Operational efficiency is critical to every manufacturer. No IT dollar can be wasted. Organizations in the manufacturing industry who have replaced vendor software support with Rimini Street Support Services have redirected significant savings to digital transformation programs that drive faster order responsiveness, improved collaboration, better market intelligence, and more effective customer communications.
The manufacturing industry is moving to Industry 4.0 by combining the latest smart technology with traditional manufacturing platforms, making it more important than ever to avoid disruption to mission-critical systems. Rimini Street independent, third-party support for manufacturing software ensures that current robust ERP platforms are stable and reliable for at least 15 years. Each Rimini Street client is led by an assigned Primary Support Engineer with an average of 15 years of experience and in-depth knowledge of the client's unique systems and customizations. Support includes valuable services such as support for custom code and 15-minute SLA for Priority 1 issues, to help ensure maximum system uptime and no waiting for expert support.
Many Rimini Street clients run lower-margin businesses, and their IT teams are in a daily war against costs. A penny saved per transaction, per process, per minute can result in millions of dollars to the bottom line. Rimini Street enterprise software support services save these clients 50% on annual support fees for manufacturing software and up to 90% on total support costs. Plus, Rimini Street extends the life of current software releases for a guaranteed minimum of 15 additional years without requiring any costly, labor-intensive, and low-value upgrades or migrations. Rimini Street has helped clients save over $5B to date, with application support that enables them to redirect precious resources to innovation and strategic initiatives that enhance competitive advantage and fuel growth.
Businesses in the manufacturing industry are navigating increased global competition, high labor costs, thin margins, environmental regulation, automation, rapidly changing consumer expectations, and new digital business models. Maintaining the status quo is simply not an option and action is required. Saving valuable time and resources on costly ERP upgrades ─ or on reapplying customizations post-upgrade ─ is key. Rimini Street third-party support for manufacturing software has already helped many of the top global manufacturers achieve significant cost savings and refocus their IT resources on strategic and digital initiatives.
Personalized application support for JDE products
Tailored support for PeopleSoft plus global tax, legal, and regulatory update services
Ultra-responsive application support for Oracle EBS products
Maintain the current stable and mature SAP implementation
The one-stop shop for all support for Oracle Database needs
Optimize support and IT operations to improve service delivery
Receive a variety of services for maintaining mission- critical SAP systems
Rimini Street unified support solutions deliver tailored, comprehensive services that leverage a global support model to help drive business results. The Rimini Street mission to help clients extract the greatest possible value from their enterprise software has helped save manufacturers millions and millions of dollars on support costs.
Manufacturers cannot afford disruption to mission-critical systems or supply chain operations. Rimini Street delivers ultra-responsive application support including value-added services at no additional charge, such as advisory services and fast Legislature-to-Live™ global tax, legal, and regulatory updates.
Rimini Street unified services feature multiple levels of support, but a single source of accountability. Primary Support Engineers (PSEs) lead the way, backed by an extensive network of experts skilled in resolving the most complex software issues, including root cause analysis.
Savings from Rimini Street third-party support help manufacturers conserve cash to reallocate to key priorities such as creating resiliency and optimizing requirements to supply and demand. Newly available IT funds and resources can also be invested in digital innovation and operational improvements.
“We were able to cut more than 50% from the amount we had originally been paying Oracle for support. These are savings that benefit the entire company and enable us to strategically reallocate funds to the Smart Yard initiative.
IT will play an increasingly significant role as we continue to develop our infrastructure and further enhance business operations. I am confident that our partnership with Rimini Street will be part of that future.”
“Our first year working together demonstrated the quality of Rimini Street support. Any database-related issues we raise are resolved faster and more effectively than with Oracle, so we had absolutely no reservations in extending the original contract to a multi-year agreement.
We are always very open in sharing our satisfaction with Rimini Street and the many benefits of switching away from Oracle support.”
“Without quality service levels, however much money you save is irrelevant. I really feel like we’ve been able to take the brakes off and gain agility.”Alain Saguez Group IT Director
Video interview with former CIO Tom Grooms on the multiplier effect of third-party support. Ongoing savings can be reinvested in the business to drive growth.
Contact us to learn more.
This website has been built using modern web standards not fully supported by your browser. Please consider updating your browser.Upgrade Today