Owners and leaders in the business services and professional services industries face a variety of challenges including resource management, optimizing service offerings and profitability, and responding to economic disruption. Rimini Street independent, third party support reduces the worry, labor-intensity, and costs of enterprise software management, enabling service industry clients to focus on business success.
In the business and professional services industries, people and service are the focus, and the value of excellence cannot be overstated. Ensure that business software management and support partners share that same commitment to excellence. Rimini Street manages client enterprise software systems so they can continue to place the most talented individuals at the forefront of their service businesses. Engineer-led, 24x7x365 support is always on and available to Rimini Street clients, anytime and anywhere.
Independent, third-party support from Rimini Street has helped hundreds of business services and professional services organizations significantly reduce total costs of support for their Oracle and SAP applications. Professionals in the service industries understand that providing outstanding service and response times matter in maintaining high customer satisfaction rates and loyalty. Rimini Street Support Services deliver industry-leading response SLAs and cover a wide range of value-added enterprise software management services including customization support and global tax, legal, and regulatory updates at no additional cost. This steadfast focus on client service and success has earned Rimini Street an overall 4.8/5.0 client satisfaction rating.
To survive and then thrive, organizations in business services and professional services are focusing resources on the key priorities of technologies that can help them increase productivity, control costs, attract and retain top talent, and drive success. Rimini Street clients in these industries around the globe can use IT funds saved on software support to invest in these critical initiatives and to craft a Business-Driven IT Roadmap aligned with business goals, rather than following a software vendor-dictated roadmap. Rimini Street application support and enterprise software solutions help maximize the value of current systems, enabling clients to embrace evolving technologies and better focus on the future of delivering superior services.
Maintain and optimize the current stable and mature SAP implementation
Experience ultra-responsive application support for Oracle EBS products
The one-stop shop for support for Oracle Database
Personalized support for PeopleSoft applications and global TLR update services
Personalized application support for JD Edwards software
Get a holistic, layered security model across the entire enterprise
The flexibility to continue using Siebel 6.x, 7.x, and 8.x applications
Reduce the total cost of SQL Server ownership with ultra-responsive solutions
A unique combination of AMS for SAP or Oracle applications plus ERP support
Rimini Street unified support solutions replace software vendor support and deliver a premium, high-touch client service experience to help drive business results. The Rimini Street mission to help clients gain the greatest possible ROI from their enterprise software systems has helped save them over $5B to date.
Rimini Street delivers comprehensive, vendor-agnostic solutions to support, future-proof, and secure client software. Value-added services such as strategic advisory services and fast Legislature-to-Live™ global TL&R updates are included at no extra cost. Expert interoperability solutions help clients keep existing software implementations for at least 15 years.
Rimini Street engineers are focused on providing the highest level of enterprise software management and support. All business services and professional services clients are assigned a Primary Support Engineer (PSE), who is backed by a network of global experts who average 15 years of professional experience resolving complex Oracle and SAP software issues, including root cause analysis.
Every dollar in the IT budget is valuable in business and professional services. Rimini Street clients save 50% on annual support fees compared to vendor support, and save up to 90% on total maintenance costs. Unnecessary upgrades, patching, and self-support can be eliminated, and IT budget dollars — and staff — become newly available to enable investment in digital transformation and other critical strategic initiatives.
“We moved to Rimini Street because the risks were low and we knew the financial savings would be a huge benefit. After we experienced far better support than what we had before, our decision was validated, and we’ve since significantly expanded our global footprint through Rimini Street support .”Simon Lytton Global Applications Director
“SFN Group is reducing the risk of vendor lock-in, by retaining the flexibility (and funding) to select the best application upgrade road map for our business — on our own time line, when we are ready.”Paul Tymchuk VP Information Technology
“Being a publicly traded company means there is a lot of visibility into how we manage costs and ensure operational efficiencies. Rimini Street has been instrumental in delivering substantial cost savings back to the business, so our executive team is very happy we made the decision to switch over.”Mark Decker CIO
Global information technology company, Unisys, moves to Rimini Street for support of Peoplesoft, Oracle EBS, Hyperion and Oracle Databases seeking savings, flexibility, and a superior level of support. The partnership with Rimini Street enabled Unisys to free up funds to enhance their strategic IT initiatives.
SAP licensees had a challenging 2020 with the global pandemic. They now face a looming deadline for the planned end of mainstream maintenance for SAP ECC 6.0 and a decision to make on migrating to S/4HANA. Technology leader IDG recently surveyed SAP licensees to better understand their current challenges and future plans for SAP technology. Topics included SAP innovation, maximizing ERP investment, and third-party support. IDG’s Tom Schmidt, Digital Content Director, speaks with Rimini Street’s Hari Candadai, GVP, Thought Leadership and Strategy, about the top 5 findings from the survey report in this “Navigating the Future of SAP” webinar. View it on demand now.
Your ERP support is running smoothly, but how are your application management services (AMS)? Is there a ticket backlog? How big is it? How old is it? Is oversight a time drain on your IT team that you can no longer afford? Is the service delivery consistent? Is your AMS provider skilled in proactive problem-solving and preventative maintenance? If you’d like better answers to these questions, consider adding Rimini Street application management services to your ERP support. You’ll get seamless integration of ITIL Levels 2-4 support from a single expert partner. Rimini Street unified support delivers measurable value to help you grow your business operations by optimizing existing IT investments and processes. To learn more — and for examples of success metrics from Rimini Street clients who have broken free from legacy AMS models and significantly improved their business outcomes — download this infographic.
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