Unified Software Support + Services for Improved Operational Productivity

Reduce complexity; simplify IT service delivery

Traditional low-cost Managed Services models can come with lower-skilled resources, scope creep, and too many hand-offs that make it difficult to keep incident levels manageable. Rimini Street makes it simple, with SAP Managed Services offerings focused on incident resolution — so clients get consistent ticket ownership and accountability, with fewer escalations.

Unified Software Support + Services for Improved Operational Productivity

Easy access to expert SAP engineers

Lack of software knowledge or too much time spent managing incidents rather than closing them are outcomes from some low-cost Managed Services vendors. This makes it nearly impossible to deliver process improvements. Instead, Rimini Street is a single vendor for unified software support and services – with always-on expert engineers reducing overhead and project backlogs.

Achieve better outcomes with unified software support and services

Incident resolution does not have to be time-consuming or escalated through multiple service levels. Rimini Street engineers know how SAP software is designed to work, to improve service with faster resolution. With unified software support and services, Rimini Street experts resolve issues efficiently, including root causes, and help keep systems running longer.

SAP Product Lines

Rimini Street provides integrated application management services and software support for the following SAP products:

SAP Business Suite
SAP Basis

Why Rimini Street

Consolidate and simplify application management services for SAP and traditional software support. Rimini Street's integrated model provides direct access to expert engineers to deliver a superior support experience for SAP products. Drive better business outcomes with improved service levels and faster resolutions.

No worry approach

Simplified operating model with integrated AMS and ERP maintenance, focused exclusively on support.


Expert engineers with an average of 15 years of experience delivering improved service levels.

Unlimited model

Improved case resolution ownership and accountability leads to more predictable service delivery for the business.

Why Rimini Street

Compare the value

Research, evaluate, and consider the differences before choosing an AMS partner for mission-critical applications.

Traditional MSPs
MSP Key Attributes
Our 360° Managed Services Value
Land and expand, revenue generation
Overall Focus
Unlimited subscription model
Our advantage!
Contract-focused and tactical
Management Approach
Business driven and strategic
Multi-vendor and inefficient
Case Resolution
Single vendor and streamlined (L2-4)
Transform and/or replace
Systems approach
Extend the lifespan
Maximizing revenue
Cost Model
Fixed fee and unlimited cases
Case volumes and speed to closure
Case Management
Root cause and client satisfaction
Often SAP/Oracle and project-focused
Advice & Guidance
Agnostic and client-focused
SLAS can be hidden behind product support agreements
SLA Management
Transparent, driving the right behaviors

Start optimizing with Managed Services for SAP.

Contact us to learn more.

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