Rimini Street independent third-party support saves energy and utilities organizations 50% on annual software support fees and up to 90% on total maintenance costs. This helps protect margins, maximize the value of current systems, and free up funds for capital investment and investment in innovation to improve customer value.
Managing volatility and market shifts is critical for energy and utility providers, but when it comes to application support for core ERP software, instability can't be part of the equation. Rimini Street Support Services include a better enterprise software solutions model to help power client success. Unlike software vendor support, there are no forced upgrades to stay fully supported, and no incident escalations or delays. Rimini Street delivers integrated application management services and ERP support, and is the trusted, single-source partner of many in the energy and utilities industries.
Energy and utilities organizations face substantial challenges. They include changing competitive threats; complying with increased government, environmental, security, and safety regulations; and funding significant capital investment requirements on thinning profit margins — all while adapting to and driving new digital technologies. Maintaining the status quo is simply not an option. To survive and then thrive, energy and utilities organizations are leveraging third-party software support from Rimini Street, saving millions of dollars in ERP maintenance and enabling investment in more strategic initiatives. By optimizing enterprise software and support, they can focus on digital innovation, a key priority for success during continual industry volatility and market shifts.
Rimini Street replaces software vendor support for energy and utilities enterprise applications and databases, delivering significant annual cost savings and the flexibility to upgrade or migrate to a new platform when there is clear business value and ROI. Leveraging a seasoned team of experts, Rimini Street provides world-class, ultra-responsive enterprise software solutions and application support, including support for customizations at no extra charge, to help clients craft a Business-Driven Roadmap rather than follow a software vendor-dictated roadmap.
The one-stop shop for support for Oracle Database
Maintain the current SAP implementation; includes support for SAP Utilities
Receive personalized support services and strategic advisory services
Experience ultra-responsive support for Oracle EBS products
Experience personalized support for PeopleSoft and global TLR update services
Drive growth with Siebel working in concert with the latest cloud solutions
Get personalized application support for JD Edwards software
Get support for Hyperion software by itself or with other applications and Oracle Database
Integrated AMS for SAP or Oracle applications and ERP support
Rimini Street comprehensive support solutions deliver tailored, unified services that leverage a global support model to help drive business results. The Rimini Street mission to help clients extract the greatest possible value from their enterprise software has helped save nearly $5B to date.
Rimini Street premium support is vendor-agnostic, ideal for evolving and hybrid IT environments. Value-added services such as strategic advisory services and fast Legislature-to-Live™ global TL&R updates are included at no extra cost. Expert interoperability and security solutions help clients keep existing software releases for at least 15 years.
Rimini Street Support Services are led by Primary Support Engineers (PSEs), backed by an always-available network of global experts who average 15 years of professional IT experience. A singular focus on client success has earned Rimini Street an overall 4.8/5.0 client satisfaction rating.
Rimini Street enterprise software solutions help maintain stability for ERP systems, maximize system uptime, and minimize outages. Immediate cost reductions in software support liberate IT funds that can be reallocated to portfolio modernization.
“We moved to Rimini Street because the risks were low and we knew the financial savings would be a huge benefit. After we experienced far better support than what we had before, our decision was validated, and we’ve since significantly expanded our global footprint through Rimini Street support .”Simon Lytton Global Applications Director
“We turned to independent support to help reduce costs and improve service. With a virtual patching strategy recommended by Rimini Street Global Security Services, we found we could also significantly boost database security and reduce overall risk.”Ron Traub Senior Operations Manager
Companies and IT organizations that provide technology support services (either internally or externally) are struggling to find a service approach that moves knowledge closer to their customers—one that lowers costs, improves customer experiences, and, importantly, balances technology and the human connection.
Saving at least 50% on SAP support costs to leverage the investment made in implementing an existing SAP system is an attractive proposition for most IT leaders, especially in today’s economic stress. Third-party support provides this option. In fact, Gartner calls “third-party support a safe haven.”
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