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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
  • What we do
    Enterprise software support, managed services and innovative Agentic AI ERP solutions
    See what we do
    • We help you…
      • Transform business processes with Agentic AI
      • Reduce software support costs
      • Avoid low-ROI upgrades/migrations
      • Maximize value of existing ERP
      • Self-fund innovation in budget
      • Enable enterprise-wide AI & automation
      • Develop strategic IT roadmaps
      • Augment staff to fill tech skills gaps
      • See all objectives
    • Our unique approach
      • Agentic AI ERP
        • Rimini Agentic UX™
      • Rimini Smart Path™
        • Support
        • Optimize
        • Innovate
    • Support and services
      • Agentic AI ERP solutions
      • Enterprise software support
      • Managed services
      • Professional services
      • Security solutions and services
      • Unified support and services
      • Interoperability services
      • Monitoring and health check services
      • Change management and release control
      • Global tax, legal and regulatory update services
      • License advisory services
      • See all support and services
  • Software we support
    Mission-critical, expert support and services for the most popular enterprise software and database platforms
    See all software we support
    • Oracle
      • Oracle E-Business Suite
      • Oracle Database
      • Hyperion
      • JD Edwards
      • Fusion Middleware
      • See all Oracle
    • SAP
      • SAP ECC and Business Suite
      • SAP S/4HANA
      • SAP HANA Database
      • SAP BusinessObjects
      • SAP ASE (Sybase) Database
      • SAP cloud products
      • See all SAP
    • VMware
      • vSphere
      • vSAN
      • vCenter
      • Horizon
      • ESXi Hypervisors
      • Aria Operations
      • See all VMware
    • Open-source databases
    • Microsoft
    • IBM
    • ServiceNow
    • Salesforce
    • Workday
    • Dayforce
    • And more
  • Industries
    Tailored solutions and strategic expertise for your industry’s unique challenges.
    • Manufacturing
    • Telecom
    • Retail
    • Financial services
    • Energy, utilities and resources
    • Government
    • See all industries
  • Success stories
    Real-world stories of how clients have achieved profitability and competitive advantage
    • By industry
    • Business & professional services
    • Education
    • Energy & utilities
    • Government
    • Healthcare
    • Hospitality
    • Manufacturing
    • Media & entertainment
    • Nonprofit
    • Technology
    • Transportation & logistics
    • Wholesale & distribution
    • See all success stories
  • Resources
    Library of tools and insights to keep you on the Smart Path™ toward IT success
    • Blogs, videos, eBooks & more
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      • By topic
        • Agentic AI ERP
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      • By software supported
        • Oracle
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    • Watch our IT experts in action
  • Company
    A global leader in enterprise software support and services for mission-critical systems
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Contact us

Address Tech and IT Skills Gaps

Get more engineering capabilities without adding to your payroll, gaining access to thousands of experienced IT professionals around the world.

Request a call
Address Tech and IT Skills Gaps

Fill the IT skills gap in your organization

Due to rising operational costs and greater competition and complexities in the labor market, hiring professionals experienced in enterprise software such as SAP, Oracle, VMware®  and Salesforce®  can be challenging. However, this isn’t a skills gap you can afford to leave open — not when your ERP is essential to business operations.

Fortunately, Rimini Street provides an easy, cost-effective way to get the support and guidance you need to optimize, evolve and transform your IT landscape.

Working with us gives you access to thousands of professionals across multiple software platforms around the globe, including those with innate knowledge of systems that are highly customized, undocumented or hard to staff for support. Let us help you gain peace of mind knowing your systems are supported day and night by the best.

Receive expert support

Receive expert support

Close the IT skills gap by leveraging the niche technology expertise of thousands of experienced software engineers capable of handling even out-of-support ERP releases and system customizations.
End recruiting frustration

End recruiting frustration

Say goodbye to the long, demanding cycles of recruiting from a limited pool of top IT talent and instead gain immediate access to a deep bench of seasoned professionals from one convenient source.
Resolve issues quickly

Resolve issues quickly

Get solutions faster thanks to our global team and patented AI support platform, with a guaranteed response time SLA of 10 minutes for Priority 1 (P1) cases and 15 minutes for Priority 2 (P2).
Watch how

How to fill the IT skills gap 

Finding and retaining IT talent is becoming a major IT cost. However, businesses must find ways to address the skills gap and ensure they have the talent they need to succeed. Learn five strategies organizations can use to build a strong and capable workforce.

Read the blog

Obtain the best IT solutions from an industry standout

As a global leader of end-to-end third-party enterprise software support and innovation solutions, Rimini Street serves as a strategic IT partner for organizations like yours. Let us guide you on a path toward not only protecting and future-proofing your IT investment but achieving your growth and profitability goals — faster — by leveraging your existing, highly valuable systems.

  • Enterprise software support
  • Managed services
  • Professional services
  • Software security services
  • Interoperability services
  • Monitoring & health check services
  • Custom services

Receive comprehensive enterprise software support from a proven provider. Whether you need issue resolution, performance tuning or regulatory compliance, you can trust Rimini Support™ to deliver.

With Rimini Support, you gain:

  • Assignment of a dedicated, named Primary Support Engineer (PSE)
  • Average response time of less than 2 minutes for critical issues in your local language
  • Support for customizations at no additional charge
Learn about Rimini Support

Get application managed services for mission-critical applications such as Oracle, SAP and Salesforce®. Provided by expert engineers, Rimini Manage™ delivers a premium support experience at a fixed cost.

With Rimini Manage, you gain:

  • Access to engineering experts who understand complex application management solutions
  • Root cause analysis and permanent fixes of recurring issues
  • Resolution of backlogged tickets
Learn about Rimini Manage

Attain world-class IT consulting services from the experts you know and trust. Resolve your most challenging IT issues, including security, interoperability and integration with targeted solutions.

With Rimini Consult™, you gain:

  • Ability to expand your team with platform experts around the globe
  • Guidance from professionals who take the time to become deeply familiar with your systems
  • Assistance with design and development of bespoke projects
Learn about Rimini Consult

Navigate today’s threat landscape with Rimini Protect™. Get peace of mind with innovative managed security services for applications, databases and technology infrastructure, whether supported by the vendor or out of support.

With Rimini Protect, you gain:

  • Proactive, cost-effective protection that strengthens your security posture
  • Capabilities that can quickly secure systems during suspected attacks
  • Modules that help assess, discover and protect from evolving threats
Learn about Rimini Protect

Eliminate interoperability issues while modernizing your IT environment. Future-proof your enterprise software with Rimini Street’s patented and unique solutions.

With Rimini Connect™, you gain:

  • Interoperability solutions built and supported by IT professionals
  • Ability to adopt best-fit technologies, saving time and resources
  • Easy-to-deploy options for email, OS, Java and browsers (patented)
Learn about Rimini Connect

Keep business-critical systems up and running smoothly with Rimini Watch™. Proactive monitoring and health check solutions help resolve issues early, preventing the need for costly, time-consuming fixes.

With Rimini Watch, you gain:

  • Assistance from experts to maintain a stable IT environment
  • Guidance to ensure internal teams are following best practices
  • Access to specialized skills for the duration of the subscription
Learn about Rimini Watch

Allow our team to help solve your most complex business challenges and get you to where you want to go. Request a custom proposal for your unique needs and goals with Rimini Custom™.

With Rimini Custom, you gain:

  • Proposal tailored to your business needs and budget
  • Highly tenured professionals as a natural extension of your team
  • Expert orchestration of your complex systems
Learn about Rimini Custom

Hear what our clients have to say

One New Zealand
“

It’s about knowing you have a partner who can help you stay resilient, reliable and secure while freeing your people to focus on the future. That’s what Rimini Street gives us.”

Adrian Albuquerque CIO One NZ
Read story
Medical Microinstruments, Inc.
“

The progress we’ve seen in reducing manual processes and enhancing data-driven decision making reflects the strategic value Rimini Street brings to our Salesforce evolution, and we know there’s more we can do to maximize the full potential of our IT investments with their support.”

William Retana Global IT Director and Cybersecurity Officer MMI
Read story
Cochlear
“

Moving to Rimini Street gave us back control of our ERP platform. It took us out of that vendor driven upgrade cycle.”

Jason Budding VP of Global IT Operations Cochlear
Read story
Lwart Environmental Solutions
“

With Rimini Street, our SAP and VMware environments simply work. That reliability gives us time to improve business processes and collaborate more closely with our innovation teams. We’ve found a partner we trust to keep our core systems running while we focus on where the business needs to go next.”

Jefferson Andriotti Head of IT and Procurement Lwart Environmental Solutions
Read story
Chen Full
“

With Rimini Street, we have confidence that our SAP systems are in expert hands. That trust allows our team to focus on enabling the business rather than worrying about ERP support.”

Alex Chiu IT Manager Chen Full International 
Read story
Flexitech
“

The funds we saved, and the system stability achieved by moving to Rimini Street have empowered us to reinvest our people, time and money towards initiatives that put us at the forefront of innovation.”

Thierry Le Gouanvic CIO Flexitech
Read story
KleanNara
“

Rimini Street is quick and accurate, especially when working with customized code and complex systems. Issues that would have taken days to resolve with a traditional vendor are often resolved within hours with Rimini Street.”

Hongjun Jang Digital Experience Manager KleanNara
Read story
Cubic Corporation 
“

Rimini Street’s support helps create capacity for us to explore modernization, automation and AI initiatives across our broader application landscape, while maintaining SAP ECC as the stable core.”

Jack Lidington Director of Enterprise Applications Cubic Corporation
Read story
Alcatel-Lucent
“

During our most critical VMware infrastructure challenge, Rimini Street delivered exceptional support characterized by technical expertise, genuine urgency and unwavering commitment.”

Dnyanesh Samant Senior Director of Infrastructure & Networks Alcatel-Lucent Enterprise
Read story
One New Zealand
Medical Microinstruments, Inc.
Cochlear
Lwart Environmental Solutions
Chen Full
Flexitech
KleanNara
Cubic Corporation 
Alcatel-Lucent

“I see Rimini Street as being this stable of very talented and experienced engineers that clearly know the Oracle product. The responses to our questions are exactly what we need: fast and on target. They are prepared to go as technically deep as required to resolve an issue, in fact, including troubleshooting within our custom code.”

Jim Chilton, CIO, Cengage
Read client story

Additional resources

Rimini Cloud™ for SAP: Cloud Operations & Support
Datasheet
Rimini Cloud™ for SAP: Cloud Operations & Support
Read Datasheet
Rimini Street to Report Second Quarter 2026 Financial Results on July 30, 2026
Press Release
Rimini Street to Report Second Quarter 2026 Financial Results on July 30, 2026

LAS VEGAS, July 6, 2026 – Rimini Street, Inc. (Nasdaq: RMNI), the Software Support and Agentic AI ERP Company™ and the leading third-party support provider for Oracle, SAP and VMware software, today announced it will report earnings after market close on July 30, 2026. The company will host a conference call and webcast on that date to discuss […]

Read press release
Self-Funded Modernization: Unlocking Transformation Without New Budgets
Webinar
Self-Funded Modernization: Unlocking Transformation Without New Budgets
Watch Webinar
ATT&CK v17 Decoded: What IT & Security Teams Must Know
Webinar
ATT&CK v17 Decoded: What IT & Security Teams Must Know
Watch Webinar
Retail CIOs: How to Accelerate Innovation Amid Market Uncertainty
Webinar
Retail CIOs: How to Accelerate Innovation Amid Market Uncertainty
Watch Webinar
Leading Through Disruption: Innovation Strategies for Telecom CIOs
Webinar
Leading Through Disruption: Innovation Strategies for Telecom CIOs
Watch Webinar
A CFO’s Guide to Smarter IT Spend in the AI Era
eBook
A CFO’s Guide to Smarter IT Spend in the AI Era
Read eBook
3 Paths for Oracle EBS: Stagnate, Migrate or Innovate
eBook
3 Paths for Oracle EBS: Stagnate, Migrate or Innovate
Read eBook
IT Experts in Action:  Inside Oracle Support with the Experts Who’ve Lived It
Blog
IT Experts in Action: Inside Oracle Support with the Experts Who’ve Lived It
Santhosh Gandhari
Santhosh Gandhari
Regional Manager, Oracle Applications Delivery, North America
6 min read

Over the course of my career, I’ve spent more than 30 years working with Oracle ERP systems, including Oracle E-Business Suite, Oracle Database and related technologies. And half of those years have been right here at Rimini Street, helping clients maintain and optimize their Oracle EBS environments. Before I joined the company in 2011, I […]

Read blog

Let our team help you succeed

Contact us today to learn how Rimini Street can help fill your IT skills gap and provide you with more engineering capabilities than ever before.

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