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Healthcare

Join healthcare industry organizations getting better support service outcomes

Maintain the Wellness of
Enterprise Software Solutions

The healthcare environment is dynamic, with an escalating demand for technology-enabled processes and solutions. Healthcare ERP systems need to stay well to keep up and require much more than an annual checkup. Rimini Street independent, third-party support services and comprehensive support solutions ensure the health and longevity of current robust enterprise software and also free up resources in healthcare organizations so they can focus on the more important work at hand.

Redirect savings toward helping improve patient care

Healthcare industry organizations struggle to navigate fluctuating insurance and payment models, patient privacy and security regulations, and new digital technologies. Rimini Street independent, third-party support reduces IT budget stress and help organizations redirect funds to improve patient care through enhanced analytics, business intelligence, and electronic medical record systems.

Prescription strength support for healthcare software

Rapid changes in the healthcare industry environment prescribe the need for technology expertise, and an ERP system requires heart-of-the-business health. Personalized, relevant, and outcomes-based application support services can help maintain enterprise well-being in this continually changing industry.

Improved quality of healthcare software support and response times

Rimini Street has helped many global healthcare industry leaders achieve significant cost savings and focus their IT resources on strategic initiatives. Superior SLAs, enterprise software solutions, and third-party support processes provide healthcare organizations and their IT teams with dramatically improved support quality and responsiveness for their healthcare industry software.

Why Rimini Street

Rimini Street provides unified support services for enterprise software to help optimize clients' IT investments through an expert, client-centric, single-provider model. Rimini Street has helped organizations in the healthcare industry reallocate millions of dollars from their IT budgets to innovation and growth initiatives.

Better model

Healthcare industry organizations cannot afford disruption to systems or supply chain operations. Rimini Street delivers comprehensive solutions to support, future-proof, and secure healthcare software. Ultra-responsive application support includes value-added services at no additional charge, including support for customizations and tax, legal, and regulatory updates.

Better people

Rimini Street has specialists on the front line. Primary Support Engineers (PSEs) lead the way, backed by experts who average 15 years of experience in software support for the healthcare industry. All clients receive personalized, tailored, high-touch service with a guaranteed 10-minute response time for critical issues.

Better outcomes

Reallocate savings to advance healthcare industry technology and services, such as purchasing new medical devices and expanding data warehouse analytics. Rimini Street has helped clients save nearly $5 billion to date in total support costs, enabling them to better focus resources on innovation and strategic initiatives that fuel growth.

Featured Clients

Bausch + Lomb

“Rimini Street is phenomenal — rapid response, unquestioning support of our customizations, and help in areas that go way beyond day-to-day support. Rimini Street has done a great job and we value the stability of our partnership.”

Brian Baggett Director Business Technologies
Cengage

“There is a massive amount of technology involved, but the most important thing is how it impacts peoples’ lives.

It was refreshing to engage with a company that is really motivated and enthusiastic to go above and beyond to provide the needed support and help solve our problems.”

Jim Chilton CIO
MWRD

“[W]ithout the right people, you have nothing. In the end, it’s all about the people you have on your team, and we have a great team.

One of the key components to realizing the vision was identifying a services provider that had a great track record of providing quality support and be willing to help take on the challenge of revitalizing MWRD’s environment. Rimini Street was that partner.”

John Sudduth Director of Information Technology

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