Unified Software Support + Services for Improved Operational Productivity

Reduce complexity; simplify IT service delivery

Traditional low-cost Managed Services models can come with lower-skilled resources, scope creep, and too many hand-offs that make it difficult to keep incident level volumes manageable. Rimini Manage for SAP is focused on improving incident resolution and service delivery for your IT team. Our global team of SAP engineers delivers consistent ticket ownership and accountability with fewer escalations.

Unified Software Support + Services for Improved Operational Productivity

Instant access to expert SAP engineers

Some low-cost Managed Services vendors lack deep ERP applications and database experience, and focus too much time on managing incidents, rather than optimizing their outcomes. Rimini Manage for SAP provides you with a global team of always-on expert SAP engineers to help you reduce overhead and project backlogs.

Achieve better outcomes with unified software support and services

Incident resolution does not have to be time-consuming or escalated through multiple service levels. Rimini Manage is a streamlined solution for your applications and database support and management needs. Our expert engineers understand how SAP software, applications and databases are designed to work and guide faster resolution and improved service levels. With unified software support and services, Rimini Street experts resolve issues efficiently, including root causes, and help keep systems running longer.

SAP Product Lines

Rimini Street provides integrated application management services and software support for the following SAP products:

SAP Analytics Cloud
SAP Ariba
SAP Basis
SAP Commerce Cloud (formerly Hybris)
SAP Concur
SAP ECC and Business Suite
SAP Fieldglass
SAP Integrated Business Planning (IBP)
SAP SuccessFactors

Why Rimini Street

Consolidate and simplify application management services for SAP and traditional software support. Rimini Street's integrated model provides direct access to expert engineers to deliver a superior support experience for SAP products. Drive better business outcomes with improved service levels and faster resolutions.

No worry approach

Rimini Street’s integrated operating model includes applications and database management services for SAP and software support from a global team of engineering experts with deep SAP knowledge and experience.


Rimini Street clients with managed services for SAP products are supported by an expert team focused on faster incident resolution and improved service delivery levels.

Flexible Models

Clients have a choice of unlimited service delivery or variable resource options to best match business needs.

Why Rimini Street

Compare the value

Research, evaluate, and consider the differences before choosing an AMS partner for mission-critical applications.

Traditional MSPs
MSP Key Attributes
Our 360° Managed Services Value
Land and expand, revenue generation
Overall Focus
Flexibility to choose between unlimited
and variable resource models
Contract-focused and tactical
Management Approach
Business driven and strategic
Multi-vendor and inefficient
Case Resolution
Single vendor for streamlined services and support
Transform and/or replace
Systems approach
Extend the lifespan
Maximizing revenue
Cost Model
Pricing options to best match your business needs
Case volumes and speed to closure
Case Management
Root cause and client satisfaction
Often SAP/Oracle and project-focused
Advice & Guidance
Agnostic and client-focused
SLAS can be hidden behind product support agreements
SLA Management
Transparent, driving the right behaviors

Let's Start a Conversation

How can Rimini Manage help you meet your goals?