Other Companies Do Software. We Do Support.™
At Rimini Street, Inc (NASDAQ: RMNI) , a Russell 2000® company, we believe the best enterprise software support comes from a provider who is solely focused on support. From a partner who is focused on client success, puts expert engineers in direct contact with clients, and delivers truly comprehensive support, including support for customizations.
In 2005, we reinvented enterprise software support to deliver a better support experience and save clients money. We haven't stopped since. We continue to innovate and today we offer a global, unified support services solution, leveraging a purpose-built, follow-the-sun service model to help clients extract the greatest value from their enterprise software, invest in innovation, create competitive advantage and enable growth. We have even developed and deployed innovative Artificial Intelligence (AI) technology to dramatically reduce client case resolution times, and continue to expand our offering to meet client needs globally.
Superior Service Experience
One Partner, Built for Scale
Why Rimini Street
Best-in-class support services from a company engineered for support
in client savings
Delivering better service for 15 years
response time for critical issues
average experience of assigned engineers
guaranteed support of your current software release
average client satisfaction rating
Create a better world through equal opportunity for all.
MissionTo provide extraordinary technology solutions powered by extraordinary people that achieve each client's strategic, operational, and financial goals.
The Four C’s of Rimini Street
At Rimini Street, our mission is brought to life through the Four C’s, which guide our decision making and shape our relationships with stakeholders.
We dream big and innovate boldly. We prioritize clients over company through extraordinary service.Service Awards
We work with extraordinary people who create a culture of mutual respect and collaboration.Careers
We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.Our Clients
We believe in leaving the world a better place than we found it. The Rimini Street Foundation helps us give back.The Rimini Street Foundation
Rimini Street’s leadership team brings together professionals with roots in ERP and support services that are passionate about Rimini Street’s mission and dedication to client success.
Rimini Street is the market leader in third-party enterprise software support services because of its people around the world. We are committed to client success and are always looking for top talent to help our growing global client base achieve their business outcomes. Every day we get to make a real difference for real companies, real clients, real people.
The actual work to do the tax updates is easier than Oracle's PeopleSoft Update Manager (PUM) process. Our analysts now save 40-60 hours on each quarterly update.”– Jon Cohen Manager, IT Enterprise Solutions
In the long run, this has allowed us to prioritise our technology investments to drive an easier and more engaging customer experience.”– Michael Howard Chief Operating Officer
The central applications run as expected, which provides peace of mind and allows the IT organization to focus on higher-value strategic objectives.”– Walter Eckardt Head of IT