Engineer-led software support from Siebel experts

Your Oracle Siebel applications are robust and proven, just right for customer engagement and for supporting your digital transformation. Maintain control of your IT roadmap as you reduce your total cost of ownership (TCO) with Rimini Support™ for Siebel.

Rimini Support delivers significant savings so you can reallocate funds from your current budget to innovation. Our Siebel software specialists can fully support your Siebel release — including all customizations and all tax, legal, and regulatory updates for nearly 200 countries — for 15+ more years from the time you switch to us, with no unnecessary upgrades or updates.

Our Primary Support Engineers, who average 20+ years of experience, lead our 24/7/365 global, follow-the-sun support. And while we guarantee a response time of 10 minutes for critical P1 issues, our actual average response time is under 90 seconds for P1 and P2 issues.

Our responsive, comprehensive support services can help you:
  • achieve your financial, operational, and strategic goals
  • extract greater value from your IT investments
  • proactively secure your enterprise software ecosystem
  • create meaningful customer experiences
  • streamline and automate business processes
Up to
90%

savings on total support costs

800+

full-time staff engineers across 17 countries

Less than
2 minutes

average response time for critical P1 and P2 issues

4.9/5.0

overall average client satisfaction rating

Managed services free your IT team for critical strategic priorities

With Rimini Manage™ for Oracle, we can take on your day-to-day IT service management with efficiency and expertise. We have extensive experience in complex software and can manage your Siebel applications, improve operational productivity, reduce complexity, and help fill IT skills gaps.

The benefits of Rimini Manage™ for Oracle include:
  • an always-on global network of expert software engineers
  • an unlimited ticket model from a broad catalog of services
  • human-first expertise empowered by AI service insight and automation
  • root cause analysis to prevent incident recurrence
  • reduced project backlogs and fast incident resolution
  • predictable billing
Third-Party Support for Oracle Siebel

Benefits of partnering with Rimini Street

Gain More Value from Support

Gain More Value from Support

Get deep Siebel expertise and reduced costs
Extend the Life of Siebel

Extend the Life of Siebel

We’ll support your Siebel software for another 15+ years
Innovate Around Existing Systems

Innovate Around Existing Systems

Reallocate support savings to IT modernization
Enable Business Stakeholders

Enable Business Stakeholders

Deliver new functionality to drive growth

Siebel product lines we support

With Rimini Support, you can keep your existing Siebel application modules and release updates, even if you have not deployed them yet. You can then implement modules and updates on your own schedule to meet your specific business needs and timing. Our support for Siebel software includes:

Siebel Sales
Siebel Service
Siebel Call Center
Siebel Financial Services
Siebel Communications, Media, and Energy
Siebel Loyalty

Featured Clients

Featured Clients
Featured Clients

Having support from Rimini ONE has greatly reduced the need for our team to provide after-hours support and enabled them to spend more time on strategic projects that add greater value for our customers. The partnership is definitely paying off dividends.”

– Stefan Vargheese Engineering Manager
Featured Clients
Featured Clients

With Rimini Street, the scope of support covers our customizations and add-ons. We have experienced faster time to solution and no hesitation resolving issues with our customized environment.”

– Jae-Hoon Jung Information Strategy Team Leader
Featured Clients
Featured Clients

We need nothing less than extraordinary support, and with the extraordinary support we get from Rimini Street, we can continue providing extraordinary support for our customers.”

– Raj Velpuru Vice President, Application

Let's Start a Conversation

How can Rimini Support for Siebel help you meet your goals?

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