Rimini Manage: IT Management Services & AMS

Quickly address resource gaps and operational efficiencies with unified IT management and support

Robust IT management services for ERP applications, databases, and technology platforms are within reach.

In today’s dynamic business landscape, IT leaders are tasked with managing costs, while improving operational performance and service level responsiveness. At the same time, they are responsible for delivering IT innovation and need a variety of IT skills to accomplish all internal goals.

However, as IT teams continue to turnover, it becomes increasingly difficult to find reliable internal and outsourced team members to help manage the evolving needs of complex existing environments – especially related to enterprise applications such as Oracle, SAP, Salesforce® and their associated databases.

That’s where Rimini Manage can help. You’ll have access to a team of 800+ engineering experts who understand complex Oracle, SAP, Salesforce, and database environments. This allows you to free up valuable internal IT resources to focus on innovation projects – with peace of mind that our team is in place to not only manage your environment, but to also help you optimize it.

Applications Supported by Rimini Manage

Managed Services for Oracle

Help ensure the stability of your business-critical Oracle applications while improving service levels.

Rimini Manage for Oracle

Managed Services for SAP

Simplify and consolidate your SAP application and management operations.

Rimini Manage for SAP

Managed Services for Salesforce

Unlock more value from your Salesforce investments while optimizing operating costs.

Rimini Manage for Salesforce

Why Rimini Manage

Consolidate and simplify application and database management while freeing up internal resources with one trusted partner for managed services and support. Rimini Street provides access to expert engineers when you need them to deliver a premium services and support experience. Our team is focused on helping you drive more efficiency, improve service levels, and provide faster resolutions so you can free up time, resources, and budget on IT transformation.

No Worry Approach

At the heart of the Rimini Manage offering is the concept of Unified Software Services that includes both Managed Services and Software Support delivered by a global team of experienced engineers with with deep ERP applications and database experience. This model integrates and automates managed services and support case monitoring which means fewer handoffs, escalations and rework.

Continuous Optimization

Our unique business model moves far beyond traditional staff augmentation and system monitoring/maintenance to analyze root causes that help prevent future issues, streamline business processes and improve service levels.

Flexible Program Options

Our unique subscription model provides flexibility to choose from an unlimited ticket model* that allows you to benefit from predictable billing of application and database requests and needs, and a variable resource model that provides the right coverage levels as your business needs grow and contract. We also include adaptive professional services resources to assist with system enhancements, professional services projects, and unique staff augmentation needs over time.
_{*For incidents and service requests from a catalog of services}

Rimini Street Managed Services for Applications

Compare the value

Research, evaluate, and consider the differences before choosing a managed services alternative for mission-critical applications.

Traditional MSPs	MSP Key Attributes	Our 360° Managed Services Value
Land and expand, revenue generation	Overall Focus	Flexibility to choose between unlimited and variable resource models
Contract-focused and tactical	Management Approach	Business driven and strategic
Multi-vendor and inefficient	Case Resolution	Single vendor for streamlined services and support
Transform and/or replace	Systems approach	Extend the lifespan
Maximizing revenue	Cost Model	Pricing options to best match your business needs
Case volumes and speed to closure	Case Management	Root cause and client satisfaction
Often SAP/Oracle and project-focused	Advice & Guidance	Agnostic and client-focused
SLAS can be hidden behind product support agreements	SLA Management	Transparent, driving the right behaviors