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Compare Rimini Support™ vs. Oracle support
Support Features |
Rimini Support™ |
Oracle Support |
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Support Services |
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Product break/fix support |
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Operational and configuration support |
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Installation and upgrade support |
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Global tax, legal, and regulatory updates |
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Named, regional primary support engineer with an average of 15 years of experience |
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Vendor-agnostic account management services |
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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4-hour target resolution* time SLA for critical cases, including cases involving custom code |
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Full support with no required upgrades |
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Full support for customizations for all case priority levels, regardless of development tools used |
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Personalized performance tuning support |
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Compatibility and integration support for diversified vendor products and tech stack components in client-tested environments |
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Full support of current release for at least 15 years from contract date |
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Advisory Services |
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Technical, Functional & Application Roadmap Advisory Services |
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Vendor-agnostic cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability advisory services |
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Impact on Operations |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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Additional resources
Oracle E-Business Suite (EBS) is the steady pulse of enterprise operations. For CIOs, it anchors financial precision, supply chain flow and HR reliability. The 2025 CIO Oracle EBS Market Puls confirms its strength: 83% of respondents affirm EBS as important to their business, with nearly all reporting consistent value. In short, it delivers quietly and […]
Top ranked Australian university selects Rimini Support™, Rimini Protect™ and Rimini Connect™ for its Oracle systems to focus IT resources towards strategic initiatives that deliver exceptional student experiences LAS VEGAS – July 23, 2025 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise software support, products and services, the leading third-party support […]
With 8% reduction in total IT operating costs achieved by choosing Rimini Street, Japanese manufacturer commits to a long-term partnership as part of its strategic plans to self-fund productivity-enhancing initiatives for growth LAS VEGAS – June 17, 2025 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise software support, management and innovation […]
Oracle renewal time is right around the corner. And if you’re looking at your Oracle EBS support renewal fees and wondering, “Am I getting my money’s worth?” you’re not alone. In our global survey of Oracle E-Business Suite (EBS) customers across industries and geographies, we learn IT leaders are challenging the rising costs, mounting risks […]
Oracle has announced new updates to its E-Business Suite (EBS) which includes changes to support timelines. On the surface, the updates may seem like positive enhancements, but the real question is: are they simply minor, routine upgrades disguised as continuous innovation? For organizations relying on Oracle EBS, understanding these updates is critical. Changes to support […]
