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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
  • What we do
    End-to-end support and services for enterprise software
    • We help you…
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    Mission-critical, expert support and services for the most popular enterprise software and database platforms
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Contact us

Accelerate AI Transformation

Deliver board-level impact with enterprise-wide AI across all systems — in months, not years — with Rimini Street’s proven enterprise software support combined with the ServiceNow AI platform for business.

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Accelerate AI Transformation

Achieve AI transformation on your timeline

The race to realize the benefits of AI is driven by competitive pressures, rising costs and end user demands. The traditional vendor approach to gain access to new, built-in AI features is through upgrades and replatforming, requiring significant cost, potential disruption and hidden risks to the business. With prolific media and analyst reports of failed implementations, stretched-out timelines, blown-out budgets and low ROI highlighting the flaws of the vendor-driven roadmap, executives want — and need — a better option.

The strategic partnership between Rimini Street and ServiceNow, Inc. offers a smart, self-funded path to speed up AI-enabled business transformation. Leveraging the data-rich assets you already own, you can simply layer AI innovation on top of your existing ERP systems, fast-tracking your organization’s vision for modernized user experiences, faster work processes and higher productivity. And all of this can be done without a single upgrade.

See what AI transformation can do for your business, and how you can maximize the potential of your existing systems to bring forth enterprise-wide AI capabilities of the future into your organization today.

Fast. Focused. Flexible. It’s truly Transformation without Disruption™.

Strategize for success

Strategize for success

Help ensure your AI transformation yields the best outcomes by leveraging our expertise. We’ll discuss your current enterprise software’s AI readiness and implement a framework in support of specific use cases.
Learn how
Modernize existing systems

Modernize existing systems

Take a smarter approach to ERP modernization without costly, disruptive upgrades. Extend the life of your systems for up to 15 additional years, introducing enterprise-wide AI for enhanced functionality.
Learn how
Realize AI ROI faster

Realize AI ROI faster

Look forward to getting a quicker ROI with a stable, optimized ERP coupled with the Now Platform® from ServiceNow. See an almost immediate impact on business outcomes through automated workflows and enhanced visibility.

Rimini Consult™: Unlocking the Full Potential of the ServiceNow® Platform

Ensure your team is set up for AI transformation success. Learn how Rimini Street can help align the power of the ServiceNow platform with your business goals, developing an operational-ready framework and model.

Read the blog

Take ERP modernization to the next level

As a global leader of end-to-end third-party enterprise software support, management and innovation solutions, Rimini Street serves as a strategic IT partner for organizations like yours. Let us guide you on a path toward not only protecting and future-proofing your IT investment but helping you achieve your growth and profitability goals — faster — by leveraging your existing, highly valuable systems.

  • Enterprise software support
  • Managed services
  • Professional services
  • Software security services
  • Interoperability services
  • Monitoring & health check services
  • Custom support services

Get comprehensive support for your current enterprise software portfolio from a proven provider. Enjoy a broader scope of service, including tax, legal and regulatory updates, to keep your ERP running longer.

With Rimini Support™, you gain:

  • Immediate savings of up to 50% on annual maintenance fees, freeing up funds for innovation
  • Support from a global team of experienced engineers, available in eight languages
  • Average response time of <2 minutes for P1 and P2 critical issues
Learn about Rimini Support

Hand off the daily management of mission-critical applications, along with the ServiceNow AI platform, to our team of software experts. Enjoy a premium support experience that helps improve operational efficiency.

With Rimini Manage™, you gain:

  • Flexibility to choose between unlimited and variable resource models
  • Comprehensive management, maintenance, upgrades and integrations
  • Root-cause analysis to address and prevent recurring issues
Learn about Rimini Manage

Leverage world-class consulting services from our talented, highly tenured professionals. Receive the help you need to help resolve your most challenging IT issues, including security, interoperability and integration.

With Rimini Consult™, you gain:

  • Targeted solutions to future-proof your technology for maximum value
  • Process innovation across HR, finance, supply chain and marketing for better UX
  • IT roadmap and strategy development to help ensure the best path forward
Learn about Rimini Consult

Mitigate the risks of an increasingly complex threat landscape for peace of mind. Leverage our innovative security solutions to help protect your enterprise software, even releases no longer receiving vendor updates.

With Rimini Protect™, you gain:

  • Proactive, zero-day protection for entire classes of vulnerabilities
  • Fast, cost-effective security solutions tailored to your ecosystem and needs
  • Increased threat mitigation without system downtime, helping ensure business continuity
Learn about Rimini Protect

Achieve legacy modernization with not only our AI integration services but also our interoperability solutions. Future-proof your enterprise software by helping ensure seamless compatibility with best-fit technologies.

With Rimini Connect™, you gain:

  • Accelerated IT modernization without costly, time-consuming regression testing and upgrade cycles
  • Freedom to integrate new versions of email, Java, OS and browsers
  • Fast, simple implementation without any changes to vendor code
Learn about Rimini Connect

Improve uptime and help keep your business-critical systems running smoothly with proactive monitoring and health check solutions. Resolve issues before they become critical to avoid costly, complicated fixes.

With Rimini Watch™, you gain:

  • Subscription-based services and turnkey implementations
  • Customized reports and dashboards for real-time system monitoring and visibility
  • Reliable stability of your enterprise software and surrounding environment for innovation
Learn about Rimini Watch

Attain support for your growing IT ecosystem during your transformation journey. Look forward to receiving the same quality and expertise of Rimini Street's support services for even more enterprise software.

With Rimini Custom™, you gain:

  • A proposal tailored to your budget and desired scope of work
  • Guidance and support for improving operational efficiencies
  • Expert orchestration of your systems, helping enable growth and innovation
Learn about Rimini Custom

Hear what our clients have to say

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Hear what our clients have to say
Hear what our clients have to say
“

By following our own roadmap with Rimini Street support, we’ve prioritized meaningful digital advancements over unnecessary updates.”

– Go Harada, General Manager, Information Technology
Learn more
Hear what our clients have to say
Hear what our clients have to say
“

It’s been stress-free. I can go home without worrying about whether my staff will be able to handle ongoing support. When we need support, I know we can rely on Rimini Street.”

– Andrew Matheson, Head of Operations and Automation
Learn more
Hear what our clients have to say
Hear what our clients have to say
“

The technical support that Rimini Street provides for Oracle enables us to quickly resolve system issues and stay on top of the latest technology trends.”

– Dong Hoon Park, Head of IT Department
Learn more

Additional resources

Redefine Supplier Lifecycle Management: Unlock Efficiency, Visibility & Strategic Value
Blog
Redefine Supplier Lifecycle Management: Unlock Efficiency, Visibility & Strategic Value
Andrew Harsch
Andrew Harsch
Product Marketing Director, Managed Services and SAAS
3 min read

Supplier lifecycle management shouldn’t slow down your business. If you’re stuck with manual processes, fragmented systems and reactive fixes, it’s time to rethink your approach.   By taking a structured approach to review the current state of your supplier lifecycle, reimagine a more automated and intelligent future and reengineer your processes for maximum efficiency, you can […]

Read Blog
The Crossroads of ERP: Navigating Innovation in the AI Era
Blog
The Crossroads of ERP: Navigating Innovation in the AI Era
David Rowe
David Rowe
Chief Product Officer & EVP, Global Transformation
4 min read

In the ever-evolving landscape of enterprise technology architecture, we find ourselves at a critical inflection point for enterprise resource planning (ERP) systems. The AI revolution isn’t just knocking at the door — it’s fundamentally transforming how businesses operate and make decisions. As business leaders, we face a profound strategic challenge that extends beyond typical technology […]

Read Blog
The Best of Both Worlds: Maximizing Value with an integrated ServiceNow® and SAP Platform Approach
Blog
The Best of Both Worlds: Maximizing Value with an integrated ServiceNow® and SAP Platform Approach
David Rowe
David Rowe
Chief Product Officer & EVP, Global Transformation
3 min read

In enterprise technology, two main players stand out for their footprint and utilization within the most major enterprise: SAP and ServiceNow. At Rimini Street, we’ve had the privilege of witnessing and participating in the evolution of both platforms while supporting countless organizations in maximizing their ERP investments. With our unique position in the ERP ecosystem, […]

Read Blog
Rimini Street and ServiceNow Partner with Apsen Farmacêutica to Deliver a Next-Generation Vision of Enterprise-Wide Workflow Automation
Press Release
Rimini Street and ServiceNow Partner with Apsen Farmacêutica to Deliver a Next-Generation Vision of Enterprise-Wide Workflow Automation

Pharmaceutical manufacturer layers ServiceNow over its existing SAP ECC 6 ERP platform, enables intelligent workflow and automation for immediate business impact and avoids low ROI spend on expensive, risky vendor-mandated migration to SAP S/4HANA LAS VEGAS – May 7, 2025 –Knowledge 2025 —  Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise software […]

Read Press Release
Bringing ERP into the AI Era with Rimini Consult ™ and ServiceNow®
Video
Bringing ERP into the AI Era with Rimini Consult ™ and ServiceNow®
Watch Video
Modernizing SAP ERP Customizations with Rimini Consult™
Datasheet
Modernizing SAP ERP Customizations with Rimini Consult™
Read Datasheet
Transform Accounts Payable Operations with Rimini Consult™ and ServiceNow Datasheet
Datasheet
Transform Accounts Payable Operations with Rimini Consult™ and ServiceNow Datasheet
Read Datasheet
What is Microsoft Azure’s AutoML and How Does it Accelerate Machine Learning?
Blog
What is Microsoft Azure’s AutoML and How Does it Accelerate Machine Learning?
Bryan Turner
Microsoft Power Platform D365 Principal Architect
3 min read

In the past few years, AI has become an unavoidable topic in just about every conversation within the ERP enterprise technology space. There is an official unspoken race for everyone to bring the power of AI to their own enterprise business solutions. But what does that really mean, and more importantly, what type of effort […]

Read Blog
The Potential of Agile ERP: How Quick Time to Value Delivers Tangible, not Theoretical Results
Blog
The Potential of Agile ERP: How Quick Time to Value Delivers Tangible, not Theoretical Results
Andrew Harsch
Andrew Harsch
Product Marketing Director, Managed Services and SAAS
4 min read

Enterprise Resource Planning (ERP) systems are the cornerstone of the organization, enabling IT and finance leaders to integrate and manage their core business processes. However, the pace of innovation and the increasing demands for modern functionality and outcomes today, not in the distant future, are challenging the long-standing assumption that ERP transformation projects must span […]

Read Blog

Ready to pursue digital IT transformation?

Contact Rimini Street today to learn how we can help you maximize your investments and achieve your transformation objectives on your timeline.

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