Senior leaders in IT, finance, procurement, and supply chain are under financial and time pressure to streamline their operations, enhance productivity, and drive innovation. With technology driven deadlines, board and end user expectations, and competition at an all-time high, where do leaders turn to for not only solid advice but also near-term action?
Enter the groundbreaking partnership between Rimini Solutions and ServiceNow – a collaboration that has the potential to reshape and reinvigorate the enterprise applications landscape.
This new and powerful alliance combines ServiceNow’s cutting-edge NOW Platform® with Rimini Street’s nearly two decades of expertise in software support and managed services. The result? A transformative offering that empowers organizations to optimize their existing team’s productivity, accelerate ERP digital transformation, and increase operational efficiency – all while delivering on business outcomes.
The Power of The NOW Platform
ServiceNow stands out as the AI platform for business by uniquely combining enterprise workflow capabilities with embedded AI across its Now Platform. It transforms complex business processes by applying AI within existing workflows, automating routine tasks while preserving governance and compliance. The platform’s strengths lie in its deep understanding of enterprise processes, secure handling of proprietary business data, and ability to orchestrate AI-powered automation across departments. Some of the platform’s key strengths include:
- Automation: ServiceNow’s workflow capabilities provide a unified platform for automating and orchestrating business processes across the enterprise. The platform enables organizations to design, implement, and optimize workflows using low-code tools, integrations, and pre-built templates. Flow Designer and Integration Hub allow for complex process automation and cross-system orchestration, while Process Automation Designer enables visual mapping and optimization of business processes.
- Integration Capabilities: A robust integration framework via Integration Hub allows seamless connection with existing enterprise systems, creating a unified digital service architecture. Digital workflows that orchestrate process steps across multiple systems eliminate the need to “swivel seat” actions, reducing the strain on team members and increasing the response and completion time of said requests and tasks.
- Low-Code Development: ServiceNow’s App Engine is a comprehensive low-code development platform that enables rapid creation of enterprise applications. It features drag-and-drop interfaces, pre-built templates, and reusable components for building workflows, forms, and user interfaces. The platform includes Flow Designer for process automation, Integration Hub for connecting systems, and UI Builder for creating modern experiences. App Engine supports both citizen developers and professional developers with features like automated testing, version control, and deployment management, all while maintaining enterprise-grade security and governance.
- AI: ServiceNow’s AI capabilities center on Now Intelligence and Now Assist, providing natural language processing, predictive analytics, and generative AI across the platform. These core features enable automated workflows, intelligent service interactions, and data-driven insights. The platform includes industry-specific AI solutions and robust governance controls, all integrated within the Now Platform to enhance automation and decision-making across enterprise operations.
Rimini Street: Two Decades of Excellence
Rimini Street brings to the table a long and impressive track record of providing third-party support and managed services for enterprise software. Some of our key strengths include:
- Deep Expertise with mission-critical production systems: With 20 years of experience, Rimini Street has accumulated extensive knowledge in supporting and optimizing mission-critical enterprise applications. We understand the challenges of both supporting, managing and maximizing the value of these existing systems, many of which have been customized to best-fit business needs.
- Client-Centric Approach: Our unwavering focus on client success has earned us numerous awards and recognition for delivering exceptional service and support. While delivering extraordinary technology solutions, powered by extraordinary people, we believe in “doing what is right, not what’s easy,” focusing on successful business outcomes for the 5,600+ contracts signed to date.
- Global Presence: Rimini Street’s worldwide operations ensure 24/7/365 support for clients across different time zones, geographies, and language. When you need support, our field technical engineers are just a call away with industry-leading client response times of average less than 2 minutes for priority cases.
- Cost-Effective Solutions: Our innovative support models have consistently helped clients significantly reduce their IT operating costs. From fixed pricing models to our innovation “unlimited”, we have and can tailor a solution to aligns to your team size, focus and operational needs.
- Vendor-Agnostic, Hybrid IT Architecture: Our independence allows us to provide unbiased advice and solutions tailored to each client’s unique needs. And while we focus primarily on several of your core platforms such as SAP®, SAP Cloud Products®, Salesforce®, Oracle® and now ServiceNow®, we also support over 100 additional enterprise software applications. SAP®, SAP Cloud Products®, Salesforce®, Oracle® and now ServiceNow®, we also support over 100 additional enterprise software applications.
The Synergy: Rimini Solutions and ServiceNow
As businesses continue to navigate the complexities of ERP digital transformation, the need for robust, flexible, and cost-effective solutions has never been greater. By combining ServiceNow’s innovative NOW Platform with Rimini Street’s extensive ERP and enterprise applications experience, the collaboration offers a unique value proposition to organizations across multiple industries.
One example of the combined value Rimini Street can bring to clients is the implementation and management of ServiceNow’s ERP Data Hub, a solution for modernizing enterprise resource planning (ERP) systems that allows you to preserve core investments. ERP Data Hub key features include out-of-box integrations with major ERP systems, AI-powered customization mining to identify and migrate legacy customizations and low-code tools for creating new ERP-connected applications.
With a unified layer that connects multiple ERP systems, organizations can build modern experiences and workflows on top of existing ERP applications. For CIOs and IT leaders looking to drive meaningful change within their organizations and continued support to business innovation, they can now modernize their ERP landscape incrementally, reducing technical debt and improving user experience without the need for full system replacement.
It’s not just about managing IT and business services more efficiently; it’s about transforming the entire enterprise to be more agile, innovative, and competitive in the digital age.
As we look to the future, one thing is clear: the combination of ServiceNow’s technological prowess and Rimini Street’s decades of experience is set to redefine what’s possible in enterprise IT management.
Come join us and embrace this powerful partnership and ERP transformation movement. We think you will find yourself well-equipped to thrive in an increasingly digital world, turning IT from a cost center into a true driver of business value and innovation. Learn more about our partnership with ServiceNow and the solutions we offer.
