ERP and database systems are critical to ongoing business operations. When things go wrong or organizations need technical or functional advice, it’s just as critical to have a capable and proven software product support partner to resolve issues and answer questions quickly. Rimini Street is Engineered for Support™. It’s what we do.
Rimini Street unified support solutions deliver tailored, comprehensive services that leverage a global support model to help drive business results. Get more from an enterprise software product support services provider.
Get comprehensive support with Rimini Street. Whether it’s resolving an issue, hardening security, getting applications to work with other elements of a technology stack, performance tuning, or regulatory compliance, Rimini Street software product support services are available. And the Rimini Street proprietary artificial intelligence (AI) support applications reduce software issue resolution times by as much as 23%, to get systems back to normal faster than ever.
With hundreds of highly experienced support engineers worldwide, clients are in good hands when they encounter an issue or have a question. Once users initiate a support case, Rimini Street delivers to a strict communications SLA to keep clients informed along the way.
When ERP and database systems are stable and performing for the business, there is no reason to disrupt them. Rimini Street will support current releases for at least 15 years so all clients can extend the life and value out of these investments and redirect funds to strategic initiatives. No more updates, upgrades, or migrations needed to maintain full support.
Organizations on software vendor maintenance and support are likely paying too much and getting too little. Rimini Street Support Services are typically more comprehensive and more responsive than what a software vendor delivers. In addition, the substantial cost and time savings free up budget and resources for business-driven innovation.
Rimini Street |
Software Vendor |
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Support Services |
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Application, repository, and documentation fixes |
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Global tax, legal, and regulatory updates |
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Operational and configuration support |
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Installation and upgrade support |
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Named, regional Primary Support Engineer with an average of 15 years of experience |
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Global account management |
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10-Minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Customization/add-on support |
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Integrated performance support |
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Interoperability support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Advanced technology advisory services |
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Impact on Resources |
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Significantly reduce operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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“There is a massive amount of technology involved, but the most important thing is how it impacts peoples’ lives.
It was refreshing to engage with a company that is really motivated and enthusiastic to go above and beyond to provide the needed support and help solve our problems.”
“[W]ithout the right people, you have nothing. In the end, it’s all about the people you have on your team, and we have a great team.
One of the key components to realizing the vision was identifying a services provider that had a great track record of providing quality support and be willing to help take on the challenge of revitalizing MWRD’s environment. Rimini Street was that partner.”
“Partnering with Rimini Street has enabled us to continue advancing a cultural shift towards exploring new ways of doing business. Not only do we have support tailored to the unique needs of the County of Fresno, we’ve been able to pass our cost savings onto departments that provide direct services to the community.”
Robert Bash Director of Internal Services, Chief Information Officer
Rimini Street independent, third-party enterprise software support is different than the support you get from the software vendor. It’s better. It’s more comprehensive, more personal, more responsive.
Whether you plan to run your current ERP software for years to come, or have already started looking at cloud options, it’s important to have a support provider who provides capacity and flexibility you need to deliver on strategic IT initiatives. Regardless of who your vendor currently is, this Enterprise Software Support Buyer’s Guide is designed to help you ask the right questions to evaluate these and other factors: Support delivery model Support program features Cost model and other capacity considerations Total value of the partnership
Oracle Siebel software applications are robust and proven, yet can present several pain points for licensees, including: no full support for Siebel software releases earlier than 8.1/8.2 currently no new major Siebel release on Oracle’s roadmap plan uncertainty around future Siebel product roadmaps as Oracle encourages cloud solutions expensive to operate, maintain, and upgrade applications, with perceived new value from Oracle support decreasing as costs increase So how can Siebel licensees help maximize the total cost of their stable, customized systems? Minimize or eliminate upgrade/update costs and disruptions? Enable a strategic IT roadmap and fund digital transformation? Third-party support addresses these, and more. Read this white paper for valuable insights on optimizing support for Oracle Siebel software, including: a review of Siebel software releases a look at the financial and logistical realities of Oracle’s Continuous Innovation support model recommendations for regaining control of your IT roadmap and paying for innovation with newly available funds from your existing IT budget
Every year, you’re probably paying approximately 22% of your annual licensing fee for Oracle support services, but how do you know you’re getting your money’s worth? It’s normal to expect that the people who manufacture a product will offer the best support. However, if you knew the facts about ERP software support services, you’d know that in this case that’s not a valid assumption. Independent, third-party support actually provides more comprehensive coverage than Oracle does. Oracle premier support … Oracle premium support … Extended, Sustaining, De-support, End-of-Life, and Market Driven support—what do all these terms even mean and why should you care? How does third-party support compare? For many companies, 22% of licensing fees is a multi-million-dollar annual decision. Watch this webinar and find out what you do and don’t get with each level of Oracle support, along with important transition dates. Get all the facts about Oracle and find out how to make the best decisions for your company when choosing where to invest your support budget. You might be surprised by what you learn.
According to the global IDG survey of SAP licensees, nine out of 10 respondents reported being happy with their current releases.1 Yet, they’re facing SAP S/4HANA migration pressure combined with the pressure to innovate, recovery from a global pandemic, and tightening budgets. Given these challenges, IT leaders need to make strategic choices that drive competitiveness and value. If you’re debating a migration to S/4HANA or maintaining your current release, the white paper, “How Organizations Can Minimize Risk by Reviewing Their SAP S/4HANA Migration Strategy,” can help you sort through the decision. From evaluating risk through post-migration planning, this white paper covers the major considerations of making the move or staying put in four steps: Evaluating your current environment and whether making the move is financially and strategically sound Designing your ideal environment around SAP or choosing SaaS-based options to augment your existing release Preparing for an SAP S/4HANA migration and ensuring your environment is ready to take advantage of new capabilities Customizing the new environment to your business needs amid the post-migration budget challenges Download a complimentary copy of the full white paper to guide your SAP S/4HANA migration strategy. 1 IDG Communications, Inc., “Navigating the Future of SAP: How IT leaders are accelerating innovation while maximizing ERP investments,” 2021
Oracle is offering a new Support Rewards Program, to help its customers spend less on support. In reality, this much-ballyhooed program is unlikely to help anyone spend less on Oracle support; rather, it seemingly locks customers into Oracle cloud and increases their yearly support spend. Find out more about the new Oracle Rewards Program and what it means for your Oracle cloud infrastructure cost. View this lively on-demand webinar discussion, featuring a panel of experts from Palisade Compliance and Rimini Street. They’ll answer wide-ranging questions about the Oracle Support Rewards Program, including: What are its pros and cons? Who really benefits? What’s not included in the program? Does it actually lower your support-spend? This informative on-demand webinar delivers the facts about the Oracle Rewards Program. Want to actually lower your Oracle costs? Contact the independent, third-party experts at support for Oracle at Rimini Street.
What was the retail shopping experience like for consumers during the pandemic? What lessons did retailers learn about digital transformation to continue to drive success post-pandemic? Gartner addresses these questions and more in its recent report, Top Trends in Retail Digital Transformation and Innovation for 2021. The report includes an analysis of new consumer behaviors that were facilitated by retail technology in 2020, and identifies seven key digital transformation trends in retail to inform enterprise strategy and help prioritize IT investments in 2021 and beyond. As the world emerges from a touchless, stay-at-home economy, the “next normal” is now. To get a high-level overview of what that looks like, for consumers and retailers, plus what new IT investment strategies may prevail, view this infographic now. And to learn more about all of Gartner’s digital transformation trends in retail, read the full complimentary report.
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