Unified Software Support + Services for Improved Operational Productivity
Reduce complexity; simplify IT service delivery
Traditional low-cost Managed Services models can come with lower-skilled resources, scope creep, and too many hand-offs that make it difficult to keep incident level volumes manageable. Rimini Manage for SAP is focused on improving incident resolution and service delivery for your IT team. Our global team of SAP engineers delivers consistent ticket ownership and accountability with fewer escalations.
Instant access to expert SAP engineers
Some low-cost Managed Services vendors lack deep ERP applications and database experience, and focus too much time on managing incidents, rather than optimizing their outcomes. Rimini Manage for SAP provides you with a global team of always-on expert SAP engineers to help you reduce overhead and project backlogs.
Achieve better outcomes with unified software support and services
Incident resolution does not have to be time-consuming or escalated through multiple service levels. Rimini Manage is a streamlined solution for your applications and database support and management needs. Our expert engineers understand how SAP software, applications and databases are designed to work and guide faster resolution and improved service levels. With unified software support and services, Rimini Street experts resolve issues efficiently, including root causes, and help keep systems running longer.
Why Rimini Street
Consolidate and simplify application management services for SAP and traditional software support. Rimini Street's integrated model provides direct access to expert engineers to deliver a superior support experience for SAP products. Drive better business outcomes with improved service levels and faster resolutions.
No worry approach
Rimini Street’s integrated operating model includes applications and database management services for SAP and software support from a global team of engineering experts with deep SAP knowledge and experience.
Optimization
Rimini Street clients with managed services for SAP products are supported by an expert team focused on faster incident resolution and improved service delivery levels.
Flexible Models
Clients have a choice of unlimited service delivery or variable resource options to best match business needs.
Compare the value
Research, evaluate, and consider the differences before choosing an AMS partner for mission-critical applications.
Traditional MSPs |
MSP Key Attributes |
Our 360° Managed Services Value |
|---|---|---|
Land and expand, revenue generation |
Overall Focus |
Flexibility to choose between unlimited
|
Contract-focused and tactical |
Management Approach |
Business driven and strategic |
Multi-vendor and inefficient |
Case Resolution |
Single vendor for streamlined services and support |
Transform and/or replace |
Systems approach |
Extend the lifespan |
Maximizing revenue |
Cost Model |
Pricing options to best match your business needs |
Case volumes and speed to closure |
Case Management |
Root cause and client satisfaction |
Often SAP/Oracle and project-focused |
Advice & Guidance |
Agnostic and client-focused |
SLAS can be hidden behind product support agreements |
SLA Management |
Transparent, driving the right behaviors |
Additional Resources
As the global leader in commercial design and manufacturing with flagship clients like Starbucks, Hilton, and McDonalds, Elkay Interior Systems (EIS) has a sprawling and complex IT environment. Over this past year, it has been able to reduce complexity, improve service, and cut costs with Rimini Street application management services (AMS) for its Salesforce environment. In this on-demand webinar presentation, EIS’s Tammy Miller, global IT director, and Abraham Nugent, business solution analyst, join Rimini Street President, Sebastian Grady, to discuss their journey with Salesforce and how they found an alternative path to improving their Salesforce operations. Topics covered include: The impact of Salesforce hiring and resourcing challenges Tactics to address resourcing challenges and get more out of your Salesforce investment The value of an unlimited ticket model Ways that EIS uses Rimini Street to unlock the art of the possible
How real is the tech talent shortage? According to a recent CIO survey, very real. CIO surveyed 100s of IT leaders worldwide to gauge the scope of the problem and how leaders are coping. Read the full report for data sets, insights, and takeaways to help you face your talent challenges. In the report, you’ll learn: The role IT skills gaps play in teams’ ability to deliver on strategic initiatives Conditions that are making it more challenging to recruit and retain IT talent Strategies that leaders are using to combat talent gaps How leaders balance the pursuit of emerging skills versus legacy skills For a deeper look into the survey data along with expert analysis, read the research report today.
The Salesforce® talent shortage is real. There isn’t enough expertise to go around, and that’s creating significant challenges for businesses. Not only are organizations struggling to source Salesforce talent, but they’re also searching for the budget to fund the salaries that experienced Salesforce professionals command. The projected growth of the Salesforce economy and the leverage that Salesforce experts have in the job market predict even more challenging times ahead. What if you could: easily and seamlessly solve your Salesforce skills gap issues? clear the growing backlog of customer data and reporting projects? improve seller productivity and win rates? stay on top of new Salesforce features? Now you can. Meet six organizations that are leveraging Rimini Street managed services for Salesforce to close their skills gaps, help improve Salesforce ROI, and redeploy internal teams to more critical initiatives. Download the eBook for more insights.
Your current ERP system — the backbone of the organization — is running smoothly now. But what happens when it breaks? Do you have experienced staff to get it back up and running with minimal downtime? Or are you caught in a cycle of continually sourcing expensive, temporary talent to meet critical software support needs when your IT experts retire? If you’re looking for a better solution — including proactive problem-solving and preventative maintenance for the long term — consider adding Rimini Street enterprise application management services (AMS) to your ERP support. If you’re new to Rimini Street, contact us to explore how unified support services can reduce your annual software support fees, managed services costs, and reliance on staff augmentation. Download this infographic for success metrics from organizations that are running robust existing systems and closing the IT skills gap with Rimini Street unified support.
