Other Companies Do Software. We Do Support.™
At Rimini Street, Inc (NASDAQ: RMNI) , a Russell 2000® company, we believe the best enterprise software support comes from a provider who is solely focused on support. From a partner who is focused on client success, puts expert engineers in direct contact with clients, and delivers truly comprehensive support, including support for customizations.
In 2005, we reinvented enterprise software support to deliver a better support experience and save clients money. We haven't stopped since. We continue to innovate and today we offer a global, unified support services solution, leveraging a purpose-built, follow-the-sun service model to help clients extract the greatest value from their enterprise software, invest in innovation, create competitive advantage and enable growth. We have even developed and deployed innovative Artificial Intelligence (AI) technology to dramatically reduce client case resolution times, and continue to expand our offering to meet client needs globally.
Superior Service Experience
One Partner, Built for Scale
Why Rimini Street
Best-in-class support services from a company engineered for support
in client savings
Delivering better service for 15 years
response time for critical issues
average experience of assigned engineers
guaranteed support of your current software release
average client satisfaction rating
Create a better world through equal opportunity for all.
MissionTo provide extraordinary technology solutions powered by extraordinary people that achieve each client's strategic, operational, and financial goals.
The Four C’s of Rimini Street
At Rimini Street, our mission is brought to life through the Four C’s, which guide our decision making and shape our relationships with stakeholders.
We dream big and innovate boldly. We prioritize clients over company through extraordinary service.Service Awards
We work with extraordinary people who create a culture of mutual respect and collaboration.Careers
We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.Our Clients
We believe in leaving the world a better place than we found it. The Rimini Street Foundation helps us give back.The Rimini Street Foundation
Rimini Street’s leadership team brings together professionals with roots in ERP and support services that are passionate about Rimini Street’s mission and dedication to client success.
Rimini Street is the market leader in third-party enterprise software support services because of its people around the world. We are committed to client success and are always looking for top talent to help our growing global client base achieve their business outcomes. Every day we get to make a real difference for real companies, real clients, real people.
Rimini Street adapts to what we want to do. It is truly an extension of my internal SAP support team. ”– Erik Looi CIO
There is a massive amount of technology involved, but the most important thing is how it impacts peoples’ lives.
It was refreshing to engage with a company that is really motivated and enthusiastic to go above and beyond to provide the needed support and help solve our problems.”
Without the right people, you have nothing. In the end, it’s all about the people you have on your team, and we have a great team.
One of the key components to realizing the vision was identifying a services provider that had a great track record of providing quality support and be willing to help take on the challenge of revitalizing MWRD’s environment. Rimini Street was that partner.”
Sharpen Your IT Talent Strategy for ERP Innovation
CIOs today must continually deliver at a high level despite limited resources. The tech talent shortage adds to the complexity, particularly with legacy ERP systems that require significant maintenance resources. Third-party software support can help. Join us for an engaging and interactive 30-minute webinar on Sep 1st. Rebecca Wettemann, principal analyst at research firm, Valoir, and Scott Hays, senior director product marketing at Rimini Street, will lead an insightful discussion on third-party support and how it’s enabling CIOs to innovate around the edges of existing ERP systems and engage and retain key talent. Topics include: 4 key areas where CIOs are driving transformation around their current ERP budgeting for edge innovation projects best practices for engaging IT teams on edge ERP initiatives You won’t want to miss this valuable half-hour discussion! Register today.
Introducing Rimini Protect™: Comprehensive, Zero-Day IT Security
Security is a top issue facing IT professionals today, and if you’re relying solely on software vendor patches to keep your data safe, you’re taking an unnecessary risk. In this on-demand webinar, Rimini Street CEO Seth Ravin and IT security experts discuss the escalating cybersecurity threat environment and how you can take control of your own defense with Rimini Protect zero-day security solutions and services. Learn about the high cost of security breaches, how often they are occurring, how bad actors can target your employees, and how your current security efforts may still leave you vulnerable. You won’t want to miss this valuable discussion. Watch now.