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Personalized Service plus Greatly Reduced SAP S/4HANA Support Costs

Engineer-led application support for SAP and S/4HANA

Whether clients are currently running SAP S/4HANA or considering migrating to S/4HANA, Rimini Street provides award-winning, independent, third-party support. Rimini Street support for SAP S/4HANA provides the engineering expertise and the services enterprises need for S/4HANA including support for custom code; tax, legal, and regulatory updates for the business environment; and advisory services for strategic application planning and interoperability optimization.

Shift focus to innovation

Rimini Street enterprise management for SAP S/4HANA can stabilize operations on current S/4HANA releases and help avoid the probable churn of ongoing upgrades and updates as an evolving S/4HANA system continues to mature over time. Highly skilled engineers with an average of 15 years of experience in application maintenance and support for SAP allow clients to shift focus and resources from lower-value ongoing updates to investing in high-value business initiatives needed to drive competitive advantage and growth.

Full support for SAP S/4HANA and hybrid IT

SAP footprints may be fully S/4HANA or include a mix of S/4HANA and other SAP platforms including Business Suite 7/ECC6 in a hybrid environment. Rimini Street provides seamless support and maintenance services for SAP across all client SAP platforms no matter the configuration. Plus, Rimini Street integrated Application Management Services (AMS) for SAP can help further simplify and optimize enterprise SAP operations by combining support and management functions under one trusted support partner.

Ultra-responsive application support for SAP across portfolios

Award-winning support to help optimize S/4HANA systems that free up funds for innovation.

Better model

Engineers on the front lines mean clients aren’t burdened with multiple hand-offs of tickets or delays in SAP HANA database requests. Industry-leading SLAs of 10 minutes or less mean high priority P1 issues are addressed quickly with hyper-responsive care.

Better people

Rimini Street leverages Primary Support Engineers (PSEs) averaging more than 15 years of experience working closely with databases and applications such as S/4HANA and SAP. The highly experienced team is on the front lines for clients, leveraging years of knowledge in resolving issues, and proactively anticipating needs.

Better outcomes

Freed time and resources enable IT teams to address higher-priority, strategic projects knowing that SAP HANA database is supported by expert engineers.

Compare the value

Support Features
Rimini Street
SAP
Support Services
Application and documentation fixes
Operational and configuration support
Installation and upgrade support
Global tax, legal, and regulatory updates
Named, regional primary support engineer with an average of 15 years of experience
Account management services
10-minute guaranteed response SLA for critical cases with 2-hour update communications
Full support with no required upgrades
Customization support
Performance support
Interoperability and integration support
Full support of current release for at least 15 years from contract date
Strategic Services
Technical, functional, and application roadmap advisory services
Cloud advisory services
License advisory services
Security advisory services
Interoperability and integration advisory services
Monitor and check advisory services
Impact on Resources
Significant reduction in operating costs (budget, people, time)
Independence from vendor-dictated roadmap

“Switching to Rimini Street for support of our S/4HANA system allows Nadro to save substantial budget that will be used to deliver innovation projects across the company, as well as improve our operational efficiency and the quality of our customer service.”

Jorge Malo

IT director, Nadro, a leading distributor in Mexico for the pharmaceutical industry

Exceptional support for S/4HANA, exceptional savings.

Contact us to learn more.

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