Unified Software Services and Support that combines a global network of expert engineers with an unlimited ticket model* and predictable billing. *For incidents and service requests from a catalog of services
Address Resource Gaps and Improve Operational Productivity With a Single Integrated Solution
The pressure on IT leaders is real. You are tasked with managing IT costs, improving operational performance, and delivering more responsive service levels – while still advancing IT innovation that keeps pace with rapidly evolving business needs. However, internal staffing challenges and turnover often force you to spend too much time trying to find and retain the right skills and talent – especially related to applications such as Oracle, SAP and Salesforce.
While you would like to focus limited internal staffing toward innovation and cloud-related projects, they can’t ignore the balance of needing resources to manage and improve existing environments. There is a strong need to access experienced software engineering talent who not only can understand existing client IT environments and take over management tasks, but also to help IT teams become more efficient and cost-effective in the process. The solution is Rimini Street Managed Services.
Consolidate and simplify application management operations and software vendor annual support. Rimini Street provides direct access to expert engineers to deliver a premium support experience and an efficient, streamlined support model. Drive better business outcomes with improved service levels and faster resolutions.
No Worry Approach
At the heart of the Rimini Street Managed Services offering is the concept of Unified Software Services that includes both Managed Services and Software Support delivered by a global team of experienced engineers with deep ERP and application experience. This model integrates and automates L2/L3/L4 case monitoring which means fewer handoffs, escalations and rework.
Our unique business model moves far beyond traditional staff augmentation and system monitoring/maintenance to analyze root causes that help prevent future issues, streamline business processes and improve service levels.
Our Managed Services unlimited ticket model* allow clients to benefit from predictable billing of IT application requests and needs. The approach provides internal IT team members the confidence of addressing issues and improving processes without escalating subscription costs or variable service levels. *For incidents and service requests from a catalog of services
Compare the value
Research, evaluate, and consider the differences before choosing a managed services alternative for mission-critical applications.
MSP Key Attributes
Our 360° Managed Services Value
Land and expand, revenue generation
Unlimited subscription model Our advantage!
Contract-focused and tactical
Business driven and strategic
Multi-vendor and inefficient
Single vendor and streamlined (L2-4)
Transform and/or replace
Extend the lifespan
Fixed fee and unlimited cases
Case volumes and speed to closure
Root cause and client satisfaction
Often SAP/Oracle and project-focused
Advice & Guidance
Agnostic and client-focused
SLAS can be hidden behind product support agreements