Unified Software Support + Services for Improved Operational Productivity
Reduce complexity; simplify IT service delivery
Traditional low-cost Managed Services models can come with lower-skilled resources, scope creep, and too many hand-offs that make it difficult to keep incident levels manageable. Rimini Street makes it simple, with SAP Managed Services offerings focused on incident resolution — so clients get consistent ticket ownership and accountability, with fewer escalations.

Easy access to expert SAP engineers
Lack of software knowledge or too much time spent managing incidents rather than closing them are outcomes from some low-cost Managed Services vendors. This makes it nearly impossible to deliver process improvements. Instead, Rimini Street is a single vendor for unified software support and services – with always-on expert engineers reducing overhead and project backlogs.

Achieve better outcomes with unified software support and services
Incident resolution does not have to be time-consuming or escalated through multiple service levels. Rimini Street engineers know how SAP software is designed to work, to improve service with faster resolution. With unified software support and services, Rimini Street experts resolve issues efficiently, including root causes, and help keep systems running longer.

Why Rimini Street
Consolidate and simplify application management services for SAP and traditional software support. Rimini Street's integrated model provides direct access to expert engineers to deliver a superior support experience for SAP products. Drive better business outcomes with improved service levels and faster resolutions.
No worry approach
Simplified operating model with integrated AMS and ERP maintenance, focused exclusively on support.
Optimization
Expert engineers with an average of 15 years of experience delivering improved service levels.
Unlimited model
Improved case resolution ownership and accountability leads to more predictable service delivery for the business.

Compare the value
Research, evaluate, and consider the differences before choosing an AMS partner for mission-critical applications.
Traditional MSPs |
MSP Key Attributes |
Our 360° Managed Services Value |
---|---|---|
Land and expand, revenue generation |
Overall Focus |
Unlimited subscription model
|
Contract-focused and tactical |
Management Approach |
Business driven and strategic |
Multi-vendor and inefficient |
Case Resolution |
Single vendor and streamlined (L2-4) |
Transform and/or replace |
Systems approach |
Extend the lifespan |
Maximizing revenue |
Cost Model |
Fixed fee and unlimited cases |
Case volumes and speed to closure |
Case Management |
Root cause and client satisfaction |
Often SAP/Oracle and project-focused |
Advice & Guidance |
Agnostic and client-focused |
SLAS can be hidden behind product support agreements |
SLA Management |
Transparent, driving the right behaviors |
Start optimizing with Managed Services for SAP.
Contact us to learn more.