Application Management | Rimini Street

Improve Operational Productivity by Combining Multiple Support Services Under a Single Vendor

What Are Application Management Services? Application Management Services (AMS) include service requests, incidents, routine tasks, and enhancement hours. And while AMS is not new, the traditional model is generally focused on labor hours, not outcomes, and may not be optimized for client success. Rimini Street offers an integrated approach, delivering a unique combination of Application Management Services and software support to address application break-fix support, managed services that help reduce incident backlogs, and nearshore outsourcing. With a model based on outcomes and engineers compensated based on client satisfaction, clients can reap the benefits of better service to support their business without the scope creep or endless change requests common with low-cost, outsourced vendors.

Software Supported

Application Management Services for Oracle

Keep business-critical Oracle applications stable while improving service levels.

AMS for Oracle

Application Management Services for SAP

Simplify and consolidate your SAP application and management operations.

AMS for SAP

Application Management Services for Salesforce

Drive more value from Salesforce investments and control operating costs.

AMS for Salesforce

Why Rimini Street

Consolidate and simplify application management operations and software vendor annual support. Rimini Street provides direct access to expert engineers to deliver a premium support experience and an efficient, streamlined support model. Drive better business outcomes with improved service levels and faster resolutions.

Better model

The Rimini Street model focuses on incident resolution instead of man-hours and closing tickets. With an Application Support Engineer and experts around the globe, clients benefit from fewer contracts, consistent case ownership and management across support services, and improved efficiency versus a multi-vendor model.

Better people

All clients are assigned an experienced Application Support Engineer. These expert engineers are on the front lines managing client tickets and driving resolution. With experts working cases and streamlining processes, clients can expect a manageable backlog of incidents rather than endless escalations.

Better outcomes

Rimini Street's integrated managed service and support solution can simplify operations and help extend the lifespan and value of existing systems so clients can invest time and resources into strategic growth initiatives.

Compare the value

Research, evaluate, and consider the differences before choosing an application management services alternative for mission-critical applications.

Key Attribute	Rimini Street AMS	Traditional AMS Providers
Overall focus	Optimized support - it's all we do	Land and expand, revenue generation
Management approach	Business driven and strategic	Contract focused and tactical
Case resolution	Single vendor and streamlined (L2-4)	Multivendor and inefficient
Systems approach	Extend the lifespan	Transform and/or replace
Cost model	Fixed fee and unlimited cases	Maximizing revenue
Engineer experience	Higher skilled, best-of-the-best	Lower skilled, more junior team
Case management	Root cause and client satisfaction	Case volumes
Advice and guidance	Agnostic and client focused	Often SAP/Oracle agenda and project focused
SLA management	Transparent, driving issue resolution	SLAs can be hidden behind SAP/Oracle support

Rimini Street clients include:

Additional Resources

Article

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