Rimini Street benefits
Hundreds of Products Supported
Support for Customizations
Software support overview
Rimini Street is the global leader of independent enterprise software support services for Oracle and SAP products, based on both number of active clients and recognition by industry analyst firms.
Enjoy direct access to expert-level engineering support. We only hire senior-level engineers and pair them with teams of functional and technical experts to deliver industry-leading SLAs all around the world. Our Primary Support Engineers average 20+ years of enterprise software support experience. You can count on our experts to implement best practices developed by configuring thousands of software applications and environments.
Support for custom code
Reduce your time to resolution for custom code issues. Software vendors typically don’t include customization support in their standard support programs. We offer customization support at no extra charge. Our experienced engineering and QA teams build your fixes and test them in your non-production environment before releasing to production.
Tax, legal, and regulatory updates
Meet compliance deadlines in each country and jurisdiction — regardless of the age and version of your software. Our global team tailors updates for your apps and versions for nearly 145 countries, territories, and administrative regions. We help you maintain reporting compliance by ensuring that you’re always up to date with the latest changes.
Experience the power of personal service from experienced engineers dedicated to resolving your issues so that you can focus on strategic projects instead of routine maintenance.
“There is a massive amount of technology involved, but the most important thing is how it impacts peoples’ lives.
It was refreshing to engage with a company that is really motivated and enthusiastic to go above and beyond to provide the needed support and help solve our problems.”
“As business starts to normalize, all the initiatives are coming together to create a more efficient, stronger, and leaner airline.
We’ve achieved substantial cost savings, but more importantly, the savings translate to additional capacity and capability, meaning I can deliver even greater value to the business.
The money we used to spend with Oracle is now providing high-quality support, and results in us having more time and money to focus on our business transformation efforts.”
“Our first year working together demonstrated the quality of Rimini Street support. Any database-related issues we raise are resolved faster and more effectively than with Oracle, so we had absolutely no reservations in extending the original contract to a multi-year agreement.
We are always very open in sharing our satisfaction with Rimini Street and the many benefits of switching away from Oracle support.”
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How can our software support and services model help you streamline operations?