Achieve operational efficiency with application managed services
With increasing system complexity, rising labor costs and the growing talent shortage, managing the evolving needs of backend applications, databases and technology platforms continues to be a challenge for IT leaders. But finding the right managed services provider — at the right price — can do much good in reducing operational hurdles such as ticket backlogs, system breakage and delayed solutions.
That’s where Rimini Street can help. Since 2005, we’ve worked on the most complex IT issues for hundreds of products, cementing our position as the market leader of third-party software support for Oracle, SAP, VMware® and more. Due to the demand from our clients, we’ve expanded our portfolio to include application managed services, helping to not simply manage your environment but optimize it for innovation and growth.
Unlike other managed service providers who charge per ticket, our fixed price, unlimited ticketing model from an extensive catalog of services gives you greater control over your expenditures and the advantage of having a partner who is incentivized to address your issues once and for all.
Gain access to a team of 800+ engineering experts with in-depth knowledge of Oracle, SAP, Workday® applications, the ServiceNow® platform and more. Fill IT skills gaps, drive efficiency and resolve issues faster, so you can dedicate more time, resources and funds to prioritizing strategic initiatives and achieving profitability goals.
We’ll Get You There.™
Maintain application stability
Get robust service for less
Regain team focus and time
Rimini Manage solutions and services
Our unique application managed services are designed to address resource gaps and operational inefficiencies quickly. With flexible program options and an ever-growing list of applications supported, Rimini Street makes it easy to maximize your investments.
Maintain the stability of your business-critical Oracle applications to enable innovation that drives growth and keeps you from lagging behind the curve. Our solution gives you access to hard-to-find Oracle support skills while delivering greater efficiency, cost savings and technology freedom. With Rimini Manage for Oracle, you can entrust our team with managing products such as E-Business Suite and JD Edwards — all while receiving more overall value for less.
Trust Rimini Street’s SAP experts to keep your SAP ECC, S/4HANA and cloud applications running at peak performance. By unifying support and managed services with Rimini Street, you can reduce your backlog and the recurrence of issues. Whether replacing a systems integrator or augmenting your staff, you can rest easy with direct access to our global team of highly experienced SAP engineers, so your team can focus on transformation efforts.
As your trusted Salesforce partner, Rimini Street provides a flexible suite of services, including outsourced administration and managed services, delivered by global CRM experts who are accountable for your evolving business needs. You can rely on our engineers to not only maintain your platform but help you increase user adoption, retire technical debt and implement the latest enhancements.
Empower your internal IT team with managed services for Workday applications. Allow our team to fill skills gaps and handle operational tasks while yours prioritizes other strategic initiatives you have planned. We’ll help you get the most out of your Workday investments, simplifying management, increasing adoption and optimizing and maximizing the full potential of your HR and finance systems.
Get the most out of your ServiceNow investments through our managed application services while simultaneously minimizing operational costs. Our team can provide the expertise needed to eliminate backlog and drive value, helping you maximize the ROI of all your ServiceNow products, including ITSM, ITOM and more. Let us help you leverage the power of ServiceNow for continuous improvement and modernization of your ERP systems.
Optimize Application Management Services (AMS) to Drive Business Growth
Enterprise application management services alone may seem like a good option, but choosing the wrong vendor can come at the expense of higher-than-expected costs and lower-than-expected quality of service. Discover how an integrated management and support model can remove service gaps and handoff challenges while delivering smart results at a smart price.
Hear what our clients have to say
Rimini Street helps reduce wasted effort. By minimising friction and focusing on outcomes, I can channel my resources where they matter most.”
Rimini Street has helped us to maximize the lifespan of our SAP system and to avoid unnecessarily spending money on upgrades. We’ve been able to redirect those funds into acquisitions and developing new products. We’re now spending money on growing NIBCO, not just keeping the lights on.”
Rimini's proposal for AMS delighted us due to the differential of its model. In addition to the seniority of the engineers and extremely fast response time, today we don't waste any more time having to manage the tickets. It is a great optimization of resources to have a single service provider for support and AMS.”
One of our goals was to become more flexible in our PeopleSoft applications upgrade strategy to be able to decide when and how we upgrade these tools. By archiving the PeopleSoft updates we were already entitled to, we were able to complete an upgrade while on independent support — and do it on our own timeline. If we want to upgrade in the future, that’s a choice we can make without outside pressure.”
Additional resources
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Got ticket backlogs you want to be rid of?
Contact Rimini Street today to learn more about our uniquely designed managed services that focus on delivering permanent fixes, keeping your overhead cost low and satisfaction high.