ERP and database systems are critical to ongoing business operations. When things go wrong or organizations need technical or functional advice, it’s just as critical to have a capable and proven software product support partner to resolve issues and answer questions quickly. Rimini Street is Engineered for Support™. It’s what we do.
Rimini Street unified support solutions deliver tailored, comprehensive services that leverage a global support model to help drive business results. Get more from an enterprise software product support services provider.
Get comprehensive support with Rimini Street. Whether it’s resolving an issue, hardening security, getting applications to work with other elements of a technology stack, performance tuning, or regulatory compliance, Rimini Street software product support services are available. And the Rimini Street proprietary artificial intelligence (AI) support applications reduce software issue resolution times by as much as 23%, to get systems back to normal faster than ever.
With hundreds of highly experienced support engineers worldwide, clients are in good hands when they encounter an issue or have a question. Once users initiate a support case, Rimini Street delivers to a strict communications SLA to keep clients informed along the way.
When ERP and database systems are stable and performing for the business, there is no reason to disrupt them. Rimini Street will support current releases for at least 15 years so all clients can extend the life and value out of these investments and redirect funds to strategic initiatives. No more updates, upgrades, or migrations needed to maintain full support.
Organizations on software vendor maintenance and support are likely paying too much and getting too little. Rimini Street Support Services are typically more comprehensive and more responsive than what a software vendor delivers. In addition, the substantial cost and time savings free up budget and resources for business-driven innovation.
Rimini Street |
Software Vendor |
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Support Services |
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Application, repository, and documentation fixes |
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Global tax, legal, and regulatory updates |
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Operational and configuration support |
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Installation and upgrade support |
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Named, regional Primary Support Engineer with an average of 15 years of experience |
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Global account management |
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10-Minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Customization/add-on support |
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Integrated performance support |
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Interoperability support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Advanced technology advisory services |
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Impact on Resources |
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Significantly reduce operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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“The response received from Rimini Street is fantastic -- my team members do not even have time to go and make a cup of coffee, that is how fast Rimini Street gets back to their customers.”
Marhalisa Matari Senior Manager, IT Application Management
“The switch to Rimini Street was a tremendous advantage for us, especially reducing our IT costs, and I am glad we made that decision as quickly as we did. This is the first time I have worked with a supplier where all the employees are fully committed to enabling our business to grow with the same level of enthusiasm as our job sites. I am very impressed with the Rimini Street support engineers. I look forward to a long working relationship.”
Kenji Tomooka Managing Executive Officer and CIO
“With Rimini Street we get the whole package: ultra-responsive service at a reasonable price, the ability to upgrade when it makes sense for us, and premium support features like strategic advisory services. Rimini Street has changed the way we think about support.”
Mike Pfeiffer Vice-President Technology
“I would not hesitate to reach out to the Rimini Street Global Security Services team again. They were quickly able to identify the problem and lead us to an effective solution that mitigates Java deserialization with WebLogic.”
Jeff Bell Chief Information Security Officer
Rimini Street independent, third-party enterprise software support is different than the support you get from the software vendor. It’s better. It’s more comprehensive, more personal, more responsive.
Whether you plan to run your current ERP software for years to come, or have already started looking at cloud options, it’s important to have a support provider who provides capacity and flexibility you need to deliver on strategic IT initiatives. Regardless of who your vendor currently is, this Enterprise Software Support Buyer’s Guide is designed to help you ask the right questions to evaluate these and other factors: Support delivery model Support program features Cost model and other capacity considerations Total value of the partnership
Video interview with T-Mobile IT leader Erik LaValle, who discusses the benefits of switching from SAP support to Rimini Street third-party software support.
Oracle E-Business Suite (EBS) licensees in Europe want to optimize the value of and lifespan for their current releases. However, Oracle seemingly has another strategy – that might include forced upgrades and self-serving roadmaps. To find out how European licensees are handling their Oracle strategy, planning for the future, and implementing alternate strategies, Rimini Street partnered with IDG to survey hundreds of EBS customers across the globe in diverse industries. Download the survey report for data and insights on managing Oracle EBS to guide your strategy-building activities. The report includes: Five key takeaways from the survey results Strategies used by licensees to maximize ROI for EBS The role of cloud migration, AMS, and third-party support in alleviating EBS burdens Recommendations for your Oracle EBS roadmap
Infographic: Oracle EBS licensees’ challenges, strategies, and future plans. Cost and support quality are the top concerns, say Rimini Street 2020 survey results.
Upgrading or migrating your Oracle or SAP software can waste valuable resources needed for innovation and growth. Rimini Street can help extend the life of your current, stable software for five, ten, or more years.
Infographic: PeopleSoft licensees’ challenges, strategies, and future plans. Cost and support quality are the top concerns, say Rimini Street 2020 survey results.
What could you do with 50% of your ERP support fees back in the budget? Many organizations struggle to liberate funds tied up in expensive ERP maintenance and support fees that deliver little to no value. As the competitive landscape grows, organizations can’t afford to just keep the lights on. IT leaders need to find creative ways to create budgets that both fund operations and innovative technologies like AI, ML, and IoT. In this e-book, you’ll meet businesses that have reclaimed 50% or more of their ERP maintenance budgets with independent, third-party support with Rimini Street. Find out the innovative ways these enterprises have reinvested the savings into business solutions that drive innovation and differentiation.
What are the major challenges European PeopleSoft licensees face – and what are their future PeopleSoft ERP plans? In March 2020, Rimini Street polled PeopleSoft licensees in various roles (CIO, VP of IT, Director/ Manager of IT, Oracle Application Leads, Oracle Application Managers, and Oracle Administrators) around Europe, across diverse industries to find out. The survey revealed that most respondents believe that their current release meets their business needs, but they still experience frustration with support and costs. Other insights from the report: Where Peoplesoft licensees that are no longer supported are finding support What factors are – and aren’t – motivating PeopleSoft licensees toward the 9.2 upgrade and release cycle How much time and manpower do PeopleSoft licensees devote to testing, validating, and applying 9.2 upgrades Which platforms that PeopleSoft licensees are using to move to the cloud Download the full report for survey results, insights, and recommendations to guide your PeopleSoft roadmap.
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