ERP and database systems are critical to ongoing business operations. When things go wrong or organizations need technical or functional advice, it’s just as critical to have a capable and proven software product support partner to resolve issues and answer questions quickly. Rimini Street is Engineered for Support™. It’s what we do.
Rimini Street unified support solutions deliver tailored, comprehensive services that leverage a global support model to help drive business results. Get more from an enterprise software product support services provider.
Get comprehensive support with Rimini Street. Whether it’s resolving an issue, hardening security, getting applications to work with other elements of a technology stack, performance tuning, or regulatory compliance, Rimini Street software product support services are available. And the Rimini Street proprietary artificial intelligence (AI) support applications reduce software issue resolution times by as much as 23%, to get systems back to normal faster than ever.
With hundreds of highly experienced support engineers worldwide, clients are in good hands when they encounter an issue or have a question. Once users initiate a support case, Rimini Street delivers to a strict communications SLA to keep clients informed along the way.
When ERP and database systems are stable and performing for the business, there is no reason to disrupt them. Rimini Street will support current releases for at least 15 years so all clients can extend the life and value out of these investments and redirect funds to strategic initiatives. No more updates, upgrades, or migrations needed to maintain full support.
Organizations on software vendor maintenance and support are likely paying too much and getting too little. Rimini Street Support Services are typically more comprehensive and more responsive than what a software vendor delivers. In addition, the substantial cost and time savings free up budget and resources for business-driven innovation.
Rimini Street |
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Support Services |
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Application, repository, and documentation fixes |
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Global tax, legal, and regulatory updates |
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Operational and configuration support |
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Installation and upgrade support |
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Named, regional Primary Support Engineer with an average of 15 years of experience |
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Global account management |
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10-Minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Customization/add-on support |
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Integrated performance support |
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Interoperability support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Advanced technology advisory services |
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Impact on Resources |
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Significantly reduce operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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“There is a massive amount of technology involved, but the most important thing is how it impacts peoples’ lives.
It was refreshing to engage with a company that is really motivated and enthusiastic to go above and beyond to provide the needed support and help solve our problems.”
“Rimini Street has helped us to maximize the lifespan of our SAP system and to avoid unnecessarily spending money on upgrades. We’ve been able to redirect those funds into acquisitions and developing new products. We’re now spending money on growing NIBCO, not just keeping the lights on.”
Jeff Miller Director, Business Relationship Management
“The breadth of experience that Rimini Street brings has definitely mitigated risk for T-Mobile.
The strength of the Rimini Street team made it possible to support the significant customizations that SAP struggled to handle. We get everything and more that we had from SAP at half the cost — it really was an unassailable proposal!
It became very clear that moving to a third-party support provider offered a compelling alternative for us.”
Rimini Street independent, third-party enterprise software support is different than the support you get from the software vendor. It’s better. It’s more comprehensive, more personal, more responsive.
Whether you plan to run your current ERP software for years to come, or have already started looking at cloud options, it’s important to have a support provider who provides capacity and flexibility you need to deliver on strategic IT initiatives. Regardless of who your vendor currently is, this Enterprise Software Support Buyer’s Guide is designed to help you ask the right questions to evaluate these and other factors: Support delivery model Support program features Cost model and other capacity considerations Total value of the partnership
What was the retail shopping experience like for consumers during the pandemic? What lessons did retailers learn about digital transformation to continue to drive success post-pandemic? Gartner addresses these questions and more in its recent report, Top Trends in Retail Digital Transformation and Innovation for 2021. The report includes an analysis of new consumer behaviors that were facilitated by retail technology in 2020, and identifies seven key digital transformation trends in retail to inform enterprise strategy and help prioritize IT investments in 2021 and beyond. As the world emerges from a touchless, stay-at-home economy, the “next normal” is now. To get a high-level overview of what that looks like, for consumers and retailers, plus what new IT investment strategies may prevail, view this infographic now. And to learn more about all of Gartner’s digital transformation trends in retail, read the full complimentary report.
The COVID-19 pandemic severely disrupted operations for businesses around the world. To remain solvent, many had to change spending patterns and rethink strategy, including high-cost ERP solutions and initiatives. In this report, Gartner recommends minimizing as many ERP-related expenses as possible to continue to combat the disruption. Specifically, Gartner outlines 12 short-, medium-, and long-run actions for application leaders to help their enterprises achieve ERP cost savings and respond, recover, and renew post-COVID-19. Key Research Findings Some Gartner report key findings include: Cut costs, freeze spending, and free up cash in the short term to maintain viability. IT leaders who cut costs effectively will gain favor with the CFO and top leadership. Improve efficiency and productivity, and generate value from limited new spending in the medium term to gain stability. The pandemic has forever changed the status quo; returning to previous business-as-usual activities will result in lost market share. Maintain digital flexibility and shift from cost optimization to value- and risk- optimization in the long term to drive organizational renewal. Recommendations Gartner recommends that IT leaders who are responsible for ERP cost optimization: “Respond with quick actions to reduce spending by renegotiating terms, rationalizing or outsourcing staff, and delaying new IT investments.” “Recover stability by planning efforts to standardize and consolidate ERP systems. Scrutinize new investments while embracing agile and product approaches.” “Renew organizational capabilities by moving systems to the cloud, delivering composable differentiation and accelerating automation.” For the full analysis, including details on Gartner’s 12 recommended post-COVID-19 actions for ERP cost savings, read the research report. Reference: Gartner, Inc. “Top ERP Cost Optimization Actions Post-COVID-19: Respond, Recover, Renew.” October 6, 2020, Paul Schenck, Tim Faith Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
SAP’s planned deadline looms. Are you prepared? In a few short years, SAP will end mainstream maintenance support for its Business Suite 7 core application releases, likely hoping that licensees will make the SAP S/4HANA migration. What will current licensees do? They can: stay with their current SAP installation and pay for diminishing support rip out their mature, customized SAP installation in favor of a still immature S/4HANA and its SAP HANA database forge a business-first strategic path via hybrid IT This eBook outlines six key criteria to consider as you build the business case for the SAP path you choose from the options above. And if you are considering the SAP S/4HANA migration, be sure to ask yourself: “Who benefits most from this move, my business or SAP?” Read the eBook to start building your business case today.
SAP licensees had a challenging 2020 with the global pandemic. They now face a looming deadline for the planned end of mainstream maintenance for SAP ECC 6.0 and a decision to make on migrating to S/4HANA. Technology leader IDG recently surveyed SAP licensees to better understand their current challenges and future plans for SAP technology. Topics included SAP innovation, maximizing ERP investment, and third-party support. IDG’s Tom Schmidt, Digital Content Director, speaks with Rimini Street’s Hari Candadai, GVP, Thought Leadership and Strategy, about the top 5 findings from the survey report in this “Navigating the Future of SAP” webinar. View it on demand now.
How happy are you with your current SAP ECC system? What are your strategies for: Optimizing total cost of ownership (TCO)? SAP innovation in 2021? Cost reduction? What are other SAP licensees doing regarding ERP investment? Leading technology company IDG recently surveyed 250 global SAP licensees from over a dozen different industries to assess SAP customer challenges and future plans. Topics included: satisfaction level with current SAP systems SAP roadmaps and future ERP investment innovation (including effects of the global pandemic and SAP innovation for 2021) third-party support for SAP This infographic details top survey results on key strategies and tactics being implemented by global SAP licensees today. To see how your approach to SAP innovation and investment compares, view the infographic now.
Many SAP customers have concerns these days. There’s a looming mainstream maintenance deadline, the push for S/4HANA migration, and high costs for full support — nearly 22% of annual licensing fees per year in maintenance until 2027, and an additional two percentage points until 2030.1 Meanwhile, SAP seems to be investing more and more in S/4HANA, yet enterprises with high functioning, customized Business Suite and older releases can be hard pressed to justify a migration to a still-maturing platform and unknown future innovation. For many organizations, the business case just isn’t there. Fortunately, SAP licensees can keep the current software release, avoid an expensive upgrade until it makes sense, and drive digital transformation with Rimini Street third-party support. In this eBook you’ll meet 11 SAP customers from a variety of industries who regained control of their IT roadmaps with help from Rimini Street enterprise software solutions. They received responsive, comprehensive service and saved big on support, enabling investment in growth areas such as: expanded manufacturing capacity strategic hiring IT infrastructure migration to the cloud IT service management (ITSM) Stop paying excessive support fees and start funding innovation with the savings. Download the eBook today. 1 https://news.sap.com/2020/02/sap-s4hana-maintenance-2040-clarity-choice-sap-business-suite-7/
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