Other Companies Do Software. We Do Support.™
At Rimini Street, Inc (NASDAQ: RMNI) , a Russell 2000® company, we believe the best enterprise software support comes from a provider who is solely focused on support. From a partner who is focused on client success, puts expert engineers in direct contact with clients, and delivers truly comprehensive support, including support for customizations.
In 2005, we reinvented enterprise software support to deliver a better support experience and save clients money. We haven't stopped since. We continue to innovate and today we offer a global, unified support services solution, leveraging a purpose-built, follow-the-sun service model to help clients extract the greatest value from their enterprise software, invest in innovation, create competitive advantage and enable growth. We have even developed and deployed innovative Artificial Intelligence (AI) technology to dramatically reduce client case resolution times, and continue to expand our offering to meet client needs globally.
Superior Service Experience
One Partner, Built for Scale
Proven Results
Why Rimini Street
Best-in-class support services from a company engineered for support
founded
employees globally
offices worldwide
clients served
in client savings
Delivering better service for 17 years
response time for critical issues
average experience of assigned engineers
guaranteed support of your current software release
average client satisfaction rating
People
Purpose
Create a better world through equal opportunity for all.
Mission
To provide extraordinary technology solutions powered by extraordinary people that achieve each client's strategic, operational, and financial goals.
The Four C’s of Rimini Street
At Rimini Street, our mission is brought to life through the Four C’s, which guide our decision making and shape our relationships with stakeholders.
Company
Company
We dream big and innovate boldly. We prioritize clients over company through extraordinary service.
Service AwardsColleagues
Colleagues
We work with extraordinary people who create a culture of mutual respect and collaboration.
CareersClients
Clients
We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
Our ClientsCommunity
Community
We believe in leaving the world a better place than we found it. The Rimini Street Foundation helps us give back.
The Rimini Street FoundationLeadership
Rimini Street’s leadership team brings together professionals with roots in ERP and support services that are passionate about Rimini Street’s mission and dedication to client success.
Careers
Rimini Street is the market leader in third-party enterprise software support services because of its people around the world. We are committed to client success and are always looking for top talent to help our growing global client base achieve their business outcomes. Every day we get to make a real difference for real companies, real clients, real people.
Featured Clients
We log in a ticket, and Rimini Street provides root cause analysis and permanently fixes those issues. We are seeing vast improvements leading to stabilization and ability to meet our KPIs.”
– Criselda de Jesus Department Head, HCM and CRM Solutions
The best part is that our customers have not seen any difference. We are still working together but with upgraded and compliant systems. We can be ISO certified. This is the key to working with partners such as the UK Post Office.”
– Hugues Piet Lataudrie Row Director BO Solutions and Digital BP
Rimini Street took the time to understand our business needs and proposed a tailored solution to reduce our cost and improve our Oracle and SAP system operations. With Rimini Support™, we expect to reduce Oracle and SAP maintenance costs and leverage this budget to our IT infrastructure management. ”
– JinCheol Yoon Head of Digital Support Office
What's New
Gartner: Turn the Recession into an Opportunity: Reallocate Budget to Transform the IT Operating Model
Cutting costs alone may not help you achieve growth during the recession. But you can outpace your competition and beat the odds – even during uncertain times. And your IT operating model (ITOM) could be your key to uncovering funds to keep the lights on and fuel digital acceleration. “85% of CEOs are increasing digital technology investments, and 69% of CFOs intend to fund increased spending in digital technology through reallocation of existing capital” we feel this Gartner report can help you do both. The report offers recommendations on how to drive cost optimizations through ITOM transformation. With the newly freed funds, CIOs can reallocate resources toward strategic priorities. Download the report to learn: Three Gartner recommendations for CIOs facing economic pressures The relationship between operating models and maturity levels Critical steps and insights into the ITOM transformation process How ITOM transformation helps you drive strategic cost optimization Read the full report to find out how you can go on the offense against budget pressure with ITOM transformation. Gartner, Turn the Recession Into an Opportunity: Reallocate Budget to Transform the IT Operating Model, By Brandon Germer, Galliopi Demetriou, 7 December 2022,
