Empowering Government Agencies to Better Respond to Citizen Needs
Public sector and government agencies have struggled with limited budgets and optimizing responses to citizen needs. Newer challenges like cybersecurity risks and rapidly changing taxpayer expectations signal that maintaining the status quo is not an option. Rimini Street independent, third-party support services and comprehensive support solutions help state and local governments maximize the value of current ERP systems, freeing up funds and personnel for digital transformation.
Improve citizen response by optimizing government software budgets
Government agencies scrutinize every taxpayer dollar spent, and recognize that optimizing costs is critically important. Significant savings on large IT expenditures such as enterprise software maintenance can translate into millions of dollars becoming available for new digital, compliance, and security initiatives to address evolving citizen needs. Rimini Street clients save 50% on annual software support fees and up to 90% on total support costs. To date they have saved over $8B.
Modernize governmental core systems for maximum public and economic impact
Citizens want to interact with government digitally, at a time and place that’s convenient for them. The rapid evolution of technology is requiring government agencies to investigate how they can modernize public service. Implementing hybrid IT by “innovating around the edges” of core enterprise software systems with new cloud and digital technologies is one popular strategy that pragmatically speeds innovation and maximizes the value of prior investments. Rimini Street government clients enjoy the best of both worlds: the peace of mind of cost-effective, stable core platforms plus the ability to use savings from Rimini Street independent, third-party support to help fund and deploy newer technologies such as mobile, big data, analytics, social, and cloud components in a hybrid landscape.
Fund a government agency journey to the cloud
Emerging technologies such as AI, blockchain, and the cloud are becoming increasingly integral to government business and public interaction. Government organizations that want to transform to cloud/SaaS models face two critical roadblocks: funding and financing. Rimini Street enterprise software solutions can help free up funds and resources to enable a cloud journey for greater preparedness and agility in delivering critical public services.
Get personalized application support for JD Edwards government software
Experience personalized third-party support for PeopleSoft
Oracle E-Business Suite
Experience ultra-responsive application support for Oracle EBS products
Maintain the current stable and mature SAP implementation
The one-stop shop for Oracle Database support needs
Application Management Services (AMS) for Oracle
Optimize support and IT operations to simplify support processes
Application Management Services (AMS) for SAP
Receive a variety of services for maintaining mission-critical SAP systems
Why Rimini Street
Rimini Street is a trusted partner to state and local governments, with deep expertise in meeting the unique needs of agencies. Engineer-led, unified software support services delivered through a single-provider model have helped state and local governments save significantly, enabling them to reallocate millions of dollars from their IT budgets to innovation and growth initiatives.
Rimini Street enterprise software solutions are comprehensive and integrated, eliminating the escalations and delays that can occur with vendor support. Value-added services like support for customized code and tax, legal, and regulatory updates are included at no additional cost.
Rimini Support services are led by Primary Support Engineers (PSEs), backed by an always-available network of global experts who average 20 years of professional IT experience. Unlike software vendor support, Rimini Street support is tailored and personalized, with a guaranteed response time of 10 minutes or less for critical issues.
Every budget dollar is critical to government agencies. Rimini Street helps public organizations save on ERP support, maximize the value of IT investments, and avoid expensive software upgrades. Newly available savings and IT resources can be invested in innovation and operational improvements to better meet citizen needs.
The partnership helps achieve significant savings while also giving us more time and flexibility to plan for the future without pressure to follow a vendor-led upgrade path.
Rimini Street has repeatedly demonstrated how much it understands the importance of quality customer service.”
Having support from Rimini ONE has greatly reduced the need for our team to provide after-hours support and enabled them to spend more time on strategic projects that add greater value for our customers. The partnership is definitely paying off dividends.”– Stefan Vargheese Engineering Manager
With SAP, it could take up to four hours to get a ticket response. With Rimini Street, if we have a P1 critical issue, they respond within 10 minutes. And Rimini Street covers our customizations that we used to have to pay for additional professional services to support.”– Hubert Tsang CIO
As SAP annual maintenance fees rise, the value that licensees gain from the original vendor support model is decreasing. To balance the equation, many SAP licensees are moving from vendor software support to third-party support for SAP. In this comprehensive ROI analysis of 200 Rimini Street clients, you’ll learn about real business outcomes from making the switch as reported by clients and supported by hard data. The data has been reviewed and verified by two independent analyst firms. This report, prepared by Valoir Research, validates the significant savings SAP licensees can experience in the following areas: SAP annual maintenance fees: Break/fix support and tax, legal and regulatory updates Upgrade burdens: The cost and labor of forced upgrades just to stay fully supported when vendor mainstream support windows end Customization support gaps: The cost of supporting customizations that break and are not covered under the standard vendor support model Self-support costs: The cost of additional resources and headcount required to deal with inefficiencies of vendor support, including regression testing, evaluation of hundreds of fixes, issue justification and self-service support Download your complimentary copy of the report for takeaways and insights to help you build a business case for SAP third-party support.
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