Unified Software Support + Services for Improved Operational Productivity
Reduce complexity; simplify IT service delivery
Traditional low-cost Managed Services models can come with lower-skilled resources, scope creep, and too many hand-offs that make it difficult to keep incident level volumes manageable. Rimini Manage for SAP is focused on improving incident resolution and service delivery for your IT team. Our global team of SAP engineers delivers consistent ticket ownership and accountability with fewer escalations.
Instant access to expert SAP engineers
Some low-cost Managed Services vendors lack deep ERP applications and database experience, and focus too much time on managing incidents, rather than optimizing their outcomes. Rimini Manage for SAP provides you with a global team of always-on expert SAP engineers to help you reduce overhead and project backlogs.
Achieve better outcomes with unified software support and services
Incident resolution does not have to be time-consuming or escalated through multiple service levels. Rimini Manage is a streamlined solution for your applications and database support and management needs. Our expert engineers understand how SAP software, applications and databases are designed to work and guide faster resolution and improved service levels. With unified software support and services, Rimini Street experts resolve issues efficiently, including root causes, and help keep systems running longer.
Why Rimini Street
Consolidate and simplify application management services for SAP and traditional software support. Rimini Street's integrated model provides direct access to expert engineers to deliver a superior support experience for SAP products. Drive better business outcomes with improved service levels and faster resolutions.
No worry approach
Rimini Street’s integrated operating model includes applications and database management services for SAP and software support from a global team of engineering experts with deep SAP knowledge and experience.
Optimization
Rimini Street clients with managed services for SAP products are supported by an expert team focused on faster incident resolution and improved service delivery levels.
Flexible Models
Clients have a choice of unlimited service delivery or variable resource options to best match business needs.
Compare the value
Research, evaluate, and consider the differences before choosing an AMS partner for mission-critical applications.
Traditional MSPs |
MSP Key Attributes |
Our 360° Managed Services Value |
|---|---|---|
Land and expand, revenue generation |
Overall Focus |
Flexibility to choose between unlimited
|
Contract-focused and tactical |
Management Approach |
Business driven and strategic |
Multi-vendor and inefficient |
Case Resolution |
Single vendor for streamlined services and support |
Transform and/or replace |
Systems approach |
Extend the lifespan |
Maximizing revenue |
Cost Model |
Pricing options to best match your business needs |
Case volumes and speed to closure |
Case Management |
Root cause and client satisfaction |
Often SAP/Oracle and project-focused |
Advice & Guidance |
Agnostic and client-focused |
SLAS can be hidden behind product support agreements |
SLA Management |
Transparent, driving the right behaviors |
Additional Resources
