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About Rimini Street
What services does Rimini Street provide?
Rimini Street provides a comprehensive suite of end-to-end solutions to support, optimize and transform your current enterprise software, putting you on a smart path to accelerated profitability and growth. Our services include:
- Rimini Support™: Our award-winning third-party support and maintenance services replace software vendor support, providing ultra-responsive service that includes customizations and tax, legal and regulatory updates to keep you compliant. By partnering with Rimini Street, mission-critical systems such as Oracle, SAP, VMware and many others can run for 15+ years without the need for upgrades. Delivered by a global team of >1,220 expert engineers and backed by Rimini Street’s patented and proprietary AI tools and technologies, clients immediately benefit from industry-leading SLAs with an average response time of less than 2 minutes for priority cases, and fast resolution of complex IT issues. By switching to Rimini Street, you can reduce annual support costs by up to 50% and, with no more forced upgrades or service gaps, experience up to 90% savings in total support costs. To date, clients have saved more than $9B by partnering with Rimini Street.
- Rimini Manage™: Our proven managed services for applications, databases and technologies allow you to hand off daily management for increased productivity and cost-efficiency. With fixed-price, unlimited ticketing from an extensive catalog of services, Rimini Manage enables you to benefit from the expertise of our global team of engineers who promptly address incidents, service requests and routine tasks, decreasing backlogs and reducing the burden on your internal team and budget.
- Rimini Consult™: Our enterprise IT professional services offering includes implementation, configuration, migration, vendor-agnostic roadmap and strategy guidance, technology assessments, custom project design, staff skills augmentation and more to help your organization solve its most complex IT challenges and enable transformation. With it, you can add more capability to your team without adding to your payroll.
- Rimini ONE™: Our end-to-end outsourcing solution combines award-winning software support, managed services and more from one trusted partner. By taking the lead resolving your most complex issues and day-to-day needs, we get to know your systems in depth, further reducing handoff time between teams and keeping your business in good health.
- Rimini Protect™: Our exclusive, proactive security solutions and services are unique to Rimini Street and work to shield applications, middleware, databases and hypervisors from both known and unknown threats without dependency on vendor patches or code modifications. Our team of 75+ global security experts help improve your overall security posture and reduce risk exposure in an ever-changing threat landscape. Rimini Protect is available as managed security services and expands to include cybersecurity assessments and implementation services.
- Rimini Connect™: Our patented and proprietary interoperability solutions for browsers, OS, Java and email help extend the life of your current, stable databases, applications and software without the need for upgrades. Leverage your existing systems across your technology stack now and into the future with ease, modernizing your IT environment — no patching or upgrading required.
- Rimini Watch™: Our observability solutions include monitoring and health checks to ensure business continuity and reduce downtime. With Rimini Watch, you can enlist the help of our experts to monitor the performance and execution of thousands of processes continuously, 24/7/365. Proactive, automated solutions decrease case backlogs and resolution time, freeing up your team for high-priority projects.
- Rimini Custom™: Our custom software support solution provides unmatched support to a broader portfolio of software, including those that have reached end of life or end of support. Our team helps maximize the full value and potential of your business-critical systems, including Tibco, OpenText, Informatica, Blue Yonder and more.
- ERP AI and Transformation Services: Through our partnership with ServiceNow, Inc., we accelerate your path to innovation, helping you benefit from the power of AI in weeks or months — not years! We design, deploy and manage your Now Platform® over and across your existing ERP, SaaS and other software supported by Rimini Street for immediate impact. Rimini Street’s solutions architects and ServiceNow platform experts work alongside you to identify areas for immediate modernization, automation and application of AI for your ERP and additional software systems, increasing productivity across the company.
What is included in Rimini Street’s services?
The following benefits are included in our services:
- Dedicated Primary Support Engineer (PSE): We assign a dedicated PSE — from a team averaging 20 years of experience and covering 8 languages — who is available in your time zone and stays familiar with your account for faster, more comprehensive support.
- Patented and proprietary AI support tools and processes for faster resolution: Rimini Street’s patented and proprietary AI tools and processes match your case with the best-fit engineer based on dozens of vectors, all within seconds. Our unique, in-house-built technology detects signals to assist clients proactively, reducing cases that develop urgency and lowering business risk.
- Global, follow-the-sun support model: With more than 1,200 FTE engineers and experts available 24/7/365 located across the globe to support >160 countries and territories, we ensure your case is looked after with the freshest set of eyes until resolution.
- Industry-leading, guaranteed SLAs: When you put in a priority ticket, you’re guaranteed to receive a call back in less than 10 minutes. On average, our response time for P1 and P2 cases is less than 2 minutes, resulting in faster time to resolution and greater peace of mind for our clients. We also provide frequent updates to keep you informed and in the know.
- Global tax, legal and regulatory (TLR) services: Our global TLR services provide proprietary, patent-pending technology scoping from >5,300 government sites, 3,500 sources and 26,000 jurisdictions, ensuring that your applications stay up to date and compliant.
- Break/fix and customization support: We cover integral, mission-critical customizations as if they were part of the standard, delivered product at no additional charge.
- Archiving services: Our ISO 9001:2015-certified archiving process facilitates a safe and rightful transfer of a client’s entitlements from the software vendor, preserving your flexibility to adopt new platforms and releases in the future.
Learn more about what you can expect from Rimini Street support and services.
What technologies does Rimini Street support?
Rimini Street offers support, optimization and transformation capabilities for 600+ software products, middleware, databases and applications, including, but not limited to, Oracle, SAP, VMware, ServiceNow®, Workday®, open-source databases, IBM, Microsoft and others.
The specific technologies we support are as follows:
- Oracle products: Agile Product Lifecycle Management (PLM), Apps Integration Architecture (AIA), ATG Web Commerce, Business Intelligence (OBI), Business Intelligence Enterprise Edition (OBIEE), Data Integrator (ODI), Database, Demantra, E-Business Suite, Endeca, Essbase, Fusion Middleware, Global Knowledge Software Releases (UPK), GoldenGate, Governance Risk and Compliance (GRC), Hyperion, Identity Management, Industry Solutions (IS-Banking, IS-Communications, IS-Customer Care and Billing/CC&B, IS-Financial Services(OFS), IS-Financial Services Analytics Applications(OFSAA), IS-Retail/Retek, IS-Transportation Management(OTM), IS-Utilities), JD Edwards (CNC, EnterpriseOne and World), Primavera, Siebel, SOA Suite, UPK, WebLogic, WebCenter.
- SAP products: ASE (Sybase), Business Intelligence, BusinessObjects, Business Suite/ECC, SAP Cloud Products (Analytics Cloud, Ariba, Basis, Commerce Cloud/Hybris, Concur, Fieldglass, Integrated Business Planning/IBP, SuccessFactors), Governance Risk and Compliance (GRC), HANA Database, Industry Solutions (IS-Apparel and Footwear (AFS), IS-Aerospace & Defense , IS-Automotive, IS-Banking, IS-Healthcare, IS Higher Education & Research, IS-Insurance, IS-Media, IS-Mills, IS-Mining, IS-Oil, IS-Public Sector, IS-Retail, IS-Telco, IS-Utilities), IQ, MaxDB, R/3, SQL Anywhere, S/4HANA (Cloud and On-Premises).
- VMware products: Aria Suite, ESX and ESXi, Horizon, NSX, Site Recovery Manager, Tanzu, vCenter, vRealize, vSAN, vSphere, Workspace ONE, Workstation.
- Salesforce products: Commerce Cloud, ClickSoftware, CPQ, Data Cloud, Experience Cloud, Energy & Utilities Cloud, Field Service Cloud, Health Cloud, Higher Education Cloud, MuleSoft, Marketing Cloud, Revenue Cloud, Sales Cloud, Service Cloud, Tableau.
- ServiceNow products: Accounts Payable Operations, App Engine, App Engine for ERP, Creator Workflow, ERP Canvas, HR Service Delivery, Integration Hub, IT Operations Management, IT Service Management, Sourcing & Procurement Operations, Supplier Lifecycle Operations, Workflow Data Fabric.
- Workday products: Analytics & Reporting, Financial Management, Financial Planning, Human Capital Management (HCM), Human Resource Management, Operational Planning, Spend Management, Workforce Management, Workforce Planning.
- Open-source databases: MariaDB, MongoDB, MySQL, PostgreSQL.
- IBM products: Cognos, Db2, Informix, Infosphere, MQ Series, Tivoli, Planning Analytics, WebSphere
- Microsoft products: SQL Server Database
- Other products: Blue Yonder, OpenText, Informatica, Tibco
Don’t see your technology listed here? We provide custom support solutions for a broader portfolio of enterprise software through our Rimini Custom™ offering. Get in touch with us for a tailored proposal.
How long has Rimini Street been in business?
Rimini Street has been in business since September 2005. The company was founded in Las Vegas, Nevada, by Seth Ravin, who was inspired to redefine enterprise software support by providing a solution markedly different from and higher in value than vendor support.
Using innovative, next-generation support services delivered at up to 50% savings in fees compared to a software vendor’s annual support program, Rimini Street has built its reputation and solidified its place as the global leader of third-party support for Oracle, SAP, VMWare and more, and a trusted end-to-end provider of support, management and innovation solutions for hundreds of products to thousands of clients worldwide.
Where does Rimini Street have office locations?
Rimini Street has 30 offices in 21 countries across the world, including the United States (USA), Mexico, Canada, Brazil, New Zealand, Australia, Japan, South Korea, Hong Kong, Taiwan, Malaysia, Singapore, India, The Netherlands, France, Germany, Israel, Poland, Sweden, United Arab Emirates (UAE) and the United Kingdom (UK).
Where is Rimini Street headquarters?
Rimini Street’s corporate headquarters are in Las Vegas, Nevada. Our corporate headquarters address is:
1700 South Pavilion Center Drive
Suite 330
Las Vegas, NV 89135
What countries does Rimini Street operate in?
Rimini Street supports client operations in >160 countries, territories and administrative regions. Rimini Street has among the broadest language capabilities of third-party support providers with its in-house engineering talent, available in English, French, Hebrew, Japanese, Korean, Chinese (Mandarin), Portuguese (Brazilian) and Spanish. Our company has 30 offices in 21 countries, including the USA, Mexico, Canada, Brazil, New Zealand, Australia, Japan, South Korea, Hong Kong, Taiwan, Malaysia, Singapore, India, The Netherlands, France, Germany, Israel, Poland, Sweden, UAE and the UK.
How many employees does Rimini Street have?
Rimini Street has over 2,000 employees globally and continues to grow every year. We have more than 1,200 highly skilled, full-time engineers and service delivery team members across 21 countries providing extraordinary support and services to thousands of clients.
Interested in joining our team? See all open positions at Rimini Street and learn more about working at Rimini Street.
Who is the CEO of Rimini Street?
Seth Ravin is the co-founder, CEO, President and Chairman of the Board of Rimini Street, and has been the CEO since September 2005.
Is Rimini Street a public company?
Yes, Rimini Street is a public company. Rimini Street was founded as a private company in 2005 and became a publicly traded company (Nasdaq: RMNI) in 2017.
How many clients does Rimini Street have?
To date, Rimini Street has signed 5,900+ contracts with clients in various industries and countries, including more than 200 Fortune 500 and Global Fortune 100 clients. We proudly support clients across all major industries throughout >160 countries, territories and administrative regions. Our client satisfaction scores consistently average 4.9/5.0.
Read our client success stories, see our TrustRadius reviews and explore our reviews on Gartner Peer Insights.
What industries does Rimini Street work with?
Rimini Street offers support, optimization and transformation capabilities for enterprise software, applications, databases and technologies commonly used in many industries, including, but not limited to:
- Energy and utilities
- Financial services
- Government
- Manufacturing
- Retail
- Telecom
- Business and professional services
- Construction
- Education
- Healthcare
- Hospitality
- Media and entertainment
- Nonprofit
- Tech
- Transportation and logistics
- Wholesale and distribution
Our global team includes industry experts who can provide market-specific guidance and custom support solutions that are tailored to your company’s unique needs.
Learn more about the industries we support, and get in touch with us for a custom proposal that details how we can support your organization’s technologies.
What are Rimini Street’s response times?
Rimini Street offers industry-leading SLAs, ensuring that our clients receive prompt support for issues that occur in their mission-critical systems. Our guaranteed response times are as follows:
- P1 (Critical) issues: 10 minutes or less, with updates every 2 elapsed hours
- P2 (Serious) issues: 15 minutes or less, with updates every 4 business hours
- P3 (Standard) issues: 1 business day, with updates every 5 business days
- P4 (Q&A) issues: 1 business day, with updates as appropriate
Our average response time for P1 and P2 issues is less than 2 minutes. For P1 and P2 issues, clients receive responses from a dedicated Primary Support Engineer (PSE) from our team with an average of >20 years of experience. Learn more about what to expect from Rimini Street support and services.
Learn more about Rimini Street
Get to know Rimini Street better by exploring the clients we serve and the insights we share with our community. Discover how we've become a respected name and recognized global leader in the third-party software support industry, serving as a trusted provider of end-to-end solutions for Fortune Global 100, Fortune 500, midmarket, public sector and government organizations across the globe.
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This document was created by Rimini Street, Inc. (“Rimini Street”) and is not sponsored by, endorsed by, or affiliated with Oracle Corporation, SAP SE or any other party. Except as otherwise expressly provided in writing, Rimini Street assumes no liability whatsoever and disclaims any express, implied or statutory warranty relating to the information presented, including, without limitation, any implied warranty of merchantability or fitness for a particular purpose. Rimini Street shall not be liable for any direct, indirect, consequential, punitive, special, or incidental damages arising out of the use or inability to use the information. Rimini Street makes no representations or warranties with respect to the accuracy or completeness of the information provided by third parties, and reserves the right to make changes to the information, services or products, at any time.