Independent, Integrated Service Solutions for Oracle ATG Web Commerce
Reduce cost and risk of support for Oracle ATG
Rimini Street provides independent, third-party support for ATG Web Commerce and Endeca, ensuring clients' current software will continue to run with databases, middleware, and other applications as designed. Rimini Street support for Oracle ATG Web Commerce and Endeca can stand alone or be in combination with support for Oracle enterprise applications and database. Through the combined approach, enterprises can radically reduce annual maintenance costs and receive an integrated service offering with all the advantages of single-provider support.
Redirect resources to strategic initiatives
ATG Web Commerce platform generally requires a significant investment of support resources because it is typically heavily customized, requiring a level of Oracle ATG support that the vendor does not provide in its standard support program. Rimini Street provides ultra-responsive support for ATG Web Commerce, including customizations, so IT can focus resources on more strategic initiatives.
Maximize the lifespan of ATG Web Commerce
The ATG Web Commerce and Endeca products are very robust, flexible, and stable. However, Oracle has seemingly continued to shift focus to its cloud commerce solutions, leading to longer-term questions about its commitment to Oracle ATG support and enhancing ATG Web Commerce for existing customers. Maximize the lifespan of internally deployed commerce software with Rimini Street independent support.
Why Rimini Street
Rimini Street supports ATG Web Commerce software with experts on the front lines, averaging 20 years of enterprise experience. The support model is built to help extend clients' investments in ATG Web Commerce software, unlike the typical software vendor approach that often requires upgrades or updates. This unique combination produces results where IT can refocus resources (time, budget, staffing) to enhanced strategic projects.
Better model
Reduce the risk that unnecessary upgrades from Oracle ATG support can bring to commerce platforms — especially those that are not providing the ROI businesses require to survive. Extend and secure the life of ATG Commerce and Endeca software with Rimini Street.
Better people
Rimini Street support is accessible whenever and wherever needed. Engineered to support clients 24 x 7 x 365, Rimini Street experts are always available to support commerce because commerce must be always available, around the clock, to potential customers everywhere.
Better outcomes
Free up time, money, and resources to enable digital transformation programs that drive competitive advantage and growth.
Compare the value
Support Features |
Rimini Street |
Oracle Premier and Extended |
Oracle Sustaining |
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Support Services |
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Application and documentation fixes |
No new fixes
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Operational and configuration support |
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Installation and upgrade support |
No new upgrade scripts
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Named, regional primary support engineer with an average of 20 years of experience |
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Account management services |
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Full support with no required upgrades |
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Customization support |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Monitor and check advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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Additional Resources
Accelerating the Retailer’s Business-Driven Roadmap with Third-Party Support
Retail is immensely competitive. And margins are tight. Those are givens. To gain an advantage, retailers must make digital transformation a priority. But with 80 to 90 percent of a typical IT budget committed to operating existing systems, where will the IT innovation funding come from? Retailers who are early adopters of third-party enterprise software support have unlocked innovation funding by freeing up their precious resources: avoiding unnecessary ERP vendor upgrades, and letting overpriced vendor maintenance contracts expire. These retailers also follow a Business-Driven Roadmap that aligns all IT spending with business priorities, not vendor priorities. Taking these strategic, fundamental savings steps unshackles valuable IT resources-both budget and staff-for more critical initiatives such as: improving loyalty programs and delivery systems, enhancing customer service through artificial intelligence, integrating mobile technologies into the shopping experience, and even trying out robots in the warehouse. Download this eBook for helpful insights on how third-party support and a Business-Driven IT Roadmap can help you regain your retail competitive advantage.
10 Telltale Signs That It’s Time to Change Your Oracle Application Strategy
This is the era of business transformation. Your IT team is expected to deliver innovation that disrupts the status quo within your industry and build a competitive advantage for your business. Yet Oracle seems to be delivering less value to you than ever before. Instead of continuing to make massive investments in an enterprise application system that already works, maybe it’s time to rethink your strategy.
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Rimini Street: What We Do
We don't make ERP or database software like Oracle and SAP. We support and manage that software. Over the past 15 years, we have helped over 3,000 clients save billions of dollars. It's because we are built for support. Built to help clients avoid costly fees and ERP upgrades, so they can innovate and fuel growth. Other companies do software. We do support.
Rimini Street Support for Oracle ATG Web Commerce
Redirect Your Resources to Strategic Initiatives by Optimizing Support for Your Commerce Platform
Order independent support for ATG Web Commerce today.
Contact us to learn more.
