What’s the right choice for your business? With a suite of advanced features and more options for fast, results-driven service, Rimini Support™ is the smart way to expand your organization’s SAP capabilities, while driving efficiency and cost savings.
Why is Rimini Street a good alternative to SAP support? We help you escape the limitations of a static interface and vendor-dictated roadmap to ensure your questions and concerns are addressed quickly and satisfactorily, including exclusive access to a dedicated and highly experienced support engineer.
Support Features
Rimini Support™
SAP Support
Support Services
Repository and documentation fixes
Operational and configuration support
Installation and upgrade support
Named, regional primary support engineer with an average of 20 years of experience
Account management services
10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications
Full support with no required upgrades
Performance support
Interoperability and integration support
Full support of current release for at least 15 years from contract date
Strategic Services
Technical, functional, and application roadmap advisory services
Cloud advisory services
License advisory services
Security advisory services
Interoperability and integration advisory services
Monitor and check advisory services
Impact on Resources
Significant reduction in operating costs (budget, people, time)
Independence from vendor-dictated roadmap
What's the takeaway?
To make the benefits of Rimini Support™ as clear as possible, we’ve created a quick comparison chart detailing just what you get with Rimini Street vs SAP support. What features are most important to your business? From support essentials like configuration, installation and upgrades through strategic necessities like cloud, licensing, security, integration, advisory checks and more, the chart below offers everything you need to compare Rimini Street to Oracle Support, in one quick glance.
What’s next?
After you’ve browsed the chart below, check out our SAP support page for next steps, consult our support calculator for more details, or contact us here to connect directly.
