Take Control of Siebel Roadmaps

Eliminate overspending — save up to 90% on total support for Siebel applications

Currently, Siebel support customers are no longer fully supported unless they have upgraded their Siebel software to release 8.1/8.2. And with Siebel IP 2017 effectively a terminal release on Oracle’s roadmap, many licensees are seeing the amount of new value they receive from their Siebel support decrease, while Siebel support costs continue to increase. Rimini Street guarantees 50% savings on annual support fees and up to 90% savings on total cost of maintenance for Siebel while eliminating the need to pay for expensive upgrades or updates simply to remain fully supported.

Support for Oracle Siebel

Help liberate resources and avoid the software vendor-dictated model

Siebel support policies tend to force IT organizations to continually upgrade and/or apply updates while delivering less meaningful innovation needed for the business. Rimini Street supports current Siebel releases for at least 15 years including customizations, without having to perform upgrades or ongoing updates just to remain supported. In addition, IT teams enjoy a more comprehensive and responsive support experience, including faster response SLAs for critical issues and the industry’s fastest Legislature-to-LiveTM tax, legal and regulatory updates, helping free more time for new initiatives.

Third-Party Support for Oracle Siebel

Drive strategic business priorities

Rimini Street helps provide the freedom to deploy budget and resources towards the priorities of clients' unique businesses, whether to optimize current operations or accelerate new growth. This includes leveraging the latest, industry-leading technologies beyond the software vendor’s roadmap, including the cloud model of choice or across hybrid IT environments.

Rimini Street Support for Oracle Siebel

Siebel Product Lines Supported

Leveraging Rimini Street independent support for Siebel applications, Siebel licensees can keep their existing application modules and release updates, even if they have not currently deployed them. Licensees can then implement these modules and updates on their own schedules to meet their specific business needs.

Siebel Sales
Siebel Service
Siebel Call Center
Siebel Financial Services
Siebel Communications, Media, and Energy
Siebel Loyalty

Why Rimini Street

Rimini Street was founded to disrupt and redefine the enterprise software support model by developing innovative new products and services that put client success first. Delivering premium-level support and highly skilled engineering expertise at a fraction of the cost, Rimini Street ensures that its clients receive the highest level of value and customer service every day.

Better model

24x7x365 follow-the-sun support for Siebel software for 15+ years without forced upgrades or updates, plus a guaranteed P1 SLA response time of fewer than 10 minutes.

Better people

Assigned Primary Support Engineers (PSEs) with an average of 20 years of real-world Siebel application support services experience and a seasoned Oracle Siebel support delivery team, act as an extension of internal IT organizations.

Better outcomes

Extend the useful life of Siebel assets while saving up to 90% on total maintenance and support costs by working with a partner highly rated for on continual client satisfaction.

Rimini Street Third-Party Support for Oracle Siebel

Compare the value

Beyond the guaranteed savings, Rimini Street delivers a more comprehensive support experience for IT teams including industry-leading tax, legal, and regulatory updates; custom code support at no extra charge; and full support for current Oracle releases for at least 15 years with no required upgrades or updates. In addition, Rimini Street provides strategic services to help plan and execute the Oracle IT strategy of choice, free from the software vendor’s Siebel support agenda and timetable, including guidance on software and technology roadmaps, licensing, security, and cloud strategies.

Support Features
Rimini Street
Oracle Premier and Extended
Oracle Sustaining
Support Services
Application and documentation fixes
No new fixes
Operational and configuration support
Installation and upgrade support
No new upgrade scripts
Named, regional primary support engineer with an average of 20 years of experience
Account management services
10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications
Full support with no required upgrades
Customization support
Performance support
Interoperability and integration support
Full support of current release for at least 15 years from contract date
Strategic Services
Technical, functional, and application roadmap advisory services
Cloud advisory services
License advisory services
License advisory services
Interoperability and integration advisory services
Monitor and check advisory services
Impact on Resources
Significant reduction in operating costs (budget, people, time)
Independence from vendor-dictated roadmap

“Not only has Rimini Street taken their time to really understand our implementation, they really understand our technical environment, and because of that we get better support.”

Jay Ferro, former CIO, American Cancer Society

Featured Clients

Featured Clients
Featured Clients

We log in a ticket, and Rimini Street provides root cause analysis and permanently fixes those issues. We are seeing vast improvements leading to stabilization and ability to meet our KPIs.”

– Criselda de Jesus Department Head, HCM and CRM Solutions
Featured Clients
Featured Clients

The best part is that our customers have not seen any difference. We are still working together but with upgraded and compliant systems. We can be ISO certified. This is the key to working with partners such as the UK Post Office.”

– Hugues Piet Lataudrie Row Director BO Solutions and Digital BP
Featured Clients
Featured Clients

Rimini Street took the time to understand our business needs and proposed a tailored solution to reduce our cost and improve our Oracle and SAP system operations. With Rimini Support™, we expect to reduce Oracle and SAP maintenance costs and leverage this budget to our IT infrastructure management. ”

– JinCheol Yoon Head of Digital Support Office

Switch support for Siebel.

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