Professional software support and security to meet growing workloads
To save on support costs and avoid license compliance issues, companies are increasingly adopting open-source databases, which can require inefficient, labor-intensive self-support, community support, and trial and error.
Rimini Support™ for open-source databases can free up your IT team for more strategic business priorities, improve your database performance, and resolve issues faster to meet service levels for growing production and non-production workloads.
We deliver professional, commercial-grade support for all open-source databases including PostgreSQL, MySQL, MariaDB, and MongoDB. Our global, 24/7/365 support is led by Primary Support Engineers who average 20+ years of experience and deliver an average response time under 90 seconds for critical P1 and P2 issues.
We go beyond the traditional break/fix support and provide:
- advanced support for both open-source and commercial databases, on-premises or in the cloud
- flexible support for any number of servers, from one to thousands
- scalable support for any data storage requirements, from small to up to 700TB
- performance support
- configuration support
full-time staff engineers across 21 countries
of database instances supported
overall average client satisfaction rating
Managed services for all your databases and applications
With Rimini Manage™ for Databases, we can manage your databases — open-source, commercial, or both. Our expert engineers understand open-source database interactions with enterprise applications and other technologies, so we can deliver high ROI and an exceptional, responsive database management experience.
From open-source to mature commercial database instances, our database managed services can help you fill IT skills gaps, simplify operations, solve interoperability issues, and optimize your database environments.
Rimini Manage™ services include:
- database administration
- database security
- database infrastructure support
- database architecture
- problem diagnosis and troubleshooting
- incident management
- disaster recovery assistance
Benefits of partnering with Rimini Street
Get Commercial-Grade Support
Gain Value-Added Services
Seamlessly Fill IT Skills Gaps
Consider Integrated Support
With SAP, it could take up to four hours to get a ticket response. With Rimini Street, if we have a P1 critical issue, they respond within 10 minutes. And Rimini Street covers our customizations that we used to have to pay for additional professional services to support.”– Hubert Tsang CIO
Vendor software maintenance fees dominated our limited IT budget, but since switching to Rimini Support™ for Oracle EBS and Database, we have freed up savings to invest in digital innovation to make our company a leader in the new IT environment.”– IT General Manager Doosan Enerbility
We log in a ticket, and Rimini Street provides root cause analysis and permanently fixes those issues. We are seeing vast improvements leading to stabilization and ability to meet our KPIs.”– Criselda de Jesus Department Head, HCM and CRM Solutions
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Let's Start a Conversation
How can Rimini Support for open-source databases help you meet your goals?