Whether clients are currently running SAP S/4HANA or considering migrating to S/4HANA, Rimini Street provides award-winning, independent, third-party support. Rimini Street support for SAP S/4HANA provides the engineering expertise and the services enterprises need for S/4HANA including support for custom code; tax, legal, and regulatory updates for the business environment; and advisory services for strategic application planning and interoperability optimization.
Rimini Street Support for SAP S/4HANA can stabilize operations on current S/4HANA releases and help avoid the probable churn of ongoing upgrades and updates as an evolving S/4HANA system continues to mature over time. Highly skilled engineers with an average of 15 years of experience in application maintenance and support for SAP allow clients to shift focus and resources from lower-value ongoing updates to investing in high-value business initiatives needed to drive competitive advantage and growth.
SAP footprints may be fully S/4HANA or include a mix of S/4HANA and other SAP platforms including Business Suite 7/ECC6 in a hybrid environment. Rimini Street provides seamless support and maintenance services for SAP across all client SAP platforms no matter the configuration. Plus, Rimini Street integrated Application Management Services (AMS) for SAP can help further simplify and optimize enterprise SAP operations by combining support and management functions under one trusted support partner.
Award-winning support to help optimize S/4HANA systems that free up funds for innovation.
Engineers on the front lines mean clients aren’t burdened with multiple hand-offs of tickets or delays in SAP HANA database requests. Industry-leading SLAs of 10 minutes or less mean high priority P1 issues are addressed quickly with hyper-responsive care.
Rimini Street leverages Primary Support Engineers (PSEs) averaging more than 15 years of experience working closely with databases and applications such as S/4HANA and SAP. The highly experienced team is on the front lines for clients, leveraging years of knowledge in resolving issues, and proactively anticipating needs.
Freed time and resources enable IT teams to address higher-priority, strategic projects knowing that SAP HANA database is supported by expert engineers.
Support Features |
Rimini Street |
SAP |
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Support Services |
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Application and documentation fixes |
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Operational and configuration support |
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Installation and upgrade support |
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Global tax, legal, and regulatory updates |
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Named, regional primary support engineer with an average of 15 years of experience |
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Account management services |
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Full support with no required upgrades |
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Customization support |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Monitor and check advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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Now you can drive business innovation by optimizing your current SAP support spend. Find out how, in an informative thought leadership panel on SAP, featuring renowned Constellation Research analyst Ray Wang, T-Mobile’s Senior Director of Product and Technology Erik LaValle, and Rimini Street SAP Services Leader Jennifer Perry. If you’re like most companies, your budgets are already stretched to the limit. Meanwhile, CIOs and IT leaders are under unrelenting pressure to balance the high cost of maintaining your SAP systems and funding innovation. Not surprisingly, SAP seemingly wants you to follow its roadmap and timeline regardless of the impact on your company’s innovation. In this engaging panel, you’ll hear about Ray’s views on the state of SAP today and the growing challenges facing IT leaders. Plus, Erik will talk about T-Mobile’s practical approach to achieving critical innovations, flexible solutions, and superior customer experiences quickly, by leveraging Rimini Street support services for SAP. Find out more. Register today. The right SAP strategy will help you get where you want to go.
Leading pharmaceutical distributor in Mexico will leverage Rimini Street’s unified SAP support and savings to accelerate digital innovation initiatives LAS VEGAS and MEXICO CITY, April 22, 2020 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a […]
SAP customers are being forced to make difficult SAP application strategy decisions. SAP customers are feeling the pressure to adopt, or at least license S/4HANA now due to the planned end-of-support date for ECC 6* and potential license audit threats. But many SAP customers plan to run their stable and proven SAP ERP releases until S/4HANA matures and the ROI emerges. Based on your roadmap, you can run your current SAP ECC release for a minimum of 15+ years, while you direct funds towards other strategic initiatives, including the eventual re-implementation onto S/4HANA in the future. You could also move to alternate SaaS solutions. This eBook provides four critical factors to help decide what makes most sense for your organization. *On February 4, 2020, SAP had announced mainstream support for SAP Business Suite 7 until 2027.
SAP’s planned deadline looms. Are you prepared? In a few short years, SAP will end mainstream maintenance support for its Business Suite 7 core application releases, likely hoping that licensees will make the SAP S/4HANA migration. What will current licensees do? They can: stay with their current SAP installation and pay for diminishing support rip out their mature, customized SAP installation in favor of a still immature S/4HANA and its SAP HANA database forge a business-first strategic path via hybrid IT This eBook outlines six key criteria to consider as you build the business case for the SAP path you choose from the options above. And if you are considering the SAP S/4HANA migration, be sure to ask yourself: “Who benefits most from this move, my business or SAP?” Read the eBook to start building your business case today.
In this Rimini Street webinar, public sector IT leaders share how they’re making significant savings, taking control of their IT roadmaps and planning for the future
Research summary: SAP customers choose Rimini Street third-party support to maximize ERP ROI and fund innovation while evaluating their S/4HANA migration decision.
According to Gartner1, “…an array of on-premises customers will move to third-party support as a safe haven while evaluating their long-term plans.”
Contact us to learn more.
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