Public sector and government agencies have struggled with limited budgets and optimizing responses to citizen needs. Newer challenges like cybersecurity risks and rapidly changing taxpayer expectations signal that maintaining the status quo is not an option. Rimini Street Support Services help state and local governments maximize the value of current ERP systems, freeing up funds and personnel for digital transformation.
Government agencies scrutinize every taxpayer dollar spent, and recognize that optimizing costs is critically important. Significant savings on large IT expenditures such as enterprise software maintenance can translate into millions of dollars becoming available for new digital, compliance, and security initiatives to address evolving citizen needs. Rimini Street clients save 50% on annual software support fees and up to 90% on total support costs. To date they have saved nearly $5B.
Citizens want to interact with government digitally, at a time and place that’s convenient for them. The rapid evolution of technology is requiring government agencies to investigate how they can modernize public service. Implementing hybrid IT by "innovating around the edges" of core enterprise software systems with new cloud and digital technologies is one popular strategy that pragmatically speeds innovation and maximizes the value of prior investments. Rimini Street government clients enjoy the best of both worlds: the peace of mind of cost-effective, stable core platforms plus the ability to use savings from Rimini Street independent, third-party support to help fund and deploy newer technologies such as mobile, big data, analytics, social, and cloud components in a hybrid landscape.
Emerging technologies such as AI, blockchain, and the cloud are becoming increasingly integral to government business and public interaction. Government organizations that want to transform to cloud/SaaS models face two critical roadblocks: funding and financing. Rimini Street enterprise software solutions can help free up funds and resources to enable a cloud journey for greater preparedness and agility in delivering critical public services.
Get personalized application support for JD Edwards government software
Experience personalized third-party support for PeopleSoft
Experience ultra-responsive application support for Oracle EBS products
Maintain the current stable and mature SAP implementation
The one-stop shop for Oracle Database support needs
Optimize support and IT operations to simplify support processes
Receive a variety of services for maintaining mission-critical SAP systems
Rimini Street is a trusted partner to state and local governments, with deep expertise in meeting the unique needs of agencies. Engineer-led, unified software support services delivered through a single-provider model have helped state and local governments save significantly, enabling them to reallocate millions of dollars from their IT budgets to innovation and growth initiatives.
Rimini Street enterprise software solutions are comprehensive and integrated, eliminating the escalations and delays that can occur with vendor support. Value-added services like support for customized code and tax, legal, and regulatory updates are included at no additional cost.
Rimini Street Support Services are led by Primary Support Engineers (PSEs), backed by an always-available network of global experts who average 15 years of professional IT experience. Unlike software vendor support, Rimini Street support is tailored and personalized, with a guaranteed response time of 10 minutes or less for critical issues.
Every budget dollar is critical to government agencies. Rimini Street helps public organizations save on ERP support, maximize the value of IT investments, and avoid expensive software upgrades. Newly available savings and IT resources can be invested in innovation and operational improvements to better meet citizen needs.
“[W]ithout the right people, you have nothing. In the end, it’s all about the people you have on your team, and we have a great team.
One of the key components to realizing the vision was identifying a services provider that had a great track record of providing quality support and be willing to help take on the challenge of revitalizing MWRD’s environment. Rimini Street was that partner.”
“With Rimini Street, I know that I’m going to be talking to the same person the following day, that I won’t have to repeat everything and we won’t have to start from scratch.”Jim Martin SAP BASIS Administrator
“I tend to advocate for riding our existing PeopleSoft systems as long as possible, getting the most bang out of the taxpayer’s money as possible. We should be telling the Toyota ‘200,000 mile car’ story. It’s my hope that we can ride five to seven more years out of our PeopleSoft applications.”Chad Cottle Director of Enterprise IT Solutions & C-CISO
“We seriously evaluate every taxpayer dollar we spend; optimizing costs is of paramount importance. When I learned about Rimini Street, I was intrigued by the opportunity to get better support than we had with SAP and also streamline our costs. Looking back, I’d make the switch sooner if I could.”Bob Leek CIO
Users of enterprise applications and databases have seen the amount they spend on yearly maintenance costs rise and the value gained from the original vendor support model fall. For these reasons, a steadily growing number of SAP customers is moving from SAP software support to third-party support. This in-depth ROI analysis of 70 Rimini Street clients can help organizations understand the business case for switching. Nucleus Research, an independent analyst firm, has validated our findings that confirm the significant savings SAP licensees can experience in the following areas: Annual support costs: Break/fix support and tax, legal and regulatory updates Upgrade costs: The cost of forced upgrades just to stay supported when vendor support windows end Customization support costs: The cost of supporting customizations that break, which is not covered as part of the standard vendor support model Self-support costs: The cost of additional resources and headcount required to deal with the extra burden and inefficiency of vendor support, including regression testing and analysis of hundreds of fixes, issue justification and self-service support
The cost of maintenance for Oracle ERP and Oracle Cloud systems can quickly drain scarce IT resources.
Infographic: Oracle EBS licensees’ challenges, strategies, and future plans. Cost and support quality are the top concerns, say Rimini Street 2020 survey results.
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