Energy, Utilities and Resources Providers Tackle Ongoing Challenges
Managing volatility and market shifts is critical for energy and utility providers, but when it comes to application support and security for core enterprise software, instability can’t be part of the equation.
Energy and utilities organizations must comply with increased government, environmental, security, and safety regulations while funding significant capital investment requirements — all while driving innovation for business growth.
Advance investment strategies with modern support model
To survive and then thrive, energy and utilities providers are leveraging third-party enterprise software support and services from Rimini Street. By offloading complex software operational and support responsibilities, organizations free up key resources, such as budget, people and time, to reinvest in—and accelerate—their digital transformation journey, while mitigating cybersecurity and regulatory risks.
Rimini Street delivers enterprise applications and technology support and integrated application management services and is the trusted, single-source partner of many in the energy and utilities industries.
Free up IT funds for top strategic priorities
Rimini Street independent, third-party support services and comprehensive support solutions save energy and utilities organizations 50% on annual software support fees and up to 90% on total maintenance costs. This helps protect margins, maximize the value of current systems, and free up funds for capital investment in digital technologies like artificial intelligence (AI), automation or even grid modernization.
Regain control of the IT budget and roadmap
Rimini Street replaces software vendor support for energy and utilities enterprise applications and databases, delivering significant annual cost savings and greater flexibility and control of the technology strategy. Unlike software vendor support, there are no forced upgrades or migrations to a new platform to stay fully supported, and no incident escalations or delays.
Leveraging a seasoned team of experts, Rimini Street provides world-class, ultra-responsive enterprise software solutions and application support, including support for customizations at no extra charge, and helps clients craft a Business-Driven Roadmap rather than follow a software vendor-dictated roadmap.
Solutions supported:
Database
The one-stop shop for support for your Database needs: Oracle, SAP, IBM, Microsoft and Opensource Databases
SAP R/3, ECC and S/4HANA
Maintain the current SAP implementation; includes support for SAP Utilities
Oracle E-Business Suite and Customer Care & Billing, JD Edwards, Siebel, Hyperion
Experience ultra-responsive support for Oracle application products
VMware
Maintain current ownership of your license and continue to receive support from Rimini Street on your deployed software
Application Management Services (AMS)
Integrated AMS for SAP (including Cloud solutions such as SuccessFactors, Oracle applications, Salesforce®, Workday and VMware
Why Rimini Street
Rimini Street comprehensive support solutions deliver tailored, unified services that leverage a global support model to help drive business results. The Rimini Street mission to help clients extract the greatest possible value from their enterprise software has helped save Rimini clients over over $9B to date. Our clients have used these savings to increase profitability and fund strategic investments that fuel growth. This singular focus on client service and success has earned Rimini Street an average 4.9/5.0 client satisfaction score.
Better model
Rimini Street premium support is vendor-agnostic, ideal for evolving and hybrid IT environments. Value-added services such as strategic advisory services and fast Legislature-to-Live™ global TL&R updates are included at no extra cost. Expert interoperability and security solutions help clients keep existing software releases for at least 15 years.
Better people
Rimini Street Support Services are led by Primary Support Engineers (PSEs), backed by an always-available network of global experts who average 15 years of professional IT experience. A singular focus on client success has earned Rimini Street an overall 4.9/5.0 client satisfaction rating.
Better outcomes
Rimini Street enterprise software solutions help maintain stability for ERP systems, maximize system uptime, and minimize outages. Immediate cost reductions in software support liberate IT funds that can be reallocated to portfolio modernization.
Featured clients
We were able to halve our SAP maintenance costs over a couple year period resulting in substantial savings.”
– Tim Aynsley Head of Technology
Vendor software maintenance fees dominated our limited IT budget, but since switching to Rimini Support™ for Oracle EBS and Database, we have freed up savings to invest in digital innovation to make our company a leader in the new IT environment.”
– IT General Manager Doosan Enerbility
The actual work to do the tax updates is easier than Oracle's PeopleSoft Update Manager (PUM) process. Our analysts now save 40-60 hours on each quarterly update.”
– Jon Cohen Manager, IT Enterprise Solutions
Additional resources
During times of disruption, companies within the Gulf Cooperation Council (GCC) countries that innovate and proactively invest in their own future can emerge stronger on the other side. How are CTOs and CIOs leading the charge to meet their 2022 objectives in a business landscape that included a global pandemic and economic and political uncertainty? What is the role — and priority — of technology in combating disruption for organisations with GCC countries? What are IT leaders’ feelings towards digital transformation and the cloud? What are their top IT initiatives for 2022? In this report sponsored by Rimini Street, Censuswide reveals results of its GCC region IT buyer sentiment survey covering industries including Telecoms, Financial Services, Oil and Gas, Retail, Manufacturing. They provide insights on those questions and more, including: What types of initiatives would IT leaders like to see more of in 2022? What initiatives would IT leaders like to cancel in 2022? What are the biggest challenges being faced when trying to meet digital transformation objectives? What are IT leaders’ plans, if any, for cloud migration? What % feel positively about their enterprise application vendor’s cloud offering? What % are looking to move to an open-source database? What % are dissatisfied with their enterprise application vendor support and why? Assess how your organisation stacks up — and your progress on digital transformation — by downloading the report today.
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