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Maximize the Value of SAP HANA Database Investments

Dramatically reduce HANA Database maintenance costs

Rimini Street independent, third-party support for SAP HANA database enables clients to save 50% on annual support fees and up to 90% on total support costs by avoiding expensive forced upgrades and self-support. By maintaining flexibility to use the database platform that best meets their needs without regard to full support deadlines or pressure to upgrade, savings can be reinvested to enable innovation that drives true business value.

Expert, personalized support for SAP HANA Databases

Switching to Rimini Street award-winning support helps SAP licensees maximize their investment in the SAP HANA database platform and avoid unnecessary upgrades throughout their entire SAP landscape. Clients can receive support for their entire SAP environment, eliminate the uncertainty of stopping SAP HANA full support for environment components, and improve service levels. Additionally, clients with support for SAP HANA database can receive strategic advisory services on interoperability, configuration, performance tuning, and application roadmapping at no extra cost.

SAP HANA Database Components Supported

Rimini Streets supports HANA database in conjunction with support for SAP Business Suite applications, SAP Business Warehouse, and the SAP BusinessObjects Business Intelligence platform. Rimini Street also provides support for SAP HANA database as a standalone service. The scope of Rimini Street support for SAP HANA database encompasses all HANA database Support Package Stacks (SPS) and revisions. Rimini Street also supports HANA database components including, but not limited to:

HANA Database
HANA Studio
HANA Client
HANA Host Agent
HANA Information Composer
HANA Advanced Data Processing
HANA Spatial
LT Replication AddOn
LT Replication Server
SAP BusinessObjects Data Services
HANA XS Engine
HANA XS Advanced Runtime

Why Rimini Street

Rimini Street Support for SAP HANA database offers all the benefits of a single-provider, integrated support solution for databases and applications.

Better process

Engineers on the front lines mean clients aren’t burdened with multiple hand-offs of tickets or delays in SAP HANA database requests. Industry-leading SLAs of 10 minutes or less mean high priority P1 issues are addressed quickly with hyper-responsive care.

Better people

Rimini Street leverages Primary Support Engineers (PSEs) averaging more than 20 years of experience working closely with SAP HANA databases and SAP applications. The highly experienced team is on the front line for clients, leveraging years of knowledge in resolving issues, and proactively anticipating needs.

Better outcomes

Freed time and resources enable IT teams to address higher-priority, strategic projects knowing that SAP HANA database is supported by expert engineers.

Compare the value

Support Features
Rimini Street
Vendor Support
Support Services
Repository and documentation fixes
Operational and configuration support
Installation and upgrade support
Named, regional primary support engineer with an average of 20 years of experience
Account management services
10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications
Full support with no required upgrades
Performance support
Interoperability and integration support
Full support of current release for at least 15 years from contract date
Strategic Services
Technical, functional, and application roadmap advisory services
Cloud advisory services
License advisory services
Security advisory services
Interoperability and integration advisory services
Monitor and check advisory services
Impact on Resources
Significant reduction in operating costs (budget, people, time)
Independence from vendor-dictated roadmap

Additional Database Solutions

Advanced Database Security

Protect databases from known and unknown vulnerabilities by employing virtual patching to block attempted attacks before they reach databases.
Learn more

Database Management Services

Day-to-day monitoring and maintenance of client database(s) to make internal database teams more efficient and effective.
Learn more

“Moving to Rimini Street was an easy decision for us — a big move with very little effort.”

Yael Urman

Director of Applications, PBF Energy

Featured Clients

Nibco

“Rimini Street has helped us to maximize the lifespan of our SAP system and to avoid unnecessarily spending money on upgrades. We’ve been able to redirect those funds into acquisitions and developing new products. We’re now spending money on growing NIBCO, not just keeping the lights on.”

Jeff Miller Director, Business Relationship Management
Seoul Semiconductor

“Rimini Street is a company that has the know-how and experience in support services for comprehensive enterprise solutions, and with Rimini Street support, Seoul Semiconductor can now maintain its current ERP system independent of SAP’s maintenance and support schedule – as well as resolve problems as soon as they happen. This has been quite an innovative change.”

Myung-Gi Hong VP of Management Innovation Headquarters
Iguatemi

“Rimini's proposal for AMS delighted us due to the differential of its model. In addition to the seniority of the engineers and extremely fast response time, today we don't waste any more time having to manage the tickets. It is a great optimization of resources to have a single service provider for support and AMS.”

Valdemar Castilho IT Operations Manager

Extend the value of SAP HANA Databases.

Contact us to learn more.

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