Refocus Manufacturing IT Resources from Support to Innovation
Operational efficiency is critical to every manufacturer. No IT dollar can be wasted. Organizations in the manufacturing industry who have replaced vendor software support with Rimini Street independent, third-party support services and comprehensive support solutions have redirected significant savings to digital transformation programs that drive faster order responsiveness, improved collaboration, better market intelligence, and more effective customer communications.
Revolutionize manufacturing software support services
The manufacturing industry is moving to Industry 4.0 by combining the latest smart technology with traditional manufacturing platforms, making it more important than ever to avoid disruption to mission-critical systems. Rimini Street independent, third-party support for manufacturing software ensures that current robust ERP platforms are stable and reliable for at least 15 years. Each Rimini Street client is led by an assigned Primary Support Engineer with an average of 15 years of experience and in-depth knowledge of the client’s unique systems and customizations. Support includes valuable services such as support for custom code and 15-minute SLA for Priority 1 issues, to help ensure maximum system uptime and no waiting for expert support.
Cut application support costs and maintain cash flow
Many Rimini Street clients run lower-margin businesses, and their IT teams are in a daily war against costs. A penny saved per transaction, per process, per minute can result in millions of dollars to the bottom line. Rimini Street enterprise software support services save these clients 50% on annual support fees for manufacturing software and up to 90% on total support costs. Plus, Rimini Street extends the life of current software releases for a guaranteed minimum of 15 additional years without requiring any costly, labor-intensive, and low-value upgrades or migrations. Rimini Street has helped clients save over $8B to date, with application support that enables them to redirect precious resources to innovation and strategic initiatives that enhance competitive advantage and fuel growth.
Refocus resources to help fund digital innovation
Businesses in the manufacturing industry are navigating increased global competition, high labor costs, thin margins, environmental regulation, automation, rapidly changing consumer expectations, and new digital business models. Maintaining the status quo is simply not an option and action is required. Saving valuable time and resources on costly ERP upgrades ─ or on reapplying customizations post-upgrade ─ is key. Rimini Street third-party support for manufacturing software has already helped many of the top global manufacturers achieve significant cost savings and refocus their IT resources on strategic and digital initiatives.
With Rimini Street, the scope of support covers our customizations and add-ons. We have experienced faster time to solution and no hesitation resolving issues with our customized environment.”– Jae-Hoon Jung Information Strategy Team Leader
With SAP, it could take up to four hours to get a ticket response. With Rimini Street, if we have a P1 critical issue, they respond within 10 minutes. And Rimini Street covers our customizations that we used to have to pay for additional professional services to support.”– Hubert Tsang CIO
Within the first month of deploying Rimini Protect™ for SAP, we found several vulnerabilities which were quickly corrected. We never would have discovered all of these issues by just applying security patches.”– Jeff Miller Director, Business Relationship Management
Personalized application support for JDE products
Tailored support for PeopleSoft plus global tax, legal, and regulatory update services
Oracle E-Business Suite
Ultra-responsive application support for Oracle EBS products
Maintain the current stable and mature SAP implementation
The one-stop shop for all support for Oracle Database needs
Application Management Services (AMS) for Oracle
Optimize support and IT operations to improve service delivery
Application Management Services (AMS) for SAP
Receive a variety of services for maintaining mission- critical SAP systems
Why Rimini Street
Rimini Street unified support solutions deliver tailored, comprehensive services that leverage a global support model to help drive business results. The Rimini Street mission to help clients extract the greatest possible value from their enterprise software has helped save manufacturers millions and millions of dollars on support costs.
Manufacturers cannot afford disruption to mission-critical systems or supply chain operations. Rimini Street delivers ultra-responsive application support including value-added services at no additional charge, such as advisory services and fast Legislature-to-Live™ global tax, legal, and regulatory updates.
Rimini Street unified services feature multiple levels of support, but a single source of accountability. Primary Support Engineers (PSEs) lead the way, backed by an extensive network of experts skilled in resolving the most complex software issues, including root cause analysis.
Savings from Rimini Street third-party support help manufacturers conserve cash to reallocate to key priorities such as creating resiliency and optimizing requirements to supply and demand. Newly available IT funds and resources can also be invested in digital innovation and operational improvements.
Learn how 7 manufacturers gained operational efficiencies and funded digital transformation with Rimini Street third-party support for enterprise software.
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Global Manufacturer, Elkay has moved to Rimini Street, experiencing improved services as well as increased capacity and innovation. The adoption of Rimini Street has enabled the reallocation of resources, increased employee productivity, and supported digital transformation.
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