Database Support Features |
Rimini Street |
Open Source Community |
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Support Services |
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Repository and documentation fixes |
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Operational and configuration support |
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Installation and upgrade support |
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Named, regional Primary Support Engineers with an average of 15 years’ experience |
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24x7x365 support |
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10-minute guaranteed response SLA for critical P1 cases with 2-hour update communications |
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Performance support |
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Interoperability and integration support |
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Diagnostics |
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Virtualization support |
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Strategic Services |
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Technical, functional, and roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Monitor and health check advisory services |
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Migration advisory services |
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Additional Services2 |
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Database assessment services |
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Advanced database security services |
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Database management services |
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Database monitoring services |
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Database health check services |
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Database migration services |
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Global Professional Services |
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