Achieve operational efficiency with application managed services
With increasing system complexity, rising labor costs and the growing talent shortage, managing the evolving needs of backend applications, databases and technology platforms continues to be a challenge for IT leaders. But finding the right managed services provider — at the right price — can do much good in reducing operational hurdles such as ticket backlogs, system breakage and delayed solutions.
That’s where Rimini Street can help. Since 2005, we’ve worked on the most complex IT issues for hundreds of products, cementing our position as the market leader of third-party software support for Oracle, SAP, VMware® and more. Due to the demand from our clients, we’ve expanded our portfolio to include application managed services, helping to not simply manage your environment but optimize it for innovation and growth.
Unlike other managed service providers who charge per ticket, our fixed price, unlimited ticketing model from an extensive catalog of services gives you greater control over your expenditures and the advantage of having a partner who is incentivized to address your issues once and for all.
Gain access to a team of 800+ engineering experts with in-depth knowledge of Oracle, SAP, Workday® applications, the ServiceNow® platform and more. Fill IT skills gaps, drive efficiency and resolve issues faster, so you can dedicate more time, resources and funds to prioritizing strategic initiatives and achieving profitability goals.
We’ll Get You There.™
Maintain application stability
Get robust service for less
Regain team focus and time
Rimini Manage solutions and services
Our unique application managed services are designed to address resource gaps and operational inefficiencies quickly. With flexible program options and an ever-growing list of applications supported, Rimini Street makes it easy to maximize your investments.
Maintain the stability of your business-critical Oracle applications to enable innovation that drives growth and keeps you from lagging behind the curve. Our solution gives you access to hard-to-find Oracle support skills while delivering greater efficiency, cost savings and technology freedom. With Rimini Manage for Oracle, you can entrust our team with managing products such as E-Business Suite and JD Edwards — all while receiving more overall value for less.
Trust Rimini Street’s SAP experts to keep your SAP ECC, S/4HANA and cloud applications running at peak performance. By unifying support and managed services with Rimini Street, you can reduce your backlog and the recurrence of issues. Whether replacing a systems integrator or augmenting your staff, you can rest easy with direct access to our global team of highly experienced SAP engineers, so your team can focus on transformation efforts.
As your trusted Salesforce partner, Rimini Street provides a flexible suite of services, including outsourced administration and managed services, delivered by global CRM experts who are accountable for your evolving business needs. You can rely on our engineers to not only maintain your platform but help you increase user adoption, retire technical debt and implement the latest enhancements.
Empower your internal IT team with managed services for Workday applications. Allow our team to fill skills gaps and handle operational tasks while yours prioritizes other strategic initiatives you have planned. We’ll help you get the most out of your Workday investments, simplifying management, increasing adoption and optimizing and maximizing the full potential of your HR and finance systems.
Get the most out of your ServiceNow investments through our managed application services while simultaneously minimizing operational costs. Our team can provide the expertise needed to eliminate backlog and drive value, helping you maximize the ROI of all your ServiceNow products, including ITSM, ITOM and more. Let us help you leverage the power of ServiceNow for continuous improvement and modernization of your ERP systems.
Optimize Application Management Services (AMS) to Drive Business Growth
Enterprise application management services alone may seem like a good option, but choosing the wrong vendor can come at the expense of higher-than-expected costs and lower-than-expected quality of service. Discover how an integrated management and support model can remove service gaps and handoff challenges while delivering smart results at a smart price.
Hear what our clients have to say
Rimini Street helps reduce wasted effort. By minimising friction and focusing on outcomes, I can channel my resources where they matter most.”
Rimini Street has helped us to maximize the lifespan of our SAP system and to avoid unnecessarily spending money on upgrades. We’ve been able to redirect those funds into acquisitions and developing new products. We’re now spending money on growing NIBCO, not just keeping the lights on.”
Rimini's proposal for AMS delighted us due to the differential of its model. In addition to the seniority of the engineers and extremely fast response time, today we don't waste any more time having to manage the tickets. It is a great optimization of resources to have a single service provider for support and AMS.”
One of our goals was to become more flexible in our PeopleSoft applications upgrade strategy to be able to decide when and how we upgrade these tools. By archiving the PeopleSoft updates we were already entitled to, we were able to complete an upgrade while on independent support — and do it on our own timeline. If we want to upgrade in the future, that’s a choice we can make without outside pressure.”
Additional resources
Volatility. It’s here to stay for the next unforeseen number of years, so get comfortable with the uncomfortable. While some may argue that planning in today’s market is impossible to do, the most effective way to navigate and win is to take a pragmatic approach to investments, risk management and workforce planning. As a seasoned […]
As the VP of SAP Service Delivery at Rimini Street, I’ve seen the chaos that upgrades can bring to an organization. IT leaders understand upgrades are more than just technical exercises – they can introduce potential downtime, compatibility issues, and unexpected disruptions. As a real-life situation, after upgrading SuccessFactors, one of our large utility clients […]
Organizations can now benefit from Rimini Street’s expert management services to streamline Workday operations, address staffing needs, and drive better business outcomes LAS VEGAS – March 27, 2025 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise software support and innovation solutions, and the leading third-party support provider for Oracle, SAP and […]
Senior leaders in IT, finance, procurement, and supply chain are under financial and time pressure to streamline their operations, enhance productivity, and drive innovation. With technology driven deadlines, board and end user expectations, and competition at an all-time high, where do leaders turn to for not only solid advice but also near-term action? Enter the […]
For most business leaders, the impact of the newly announced tariffs is top of mind. We sat down with Michael Perica, CFO at Rimini Street, to get his perspective on what actions finance and IT executives should take to better prepare their business for the unknown. How can organizations respond to tariff concerns? Drawing from […]
The enterprise software landscape witnessed a seismic shift with our announcement of the partnership with ServiceNow, made public during their Q3 2024 financial results. Rimini Street and ServiceNow’s collaboration introduced a groundbreaking approach for organizations running on-premises ERP systems to access cutting-edge automation, visibility and AI capabilities without the traditional requirement of a complete migration […]
From our rigorous hiring process to our global collaboration and unique service delivery model, Rimini Street’s Global Service Delivery (GSD) team is the driving force behind our transformative approach to providing IT support. And for the last nine years, I’ve had the privilege of leading this team, fine-tuning performance, and watching it evolve and grow […]
Rimini Street is excited to announce expanded support for the ServiceNow platform through Rimini Consult. With this evolution, we’re offering more than just technical support and guidance for ServiceNow software—we’re helping you envision a new future for your organization and find new life and new value in your existing software by “transformation without disruption”. In […]
Titans of Transformation Partnerships that combine deep expertise with cutting-edge innovation are rare and invaluable. The recently announced collaboration between Rimini Street and ServiceNow represents just such a union – a powerful alliance poised to tackle some of the IT industry’s most formidable challenges. This partnership brings together two companies with parallel 20-year histories of […]
Got ticket backlogs you want to be rid of?
Contact Rimini Street today to learn more about our uniquely designed managed services that focus on delivering permanent fixes, keeping your overhead cost low and satisfaction high.