Operational efficiency is critical to every manufacturer. No IT dollar can be wasted. Organizations in the manufacturing industry who have replaced vendor software support with Rimini Street Support Services have redirected significant savings to digital transformation programs that drive faster order responsiveness, improved collaboration, better market intelligence, and more effective customer communications.
The manufacturing industry is moving to Industry 4.0 by combining the latest smart technology with traditional manufacturing platforms, making it more important than ever to avoid disruption to mission-critical systems. Rimini Street independent, third-party support for manufacturing software ensures that current robust ERP platforms are stable and reliable for at least 15 years. Each Rimini Street client is led by an assigned Primary Support Engineer with an average of 15 years of experience and in-depth knowledge of the client's unique systems and customizations. Support includes valuable services such as support for custom code and 15-minute SLA for Priority 1 issues, to help ensure maximum system uptime and no waiting for expert support.
Many Rimini Street clients run lower-margin businesses, and their IT teams are in a daily war against costs. A penny saved per transaction, per process, per minute can result in millions of dollars to the bottom line. Rimini Street enterprise software support services save these clients 50% on annual support fees for manufacturing software and up to 90% on total support costs. Plus, Rimini Street extends the life of current software releases for a guaranteed minimum of 15 additional years without requiring any costly, labor-intensive, and low-value upgrades or migrations. Rimini Street has helped clients save nearly $5B to date, with application support that enables them to redirect precious resources to innovation and strategic initiatives that enhance competitive advantage and fuel growth.
Businesses in the manufacturing industry are navigating increased global competition, high labor costs, thin margins, environmental regulation, automation, rapidly changing consumer expectations, and new digital business models. Maintaining the status quo is simply not an option and action is required. Saving valuable time and resources on costly ERP upgrades ─ or on reapplying customizations post-upgrade ─ is key. Rimini Street third-party support for manufacturing software has already helped many of the top global manufacturers achieve significant cost savings and refocus their IT resources on strategic and digital initiatives.
Personalized application support for JDE products
Tailored support for PeopleSoft plus global tax, legal, and regulatory update services
Ultra-responsive application support for Oracle EBS products
Maintain the current stable and mature SAP implementation
The one-stop shop for all support for Oracle Database needs
Optimize support and IT operations to improve service delivery
Receive a variety of services for maintaining mission- critical SAP systems
Rimini Street unified support solutions deliver tailored, comprehensive services that leverage a global support model to help drive business results. The Rimini Street mission to help clients extract the greatest possible value from their enterprise software has helped save manufacturers millions and millions of dollars on support costs.
Manufacturers cannot afford disruption to mission-critical systems or supply chain operations. Rimini Street delivers ultra-responsive application support including value-added services at no additional charge, such as advisory services and fast Legislature-to-Live™ global tax, legal, and regulatory updates.
Rimini Street unified services feature multiple levels of support, but a single source of accountability. Primary Support Engineers (PSEs) lead the way, backed by an extensive network of experts skilled in resolving the most complex software issues, including root cause analysis.
Savings from Rimini Street third-party support help manufacturers conserve cash to reallocate to key priorities such as creating resiliency and optimizing requirements to supply and demand. Newly available IT funds and resources can also be invested in digital innovation and operational improvements.
“Rimini Street is phenomenal — rapid response, unquestioning support of our customizations, and help in areas that go way beyond day-to-day support. Rimini Street has done a great job and we value the stability of our partnership.”Brian Baggett Director Business Technologies
“We moved to Rimini Street because the risks were low and we knew the financial savings would be a huge benefit. After we experienced far better support than what we had before, our decision was validated, and we’ve since significantly expanded our global footprint through Rimini Street support .”Simon Lytton Global Applications Director
“We don’t have to be bound by lagging server processes anymore. I give Rimini Street an A+”Colleen Pacocha Analyst
“After preparing a solid roadmap and clear steps, our transition to Rimini Street was smooth. We now have a primary support engineer, various levels of access by phone or email, and weekly conference calls with the support engineers who are working on any active tickets. Our support quality has vastly improved.”Jim Williamson Vice President of Information Technology
“The switch to Rimini Street was a tremendous advantage for us, especially reducing our IT costs, and I am glad we made that decision as quickly as we did. This is the first time I have worked with a supplier where all the employees are fully committed to enabling our business to grow with the same level of enthusiasm as our job sites. I am very impressed with the Rimini Street support engineers. I look forward to a long working relationship.”Kenji Tomooka Managing Executive Officer and CIO
Cristiane Holl, CFO of Fallgatter, talks about changing SAP support to Rimini Street and invites other leaders for the same path.
Global Manufacturer, Elkay has moved to Rimini Street, experiencing improved services as well as increased capacity and innovation. The adoption of Rimini Street has enabled the reallocation of resources, increased employee productivity, and supported digital transformation.
DJO takes its mission to help people keep moving seriously, so much so that the company considers the optimization of its IT environment a critical component of its ability to produce the orthopedic medical devices the world needs. As the company’s customized Oracle applications needed support, DJO faced time-consuming internal effort to isolate issues just to get vendor help.
Global steel manufacturer, Tempel Steel, moves to Rimini Street for support of Oracle E-Business Suite and Oracle Databases, receiving improved service levels and gaining access to funds and resources for targeted investments into strategic initiatives that drive value for the organization, including purchasing additional Oracle modules to fuel business growth.
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