Owners and leaders in the business services and professional services industries face a variety of challenges including resource management, optimizing service offerings and profitability, and responding to economic disruption. Rimini Street independent, third party support reduces the worry, labor-intensity, and costs of enterprise software management, enabling service industry clients to focus on business success.
In the business and professional services industries, people and service are the focus, and the value of excellence cannot be overstated. Ensure that business software management and support partners share that same commitment to excellence. Rimini Street manages client enterprise software systems so they can continue to place the most talented individuals at the forefront of their service businesses. Engineer-led, 24x7x365 support is always on and available to Rimini Street clients, anytime and anywhere.
Independent, third-party support from Rimini Street has helped hundreds of business services and professional services organizations significantly reduce total costs of support for their Oracle and SAP applications. Professionals in the service industries understand that providing outstanding service and response times matter in maintaining high customer satisfaction rates and loyalty. Rimini Street Support Services deliver industry-leading response SLAs and cover a wide range of value-added enterprise software management services including customization support and global tax, legal, and regulatory updates at no additional cost. This steadfast focus on client service and success has earned Rimini Street an overall 4.8/5.0 client satisfaction rating.
To survive and then thrive, organizations in business services and professional services are focusing resources on the key priorities of technologies that can help them increase productivity, control costs, attract and retain top talent, and drive success. Rimini Street clients in these industries around the globe can use IT funds saved on software support to invest in these critical initiatives and to craft a Business-Driven IT Roadmap aligned with business goals, rather than following a software vendor-dictated roadmap. Rimini Street application support and enterprise software solutions help maximize the value of current systems, enabling clients to embrace evolving technologies and better focus on the future of delivering superior services.
Maintain and optimize the current stable and mature SAP implementation
Experience ultra-responsive application support for Oracle EBS products
The one-stop shop for support for Oracle Database
Personalized support for PeopleSoft applications and global TLR update services
Personalized application support for JD Edwards software
Get a holistic, layered security model across the entire enterprise
The flexibility to continue using Siebel 6.x, 7.x, and 8.x applications
Reduce the total cost of SQL Server ownership with ultra-responsive solutions
A unique combination of AMS for SAP or Oracle applications plus ERP support
Rimini Street unified support solutions replace software vendor support and deliver a premium, high-touch client service experience to help drive business results. The Rimini Street mission to help clients gain the greatest possible ROI from their enterprise software systems has helped save them nearly $5B to date.
Rimini Street delivers comprehensive, vendor-agnostic solutions to support, future-proof, and secure client software. Value-added services such as strategic advisory services and fast Legislature-to-Live™ global TL&R updates are included at no extra cost. Expert interoperability solutions help clients keep existing software implementations for at least 15 years.
Rimini Street engineers are focused on providing the highest level of enterprise software management and support. All business services and professional services clients are assigned a Primary Support Engineer (PSE), who is backed by a network of global experts who average 15 years of professional experience resolving complex Oracle and SAP software issues, including root cause analysis.
Every dollar in the IT budget is valuable in business and professional services. Rimini Street clients save 50% on annual support fees compared to vendor support, and save up to 90% on total maintenance costs. Unnecessary upgrades, patching, and self-support can be eliminated, and IT budget dollars — and staff — become newly available to enable investment in digital transformation and other critical strategic initiatives.
“With Rimini Street we get the whole package: ultra-responsive service at a reasonable price, the ability to upgrade when it makes sense for us, and premium support features like strategic advisory services. Rimini Street has changed the way we think about support.”Mike Pfeiffer Vice-President Technology
“One of our goals was to become more flexible in our PeopleSoft applications upgrade strategy to be able to decide when and how we upgrade these tools. By archiving the PeopleSoft updates we were already entitled to, we were able to complete an upgrade while on independent support — and do it on our own timeline. If we want to upgrade in the future, that’s a choice we can make without outside pressure.”Steve Jacobs IT Director
“Our business is growing, and Rimini Street is helping enable us to make investments into other vital technologies for our online business and mobile initiatives, as a result of cutting our Oracle bill in half.”Mike Tobin Business Systems Manager
“Rimini Street is helping us implement our core hybrid IT philosophy.”Randy Martin Director of Corporate Systems
“Keeping our SAP system updated with constant hardware and related changes and updates from multiple vendors was always a pain — and expensive. Now, we can easily upgrade the hardware without making any changes to the virtual machine running our ERP processes, so it doesn’t limit us.”Dave Pattison IT Director
With all Oracle PeopleSoft releases except for 9.2 in sustaining support and no announcement of 9.3, our customers have been finding creative ways to control costs and make things easier to do.
SAP customers contemplating the transition to S/4HANA have a lot to consider. A move to S/4HANA is more than an upgrade; it’s a new implementation effort, a new platform, and a new database. With costs estimated to be 5 to 7 times current license costs and potential barriers to aligning scarce expertise to make the move with minimal disruption, many customers are searching for options. The Valoir Research report, “Assessing an SAP-Rimini Street Strategy,” helps SAP customers understand the role of independent, third-party support from Rimini Street. In the report, you’ll learn: The current state of SAP software support and licensing burdens The value of stopping the clock on SAP’s planned deadlines to make the S/4HANA move when your business needs dictate – not SAP’s roadmap Ways customers are using liberated resources and budget to help fund digital transformation and accelerate innovation initiatives How Rimini Street independent, third-party support has helped customers reset their SAP relationships to better position themselves for an eventual move to S/4HANA
Rimini Street third-party support for enterprise software delivers leading, guaranteed 10-minute response SLA for critical, P1 cases around the world.
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