ERP and database systems are critical to ongoing business operations. When things go wrong or organizations need technical or functional advice, it’s just as critical to have a capable and proven software product support partner to resolve issues and answer questions quickly. Rimini Street is Engineered for Support™. It’s what we do.
Rimini Street unified support solutions deliver tailored, comprehensive services that leverage a global support model to help drive business results. Get more from an enterprise software product support services provider.
Get comprehensive support with Rimini Street. Whether it’s resolving an issue, hardening security, getting applications to work with other elements of a technology stack, performance tuning, or regulatory compliance, Rimini Street software product support services are available. And the Rimini Street proprietary artificial intelligence (AI) support applications reduce software issue resolution times by as much as 23%, to get systems back to normal faster than ever.
With hundreds of highly experienced support engineers worldwide, clients are in good hands when they encounter an issue or have a question. Once users initiate a support case, Rimini Street delivers to a strict communications SLA to keep clients informed along the way.
When ERP and database systems are stable and performing for the business, there is no reason to disrupt them. Rimini Street will support current releases for at least 15 years so all clients can extend the life and value out of these investments and redirect funds to strategic initiatives. No more updates, upgrades, or migrations needed to maintain full support.
Organizations on software vendor maintenance and support are likely paying too much and getting too little. Rimini Street Support Services are typically more comprehensive and more responsive than what a software vendor delivers. In addition, the substantial cost and time savings free up budget and resources for business-driven innovation.
Rimini Street |
Software Vendor |
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Support Services |
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Application, repository, and documentation fixes |
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Global tax, legal, and regulatory updates |
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Operational and configuration support |
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Installation and upgrade support |
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Named, regional Primary Support Engineer with an average of 15 years of experience |
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Global account management |
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10-Minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Customization/add-on support |
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Integrated performance support |
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Interoperability support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Advanced technology advisory services |
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Impact on Resources |
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Significantly reduce operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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“The response received from Rimini Street is fantastic -- my team members do not even have time to go and make a cup of coffee, that is how fast Rimini Street gets back to their customers.”
Marhalisa Matari Senior Manager, IT Application Management
“The switch to Rimini Street was a tremendous advantage for us, especially reducing our IT costs, and I am glad we made that decision as quickly as we did. This is the first time I have worked with a supplier where all the employees are fully committed to enabling our business to grow with the same level of enthusiasm as our job sites. I am very impressed with the Rimini Street support engineers. I look forward to a long working relationship.”
Kenji Tomooka Managing Executive Officer and CIO
“With Rimini Street we get the whole package: ultra-responsive service at a reasonable price, the ability to upgrade when it makes sense for us, and premium support features like strategic advisory services. Rimini Street has changed the way we think about support.”
Mike Pfeiffer Vice-President Technology
“I would not hesitate to reach out to the Rimini Street Global Security Services team again. They were quickly able to identify the problem and lead us to an effective solution that mitigates Java deserialization with WebLogic.”
Jeff Bell Chief Information Security Officer
Rimini Street independent, third-party enterprise software support is different than the support you get from the software vendor. It’s better. It’s more comprehensive, more personal, more responsive.
Whether you plan to run your current ERP software for years to come, or have already started looking at cloud options, it’s important to have a support provider who provides capacity and flexibility you need to deliver on strategic IT initiatives. Regardless of who your vendor currently is, this Enterprise Software Support Buyer’s Guide is designed to help you ask the right questions to evaluate these and other factors: Support delivery model Support program features Cost model and other capacity considerations Total value of the partnership
Many SAP customers have concerns these days. There’s a looming mainstream maintenance deadline, the push for S/4HANA migration, and high costs for full support — nearly 22% of annual licensing fees per year in maintenance until 2027, and an additional two percentage points until 2030.1 Meanwhile, SAP seems to be investing more and more in S/4HANA, yet enterprises with high functioning, customized Business Suite and older releases can be hard pressed to justify a migration to a still-maturing platform and unknown future innovation. For many organizations, the business case just isn’t there. Fortunately, SAP licensees can keep the current software release, avoid an expensive upgrade until it makes sense, and drive digital transformation with Rimini Street third-party support. In this eBook you’ll meet 11 SAP customers from a variety of industries who regained control of their IT roadmaps with help from Rimini Street enterprise software solutions. They received responsive, comprehensive service and saved big on support, enabling investment in growth areas such as: expanded manufacturing capacity strategic hiring IT infrastructure migration to the cloud IT service management (ITSM) Stop paying excessive support fees and start funding innovation with the savings. Download the eBook today. 1 https://news.sap.com/2020/02/sap-s4hana-maintenance-2040-clarity-choice-sap-business-suite-7/
New technology and market disruption are rapidly enabling business transformation, as enterprises forge new paths in areas such as customer experience and vendor collaboration. Modern business models have emerged at the forefront, leaving historic business models in their wake — and potentially in the rearview mirror. The modern enterprise needs modern IT support. Enhanced IT services are critical to maintain and manage complex, hybrid IT environments with multi-vendor products and services. And digitalization — manifested by technologies such as artificial intelligence (AI) and machine learning (ML) — is critical for helping IT service delivery keep pace with the speed of business. This white paper is for enterprises and services providers alike, and includes: 5 building blocks that enhance IT services the benefits of integrated services how intelligence-enabled IT services can yield better outcomes creating differentiation through personalization empowering a proactive IT service model IT service organization transformation Ultimately this white paper can help organizations identify a modern software service provider to deftly support their modern enterprise, meet their level of urgency, and assuage any fear of missing out. It can also ideally help providers gain insights for strategically enhancing their IT services and digitalizing their service delivery without losing the human touch. To learn more, read the white paper today.
How are IT leaders accelerating innovation and building their SAP roadmap strategy for the future? A global survey of SAP licensees conducted by IDG reveals surprising findings on how licensees are meeting current challenges and planning their long-term SAP roadmap. The survey included SAP managers, architects, leads, and senior IT managers around the world representing over a dozen industries. The report compiles the survey data and analysis into five main takeaways that answer the following questions: Are current SAP ECC systems meeting the business needs of licensees? What are the primary factors that licensees are focusing on to maximize their SAP roadmap? What impact, if any, has the pandemic had on IT budgets and demands for innovation? What are the top considerations for licensees considering third-party support as a strategy to optimize their current SAP investments?
When IT leaders think about third-party support for ERP software, they often focus on just the cost savings. Though independent, third-party support can potentially save organizations up to 90% off of the total cost of ERP support, it also delivers several business benefits to stretched IT teams. In this e-book, you’ll learn seven ways that independent, third-party support for ERP software helps IT teams focus on strategic goals, offload non-revenue generating activities, and harness innovation.
Healthcare CIOs today are transforming healthcare service delivery to meet critical, time-sensitive public health needs. Concurrently, they are seeking opportunities to free up funds for healthcare digital transformation initiatives without decreasing services or staff. A proven, turnkey strategy to liberate IT funds is to reduce one of the largest annual spends: vendor maintenance and application support for healthcare ERP software. Replacing software vendor support with independent, third-party support can save healthcare enterprises up to 90% on total maintenance and support costs. It is also a huge service upgrade to exceptional, comprehensive, ultra-responsive support. The savings can be used to help fund a growing healthcare IT wish list, such as improving cybersecurity and patient privacy; accessing predictive analytics; optimizing smart device interoperability; and sourcing cloud-based solutions. In this eBook, meet six Rimini Street healthcare industry clients who regained control of their ERP roadmaps with help from third-party support, and invested in achieving even better patient care through: staff growth updating aging IT infrastructure platforms enhancing analytics for better, faster decision making improving electronic medical record systems purchasing new medical equipment To learn more about the benefits of third-party application support for your healthcare ERP software, download this Rimini Street eBook.
Digital transformation was critical to European organizations in 2020 in response to the global pandemic. What lessons were learned, and how do they translate to 2021 IT strategic plans and cloud strategy? A recent infobrief by marketing intelligence leader IDC reveals results of its European IT Buyer Sentiment Survey, including: organizations’ top goals for 2021-2022, where enterprises are in the pandemic recovery stages, and the metrics used to build a business case for ERP modernization. IDC’s infobrief includes valuable insights and recommendations for CIOs across the globe as they align business strategy with cloud strategy, specifically: Avoiding the digital ROI gap CEO priorities across the pandemic recovery stages An IT project prioritization framework for 2021 How a hybrid IT strategic plan supports the digital transformation journey Recommendations for ERP innovation The infobrief also highlights the success of Swedish eco-friendly transportation leader Green Cargo in balancing ERP modernization and sustainable innovation on a tight budget by following a Business-Driven IT Roadmap. Download the IDC infobrief today and continue your digital transformation success.
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