Combine Level 2 through Level 4 SAP Support Services for Improved Operational Productivity
Reduce complexity; simplify IT service delivery
Traditional low-cost AMS models can come with lower-skilled resources, scope creep, and too many hand-offs that make it difficult to keep incident levels manageable. Rimini Street makes it simple, with an SAP AMS catalog focused on incident resolution — so clients get consistent ticket ownership and accountability, with fewer escalations.
Easy access to expert SAP engineers
Lack of software knowledge or too much time spent managing incidents rather than closing them are outcomes from some low-cost AMS vendors. This makes it nearly impossible to deliver process improvements. Instead, Rimini Street is a single vendor for AMS and ERP software support – with always-on expert engineers reducing overhead and project backlogs.
Achieve better outcomes with integrated AMS and software support
Incident resolution does not have to be time-consuming or escalated through multiple service levels. Rimini Street engineers know how SAP software is designed to work, to improve service with faster resolution. With a combined Level 2-4 support tier model, Rimini Street experts resolve issues efficiently, including root causes, and help keep systems running longer.
Why Rimini Street
Consolidate and simplify application management services for SAP and traditional software support. Rimini Street's integrated support model provides direct access to expert engineers to deliver a superior support experience for SAP products. Drive better business outcomes with improved service levels and faster resolutions.
Better model
Simplified operating model with integrated AMS and ERP maintenance, focused exclusively on support.
Better people
Expert engineers with an average of 15 years of experience delivering improved service levels.
Better outcomes
Improved case resolution ownership and accountability leads to more predictable service delivery for the business.
Compare the value
Research, evaluate, and consider the differences before choosing an AMS partner for mission-critical applications.
Key Attribute |
Rimini Street AMS |
Traditional AMS Providers |
|---|---|---|
Overall focus |
Optimized support - it's all we do |
Land and expand, revenue generation |
Management approach |
Business driven and strategic |
Contract focused and technical |
Case resolution |
Single vendor and streamlined (L2-4) |
Multivendor and inefficient |
Systems approach |
Extend the lifespan |
Transform and/or replace |
Cost model |
Fixed fee and unlimited cases |
Maximizing revenue |
Engineer experience |
Higher skilled, best-of-the-best |
Lower skilled, more junior team |
Case management |
Root cause and client satisfaction |
Case volumes |
Advice and guidance |
Agnostic and client focused |
Often SAP and project focused |
SLA management |
Transparent, driving issue resolution |
SLAs can be hidden behind SAP support |
Additional Resources
Composable ERP for SAP: Your Roadmap, Your Advantage
Life changed significantly during the pandemic. Companies that changed along with it were able to gain competitive advantage. Companies that couldn’t (or wouldn’t) are likely still ramping up to new consumer and business realities. For either type of company, a composable ERP approach for SAP may pave the way for breakthrough innovation. With composable ERP, enterprises can “plug and play” easily integrated, best-of-breed ERP elements to deliver improved user experiences in response to changing market conditions.* Composable ERP creates options to drive growth within a Business-Driven Roadmap, where all IT activities are aligned with business priorities. For SAP customers running ECC or S/4HANA, or those planning a move to S/4HANA, composable ERP and a Business-Driven Roadmap can be a smart path to even greater success. Download the eBook to learn more about composable ERP for SAP. *TechTarget. “Experts predict flexibility as a top ERP trend in 2022.” January 10, 2022, Jim O’Donnell
Maximize Your Salesforce ROI
The Salesforce® talent shortage is real. There isn’t enough expertise to go around, and that’s creating significant challenges for businesses. Not only are organizations struggling to source Salesforce talent, but they’re also searching for the budget to fund the salaries that experienced Salesforce professionals command. The projected growth of the Salesforce economy and the leverage that Salesforce experts have in the job market predict even more challenging times ahead. What if you could: easily and seamlessly solve your Salesforce skills gap issues? clear the growing backlog of customer data and reporting projects? improve seller productivity and win rates? stay on top of new Salesforce features? Now you can. Meet six organizations that are leveraging Rimini Street managed services for Salesforce to close their skills gaps, help improve Salesforce ROI, and redeploy internal teams to more critical initiatives. Download the eBook for more insights.
The Salesforce Skills Gap
Waltham Forest Drives Public Sector Digital Transformation Despite Budget Cuts
4 Quick Wins to Jumpstart Your ERP Consolidation Project
ERP consolidation can deliver technology standardization and cost savings, yet it can be a complex undertaking with twists, turns, and delays. A Gartner® report reveals four key drivers of a successful ERP consolidation, and advocates that enterprises “create a prioritized benefits-driven consolidation roadmap, beginning with quick wins”1 to earn stakeholder trust and confidence throughout the process. In this eBook you’ll find strategic approaches to ERP consolidation and avoiding missteps, based on best practices and Gartner’s four key drivers and analysis. Aligned with each key driver are success stories of organizations who have gained quick wins with the help of Rimini Street’s comprehensive support services for enterprise software. Their quick wins include: doing things differently to establish a competitive advantage driving data-centric, low-code synergies prioritizing projects with efficiency and functionality benefits evolving solution architecture and creating a more agile environment Read the eBook today to jumpstart your quick wins and a successful ERP consolidation. 1 Gartner, Inc. “Four Drivers of a Successful ERP Consolidation.” August 9, 2021, Dixie John, Denis Torii GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
Solving the Salesforce Resource Challenge
Rimini Street Application Management Services address the Salesforce resource challenge with expert Salesforce talent — eliminating backlogs and skills gaps.
Enterprise Application Management Services
Your current ERP system — the backbone of the organization — is running smoothly now. But what happens when it breaks? Do you have experienced staff to get it back up and running with minimal downtime? Or are you caught in a cycle of continually sourcing expensive, temporary talent to meet critical software support needs when your IT experts retire? If you’re looking for a better solution — including proactive problem-solving and preventative maintenance for the long term — consider adding Rimini Street enterprise application management services (AMS) to your ERP support. If you’re new to Rimini Street, contact us to explore how unified support services can reduce your annual software support fees, managed services costs, and reliance on staff augmentation. Download this infographic for success metrics from organizations that are running robust existing systems and closing the IT skills gap with Rimini Street unified support.
Government Digital Transformation and How to Fund It
What are Unified Support Services and How Do They Improve IT Outcomes?
Traditional IT support models aren’t always designed to support modernized IT environments. In a modernized IT environment, organizations are facing multiple technologies, vendors, SLAs, and support levels. Juggling it all can take away from working on strategic projects that drive growth and competitive differentiation. Successfully running a modern IT environment means adopting a model that brings operations, management, and support into a single unified support service. In this white paper, you’ll learn how unified support services can improve IT outcomes in a variety of ways. The white paper covers: Why IT should consider re-evaluating how IT support is managed and delivered The differences between traditional and unified support models The role of unified support in IT modernization efforts Three benefits of unified support for IT teams Download your complimentary copy of the white paper for a deeper understanding of the impact of unified support on your IT modernization journey.
Start optimizing with integrated support services for SAP.
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