support Services |
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Repository and documentation fixes |
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Operational and configuration support |
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Installation and upgrade support |
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Named, regional primary support engineer with an average of 20 years of experience |
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Account management services |
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Full support with no required upgrades |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Monitor and check advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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Additional Database Solutions
Advanced Database Security
Database Management Services
“Moving to Rimini Street was an easy decision for us — a big move with very little effort.”
Featured Clients
Extend the value of SAP HANA Databases.
Contact us to learn more.