Rimini Street benefits
Hundreds of Products Supported
Support for Customizations
Global Reach
Compliance Updates
Software support overview
Rimini Street is the global leader of independent enterprise software support services for Oracle and SAP products, based on both number of active clients and recognition by industry analyst firms.
Deep expertise
Enjoy direct access to expert-level engineering support. We only hire senior-level engineers and pair them with teams of functional and technical experts to deliver industry-leading SLAs all around the world. Our Primary Support Engineers average 20+ years of enterprise software support experience. You can count on our experts to implement best practices developed by configuring thousands of software applications and environments.
Support for custom code
Reduce your time to resolution for custom code issues. Software vendors typically don’t include customization support in their standard support programs. We offer customization support at no extra charge. Our experienced engineering and QA teams build your fixes and test them in your non-production environment before releasing to production.
Tax, legal, and regulatory updates
Meet compliance deadlines in each country and jurisdiction — regardless of the age and version of your software. Our global team tailors updates for your apps and versions for nearly 164 countries, territories, and administrative regions. We help you maintain reporting compliance by ensuring that you’re always up to date with the latest changes.
Rimini Support™
Experience the power of personal service from experienced engineers dedicated to resolving your issues so that you can focus on strategic projects instead of routine maintenance.
Featured clients
“There is a massive amount of technology involved, but the most important thing is how it impacts peoples’ lives.
It was refreshing to engage with a company that is really motivated and enthusiastic to go above and beyond to provide the needed support and help solve our problems.”
“As business starts to normalize, all the initiatives are coming together to create a more efficient, stronger, and leaner airline.
We’ve achieved substantial cost savings, but more importantly, the savings translate to additional capacity and capability, meaning I can deliver even greater value to the business.
The money we used to spend with Oracle is now providing high-quality support, and results in us having more time and money to focus on our business transformation efforts.”
“Our first year working together demonstrated the quality of Rimini Street support. Any database-related issues we raise are resolved faster and more effectively than with Oracle, so we had absolutely no reservations in extending the original contract to a multi-year agreement. ”
Related resources
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Oracle Database customers are constantly burdened with rising support costs that fail to deliver proportional value, with 37% of respondents reducing their Oracle Database footprint due to the high cost to maintain. On top of this is the persistent pressure to upgrade — despite their current versions performing effectively. As executives look to maximize value, […]
I don’t think we should see each other anymore. It’s not you; it’s me. Actually, on second thought, it’s mostly you. Our relationship started as expected, but we’ve grown apart. We now want different things. Let me explain. You’ve changed It used to be that my annual maintenance fee got me support, maintenance and new […]
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For SAP ECC and S/4HANA customers, SAP is pushing hard on RISE with SAP. SAP leadership told their investors they want to convert their remaining ~€11 billion maintenance stream to RISE with SAP cloud revenue, which will be worth 2x-3x revenue for them.[1] Cloud and subscription-based contracts may be good for shareholders, but are they […]
From our rigorous hiring process to our global collaboration and unique service delivery model, Rimini Street’s Global Service Delivery (GSD) team is the driving force behind our transformative approach to providing IT support. And for the last nine years, I’ve had the privilege of leading this team, fine-tuning performance, and watching it evolve and grow […]
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