Whether clients are currently running SAP S/4HANA or considering migrating to S/4HANA, Rimini Street provides award-winning, independent, third-party support. Rimini Street support for SAP S/4HANA provides the engineering expertise and the services enterprises need for S/4HANA including support for custom code; tax, legal, and regulatory updates for the business environment; and advisory services for strategic application planning and interoperability optimization.
Rimini Street enterprise management for SAP S/4HANA can stabilize operations on current S/4HANA releases and help avoid the probable churn of ongoing upgrades and updates as an evolving S/4HANA system continues to mature over time. Highly skilled engineers with an average of 15 years of experience in application maintenance and support for SAP allow clients to shift focus and resources from lower-value ongoing updates to investing in high-value business initiatives needed to drive competitive advantage and growth.
SAP footprints may be fully S/4HANA or include a mix of S/4HANA and other SAP platforms including Business Suite 7/ECC6 in a hybrid environment. Rimini Street provides seamless support and maintenance services for SAP across all client SAP platforms no matter the configuration. Plus, Rimini Street integrated Application Management Services (AMS) for SAP can help further simplify and optimize enterprise SAP operations by combining support and management functions under one trusted support partner.
Award-winning support to help optimize S/4HANA systems that free up funds for innovation.
Engineers on the front lines mean clients aren’t burdened with multiple hand-offs of tickets or delays in SAP HANA database requests. Industry-leading SLAs of 10 minutes or less mean high priority P1 issues are addressed quickly with hyper-responsive care.
Rimini Street leverages Primary Support Engineers (PSEs) averaging more than 15 years of experience working closely with databases and applications such as S/4HANA and SAP. The highly experienced team is on the front lines for clients, leveraging years of knowledge in resolving issues, and proactively anticipating needs.
Freed time and resources enable IT teams to address higher-priority, strategic projects knowing that SAP HANA database is supported by expert engineers.
Support Features |
Rimini Street |
SAP |
---|---|---|
Support Services |
||
Application and documentation fixes |
||
Operational and configuration support |
||
Installation and upgrade support |
||
Global tax, legal, and regulatory updates |
||
Named, regional primary support engineer with an average of 15 years of experience |
|
|
Account management services |
|
|
10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
|
|
Full support with no required upgrades |
|
|
Customization support |
|
|
Performance support |
|
|
Interoperability and integration support |
|
|
Full support of current release for at least 15 years from contract date |
|
|
Strategic Services |
||
Technical, functional, and application roadmap advisory services |
|
|
Cloud advisory services |
|
|
License advisory services |
|
|
Security advisory services |
|
|
Interoperability and integration advisory services |
|
|
Monitor and check advisory services |
|
|
Impact on Resources |
||
Significant reduction in operating costs (budget, people, time) |
|
|
Independence from vendor-dictated roadmap |
|
This website has been built using modern web standards not fully supported by your browser. Please consider updating your browser.
Upgrade Today