Compare support from Rimini Street vs. SAP support

Why is Rimini Support™ for SAP a smart option, and what are the differences in support? Our detailed comparison of the benefits of choosing Rimini Support for SAP vs. SAP support can help answer your questions.

Rimini Street delivers comprehensive support that’s more responsive and facilitates navigation of your own IT roadmap rather than SAP’s. Rimini Support for SAP can save you up to 90% on your total SAP support costs, so you can invest more of your IT budget into innovation. And we can support your current release for 15+ more years from the time you switch to us, with no need for unwanted upgrades or updates.

Rimini Support is led by senior-level software engineers. And while we guarantee a 10-minute response time SLA for critical P1 issues, our average actual response time for P1 and P2 issues is under two minutes. We also include support for custom code and strategic advisory services at no extra cost.

The detailed chart below will help you compare Rimini Street to SAP support.

Support Features
Rimini Support™
SAP Support
Support Services
Repository and documentation fixes
Operational and configuration support
Installation and upgrade support
Named, regional primary support engineer with an average of 20 years of experience
Account management services
10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications
Full support with no required upgrades
Performance support
Interoperability and integration support
Full support of current release for at least 15 years from contract date
Strategic Services
Technical, functional, and application roadmap advisory services
Cloud advisory services
License advisory services
Security advisory services
Interoperability and integration advisory services
Monitor and health check advisory services
Impact on Resources
Significant reduction in operating costs (budget, people, time)
Independence from vendor-dictated roadmap

Calculate your support savings potential

Check out our savings calculator to estimate your maintenance savings potential.

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How can Rimini Street services and support for SAP help you meet your goals?