Optimize Investment in Oracle with Rimini Support
Break the cycle and eliminate over-spending on support for Oracle products
Many Oracle support customers today are seeking new ways to sustain and grow the business in a challenging economy, often operating within fixed (or sometimes reduced) budgets and resources.
Rimini Street independent, third-party support for Oracle products is a proven and innovative strategy used by hundreds of companies ─ an established alternative to expensive annual Oracle support fees (typically around 22% of net license fees). See how organizations have dramatically cut their annual Oracle support fees and received premium value in return with Rimini Street independent support for Oracle products.

Why Rimini Street
Rimini Street independent, third-party support for Oracle products reduces the total cost of maintenance and support for Oracle software by up to 90% while freeing up IT capacity to focus on strategic priorities without Oracle support services dictating client IT roadmap decisions.
Better model
Support existing Oracle applications and databases (including customizations) for at least 15 years without forced continuous updates with optional managed services to offload day-to-day support for Oracle software.
Better people
Expert engineers with significant Oracle software experience are on the front lines. Primary Support Engineers (PSEs) average 20 years of experience ensuring quality service and responsiveness.
Better outcomes
Save up to 90% per year on total maintenance and support for Oracle software; focus budget and resources on business-driven priorities, whether it be sustaining current operations or accelerating new growth and innovation, without the software vendor dictating roadmap decisions or timing.

Comparison chart
Beyond guaranteed savings, Rimini Street delivers a more comprehensive support experience for IT teams including industry-leading global tax, legal, and regulatory updates; custom code support at no extra charge; and full support of current Oracle releases for at least 15 years with no required upgrades or updates. Highly skilled, expert engineers who average 20 years of experience are primary contacts on the front lines, guaranteeing a response time of fewer than 10 minutes for P1 critical issues, 24x7x365, globally.
In addition, Rimini Street provides strategic services to help plan and execute the Oracle IT strategy of choice, free from the vendor’s agenda and timetable, including guidance on software and technology roadmaps, licensing, security, and cloud strategies.
Support Features |
Rimini Street |
Oracle Premier and Extended |
Oracle Sustaining |
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Rimini Support Services |
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Application and documentation fixes |
No new fixes |
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Operational and configuration support |
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Installation and upgrade support |
No new upgrade scripts |
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Global tax, legal, and regulatory updates |
No new updates |
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Named, regional primary support engineer with an average of 20 years of experience |
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Account management services |
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Full support with no required upgrades |
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Customization support |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Monitor and check advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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Featured Clients
Move to exceptional, independent support for Oracle.
Contact us to learn more.