Other Companies Do Software. We Do Support.™
At Rimini Street, Inc (NASDAQ: RMNI) , a Russell 2000® company, we believe the best enterprise software support comes from a provider who is solely focused on support. From a partner who is focused on client success, puts expert engineers in direct contact with clients, and delivers truly comprehensive support, including support for customizations.
In 2005, we reinvented enterprise software support to deliver a better support experience and save clients money. We haven't stopped since. We continue to innovate and today we offer a global, unified support services solution, leveraging a purpose-built, follow-the-sun service model to help clients extract the greatest value from their enterprise software, invest in innovation, create competitive advantage and enable growth. We have even developed and deployed innovative Artificial Intelligence (AI) technology to dramatically reduce client case resolution times, and continue to expand our offering to meet client needs globally.
Superior Service Experience
One Partner, Built for Scale
Why Rimini Street
Best-in-class support services from a company engineered for support
in client savings
Delivering better service for 15 years
response time for critical issues
average experience of assigned engineers
guaranteed support of your current software release
average client satisfaction rating
Create a better world through equal opportunity for all.
MissionTo provide extraordinary technology solutions powered by extraordinary people that achieve each client's strategic, operational, and financial goals.
The Four C’s of Rimini Street
At Rimini Street, our mission is brought to life through the Four C’s, which guide our decision making and shape our relationships with stakeholders.
We dream big and innovate boldly. We prioritize clients over company through extraordinary service.Service Awards
We work with extraordinary people who create a culture of mutual respect and collaboration.Careers
We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.Our Clients
We believe in leaving the world a better place than we found it. The Rimini Street Foundation helps us give back.The Rimini Street Foundation
Rimini Street’s leadership team brings together professionals with roots in ERP and support services that are passionate about Rimini Street’s mission and dedication to client success.
Rimini Street is the market leader in third-party enterprise software support services because of its people around the world. We are committed to client success and are always looking for top talent to help our growing global client base achieve their business outcomes. Every day we get to make a real difference for real companies, real clients, real people.
In the long run, this has allowed us to prioritise our technology investments to drive an easier and more engaging customer experience.”– Michael Howard Chief Operating Officer
The central applications run as expected, which provides peace of mind and allows the IT organization to focus on higher-value strategic objectives.”– Walter Eckardt Head of IT
Rimini Street adapts to what we want to do. It is truly an extension of my internal SAP support team. ”– Erik Looi CIO
Insights from Gartner Symposium 2022
The trifecta of ever-constricting budgets, the influence of inflation, and an incredibly difficult labour market are now top of mind – just as we all thought we’d breathe a sigh of relief with the pandemic largely behind us. At Gartner Symposium 2022, we hosted a fireside chat with technology leaders from the University of Technology Sydney (UTS), Racing and Wagering Western Australia (RWWA)s, Metcash and Central Coast Council. Watch the video to get better insights on their experiences and how they were able to overcome these challenges!
3 Smart Paths to Innovation for Your Oracle Roadmap
How do you know you’re charting the best path for the future of your Oracle applications? An ideal IT roadmap aligns technology investments with long-term business goals, priorities, resources, and timing. It also ensures that your Oracle technology and customizations meet your needs, not your software vendor’s needs. At Rimini Street, we see three common paths to innovation on the Oracle roadmap: stay on your current software release and innovate at the edges supplement Oracle support for the latest software release move to best-fit technologies Read our eBook to learn how Rimini Street supports all these paths and why we recommend a composable ERP strategy, featuring best-fit technologies, that supports rapidly evolving business and market needs and helps create leverage in vendor negotiations.