Empowering Government Agencies to Better Respond to Citizen Needs

Public sector and government agencies have struggled with limited budgets and optimizing responses to citizen needs. Newer challenges like cybersecurity risks and rapidly changing taxpayer expectations signal that maintaining the status quo is not an option. Rimini Street independent, third-party support services and comprehensive support solutions help state and local governments maximize the value of current ERP systems, freeing up funds and personnel for digital transformation.

Improve citizen response by optimizing government software budgets

Government agencies scrutinize every taxpayer dollar spent, and recognize that optimizing costs is critically important. Significant savings on large IT expenditures such as enterprise software maintenance can translate into millions of dollars becoming available for new digital, compliance, and security initiatives to address evolving citizen needs. Rimini Street clients save 50% on annual software support fees and up to 90% on total support costs. To date they have saved over $8B.


Modernize governmental core systems for maximum public and economic impact

Citizens want to interact with government digitally, at a time and place that’s convenient for them. The rapid evolution of technology is requiring government agencies to investigate how they can modernize public service. Implementing hybrid IT by “innovating around the edges” of core enterprise software systems with new cloud and digital technologies is one popular strategy that pragmatically speeds innovation and maximizes the value of prior investments. Rimini Street government clients enjoy the best of both worlds: the peace of mind of cost-effective, stable core platforms plus the ability to use savings from Rimini Street independent, third-party support to help fund and deploy newer technologies such as mobile, big data, analytics, social, and cloud components in a hybrid landscape.


Fund a government agency journey to the cloud

Emerging technologies such as AI, blockchain, and the cloud are becoming increasingly integral to government business and public interaction. Government organizations that want to transform to cloud/SaaS models face two critical roadblocks: funding and financing. Rimini Street enterprise software solutions can help free up funds and resources to enable a cloud journey for greater preparedness and agility in delivering critical public services.


Why Rimini Street

Rimini Street is a trusted partner to state and local governments, with deep expertise in meeting the unique needs of agencies. Engineer-led, unified software support services delivered through a single-provider model have helped state and local governments save significantly, enabling them to reallocate millions of dollars from their IT budgets to innovation and growth initiatives.

Better model

Rimini Street enterprise software solutions are comprehensive and integrated, eliminating the escalations and delays that can occur with vendor support. Value-added services like support for customized code and tax, legal, and regulatory updates are included at no additional cost.

Better people

Rimini Support services are led by Primary Support Engineers (PSEs), backed by an always-available network of global experts who average 20 years of professional IT experience. Unlike software vendor support, Rimini Street support is tailored and personalized, with a guaranteed response time of 10 minutes or less for critical issues.

Better outcomes

Every budget dollar is critical to government agencies. Rimini Street helps public organizations save on ERP support, maximize the value of IT investments, and avoid expensive software upgrades. Newly available savings and IT resources can be invested in innovation and operational improvements to better meet citizen needs.


Featured Clients

Featured Clients
Featured Clients

The partnership helps achieve significant savings while also giving us more time and flexibility to plan for the future without pressure to follow a vendor-led upgrade path.

Rimini Street has repeatedly demonstrated how much it understands the importance of quality customer service.”

– Sarah Stevenson Business Services Centre Group Manager
Featured Clients
Featured Clients

Rimini Street delivers what they promise so that we can deliver quality and trust to our clients and end-users.”

– Daniel Lui CIO
Featured Clients
Featured Clients

With Rimini Street, the scope of support covers our customizations and add-ons. We have experienced faster time to solution and no hesitation resolving issues with our customized environment.”

– Jae-Hoon Jung Information Strategy Team Leader

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