Independent, Integrated Service Solutions for Oracle ATG Web Commerce

Reduce cost and risk of support for Oracle ATG

Rimini Street provides independent, third-party support for ATG Web Commerce and Endeca, ensuring clients' current software will continue to run with databases, middleware, and other applications as designed. Rimini Street support for Oracle ATG Web Commerce and Endeca can stand alone or be in combination with support for Oracle enterprise applications and database. Through the combined approach, enterprises can radically reduce annual maintenance costs and receive an integrated service offering with all the advantages of single-provider support.

Support for Oracle ATG Web Commerce

Redirect resources to strategic initiatives

ATG Web Commerce platform generally requires a significant investment of support resources because it is typically heavily customized, requiring a level of Oracle ATG support that the vendor does not provide in its standard support program. Rimini Street provides ultra-responsive support for ATG Web Commerce, including customizations, so IT can focus resources on more strategic initiatives.

Third-Party Support for Oracle ATG Web Commerce

Maximize the lifespan of ATG Web Commerce

The ATG Web Commerce and Endeca products are very robust, flexible, and stable. However, Oracle has seemingly continued to shift focus to its cloud commerce solutions, leading to longer-term questions about its commitment to Oracle ATG support and enhancing ATG Web Commerce for existing customers. Maximize the lifespan of internally deployed commerce software with Rimini Street independent support.

Rimini Street Support for Oracle ATG Web Commerce

ATG Web Commerce Product Lines Supported

Select supported components include, but are not limited to:

Campaign Optimizer
MDEX Engine 6.5
Oracle Commerce Guided Search (Endeca Search) and Experience Manager

Why Rimini Street

Rimini Street supports ATG Web Commerce software with experts on the front lines, averaging 20 years of enterprise experience. The support model is built to help extend clients' investments in ATG Web Commerce software, unlike the typical software vendor approach that often requires upgrades or updates. This unique combination produces results where IT can refocus resources (time, budget, staffing) to enhanced strategic projects.

Better model

Reduce the risk that unnecessary upgrades from Oracle ATG support can bring to commerce platforms — especially those that are not providing the ROI businesses require to survive. Extend and secure the life of ATG Commerce and Endeca software with Rimini Street.

Better people

Rimini Street support is accessible whenever and wherever needed. Engineered to support clients 24 x 7 x 365, Rimini Street experts are always available to support commerce because commerce must be always available, around the clock, to potential customers everywhere.

Better outcomes

Free up time, money, and resources to enable digital transformation programs that drive competitive advantage and growth.

Rimini Street Support for ATG Web Commerce

Compare the value

Support Features
Rimini Street
Oracle Premier and Extended
Oracle Sustaining
Support Services
Application and documentation fixes
No new fixes
Operational and configuration support
Installation and upgrade support
No new upgrade scripts
Named, regional primary support engineer with an average of 20 years of experience
Account management services
10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications
Full support with no required upgrades
Customization support
Performance support
Interoperability and integration support
Full support of current release for at least 15 years from contract date
Strategic Services
Technical, functional, and application roadmap advisory services
Cloud advisory services
License advisory services
Security advisory services
Interoperability and integration advisory services
Monitor and check advisory services
Impact on Resources
Significant reduction in operating costs (budget, people, time)
Independence from vendor-dictated roadmap

Order independent support for ATG Web Commerce today.

Contact us to learn more.

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