Expert Support to Drive Operational Efficiency for Financial Services Organizations

Companies in the financial services industry are expanding their digital footprint, spending on cloud technology, data center evolution, and the digitalization of client experiences. Rimini Street independent, third-party support services and comprehensive support solutions replace software vendor support, creating considerable savings to invest in innovation.

Dramatically cut ERP application support costs

Most organizations in the financial services industry carry a sizable burden of IT operating costs, often stemming from maintaining layer upon layer of ERP systems, financial industry software, and customized code. They may also have a range of one-time regulatory fixes, fraud prevention, and cybersecurity applications. Increasing costs to maintain a complex IT landscape means less budget available for capital investment in new technology, driving a vicious cycle of increased operating costs and back office inefficiencies. Rimini Street clients save 50% on annual support fees and up to 90% on total application support costs, freeing up funds to enhance competitive advantage and fuel growth.

Financial Services

Invest software support savings in digital transformation

Today’s financial services digital agenda extends from customer experience and operational efficiency to big data and analytics. Advances in robotics and AI/ML offer opportunities to gain enhanced customer and market intelligence, to better respond to rapidly changing industry demands. Rimini Street third-party support for financial industry software enables clients to reallocate significant savings to digital transformation.

Financial Services

Regain control of the IT roadmap and budget

Rimini Street enterprise software solutions for applications and databases help financial services clients craft a Business-Driven IT roadmap rather than follow a software vendor-dictated roadmap. In doing so, they achieve substantial support savings, regain IT budget control, and have the flexibility to upgrade or migrate to a new platform when there is a clear ROI to do so. Helping clients contain costs and maximize the lifetime value of ERP systems are hallmarks of Rimini Street support.

Financial Services

Why Rimini Street

Rimini Street unified support solutions deliver tailored, comprehensive services that leverage a global support model to help drive business results. The Rimini Street mission to help clients extract the greatest possible value from their enterprise software has helped save over $8B to date.

Better model

Financial services industry organizations cannot afford disruption to mission critical systems. Rimini Street delivers ultra-responsive application and database support including value-added services at no additional cost, such as advisory services and fast Legislature-to-Live™ global tax, legal, and regulatory updates to reduce compliance risk.

Better people

Rimini Street unified services feature multiple levels of support, but a single source of accountability. A Primary Support Engineer (PSE) leads the way, backed by a global network of experts skilled in resolving the most complex software issues, including root cause analysis. Response time for critical issues is guaranteed in 10 minutes or less.

Better outcomes

Clients of Rimini Street Support Services no longer overspend on vendor support or squander precious IT time on unnecessary updates and upgrades. Instead, IT teams are free to work on more interesting, more impactful growth initiatives that support a Business-Driven Roadmap, while newly available funds can be directed to better meet market needs.

Financial Services

Featured Clients

Featured Clients
Featured Clients

We need nothing less than extraordinary support, and with the extraordinary support we get from Rimini Street, we can continue providing extraordinary support for our customers.”

– Raj Velpuru Vice President, Application
Featured Clients
Featured Clients

Rimini Street has always been very understanding and takes the time to check the facts, solve problems, and help us reach our goals. Therefore, we are grateful to have Rimini Street's support.”

– Shinya Hidaka Group Manager of the Information Systems Group, Business Administration Division
Featured Clients
Featured Clients

Having support from Rimini ONE has greatly reduced the need for our team to provide after-hours support and enabled them to spend more time on strategic projects that add greater value for our customers. The partnership is definitely paying off dividends.”

– Stefan Vargheese Engineering Manager

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