Traditional low-cost AMS models can come with lower-skilled resources, scope creep, and too many hand-offs that make it difficult to keep incident levels manageable. Rimini Street makes it simple, with an SAP AMS catalog focused on incident resolution — so clients get consistent ticket ownership and accountability, with fewer escalations.
Lack of software knowledge or too much time spent managing incidents rather than closing them are outcomes from some low-cost AMS vendors. This makes it nearly impossible to deliver process improvements. Instead, Rimini Street is a single vendor for AMS and ERP software support – with always-on expert engineers reducing overhead and project backlogs.
Incident resolution does not have to be time-consuming or escalated through multiple service levels. Rimini Street engineers know how SAP software is designed to work, to improve service with faster resolution. With a combined Level 2-4 support tier model, Rimini Street experts resolve issues efficiently, including root causes, and help keep systems running longer.
Consolidate and simplify application management services for SAP and traditional software support. Rimini Street's integrated support model provides direct access to expert engineers to deliver a superior support experience for SAP products. Drive better business outcomes with improved service levels and faster resolutions.
Simplified operating model with integrated AMS and ERP maintenance, focused exclusively on support.
Expert engineers with an average of 15 years of experience delivering improved service levels.
Improved case resolution ownership and accountability leads to more predictable service delivery for the business.
Research, evaluate, and consider the differences before choosing an AMS partner for mission-critical applications.
Key Attribute |
Rimini Street AMS |
Traditional AMS Providers |
|---|---|---|
Overall focus |
Optimized support - it's all we do |
Land and expand, revenue generation |
Management approach |
Business driven and strategic |
Contract focused and technical |
Case resolution |
Single vendor and streamlined (L2-4) |
Multivendor and inefficient |
Systems approach |
Extend the lifespan |
Transform and/or replace |
Cost model |
Fixed fee and unlimited cases |
Maximizing revenue |
Engineer experience |
Higher skilled, best-of-the-best |
Lower skilled, more junior team |
Case management |
Root cause and client satisfaction |
Case volumes |
Advice and guidance |
Agnostic and client focused |
Often SAP and project focused |
SLA management |
Transparent, driving issue resolution |
SLAs can be hidden behind SAP support |
Consolidate and simplify your SAP application management operations and software vendor annual support.
A Managed SAM Service that Quickly Finds and Mitigates Software License Compliance Risks
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