The Service Provider's Service Provider

Owners and leaders in the business services and professional services industries face a variety of challenges including resource management, optimizing service offerings and profitability, and responding to economic disruption. Rimini Street independent, third-party support services and comprehensive support solutions reduce the worry, labor-intensity, and costs of enterprise software management, enabling service industry clients to focus on business success.

Achieve operational efficiencies and receive premium support services

In the business and professional services industries, people and service are the focus, and the value of excellence cannot be overstated. Ensure that business software management and support partners share that same commitment to excellence. Rimini Street manages client enterprise software systems so they can continue to place the most talented individuals at the forefront of their service businesses. Engineer-led, 24x7x365 support is always on and available to Rimini Street clients, anytime and anywhere.

A man wearing a suit sitting in front of a laptop computer discusses Rimini Street solutions for business services and professional services.

Get significant savings, comprehensive application support, and faster response

Independent, third-party support from Rimini Street has helped hundreds of business services and professional services organizations significantly reduce total costs of support for their Oracle and SAP applications. Professionals in the service industries understand that providing outstanding service and response times matter in maintaining high customer satisfaction rates and loyalty. Rimini Support services deliver industry-leading response SLAs and cover a wide range of value-added enterprise software management services including customization support and global tax, legal, and regulatory updates at no additional cost. This steadfast focus on client service and success has earned Rimini Street an overall 4.9/5.0 client satisfaction rating.

Rimini Street Delivers Award-Winning Software Support for Business and Professional Services Firms

Focus on the future of services and gain control of the IT roadmap

To survive and then thrive, organizations in business services and professional services are focusing resources on the key priorities of technologies that can help them increase productivity, control costs, attract and retain top talent, and drive success. Rimini Street clients in these industries around the globe can use IT funds saved on software support to invest in these critical initiatives and to craft a Business-Driven IT Roadmap aligned with business goals, rather than following a software vendor-dictated roadmap. Rimini Street application support and enterprise software solutions help maximize the value of current systems, enabling clients to embrace evolving technologies and better focus on the future of delivering superior services.

Rimini Street Unified Software Support Helps Enable Transformation for Professional Services Firms

Why Rimini Street

Rimini Street unified support solutions replace software vendor support and deliver a premium, high-touch client service experience to help drive business results. The Rimini Street mission to help clients gain the greatest possible ROI from their enterprise software systems has helped save them over $8B to date.

Better model

Rimini Street delivers comprehensive, vendor-agnostic solutions to support and future-proof client software. Value-added services such as strategic advisory services and fast Legislature-to-Live™ global TL&R updates are included at no extra cost. Expert interoperability solutions help clients keep existing software implementations for at least 15 years.

Better people

Rimini Street engineers are focused on providing the highest level of enterprise software management and support. All business services and professional services clients are assigned a Primary Support Engineer (PSE), who is backed by a network of global experts who average 15 years of professional experience resolving complex Oracle and SAP software issues, including root cause analysis.

Better outcomes

Every dollar in the IT budget is valuable in business and professional services. Rimini Street clients save 50% on annual support fees compared to vendor support, and save up to 90% on total maintenance costs. Unnecessary upgrades, patching, and self-support can be eliminated, and IT budget dollars — and staff — become newly available to enable investment in digital transformation and other critical strategic initiatives.

Rimini Street Comprehensive Software Support Helps Professional Services Firms Focus on Success

Featured Clients

Featured Clients
Featured Clients

We log in a ticket, and Rimini Street provides root cause analysis and permanently fixes those issues. We are seeing vast improvements leading to stabilization and ability to meet our KPIs.”

– Criselda de Jesus Department Head, HCM and CRM Solutions
Featured Clients
Featured Clients

The best part is that our customers have not seen any difference. We are still working together but with upgraded and compliant systems. We can be ISO certified. This is the key to working with partners such as the UK Post Office.”

– Hugues Piet Lataudrie Row Director BO Solutions and Digital BP
Featured Clients
Featured Clients

We have the cost savings, which was a primary goal, but we’ve been able to optimize the SLAs we originally had in place to enhance the quality of service we provide to the rest of the company. In our monthly reviews, the SLA numbers are fantastic.

We have so much confidence in Rimini Street. The staff is knowledgeable, reliable, and dedicated. The comprehensive approach has enabled us to maximize the functionality of PeopleSoft and all of the associated investments we’ve made.”

– Jill Crabtree Vice President, ERP Technology

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