What Are Application Management Services? Application Management Services (AMS) include service requests, incidents, routine tasks, and enhancement hours. And while AMS is not new, the traditional model is generally focused on labor hours, not outcomes, and may not be optimized for client success. Rimini Street offers an integrated approach, delivering a unique combination of Application Management Services and software support to address application break-fix support, managed services that help reduce incident backlogs, and nearshore outsourcing. With a model based on outcomes and engineers compensated based on client satisfaction, clients can reap the benefits of better service to support their business without the scope creep or endless change requests common with low-cost, outsourced vendors.
Improve Operational Productivity by Combining Multiple Support Services Under a Single Vendor
Software Supported
Application Management Services for Oracle
Application Management Services for SAP
Application Management Services for Salesforce
Why Rimini Street
Consolidate and simplify application management operations and software vendor annual support. Rimini Street provides direct access to expert engineers to deliver a premium support experience and an efficient, streamlined support model. Drive better business outcomes with improved service levels and faster resolutions.
Better model
The Rimini Street model focuses on incident resolution instead of man-hours and closing tickets. With an Application Support Engineer and experts around the globe, clients benefit from fewer contracts, consistent case ownership and management across support services, and improved efficiency versus a multi-vendor model.
Better people
All clients are assigned an experienced Application Support Engineer. These expert engineers are on the front lines managing client tickets and driving resolution. With experts working cases and streamlining processes, clients can expect a manageable backlog of incidents rather than endless escalations.
Better outcomes
Rimini Street's integrated managed service and support solution can simplify operations and help extend the lifespan and value of existing systems so clients can invest time and resources into strategic growth initiatives.
Compare the value
Research, evaluate, and consider the differences before choosing an application management services alternative for mission-critical applications.
Key Attribute |
Rimini Street AMS |
Traditional AMS Providers |
|---|---|---|
Overall focus |
Optimized support - it's all we do |
Land and expand, revenue generation |
Management approach |
Business driven and strategic |
Contract focused and tactical |
Case resolution |
Single vendor and streamlined (L2-4) |
Multivendor and inefficient |
Systems approach |
Extend the lifespan |
Transform and/or replace |
Cost model |
Fixed fee and unlimited cases |
Maximizing revenue |
Engineer experience |
Higher skilled, best-of-the-best |
Lower skilled, more junior team |
Case management |
Root cause and client satisfaction |
Case volumes |
Advice and guidance |
Agnostic and client focused |
Often SAP/Oracle agenda and project focused |
SLA management |
Transparent, driving issue resolution |
SLAs can be hidden behind SAP/Oracle support |
Rimini Street clients include:
Additional Resources
Rimini Street Application Management Services: How It Works
Rimini Street ERP support plus application management services help deliver better business outcomes, simplify IT operations, and improve IT performance levels.
Rimini Street Application Management Services for SAP
Consolidate and simplify your SAP application management operations and software vendor annual support.
Rimini Street Application Management Services for Oracle
An Integrated Combination of Application Management and Support Services
Rimini Street Application Management Services for Oracle E-Business Suite
An Integrated Combination of Application Management and Support Services
Rimini Street Application Management Services for PeopleSoft
An Integrated Combination of Application Management and Support Services
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What are your next steps for SAP? With the scheduled end of mainstream support date looming, S/4HANA migration pressures growing, and the growth of composable ERP options, IT leaders have a lot of decisions to make. In this e-book, you’ll learn about the three most common paths that SAP licensees are taking. You’ll also meet clients who are actively on these paths and how it’s positively impacting business outcomes. Topics covered include: An overview of the most common paths to SAP innovation Determining your S/4HANA plans based on business needs, not vendor pressure Ways to approach the end of mainstream support for ECC6 The value of third-party support in defining your SAP roadmap
Composable ERP for SAP: Your Roadmap, Your Advantage
Life changed significantly during the pandemic. Companies that changed along with it were able to gain competitive advantage. Companies that couldn’t (or wouldn’t) are likely still ramping up to new consumer and business realities. For either type of company, a composable ERP approach for SAP may pave the way for breakthrough innovation. With composable ERP, enterprises can “plug and play” easily integrated, best-of-breed ERP elements to deliver improved user experiences in response to changing market conditions.* Composable ERP creates options to drive growth within a Business-Driven Roadmap, where all IT activities are aligned with business priorities. For SAP customers running ECC or S/4HANA, or those planning a move to S/4HANA, composable ERP and a Business-Driven Roadmap can be a smart path to even greater success. Download the eBook to learn more about composable ERP for SAP. *TechTarget. “Experts predict flexibility as a top ERP trend in 2022.” January 10, 2022, Jim O’Donnell
Maximize Your Salesforce ROI
The Salesforce® talent shortage is real. There isn’t enough expertise to go around, and that’s creating significant challenges for businesses. Not only are organizations struggling to source Salesforce talent, but they’re also searching for the budget to fund the salaries that experienced Salesforce professionals command. The projected growth of the Salesforce economy and the leverage that Salesforce experts have in the job market predict even more challenging times ahead. What if you could: easily and seamlessly solve your Salesforce skills gap issues? clear the growing backlog of customer data and reporting projects? improve seller productivity and win rates? stay on top of new Salesforce features? Now you can. Meet six organizations that are leveraging Rimini Street managed services for Salesforce to close their skills gaps, help improve Salesforce ROI, and redeploy internal teams to more critical initiatives. Download the eBook for more insights.
The Salesforce Skills Gap
Start optimizing with integrated AMS and software support.
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