ERP and database systems are critical to ongoing business operations. When things go wrong or organizations need technical or functional advice, it’s just as critical to have a capable and proven software product support partner to resolve issues and answer questions quickly. Rimini Street is Engineered for Support™. It’s what we do.
Rimini Street unified support solutions deliver tailored, comprehensive services that leverage a global support model to help drive business results. Get more from an enterprise software product support services provider.
Get comprehensive support with Rimini Street. Whether it’s resolving an issue, hardening security, getting applications to work with other elements of a technology stack, performance tuning, or regulatory compliance, Rimini Street software product support services are available. And the Rimini Street proprietary artificial intelligence (AI) support applications reduce software issue resolution times by as much as 23%, to get systems back to normal faster than ever.
With hundreds of highly experienced support engineers worldwide, clients are in good hands when they encounter an issue or have a question. Once users initiate a support case, Rimini Street delivers to a strict communications SLA to keep clients informed along the way.
When ERP and database systems are stable and performing for the business, there is no reason to disrupt them. Rimini Street will support current releases for at least 15 years so all clients can extend the life and value out of these investments and redirect funds to strategic initiatives. No more updates, upgrades, or migrations needed to maintain full support.
Organizations on software vendor maintenance and support are likely paying too much and getting too little. Rimini Street Support Services are typically more comprehensive and more responsive than what a software vendor delivers. In addition, the substantial cost and time savings free up budget and resources for business-driven innovation.
Rimini Street |
Software Vendor |
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Support Services |
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Application, repository, and documentation fixes |
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Global tax, legal, and regulatory updates |
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Operational and configuration support |
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Installation and upgrade support |
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Named, regional Primary Support Engineer with an average of 20 years of experience |
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Global account management |
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10-Minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Customization/add-on support |
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Integrated performance support |
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Interoperability support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Advanced technology advisory services |
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Impact on Resources |
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Significantly reduce operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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“There is a massive amount of technology involved, but the most important thing is how it impacts peoples’ lives.
It was refreshing to engage with a company that is really motivated and enthusiastic to go above and beyond to provide the needed support and help solve our problems.”
“[W]ithout the right people, you have nothing. In the end, it’s all about the people you have on your team, and we have a great team.
One of the key components to realizing the vision was identifying a services provider that had a great track record of providing quality support and be willing to help take on the challenge of revitalizing MWRD’s environment. Rimini Street was that partner.”
“Partnering with Rimini Street has enabled us to continue advancing a cultural shift towards exploring new ways of doing business. Not only do we have support tailored to the unique needs of the County of Fresno, we’ve been able to pass our cost savings onto departments that provide direct services to the community.”
Robert Bash Director of Internal Services, Chief Information Officer
Rimini Street independent, third-party enterprise software support is different than the support you get from the software vendor. It’s better. It’s more comprehensive, more personal, more responsive.
As each country look for their own ways to establish, build and manage policies to recover from the pandemic, we’ve seen shifts in from companies moving towards digital leadership. However, they see disruptions from every direction — from macro and microeconomic influence to technology currents and budgetary challenges. Companies in preparing for stay at home workforce might have overlooked their licensing quota thus resulting in a breach which they haven’t realised. As a business and technology leader, how will you prepare for these disruptions, how will you steer against the tide to propel forward in this digital economy? In this 1-hour roundtable session, we will discuss: the current reality and the expectation from CIOs how several enterprise software licensees were able to deliver on growth and innovation with third-party maintenance support license negotiation strategies licensing FAQs when moving to third-party support Rani Nathwani, former CIO at Prince Court Medical Centre along with Doug Gibson, Managing Partner at Invictus Partners will share guidance and experiences. Meet your peers from other companies and join us in this interactive roundtable session.
To advance their enterprise growth strategy in 2021 and beyond, modern CFOs must drive digital transformation and actively partner with their CIOs to prioritise IT investments. What are the best practices? What are other companies doing to refine the IT strategic plan? Join us on October 20 for a fireside chat with Kevin Khoo, CIO at Sunway Group, Michael Perica, CFO and Steven Salaets, CIO at Rimini Street, and David Rowe, EVP, Global Transformation at Rimini Street to discuss data and insights from a recent 2021 global CFO survey. Learn about global CFO priorities, IT investment goals, and expectations of their CIOs so that IT initiatives remain aligned with business goals. This webinar is for CFOs, CIOs, and functional experts involved in defining IT project prioritization criteria and optimising technology spend to fuel growth.
Oracle Siebel software applications are robust and proven, yet can present several pain points for licensees, including: no full support for Siebel software releases earlier than 8.1/8.2 currently no new major Siebel release on Oracle’s roadmap plan uncertainty around future Siebel product roadmaps as Oracle encourages cloud solutions expensive to operate, maintain, and upgrade applications, with perceived new value from Oracle support decreasing as costs increase So how can Siebel licensees help maximize the total cost of their stable, customized systems? Minimize or eliminate upgrade/update costs and disruptions? Enable a strategic IT roadmap and fund digital transformation? Third-party support addresses these, and more. Read this white paper for valuable insights on optimizing support for Oracle Siebel software, including: a review of Siebel software releases a look at the financial and logistical realities of Oracle’s Continuous Innovation support model recommendations for regaining control of your IT roadmap and paying for innovation with newly available funds from your existing IT budget
Every year, you’re probably paying approximately 22% of your annual licensing fee for Oracle support services, but how do you know you’re getting your money’s worth? It’s normal to expect that the people who manufacture a product will offer the best support. However, if you knew the facts about ERP software support services, you’d know that in this case that’s not a valid assumption. Independent, third-party support actually provides more comprehensive coverage than Oracle does. Oracle premier support … Oracle premium support … Extended, Sustaining, De-support, End-of-Life, and Market Driven support—what do all these terms even mean and why should you care? How does third-party support compare? For many companies, 22% of licensing fees is a multi-million-dollar annual decision. Watch this webinar and find out what you do and don’t get with each level of Oracle support, along with important transition dates. Get all the facts about Oracle and find out how to make the best decisions for your company when choosing where to invest your support budget. You might be surprised by what you learn.
Contact us to learn more.
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