The labor market is tight for professionals experienced in enterprise software such as SAP and Oracle and for new tools such as Salesforce. But that shouldn’t keep you from meeting your goals. Rimini Street employs 1000s of professionals across multiple software platforms to deliver the experience you need to help optimize, evolve, and transform your IT landscape.
Hard-to-find software expertise – no recruiting required
No more recruiting or paying top dollar for niche technology expertise. When you partner with Rimini Street, you gain access to a deep bench of seasoned professionals dedicated to helping you streamline operations and reduce operational burdens. Our expertise spans out-of-support ERP releases to the latest Salesforce feature updates.
Follow-the-sun support
Access support and resources around the world around the clock. We support client operations in over 150 countries from 29 global offices in 10 languages. Regardless of what time you reach out, we have resources around the globe ready to start working on your issue and addressing your concerns.
Industry-leading SLAs
Unlike vendors who may make you jump through hoops to get the support you need to run your business, we’re committed to fast, on-target service. Rimini Street has a guaranteed response time SLA of 10 minutes for Priority 1 (P1) cases and 15 minutes for Priority 2 (P2) cases. On average, we respond to those cases in under two minutes so you can get back to work faster.
Depth and Breadth of Expertise
Hundreds of experienced software support engineers are on staff globally with overlapping skillsets so that we’re always ready to handle any issue you submit. Our support leaders don't have to go hunting for someone outside of the company when particular expertise is needed. Additionally, our team participates in continuous training to expand and reinforce skills.
Why Rimini Street?
Better model
Rimini Street makes a significant investment in its ISO information security management system and certification and has achieved a perfect ISO 27001 information security certification score for six consecutive years. Clients and partners across the globe have confidence knowing that Rimini Street has an extensive security and compliance framework and software security services staff, and is committed to protecting the confidentiality, integrity, and availability of their data.
Better people
The Rimini Street Global Security Services team is staffed with senior security professionals with an average of 20+ years of experience in enterprise software security services, recognized security certifications, and adherence to software security guidelines and best practices.
Better outcomes
Our team of experienced engineers, architects, and threat researchers have experience meeting the needs of over 5,000, including the Fortune 500 and highly regulated, high security-clearance clients such as nuclear power plants and defense contractors.
Additional Resources
Sizing Up the IT Skills Gap
How real is the tech talent shortage? According to a recent CIO survey, very real. CIO surveyed 100s of IT leaders worldwide to gauge the scope of the problem and how leaders are coping. Read the full report for data sets, insights, and takeaways to help you face your talent challenges. In the report, you’ll learn: The role IT skills gaps play in teams’ ability to deliver on strategic initiatives Conditions that are making it more challenging to recruit and retain IT talent Strategies that leaders are using to combat talent gaps How leaders balance the pursuit of emerging skills versus legacy skills For a deeper look into the survey data along with expert analysis, read the research report today.
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Solving the Tech Talent Shortage
The IT skills gap and global technology talent shortage are real. Companies large and small around the world are feeling the effects. The unprecedented pandemic-generated demand for cloud-based services, the Great Retirement of workers skilled in legacy systems, and employee retention issues are all contributing factors. IT professionals who have their choice of job opportunities with new technologies or a clearer path to career growth are leaving to take them. What if you could: easily and seamlessly fill IT skills gaps or tech talent shortages in your organization? end the search for just the right resources to maintain your specific applications and databases? gain access to a broad and deep team of global technology experts? retain your IT experts and keep them energized and engaged on visible, innovative projects for the business? Now you can. Meet six organizations that have leveraged Rimini Street’s comprehensive software support services to address IT skills gaps and tech talent shortages, freeing up their own teams for high-priority digital transformation initiatives. To learn more, download the eBook.
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The Salesforce Skills Gap
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