Enterprise software and database systems are critical to ongoing business operations. When things go wrong or organizations need technical or functional advice, it’s just as critical to have a capable and proven software product support partner to resolve issues and answer questions quickly. Rimini Street is Engineered for Support®. It’s what we do.
Rimini Street unified support solutions deliver tailored, comprehensive services that leverage a global support model to help drive business results. Get more from an enterprise software product support services provider.
Get comprehensive support with Rimini Street. Whether it’s resolving an issue, hardening security, getting applications to work with other elements of a technology stack, performance tuning, or regulatory compliance, Rimini Street software product support services are available. And the Rimini Street proprietary artificial intelligence (AI) support applications reduce software issue resolution times by as much as 23%, to get systems back to normal faster than ever.
With hundreds of highly experienced support engineers worldwide, clients are in good hands when they encounter an issue or have a question. Once users initiate a support case, Rimini Street delivers to a strict communications SLA to keep clients informed along the way.
When ERP and database systems are stable and performing for the business, there is no reason to disrupt them. Rimini Street will support current releases for at least 15 years so all clients can extend the life and value out of these investments and redirect funds to strategic initiatives. No more updates, upgrades, or migrations needed to maintain full support.
Organizations on software vendor maintenance and support are likely paying too much and getting too little. Rimini Support™ services are typically more comprehensive and more responsive than what a software vendor delivers. In addition, the substantial cost and time savings free up budget and resources for business-driven innovation.
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Software Vendor |
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Rimini Support Services |
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Application, repository, and documentation fixes |
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Global tax, legal, and regulatory updates |
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Operational and configuration support |
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Installation and upgrade support |
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Named, regional Primary Support Engineer with an average of 20 years of experience |
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Global account management |
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10-Minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Customization/add-on support |
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Integrated performance support |
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Interoperability support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Advanced technology advisory services |
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Impact on Resources |
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Significantly reduce operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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Rimini Street adapts to what we want to do. It is truly an extension of my internal SAP support team. ”
– Erik Looi CIO
There is a massive amount of technology involved, but the most important thing is how it impacts peoples’ lives.
It was refreshing to engage with a company that is really motivated and enthusiastic to go above and beyond to provide the needed support and help solve our problems.”
Without the right people, you have nothing. In the end, it’s all about the people you have on your team, and we have a great team.
One of the key components to realizing the vision was identifying a services provider that had a great track record of providing quality support and be willing to help take on the challenge of revitalizing MWRD’s environment. Rimini Street was that partner.”
Rimini Street independent, third-party enterprise software support is different than the support you get from the software vendor. It’s better. It’s more comprehensive, more personal, more responsive.
The beauty of composable ERP is that everything is your choice. Instead of being confined to an ERP vendor’s offerings, you’re free to choose your best-fit applications and technologies. You can replace or add components in a modular fashion, and they all work together to enable better business outcomes. The results are more-tailored functionality, accelerated innovation, and a lower total cost of ownership for existing investments. Yet composable ERP can bring about interoperability issues triggered by changes in browsers, operating systems (OS), or email. Vendors may address the issues through code updates or patches, which can create disruption and risk. Or they may not address them at all, which is also a challenge. In this eBook, discover how to help future-proof against common issues like: compatibility issues that can arise from DIY composable ERP compatibility issues that can hinder IT modernization compatibility issues with browsers, OS, and email
It might be time for a new database. Growing data volumes, real-time analytics, and digital initiatives are driving the need for more modern data architectures and platforms. As a result, many businesses are moving away from proprietary database software running on centralized servers in their own data centers and shifting to a newer generation of cloud databases that scale automatically and are much easier to deploy and manage. These new databases are often based on open-source software, and in fact, as of January 2021, open-source databases surpassed commercial databases in popularity.1 So how should you choose your new open-source database? It pays to ask some critical questions such as: what are my data characteristics? how easy — or hard — will data migration be? what capabilities do I need? which database would fit well with my existing IT infrastructure? For more insights, including benefits and potential risks of open-source databases, download the eBook. 1 DB-Engines
The pandemic dispelled the notion that going digital was optional for Australian and New Zealand governments. Now that citizens, ministers, and employees have discovered the benefits of public sector digital transformation, agency CIOs are facing extra pressure to transform ICT environments even faster. Yet legacy systems, capability shortages, and high supplier costs can impede rapid progress. A new independent research report by Intermedium, captures key CIO priorities for 2023 and discusses third-party software support as a solution to help: expedite public sector digital transformation close IT talent gaps reduce costs This new report was unveiled at the Gartner IT Symposium, Gold Coast, on September 12th. Register now to receive the report.
Has your ERP become complex, expensive, and labor-intensive? Are you balancing multiple ERP systems? Are you facing an IT talent shortage? If you answered yes to any of these, this Rimini Street-sponsored research report is for you. UK business technology publisher Computing surveyed organizations regarding their: current ERP setup and if it meets their needs plans for ERP cloud migration IT skills and resourcing challenges factors influencing ERP consolidation perspective on the role of third-party support in ERP consolidation The report takes a detailed look at responses to 12 survey topics, including the greatest benefits from consolidating multiple ERP systems and the biggest barriers to ERP consolidation. Based on the research findings, Computing explores ERP consolidation and third-party support as effective remedies for ERP headaches. For the complete analysis, read the full report.
What are your next steps for SAP roadmap innovation? With the scheduled end of mainstream support date looming, migration considerations, and the growth of composable ERP options, IT leaders have a lot of decisions to make. In this e-book, you’ll learn about the three most common paths that SAP licensees are taking. You’ll also meet clients who are actively on these paths and how it’s positively impacting business outcomes. Topics covered include: An overview of the most common paths to SAP roadmap innovation Determining your migration plans based on business needs Ways to approach the end of mainstream support for ECC6 The value of third-party support in defining your SAP roadmap
A traditional, vendor patch-oriented approach to enterprise software security could leave you vulnerable to unpatched threats and create resource constraints. Virtual patching offers organizations more effective protection when vendor patches are not available, not possible, or not practical. With ransomware attacks, data theft, and phishing attempts increasing in frequency and effect, businesses can’t afford to merely rely on vendor patches that are often released well after the threat has emerged or don’t cover the full threat spectrum. If you’re depending on your vendor to protect your software and the valuable data it holds, don’t. According to the Rimini Street sponsored Aberdeen report, “Why Adopt Virtual Patching Vs. Vendor Patching for Enterprise Software Security?” more than 22,000 vulnerabilities were disclosed in 2020, and nearly 5,000 had no vendor patch by year-end. The report compares the business outcomes, costs, and efficacy of virtual patching and vendor patching. Highlights of the analysis include: Why a traditional, patch-oriented approach to enterprise software security falls short How virtual patching works and use cases where it’s most applicable Tips for making the technical case for replacing vendor patching with virtual patching Quantifying the operational cost of a vendor patch-oriented approach to enterprise software patches and upgrades For complete datasets, analysis, and insights, download a complimentary copy of the full report.
Contact us to learn more.
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