Open source database support services for enterprises
Optimize IT investments and leverage databases based on business needs
To save on license and support costs, speed time to results, and avoid license compliance issues, enterprises are steadily increasing their use of open source databases, which have now surpassed commercial databases in popularity.1
Yet there is a gap in open source database support for enterprises. Trial-and-error self-support and open source community support are generally insufficient to allow IT organizations to meet service level requirements of business applications or to bring nonproduction workloads under their administration.
Rimini Street fills the gap in open source database support, enabling enterprises to fully leverage open source to free resources and further optimize IT investments. Enterprises enjoy the same customer-focused, commercial-grade, ultra-responsive database support services for PostgreSQL, MySQL, MariaDB, and MongoDB that Rimini Street delivers for more than 1,300 commercial database clients — internally deployed and in most clouds.
Services
Commercial Grade |
Expedited Issue Resolution |
10-Minute Response Time for Critical P1 Issues |
Equip enterprise IT organizations with ultra-responsive, expert database support services and follow-the-sun resolution for production and nonproduction workloads, 24x7x365. |
Replace the response delays and uncertainty of open source communities — and the issue escalation process of commercial vendors — with rapid global L4 support. |
Rimini Street guarantees a 10-minute or less response for P1 issues, and 15-minutes or under response for P2 issues. Customers set the priority — always. |
Assigned Support Engineer |
In the Cloud |
Advisory Services |
Clients have dedicated Primary Support Engineers (PSEs) averaging 15 years of experience — and backed by 600+ fellow engineers globally. |
Run databases locally hosted, in a co-lo, or in the public cloud (such as AWS, OCI, Microsoft Azure, or Google Cloud). Rimini Street supports wherever, whenever. |
Capitalize on included security advisory, integration advisory, and database migration advisory services to plan effectively and mitigate disruption. |
Advanced Security and More |
Database Management |
Database Migration |
Leverage optional database assessment, advanced database security, monitoring, and health check services to help ensure resilience and meet business service levels. |
Optional services help relieve IT staff of all elements of database management including deployment, change management, and backup and recovery. |
Optional services to help migrate databases smoothly — from general-purpose to mission-critical — throughout the database journey. |
Compare the value
Database Support Features |
Rimini Street |
Open Source Community |
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Support Services |
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Repository and documentation fixes |
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Operational and configuration support |
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Installation and upgrade support |
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Named, regional Primary Support Engineers with an average of 15 years’ experience |
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24x7x365 support |
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10-minute guaranteed response SLA for critical P1 cases with 2-hour update communications |
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Performance support |
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Interoperability and integration support |
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Diagnostics |
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Virtualization support |
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Strategic Services |
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Technical, functional, and roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Monitor and health check advisory services |
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Migration advisory services |
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Additional Services2 |
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Database assessment services |
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Advanced database security services |
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Database management services |
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Database monitoring services |
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Database health check services |
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Database migration services |
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Global Professional Services |
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Why Rimini Street
Rimini Street enables enterprises to fully leverage open source databases.
Better model
Replace trial-and-error self-support and inadequate community support with expert, customer-focused, commercial-grade support and services from Rimini Street. Reliable, fast, complete.
Better people
Imagine speaking to the same support engineer in minutes when there is a support issue. And the engineer has more than 15 years of database experience, knows the database environment, and has one goal — solving the problem quickly. That’s a Rimini Street Primary Support Engineer.
Better outcomes
Power business applications with confidence. Maximize performance, scale, and minimize downtime for production and nonproduction workloads. Rimini Street gives enterprises the flexibility to leverage open source databases based on business needs, free IT resources, and further optimize IT investments.
Additional Resources
Rimini Street Advanced Database Security (ADS)
Rimini Street Advanced Database Security is a next-generation database security solution enhanced with technology from McAfee that protects databases from known and unknown vulnerabilities by monitoring and analyzing database memory, and blocking attempted attacks using virtual patching before they reach the database.
Rimini Street Database Health Check
Proactive database health assessments
Survey Report: Licensees’ Insights into the Value of Oracle Database and Support
Oracle Database licensees are approaching a crossroads. December 2020 marks the end-of-full-support for specific Oracle Database instances.
CFOs Prioritizing Investment in IT Digital Transformation
Smart investing plays a critical role in combating enterprise disruption. How did CFOs lead the way to help their companies power through the unprecedented economic, political, and global health uncertainties of 2020 by prioritizing IT digital transformation? Market intelligence firm Dimensional Research surveyed global CFOs through the lens of 2020, seeking insights on a range of issues including: where enterprise digital transformation ranks on the corporate priority list the importance of and ability to measure ROI on IT spending CFO IT investment preferences CFO/CIO relationship dynamics For high-level findings from over 1,500 CFO respondents — and for access to the full 2021 global CFO survey report sponsored by Rimini Street — download this infographic.
Rimini Support Features
Rimini Street independent, third-party enterprise software support is different than the support you get from the software vendor. It’s better. It’s more comprehensive, more personal, more responsive.
Getting started is simple.
Contact us to learn more.
