Whether clients are currently running SAP S/4HANA or considering migrating to S/4HANA, Rimini Street provides award-winning, independent, third-party support. Rimini Street support for SAP S/4HANA provides the engineering expertise and the services enterprises need for S/4HANA including support for custom code; tax, legal, and regulatory updates for the business environment; and advisory services for strategic application planning and interoperability optimization.
Rimini Street enterprise management for SAP S/4HANA can stabilize operations on current S/4HANA releases and help avoid the probable churn of ongoing upgrades and updates as an evolving S/4HANA system continues to mature over time. Highly skilled engineers with an average of 15 years of experience in application maintenance and support for SAP allow clients to shift focus and resources from lower-value ongoing updates to investing in high-value business initiatives needed to drive competitive advantage and growth.
SAP footprints may be fully S/4HANA or include a mix of S/4HANA and other SAP platforms including Business Suite 7/ECC6 in a hybrid environment. Rimini Street provides seamless support and maintenance services for SAP across all client SAP platforms no matter the configuration. Plus, Rimini Street integrated Application Management Services (AMS) for SAP can help further simplify and optimize enterprise SAP operations by combining support and management functions under one trusted support partner.
Award-winning support to help optimize S/4HANA systems that free up funds for innovation.
Engineers on the front lines mean clients aren’t burdened with multiple hand-offs of tickets or delays in SAP HANA database requests. Industry-leading SLAs of 10 minutes or less mean high priority P1 issues are addressed quickly with hyper-responsive care.
Rimini Street leverages Primary Support Engineers (PSEs) averaging more than 15 years of experience working closely with databases and applications such as S/4HANA and SAP. The highly experienced team is on the front lines for clients, leveraging years of knowledge in resolving issues, and proactively anticipating needs.
Freed time and resources enable IT teams to address higher-priority, strategic projects knowing that SAP HANA database is supported by expert engineers.
Support Features |
Rimini Street |
SAP |
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Support Services |
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Application and documentation fixes |
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Operational and configuration support |
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Installation and upgrade support |
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Global tax, legal, and regulatory updates |
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Named, regional primary support engineer with an average of 15 years of experience |
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Account management services |
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Full support with no required upgrades |
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Customization support |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Monitor and check advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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Leading pharmaceutical distributor in Mexico will leverage Rimini Street’s unified SAP support and savings to accelerate digital innovation initiatives LAS VEGAS and MEXICO CITY, April 22, 2020 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a […]
SAP customers are being forced to make difficult SAP application strategy decisions. SAP customers are feeling the pressure to adopt, or at least license S/4HANA now due to the planned end-of-support date for ECC 6* and potential license audit threats. But many SAP customers plan to run their stable and proven SAP ERP releases until S/4HANA matures and the ROI emerges. Based on your roadmap, you can run your current SAP ECC release for a minimum of 15+ years, while you direct funds towards other strategic initiatives, including the eventual re-implementation onto S/4HANA in the future. You could also move to alternate SaaS solutions. This eBook provides four critical factors to help decide what makes most sense for your organization. *On February 4, 2020, SAP had announced mainstream support for SAP Business Suite 7 until 2027.
Research summary: SAP customers choose Rimini Street third-party support to maximize ERP ROI and fund innovation while evaluating their S/4HANA migration decision.
According to Gartner1, “…an array of on-premises customers will move to third-party support as a safe haven while evaluating their long-term plans.”
SAP customers contemplating the transition to S/4HANA have a lot to consider. A move to S/4HANA is more than an upgrade; it’s a new implementation effort, a new platform, and a new database. With costs estimated to be 5 to 7 times current license costs and potential barriers to aligning scarce expertise to make the move with minimal disruption, many customers are searching for options. The Valoir Research report, “Assessing an SAP-Rimini Street Strategy,” helps SAP customers understand the role of independent, third-party support from Rimini Street. In the report, you’ll learn: The current state of SAP software support and licensing burdens The value of stopping the clock on SAP’s planned deadlines to make the S/4HANA move when your business needs dictate – not SAP’s roadmap Ways customers are using liberated resources and budget to help fund digital transformation and accelerate innovation initiatives How Rimini Street independent, third-party support has helped customers reset their SAP relationships to better position themselves for an eventual move to S/4HANA
We don't make ERP or database software like Oracle and SAP. We support and manage that software. Over the past 15 years, we have helped over 3,000 clients save billions of dollars. It's because we are built for support. Built to help clients avoid costly fees and ERP upgrades, so they can innovate and fuel growth. Other companies do software. We do support.
Saving at least 50% on SAP support costs to leverage the investment made in implementing an existing SAP system is an attractive proposition for most IT leaders, especially in today’s economic stress. Third-party support provides this option. In fact, Gartner calls “third-party support a safe haven.”
SAP customers are at a crossroads: innovate now or take a leap of faith on S/4HANA. The end of mainstream maintenance for SAP’s ECC6 ERP suite is scheduled for 2027*. And while SAP is apparently trying to transition its entire client base to the new S/4HANA platform, many customers won’t be pressured to move just because SAP says it’s time. A new IDG global survey reports that 85% of SAP customers surveyed plan to continue running existing SAP applications until 2025 or beyond, despite the impending cutoff date for mainstream maintenance support for ECC6. The survey also reports that although these SAP customers are happy with their current ERP environments, they are also concerned with stagnation, as few innovations and enhancements are being delivered for those systems by SAP. So how can SAP customers innovate, compete, and avoid stagnation without migrating to S/4HANA right now? IDG’s new Market Pulse report, “Navigating the Future of ERP” analyzes this question and details its global survey findings. *On February 4, 2020, SAP had announced mainstream support for SAP Business Suite 7 until 2027.
In this webinar, Deepa Salem, Senior Product Marketing Director from Rimini Street, discuss some key insights from Gartner on how CIOs should respond to the mandatory IT budget cuts and how they can conserve cash while maintaining performance. This includes ideas on how to prioritize and roadmap major IT projects, as well as control IT operating expenses such as support and maintenance costs. We also hear from Eric Robinson, General Manager of SAP Services at Rimini Street and former CIO of Color Spot Nurseries, on his lessons learnt on responding to mandatory IT budget cuts.
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