Rimini Street is trusted by many leading organizations to provide independent, third-party support services for their mission-critical enterprise software. Below are example objectives Rimini Street can help clients achieve to support their strategic business needs.
Reduce TCO and maximize ERP value
Run an existing release for 15 years or more
Save up to 90% on total software support costs
Adopt a strategic ERP cloud strategy to differentiate and grow
Help keep systems running with reduced downtime
Free up people, time, and money for digital and innovation projects
Leverage a holistic, layered application and database security model
Keep current with software compliance services around the world
Gain maximum value from strategic application roadmaps
Manage licensing programs and proactively help to mitigate risk
A unified support model for a hybrid IT, multi-vendor environment
Integrated AMS for better business outcomes and value
Get support for your mission-critical customizations at no extra charge.
“Because we’ve had, and continue to have, such a positive support experience through Rimini Street for our PeopleSoft HCM software, the decision to add Oracle EBS support was much easier.”David Jamieson Financial Applications Manager
“One of our goals was to become more flexible in our PeopleSoft applications upgrade strategy to be able to decide when and how we upgrade these tools. By archiving the PeopleSoft updates we were already entitled to, we were able to complete an upgrade while on independent support — and do it on our own timeline. If we want to upgrade in the future, that’s a choice we can make without outside pressure.”Steve Jacobs IT Director
“Rimini Street is helping us implement our core hybrid IT philosophy.”Randy Martin Director of Corporate Systems
“When we signed up with Rimini Street, the first and biggest change was that it felt like a partnership. Second, the amount of information and analysis work that is done by the Rimini Street team helps us make better decisions. We get specific answers and directions as to what we can do to solve issues.”Edgar Hershberger VP of Applications
“We seriously evaluate every taxpayer dollar we spend; optimizing costs is of paramount importance. When I learned about Rimini Street, I was intrigued by the opportunity to get better support than we had with SAP and also streamline our costs. Looking back, I’d make the switch sooner if I could.”Bob Leek CIO
“After preparing a solid roadmap and clear steps, our transition to Rimini Street was smooth. We now have a primary support engineer, various levels of access by phone or email, and weekly conference calls with the support engineers who are working on any active tickets. Our support quality has vastly improved.”Jim Williamson Vice President of Information Technology
“I would not hesitate to reach out to the Rimini Street Global Security Services team again. They were quickly able to identify the problem and lead us to an effective solution that mitigates Java deserialization with WebLogic.”Jeff Bell Chief Information Security Officer
“The Rimini Street team helped show us a path to freeing up capital so we could enhance our existing platform’s functionality and performance instead of executing costly and large-scale upgrades. When I delivered the recommendation to our senior leadership team, and, more importantly, to the owners of the company, they were very appreciative of the savings we were able to produce from this move.”Rick Jankura Chief Financial Officer
“We moved to Rimini Street because the risks were low and we knew the financial savings would be a huge benefit. After we experienced far better support than what we had before, our decision was validated, and we’ve since significantly expanded our global footprint through Rimini Street support .”Simon Lytton Global Applications Director
What are the major challenges most PeopleSoft customers face – and what are their future PeopleSoft ERP plans? In March 2020, Rimini Street polled PeopleSoft customers in various roles (CIO, VP of IT, Director/Manager of IT, Oracle Application Leads, Oracle Application Managers, and Oracle Administrators) around the world and across diverse industries to find out. The survey revealed that most respondents believe their current release meets business needs but that they still experience frustration with support and costs. Other insights from the report: Where Peoplesoft customers that are no longer fully supported are finding support Some factors that are – and aren’t – motivating PeopleSoft customers toward the 9.2 upgrade and release cycle How much time and manpower do PeopleSoft customers devote to testing, validating, and applying 9.2 upgrades Which platforms that PeopleSoft customers are using to move to the cloud Download the full report for survey results, insights, and recommendations to guide PeopleSoft roadmaps.
SAP customers contemplating the transition to S/4HANA have a lot to consider. A move to S/4HANA is more than an upgrade; it’s a new implementation effort, a new platform, and a new database. With costs estimated to be 5 to 7 times current license costs and potential barriers to aligning scarce expertise to make the move with minimal disruption, many customers are searching for options. The Valoir Research report, “Assessing an SAP-Rimini Street Strategy,” helps SAP customers understand the role of independent, third-party support from Rimini Street. In the report, you’ll learn: The current state of SAP software support and licensing burdens The value of stopping the clock on SAP’s planned deadlines to make the S/4HANA move when your business needs dictate – not SAP’s roadmap Ways customers are using liberated resources and budget to help fund digital transformation and accelerate innovation initiatives How Rimini Street independent, third-party support has helped customers reset their SAP relationships to better position themselves for an eventual move to S/4HANA
Rimini Street third-party support for enterprise software delivers leading, guaranteed 10-minute response SLA for critical, P1 cases around the world.
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