Traditional low-cost AMS models can come with lower-skilled resources, scope creep, and too many hand-offs that make it difficult to keep incident levels manageable. Rimini Street makes it simple, with an SAP AMS catalog focused on incident resolution — so clients get consistent ticket ownership and accountability, with fewer escalations.
Lack of software knowledge or too much time spent managing incidents rather than closing them are outcomes from some low-cost AMS vendors. This makes it nearly impossible to deliver process improvements. Instead, Rimini Street is a single vendor for AMS and ERP software support – with always-on expert engineers reducing overhead and project backlogs.
Incident resolution does not have to be time-consuming or escalated through multiple service levels. Rimini Street engineers know how SAP software is designed to work, to improve service with faster resolution. With a combined Level 2-4 support tier model, Rimini Street experts resolve issues efficiently, including root causes, and help keep systems running longer.
Consolidate and simplify application management services for SAP and traditional software support. Rimini Street's integrated support model provides direct access to expert engineers to deliver a superior support experience for SAP products. Drive better business outcomes with improved service levels and faster resolutions.
Simplified operating model with integrated AMS and ERP maintenance, focused exclusively on support.
Expert engineers with an average of 15 years of experience delivering improved service levels.
Improved case resolution ownership and accountability leads to more predictable service delivery for the business.
Research, evaluate, and consider the differences before choosing an AMS partner for mission-critical applications.
Key Attribute |
Rimini Street AMS |
Traditional AMS Providers |
|---|---|---|
Overall focus |
Optimized support - it's all we do |
Land and expand, revenue generation |
Management approach |
Business driven and strategic |
Contract focused and technical |
Case resolution |
Single vendor and streamlined (L2-4) |
Multivendor and inefficient |
Systems approach |
Extend the lifespan |
Transform and/or replace |
Cost model |
Fixed fee and unlimited cases |
Maximizing revenue |
Engineer experience |
Higher skilled, best-of-the-best |
Lower skilled, more junior team |
Case management |
Root cause and client satisfaction |
Case volumes |
Advice and guidance |
Agnostic and client focused |
Often SAP and project focused |
SLA management |
Transparent, driving issue resolution |
SLAs can be hidden behind SAP support |
Consolidate and simplify your SAP application management operations and software vendor annual support.
Adoption of third-party support for enterprise software is now mainstream. Independent research firm Valoir analyzed its growing acceptance, finding that demand is widespread — from cost-cutters to innovators to a variety of companies in-between. Even ERP vendors reluctantly acknowledge its utility as they focus efforts on the cloud. Independent, third-party support has evolved into a strategic portfolio management tool for enterprise applications, gaining broader strategic acceptance from its origins as a cost containment tactic. Valoir found that its versatility facilitates: Innovation around the edges of a mature, highly functional ERP system Maximizing value from existing investments Taking a measured approach to cloud evolution Digital transformation Tactically, independent, third-party software support helps CIOs save resources and keep IT teams engaged with new initiatives rather than routine support. Strategically, it helps CIOs meet business objectives, demonstrate value, and move to a Business-Driven Roadmap from one dictated by an ERP vendor. In analyzing third-party enterprise software support providers, Valoir specifically recognized Rimini Street for its: Breadth of knowledge and depth of support, featuring a Primary Support Engineer model Pure focus on independent, third-party support versus other IT or consulting services Track record of strong client relationships Value, service, price
In a dynamic business environment, it’s critical to have expert, responsive IT resources available to help maximize productivity and drive growth, often within the constraints of a reduced or frozen budget. Application management services (AMS) seem like a good option to consider on a limited budget. Lower priced plans seem ripe for cost savings, yet traditional AMS models staffed with lower-skilled resources can deliver lower value at higher than expected costs. This results in an AMS “tax” where companies contracting with traditional AMS providers overpay for suboptimal value. Rimini Street has a solution: a single provider, integrated AMS + enterprise software support model that reduces costs and frees up IT teams for critical growth initiatives. Rimini Street support teams resolve incidents and root causes with no ERP vendor dependency, no lower-skilled resources, and no hidden costs. The results: seamless AMS and enterprise software support improved total cost of ownership (TCO) for ERP systems and applications better business outcomes Download the eBook “Optimizing Application Management Services (AMS) to Drive Business Growth” for more information on avoiding the AMS “tax” and funding innovation in a dynamic economy.
This website uses "cookies" to give you the best and most relevant browsing experience possible. By using this website, you agree to our use of cookies. To find out more about cookies and to change the cookies this website places on your computer, click this link.
This website has been built using modern web standards not fully supported by your browser. Please consider updating your browser.
Upgrade Today
