Rimini Street Support Program Features
Rimini Street independent, third-party enterprise software support is different than the support you get from the software vendor. It’s better. It’s more comprehensive, more personal, more responsive.
Enterprise Software Support Buyer’s Guide
Whether you plan to run your current ERP software for years to come, or have already started looking at cloud options, it’s important to have a support provider who provides capacity and flexibility you need to deliver on strategic IT initiatives.
Regardless of who your vendor currently is, this Enterprise Software Support Buyer’s Guide is designed to help you ask the right questions to evaluate these and other factors:
Support delivery model
Support program features
Cost model and other capacity considerations
Total value of the partnership
SAP Customers Funding New Growth and Innovation
Many SAP customers have concerns these days. There’s a looming mainstream maintenance deadline, the push for S/4HANA migration, and high costs for full support — nearly 22% of annual licensing fees per year in maintenance until 2027, and an additional two percentage points until 2030.1
Meanwhile, SAP seems to be investing more and more in S/4HANA, yet enterprises with high functioning, customized Business Suite and older releases can be hard pressed to justify a migration to a still-maturing platform and unknown future innovation. For many organizations, the business case just isn’t there.
Fortunately, SAP licensees can keep the current software release, avoid an expensive upgrade until it makes sense, and drive digital transformation with Rimini Street third-party support.
In this eBook you’ll meet 11 SAP customers from a variety of industries who regained control of their IT roadmaps with help from Rimini Street enterprise software solutions. They received responsive, comprehensive service and saved big on support, enabling investment in growth areas such as:
expanded manufacturing capacity
IT infrastructure migration to the cloud
IT service management (ITSM)
Stop paying excessive support fees and start funding innovation with the savings. Download the eBook today.
Modern IT Support for the Modern Enterprise
New technology and market disruption are rapidly enabling business transformation, as enterprises forge new paths in areas such as customer experience and vendor collaboration. Modern business models have emerged at the forefront, leaving historic business models in their wake — and potentially in the rearview mirror.
The modern enterprise needs modern IT support. Enhanced IT services are critical to maintain and manage complex, hybrid IT environments with multi-vendor products and services. And digitalization — manifested by technologies such as artificial intelligence (AI) and machine learning (ML) — is critical for helping IT service delivery keep pace with the speed of business.
This white paper is for enterprises and services providers alike, and includes:
5 building blocks that enhance IT services
the benefits of integrated services
how intelligence-enabled IT services can yield better outcomes
creating differentiation through personalization
empowering a proactive IT service model
IT service organization transformation
Ultimately this white paper can help organizations identify a modern software service provider to deftly support their modern enterprise, meet their level of urgency, and assuage any fear of missing out. It can also ideally help providers gain insights for strategically enhancing their IT services and digitalizing their service delivery without losing the human touch.
To learn more, read the white paper today.
Building Your SAP Roadmap Strategy for the Future
How are IT leaders accelerating innovation and building their SAP roadmap strategy for the future? A global survey of SAP licensees conducted by IDG reveals surprising findings on how licensees are meeting current challenges and planning their long-term SAP roadmap.
The survey included SAP managers, architects, leads, and senior IT managers around the world representing over a dozen industries. The report compiles the survey data and analysis into five main takeaways that answer the following questions:
Are current SAP ECC systems meeting the business needs of licensees?
What are the primary factors that licensees are focusing on to maximize their SAP roadmap?
What impact, if any, has the pandemic had on IT budgets and demands for innovation?
What are the top considerations for licensees considering third-party support as a strategy to optimize their current SAP investments?
7 Reasons Why IT Teams Choose Third-Party IT Support for ERP Software
When IT leaders think about third-party support for ERP software, they often focus on just the cost savings. Though independent, third-party support can potentially save organizations up to 90% off of the total cost of ERP support, it also delivers several business benefits to stretched IT teams.
In this e-book, you’ll learn seven ways that independent, third-party support for ERP software helps IT teams focus on strategic goals, offload non-revenue generating activities, and harness innovation.
Healthcare Organizations Maintain the Wellness of ERP Investments and Fund Digital Transformation
Healthcare CIOs today are transforming healthcare service delivery to meet critical, time-sensitive public health needs. Concurrently, they are seeking opportunities to free up funds for healthcare digital transformation initiatives without decreasing services or staff.
A proven, turnkey strategy to liberate IT funds is to reduce one of the largest annual spends: vendor maintenance and application support for healthcare ERP software.
Replacing software vendor support with independent, third-party support can save healthcare enterprises up to 90% on total maintenance and support costs. It is also a huge service upgrade to exceptional, comprehensive, ultra-responsive support.
The savings can be used to help fund a growing healthcare IT wish list, such as improving cybersecurity and patient privacy; accessing predictive analytics; optimizing smart device interoperability; and sourcing cloud-based solutions.
In this eBook, meet six Rimini Street healthcare industry clients who regained control of their ERP roadmaps with help from third-party support, and invested in achieving even better patient care through:
updating aging IT infrastructure platforms
enhancing analytics for better, faster decision making
improving electronic medical record systems
purchasing new medical equipment
To learn more about the benefits of third-party application support for your healthcare ERP software, download this Rimini Street eBook.
IDC European Infobrief: Cloud at Your Pace: Linking Business Strategy with Cloud Strategy
Digital transformation was critical to European organizations in 2020 in response to the global pandemic. What lessons were learned, and how do they translate to 2021 IT strategic plans and cloud strategy?
A recent infobrief by marketing intelligence leader IDC reveals results of its European IT Buyer Sentiment Survey, including: organizations’ top goals for 2021-2022, where enterprises are in the pandemic recovery stages, and the metrics used to build a business case for ERP modernization.
IDC’s infobrief includes valuable insights and recommendations for CIOs across the globe as they align business strategy with cloud strategy, specifically:
Avoiding the digital ROI gap
CEO priorities across the pandemic recovery stages
An IT project prioritization framework for 2021
How a hybrid IT strategic plan supports the digital transformation journey
Recommendations for ERP innovation
The infobrief also highlights the success of Swedish eco-friendly transportation leader Green Cargo in balancing ERP modernization and sustainable innovation on a tight budget by following a Business-Driven IT Roadmap.
Download the IDC infobrief today and continue your digital transformation success.