Application Management Services (AMS) for SAP

Unified Support Services Explained: A Tale of Two CIOs

Customer Fireside Chat: Top Three Ways to Improve SAP Service Support through AMS

Companies are changing how they run critical SAP systems – taking advantage of new delivery models that improve relationships with business users. With integrated support and application management services – you can scale to meet critical project milestones accelerating digital initiatives. In this one-hour fireside chat featuring guest speaker Pascal Buchner, ITS Director & CIO, The International Air Transport Association (IATA), you’ll learn how companies are modernising how they manage their SAP systems with preventative maintenance to reduce manual processes and keep software from breaking. We will explore how Rimini Street’s flexible, consultative Application Managed Services approach has enabled IATA to reduce overall open incident volumes, while improving cash flow as the COVID-19 pandemic continues. Questions we will ask include: How has your IT mission and priorities changed over the last 12 months? Where are your immediate savings opportunities for IT Today? How are you freeing up funds to focus on customer and business needs? What were the main reasons for considering third-party support services? Matthew Holmes, Director, Global Application Management Services at Rimini Street will also share new insight on getting more out of your SAP software while reducing project backlogs and simplifying IT service delivery.

Get Even More Value: Add Application Management Services to Your ERP Support

Your ERP support is running smoothly, but how are your application management services (AMS)? Is there a ticket backlog? How big is it? How old is it? Is oversight a time drain on your IT team that you can no longer afford? Is the service delivery consistent? Is your AMS provider skilled in proactive problem-solving and preventative maintenance? If you’d like better answers to these questions, consider adding Rimini Street application management services to your ERP support. You’ll get seamless integration of ITIL Levels 2-4 support from a single expert partner. Rimini Street unified support delivers measurable value to help you grow your business operations by optimizing existing IT investments and processes. To learn more — and for examples of success metrics from Rimini Street clients who have broken free from legacy AMS models and significantly improved their business outcomes — download this infographic.

Seizing the opportunity in 2021 – Unleash new value from Salesforce investments

According to a Gartner*, 69% of CIOs say their organisations were forced to accelerate digital transformation initiatives in response to the global pandemic. New processes and technologies that were nice to have suddenly became ‘must haves’. Existing Salesforce customers already control a powerful solution for digital transformation to better engage clients, prospects and their internal business functions as a single entity to create new value. However, most Salesforce customers still struggle to harness the true value of their Salesforce platform, and often find themselves focused on resolving basic business issues. Join in the discussion on new ways Salesforce customers can: Shift from drowning in backlogs of ticket requests Unleash the full value of your Salesforce platform Use Application Management Services that offer unlimited use, dedicated and consistent expertise, under a single, predictable subscription

Modern IT Support for the Modern Enterprise

New technology and market disruption are rapidly enabling business transformation, as enterprises forge new paths in areas such as customer experience and vendor collaboration. Modern business models have emerged at the forefront, leaving historic business models in their wake — and potentially in the rearview mirror. The modern enterprise needs modern IT support. Enhanced IT services are critical to maintain and manage complex, hybrid IT environments with multi-vendor products and services. And digitalization — manifested by technologies such as artificial intelligence (AI) and machine learning (ML) — is critical for helping IT service delivery keep pace with the speed of business. This white paper is for enterprises and services providers alike, and includes: 5 building blocks that enhance IT services the benefits of integrated services how intelligence-enabled IT services can yield better outcomes creating differentiation through personalization empowering a proactive IT service model IT service organization transformation Ultimately this white paper can help organizations identify a modern software service provider to deftly support their modern enterprise, meet their level of urgency, and assuage any fear of missing out. It can also ideally help providers gain insights for strategically enhancing their IT services and digitalizing their service delivery without losing the human touch. To learn more, read the white paper today.

4 Ways Your Application Management Services May Be Broken

Is your application management services (AMS) model broken? And are your application management tickets lost in an abyss? Do issues that are “fixed” keep breaking again when business processes shift? Are you losing valuable IT time ─ and budget ─ on AMS SLA oversight while questioning the skills of your managed services providers? Rimini Street analyzed thousands and thousands of clients’ historical managed services incidents and service requests. The results of the analyses were eye-opening, revealing four performance issues that were commonly present with clients’ previous AMS models. The findings revealed that some AMS providers had minimal or no skills in proactive problem solving and preventative maintenance ─ they just couldn’t keep up. Rimini Street stepped in and significantly reduced clients’ overall open incident volumes. For one client, open incidents were reduced by 75% in one year!1 Are one or more of the four performance issues happening with your AMS model? Find out right now; download this Rimini Street eBook. 1Rimini Street Confidential Client Ticket Analysis; AMS for SAP Vendor, September 2019 – October 2020.

Getting to Win/Win with Your AMS Support Model

Traditional application management services (AMS) models, if analyzed closely, can appear to be zero sum.

Application Management Services for the modern software world

Despite significant investments in traditional Application Management Services (AMS), IT teams have failed to see the benefits promised: the ability to offload IT backlogs so internal teams can focus on game-changing initiatives. Why? • AMS models are increasingly complex, with segregated application management and support layers provided by multiple vendors, leaving the internal IT teams mediating escalations • Some AMS vendors underprice their contracts using low-cost, inexperienced resources then make up their profit margins by pushing expensive “out of scope” billable consulting – causing scope creep where IT teams pay more for what they already own This 30-minute webinar from Rimini Street will explore new options IT teams have to modernize and manage their business-critical applications. Attendees will learn why a simple shift to an integrated support + AMS model can reduce the burden of day-to-day administration, improve IT’s ability to deliver on enhancement requests, and increase user adoption of SAP, Salesforce and other ERP and CRM systems.

Rimini Street Application Management Services: How It Works

Rimini Street ERP support plus application management services help deliver better business outcomes, simplify IT operations, and improve IT performance levels.