Other Companies Do Software. We Do Support.™
At Rimini Street, Inc (NASDAQ: RMNI) , a Russell 2000® company, we believe the best enterprise software support comes from a provider who is solely focused on support. From a partner who is focused on client success, puts expert engineers in direct contact with clients, and delivers truly comprehensive support, including support for customizations.
In 2005, we reinvented enterprise software support to deliver a better support experience and save clients money. We haven't stopped since. We continue to innovate and today we offer a global, unified support services solution, leveraging a purpose-built, follow-the-sun service model to help clients extract the greatest value from their enterprise software, invest in innovation, create competitive advantage and enable growth. We have even developed and deployed innovative Artificial Intelligence (AI) technology to dramatically reduce client case resolution times, and continue to expand our offering to meet client needs globally.
Superior Service Experience
One Partner, Built for Scale
Why Rimini Street
Best-in-class support services from a company engineered for support
in client savings
Delivering better service for 15 years
response time for critical issues
average experience of assigned engineers
guaranteed support of your current software release
average client satisfaction rating
Create a better world through equal opportunity for all.
MissionTo provide extraordinary technology solutions powered by extraordinary people that achieve each client's strategic, operational, and financial goals.
The Four C’s of Rimini Street
At Rimini Street, our mission is brought to life through the Four C’s, which guide our decision making and shape our relationships with stakeholders.
We dream big and innovate boldly. We prioritize clients over company through extraordinary service.Service Awards
We work with extraordinary people who create a culture of mutual respect and collaboration.Careers
We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.Our Clients
We believe in leaving the world a better place than we found it. The Rimini Street Foundation helps us give back.The Rimini Street Foundation
Rimini Street’s leadership team brings together professionals with roots in ERP and support services that are passionate about Rimini Street’s mission and dedication to client success.
Rimini Street is the market leader in third-party enterprise software support services because of its people around the world. We are committed to client success and are always looking for top talent to help our growing global client base achieve their business outcomes. Every day we get to make a real difference for real companies, real clients, real people.
Rimini Street adapts to what we want to do. It is truly an extension of my internal SAP support team. ”– Erik Looi CIO
There is a massive amount of technology involved, but the most important thing is how it impacts peoples’ lives.
It was refreshing to engage with a company that is really motivated and enthusiastic to go above and beyond to provide the needed support and help solve our problems.”
Without the right people, you have nothing. In the end, it’s all about the people you have on your team, and we have a great team.
One of the key components to realizing the vision was identifying a services provider that had a great track record of providing quality support and be willing to help take on the challenge of revitalizing MWRD’s environment. Rimini Street was that partner.”
Business Application Modernization: Replace or Renovate?
With the current state of change in global events and the economy, organizations that take a business-driven approach to ERP maintenance and evolution can be better positioned to meet objectives than those who do not. And having a roadmap that enables new technologies and new business models can lead to growth and competitive advantage in the face of fluctuating market conditions. But what’s the best path to modernization? Should you replace existing systems or renovate them? In this on-demand webinar, Rimini Street’s Scott Hays sits down with Duncan Jones, vice president and principal analyst at Forrester, to discuss topics including: innovating around the edges of your ERP modernizing with a variety of platforms rather than an omni suite replacement customizations and security considering both the IT perspective and the business perspective You won’t want to miss this insightful conversation. Watch now.
State Library Victoria Improves ERP Security and Support for Oracle On-Premises
Bradley Vice, CFO of State Library Victoria in Melbourne, had software challenges. And the pandemic made them worse. The library was running an older version of Oracle EBS on-premises and needed improved support, functional enhancements, and stronger ERP security to serve the growing number of online visitors that emerged with the pandemic. Software vendor support was low value, and regularly applying vendor security patches was putting a great deal of stress on internal teams. Watch this short, on-demand webinar interview to hear how Vice solved his problems through improved L4 support and proactive ERP security products from Rimini Street, freeing up his team to focus on innovation.