Improve Operational Productivity by Combining Multiple Support Services Under a Single Vendor
What Are Application Management Services? Application Management Services (AMS) include service requests, incidents, routine tasks, and enhancement hours. And while AMS is not new, the traditional model is generally focused on labor hours, not outcomes, and may not be optimized for client success. Rimini Street offers an integrated approach, delivering a unique combination of Application Management Services and software support to address application break-fix support, managed services that help reduce incident backlogs, and nearshore outsourcing. With a model based on outcomes and engineers compensated based on client satisfaction, clients can reap the benefits of better service to support their business without the scope creep or endless change requests common with low-cost, outsourced vendors.
Consolidate and simplify application management operations and software vendor annual support. Rimini Street provides direct access to expert engineers to deliver a premium support experience and an efficient, streamlined support model. Drive better business outcomes with improved service levels and faster resolutions.
The Rimini Street model focuses on incident resolution instead of man-hours and closing tickets. With an Application Support Engineer and experts around the globe, clients benefit from fewer contracts, consistent case ownership and management across support services, and improved efficiency versus a multi-vendor model.
All clients are assigned an experienced Application Support Engineer. These expert engineers are on the front lines managing client tickets and driving resolution. With experts working cases and streamlining processes, clients can expect a manageable backlog of incidents rather than endless escalations.
Rimini Street's integrated managed service and support solution can simplify operations and help extend the lifespan and value of existing systems so clients can invest time and resources into strategic growth initiatives.
Compare the value
Research, evaluate, and consider the differences before choosing an application management services alternative for mission-critical applications.