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Support for *Oracle*

Support for Oracle

Take control of Oracle roadmaps and IT strategy

Optimize Investment in Oracle with Rimini Street Support Services

Break the cycle and eliminate over-spending on support for Oracle products

Many Oracle support customers today are seeking new ways to sustain and grow the business in a challenging economy, often operating within fixed (or sometimes reduced) budgets and resources.

Rimini Street independent, third-party support for Oracle products is a proven and innovative strategy used by hundreds of companies ─ an established alternative to expensive annual Oracle support fees (typically around 22% of net license fees). See how organizations have dramatically cut their annual Oracle support fees and received premium value in return with Rimini Street independent support for Oracle products.

Software Supported

Rimini Street provides support services for the following Oracle products.

Why Rimini Street

Rimini Street independent, third-party support for Oracle products reduces the total cost of maintenance and support for Oracle software by up to 90% while freeing up IT capacity to focus on strategic priorities without Oracle support services dictating client IT roadmap decisions.

Better model

Support existing Oracle applications and databases (including customizations) for at least 15 years without forced continuous updates with optional managed services to offload day-to-day support for Oracle software.

Better people

Expert engineers with significant Oracle software experience are on the front lines. Primary Support Engineers (PSEs) average 15 years of experience ensuring quality service and responsiveness.

Better outcomes

Save up to 90% per year on total maintenance and support for Oracle software; focus budget and resources on business-driven priorities, whether it be sustaining current operations or accelerating new growth and innovation, without the software vendor dictating roadmap decisions or timing.

Comparison chart

Beyond guaranteed savings, Rimini Street delivers a more comprehensive support experience for IT teams including industry-leading global tax, legal, and regulatory updates; custom code support at no extra charge; and full support of current Oracle releases for at least 15 years with no required upgrades or updates. Highly skilled, expert engineers who average 15 years of experience are primary contacts on the front lines, guaranteeing a response time of fewer than 10 minutes for P1 critical issues, 24x7x365, globally.
In addition, Rimini Street provides strategic services to help plan and execute the Oracle IT strategy of choice, free from the vendor’s agenda and timetable, including guidance on software and technology roadmaps, licensing, security, and cloud strategies.

Support Features
Rimini Street
Oracle Premier and Extended
Oracle Sustaining
Support Services
Application and documentation fixes
No new fixes
Operational and configuration support
Installation and upgrade support
No new upgrade scripts
Global tax, legal, and regulatory updates
No new updates
Named, regional primary support engineer with an average of 15 years of experience
Account management services
10-minute guaranteed response SLA for critical cases with 2-hour update communications
Full support with no required upgrades
Customization support
Performance support
Interoperability and integration support
Full support of current release for at least 15 years from contract date
Strategic Services
Technical, functional, and application roadmap advisory services
Cloud advisory services
License advisory services
Security advisory services
Interoperability and integration advisory services
Monitor and check advisory services
Impact on Resources
Significant reduction in operating costs (budget, people, time)
Independence from vendor-dictated roadmap

Move to exceptional, independent support for Oracle.

Contact us to learn more.

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