Take Control of Siebel Roadmaps
Eliminate overspending — save up to 90% on total support for Siebel applications
Currently, Siebel support customers are no longer fully supported unless they have upgraded their Siebel software to release 8.1/8.2. And with Siebel IP 2017 effectively a terminal release on Oracle’s roadmap, many licensees are seeing the amount of new value they receive from their Siebel support decrease, while Siebel support costs continue to increase. Rimini Street guarantees 50% savings on annual support fees and up to 90% savings on total cost of maintenance for Siebel while eliminating the need to pay for expensive upgrades or updates simply to remain fully supported.
Help liberate resources and avoid the software vendor-dictated model
Siebel support policies tend to force IT organizations to continually upgrade and/or apply updates while delivering less meaningful innovation needed for the business. Rimini Street supports current Siebel releases for at least 15 years including customizations, without having to perform upgrades or ongoing updates just to remain supported. In addition, IT teams enjoy a more comprehensive and responsive support experience, including faster response SLAs for critical issues and the industry’s fastest Legislature-to-LiveTM tax, legal and regulatory updates, helping free more time for new initiatives.
Drive strategic business priorities
Rimini Street helps provide the freedom to deploy budget and resources towards the priorities of clients' unique businesses, whether to optimize current operations or accelerate new growth. This includes leveraging the latest, industry-leading technologies beyond the software vendor’s roadmap, including the cloud model of choice or across hybrid IT environments.
Why Rimini Street
Rimini Street was founded to disrupt and redefine the enterprise software support model by developing innovative new products and services that put client success first. Delivering premium-level support and highly skilled engineering expertise at a fraction of the cost, Rimini Street ensures that its clients receive the highest level of value and customer service every day.
Better model
24x7x365 follow-the-sun support for Siebel software for 15+ years without forced upgrades or updates, plus a guaranteed P1 SLA response time of fewer than 10 minutes.
Better people
Assigned Primary Support Engineers (PSEs) with an average of 20 years of real-world Siebel application support services experience and a seasoned Oracle Siebel support delivery team, act as an extension of internal IT organizations.
Better outcomes
Extend the useful life of Siebel assets while saving up to 90% on total maintenance and support costs by working with a partner highly rated for on continual client satisfaction.
Compare the value
Beyond the guaranteed savings, Rimini Street delivers a more comprehensive support experience for IT teams including industry-leading tax, legal, and regulatory updates; custom code support at no extra charge; and full support for current Oracle releases for at least 15 years with no required upgrades or updates. In addition, Rimini Street provides strategic services to help plan and execute the Oracle IT strategy of choice, free from the software vendor’s Siebel support agenda and timetable, including guidance on software and technology roadmaps, licensing, security, and cloud strategies.
Support Features |
Rimini Street |
Oracle Premier and Extended |
Oracle Sustaining |
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Support Services |
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Application and documentation fixes |
No new fixes |
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Operational and configuration support |
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Installation and upgrade support |
No new upgrade scripts |
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Named, regional primary support engineer with an average of 20 years of experience |
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Account management services |
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Full support with no required upgrades |
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Customization support |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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License advisory services |
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Interoperability and integration advisory services |
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Monitor and check advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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“Not only has Rimini Street taken their time to really understand our implementation, they really understand our technical environment, and because of that we get better support.”
Featured Clients
We log in a ticket, and Rimini Street provides root cause analysis and permanently fixes those issues. We are seeing vast improvements leading to stabilization and ability to meet our KPIs.”
– Criselda de Jesus Department Head, HCM and CRM Solutions
The best part is that our customers have not seen any difference. We are still working together but with upgraded and compliant systems. We can be ISO certified. This is the key to working with partners such as the UK Post Office.”
– Hugues Piet Lataudrie Row Director BO Solutions and Digital BP
Rimini Street took the time to understand our business needs and proposed a tailored solution to reduce our cost and improve our Oracle and SAP system operations. With Rimini Support™, we expect to reduce Oracle and SAP maintenance costs and leverage this budget to our IT infrastructure management. ”
– JinCheol Yoon Head of Digital Support Office
Additional Resources
Composable ERP for Oracle: Your Roadmap, Your Advantage
3 Smart Paths to Innovation for Your Oracle Roadmap
Why Enterprises Are Rethinking Their Oracle Relationship and Cloud Strategy
In this webinar, Sr. Product Marketing Director, Jason Kotsaftis, and VP of Market Research, Pat Phelan discuss the findings from Rimini Street's 2019 Oracle Applications Survey.
Rimini Manage for Salesforce®
Achieving Greater ROI from Your Salesforce® Solution Investment
Understanding Comprehensive Database Security
You Own Your Data: Protect It with a Formal Database Security Program
Getting the Most from Your Support for Oracle Siebel Software
Oracle Siebel software applications are robust and proven, yet can present several pain points for licensees, including: no full support for Siebel software releases earlier than 8.1/8.2 currently no new major Siebel release on Oracle’s roadmap plan uncertainty around future Siebel product roadmaps as Oracle encourages cloud solutions expensive to operate, maintain, and upgrade applications, with perceived new value from Oracle support decreasing as costs increase So how can Siebel licensees help maximize the total cost of their stable, customized systems? Minimize or eliminate upgrade/update costs and disruptions? Enable a strategic IT roadmap and fund digital transformation? Third-party support addresses these, and more. Read this white paper for valuable insights on optimizing support for Oracle Siebel software, including: a review of Siebel software releases a look at the financial and logistical realities of Oracle’s Continuous Innovation support model recommendations for regaining control of your IT roadmap and paying for innovation with newly available funds from your existing IT budget
How UK Public Sector Organisations are Delivering Quality Essential Services and Innovation While Reducing ERP Support Costs
In this Rimini Street webinar, public sector IT leaders share how they’re making significant savings, taking control of their IT roadmaps and planning for the future
Rimini Street: What We Do
We don't make ERP or database software like Oracle and SAP. We support and manage that software. Over the past 15 years, we have helped over 3,000 clients save billions of dollars. It's because we are built for support. Built to help clients avoid costly fees and ERP upgrades, so they can innovate and fuel growth. Other companies do software. We do support.
Rimini Street Support for Siebel
Develop Next-Generation Customer Experience Solutions With Your Siebel Application Platform
Switch support for Siebel.
Contact us to learn more.
