Proactive Support Services that Help Identify and Resolve Potential Application and Database Issues Before They Happen

Proactive monitoring and health check solutions can help keep business-critical ERP systems up and running smoothly by anticipating problems before misconfigurations or poor performance issues can ripple through applications and affect systems. Rimini Street proactive support services deliver secure monitoring, proactive guidance, real-time dashboards, and customized reports. Rimini Street experts help maintain a stable IT environment to keep business users productive.

In addition to performance and monitoring assessments included in software support services, Rimini Street offers additional proactive monitoring and system health check services to deliver proactive support for many products.

Proactive Services

Proactive services help ensure business continuity to deliver on user demands. By proactively and more accurately determining what's going on across ERP environments, Rimini Street puts organizations in a better position to meet critical SLAs and business needs. Experts help to quickly pinpoint issues, mitigate them, and provide best practices for maintaining ERP systems long term.

Advisory services

Advisory services

Technical and proactive support and guidance to help ensure internal teams are following best practices.
Monitoring and performance services

Monitoring and performance services

Alerts and diagnostic metrics for proactive analysis of potential issues by monitoring applications throughout the enterprise
Change Management

Change Management

Effective automation of SAP changes, including accelerated transport processes and integrated quality assurance

Rimini Watch™ Solutions

Database Health Check

Services identify when database best practices are not being followed and provide corrective guidance, helping mitigate situations before they negatively impact business operations.
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Rimini Watch™ for SAP

Subscription-based service for monitoring SAP systems, performing health checks, and mitigating technical issues before they become critical.
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Rimini Watch™ for PeopleSoft

Subscription-based service to help quickly detect PeopleSoft application, service, or process problems and take action to help eliminate downtime for users.
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Why Rimini Street

Better model

Rimini Street is focused on post-implementation success, actively monitoring and servicing systems, and helping prevent issues through proactive guidance, plus providing customized reports and dashboards.

Better people

Rimini Street has an experienced proactive support services team, dedicated to helping improve ERP system stability and performance through faster issue resolution.

Better outcomes

With proactive services, clients can minimize risk and potential downtime that directly impact business operations.

Rimini Street Software Application Performance Monitoring

“We are always looking for ways to make sure our SAP systems are stable. With Rimini Watch™ for SAP, we can monitor, trend capacity, and identify application and performance issues faster, and in some cases before they happen. This service helps us determine server, services, and application availability. For us, this means fast detection of issues within the complete technology stack, not just the application. Combined with Rimini Street’s SAP ERP expertise, these proactive diagnostics and web-based dashboards help improve our support experience.”

Rich Santoriello, Director, Data Center & Shared Services

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