Address Resource Gaps and Improve Operational Productivity With a Single Integrated Solution

Robust IT management services including AMS for Oracle, SAP and Salesforce are within reach.

The pressure on IT leaders is real. You are tasked with managing IT costs, improving operational performance, and delivering more responsive service levels – while still advancing IT innovation that keeps pace with rapidly evolving business needs. This causes a mounting pile of disparate software, SaaS, databases, and applications for IT to manage and maintain.  However, internal staffing challenges and turnover often force you to spend too much time trying to find and retain the right skills and talent – especially related to enterprise applications such as Oracle, SAP and Salesforce.

While you would like to focus limited internal staffing toward IT innovation and cloud-related projects, you can’t ignore the balance of needing resources to manage and improve existing environments. There is a strong need to access experienced software engineering talent who not only can understand existing client IT environments and take over software and application management tasks, but also to help IT teams become more efficient and cost-effective in the process.  The solution is Rimini Manage.

Explore How the Services Work

Software Supported by Rimini Manage

Managed Services for Oracle

Keep business-critical Oracle applications stable while improving service levels.
Rimini Manage for Oracle

Managed Services for SAP

Simplify and consolidate your SAP application and management operations.
Rimini Manage for SAP

Managed Services for Salesforce

Drive more value from Salesforce investments and control operating costs.
Rimini Manage for Salesforce

Why Rimini Manage

Consolidate and simplify application management operations and software vendor annual support. Rimini Street provides direct access to expert engineers to deliver a premium support experience and an efficient, streamlined support model. Drive better business outcomes with improved service levels and faster resolutions.

No Worry Approach

At the heart of the Rimini Manage offering is the concept of Unified Software Services that includes both Managed Services and Software Support delivered by a global team of experienced engineers with deep ERP and application experience. This model integrates and automates L2/L3/L4 case monitoring which means fewer handoffs, escalations and rework.

Continuous Optimization

Our unique business model moves far beyond traditional staff augmentation and system monitoring/maintenance to analyze root causes that help prevent future issues, streamline business processes and improve service levels.

Unlimited Model

Our Rimini Manage unlimited ticket model* allow clients to benefit from predictable billing of IT application requests and needs. The approach provides internal IT team members the confidence of addressing issues and improving processes without escalating subscription costs or variable service levels.
*For incidents and service requests from a catalog of services

Rimini Street Managed Services for Applications

Compare the value

Research, evaluate, and consider the differences before choosing a managed services alternative for mission-critical applications.

Traditional MSPs
MSP Key Attributes
Our 360° Managed Services Value
Land and expand, revenue generation
Overall Focus
Unlimited subscription model
Our advantage!
Contract-focused and tactical
Management Approach
Business driven and strategic
Multi-vendor and inefficient
Case Resolution
Single vendor and streamlined (L2-4)
Transform and/or replace
Systems approach
Extend the lifespan
Maximizing revenue
Cost Model
Fixed fee and unlimited cases
Case volumes and speed to closure
Case Management
Root cause and client satisfaction
Often SAP/Oracle and project-focused
Advice & Guidance
Agnostic and client-focused
SLAS can be hidden behind product support agreements
SLA Management
Transparent, driving the right behaviors

Start optimizing with Unified Managed Services and Software Support.

Contact us to learn more.

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