Rimini Street is excited to announce expanded support for the ServiceNow platform through Rimini Consult.
With this evolution, we’re offering more than just technical support and guidance for ServiceNow software—we’re helping you envision a new future for your organization and find new life and new value in your existing software by “transformation without disruption”.
In addition to transforming the user experience with expanded service catalogs, dynamic workspaces, and visual dashboards, we’re helping align the power of the ServiceNow platform with your business goals. Our mission is simple: To help you extend the life and maximize the potential of your existing enterprise software investments. We do this by modernizing and streamlining processes, enhancing user experiences, and driving operational efficiency.
Are you digital and AI ready?
As part of this journey, we begin by helping you identify the areas of your business that may be operating in a somewhat analog fashion. Is your team still managing workflows through endless email exchanges? Are you relying on phone calls to share project updates or process statuses?
We’re here to change that. Our approach transforms these dated processes into automated, digital workflows—seamless and intuitive interactions enabled by the ServiceNow platform. Think of it as shifting from reactive problem-solving to proactive process improvement.
And the biggest aspect of this is to ensure your team is ready to support these new initiatives. To free up the time to not only prepare to have the conversation around the new capabilities but also spend time with the business to assist them in moving forward.
You know your business. We know IT and the ServiceNow platform. As part of this, let’s discuss how Rimini Manage™ can off-load some of the operational tasks of managing and maintaining the platform and high-level processes to free up more of your time. We can also assist you with establishing your center of excellence and innovation for use of the ServiceNow platform and can work with your IT team to turn these plans into an operational-ready framework and model.
Discover and align: What are your priorities?
As we begin our journey together, the first thing we do is listen — to understand where you are going, what you need to accomplish and by when. Then, we will take a look at what your technology landscape entails. Once we’ve assessed your unique situation, we’ll work with you to prioritize areas for immediate impact. Whether it’s enhancing employee engagement, improving supplier interactions, or elevating client experiences, we’ll help you align the capabilities of ServiceNow technology to these critical areas. From quick wins to strategic initiatives, we create a tailored plan that shows immediate, near-term value versus hypothetical, long-term vision.
These quick wins serve as showcases, validating the effectiveness of the transformation and the lower-level of effort required in creating or expanding your center of excellence and innovation to foster and accelerate wider adoption across your organization.
What are we hearing from our clients?
With thousands of signed contracts to date, we have a finger on the pulse of what businesses are asking for in 2025 and over the next 12-18 months, providing consultations to leading CIOs, CFOs and CEOs across the globe on how to optimize, transform and evolve their ERP.
Three major trends are emerging:
1. AI today, transformation tomorrow
Innovation in weeks, not years
The pressure to embark on lengthy and resource-intensive transformations is daunting. ERP deadlines as well as upgrade, migration and reimplementation pressures from vendors are adding stress to business and IT leaders.
But what if you could inject AI and automation into targeted areas for quick wins instead? What if you could transform small areas of functionality with a new user interface, an end-to-end digital workflow of tasks such as PO or payment status review, and have this go live in a few months rather than several years after re-platforming? And what if you could do it at a fraction of the investment in time and people, let alone budget?
How would that resonate within your organization?
These types of wins demonstrate tangible results quickly, reducing the potential internal friction that a massive new OCM program may have on the organization, while still supporting your long-term strategic vision.
From chatbots to predictive analytics, the goal is to implement minimum viable products (MVPs) that provide immediate benefits while laying the foundation for a broader transformation.
2. End-to-end automation with visibility
Let’s reimagine vs. replace and re-platform.
Automation doesn’t have to mean starting from scratch. With Rimini Consult, we help you reimagine your existing processes, enhancing the experience for employees, suppliers, and clients. Think simplified workspaces with a single pane of glass displaying all relevant information to serve clients and suppliers better, real-time status updates that can also be conveyed via a portal to these same key contacts, and dynamic dashboards that provide visibility into every process so that all levels of leadership have a real-time view of core operational areas.
By reducing cycle times and simplifying tasks—like handling inquiries or processing requests—you can create a frictionless workflow. Plus, intelligent agents make interacting with your system of record more intuitive and natural, leveraging AI when you’re ready to further increase productivity and streamline operations.
3. Optimization funds innovation
Outcomes vs. activity
The challenge many leaders face is finding the balance between operational efficiency and ongoing innovation.
This is the heritage and core strength of Rimini Street, and what we have been doing for the past nearly 20 years. We can take over those day-to-day tasks of core ERP support and management for major transactional systems of record. We can free up your team’s time to focus more on how you’re running your business. And as you spend more time working with your internal teams to review and assess all core processes, we keep the lights on while improving those operational metrics with a mature problem management approach to identifying, isolating, and resolving root causes. Our deep background in managing, maintaining and supporting those core operational systems like SAP and Oracle, bring a unique and combined perspective to the classic ITIL concepts of service assurance and support.
On top of that, we help lower your total cost to operate, freeing up not only time but also underutilized OpEx, which can then be redirected to modernizing the above-mentioned areas, injecting new life and speed into the organization.
Rimini Consult can help you shift your attention from those day-to-day tasks and run state operations to focus on strategic growth. With workflow built into the ServiceNow platform, you can delegate responsibilities while maintaining full control and visibility over outcomes and approvals, even from your mobile phone. The goal is to optimize both time and OpEx, creating an ideal balance between team dynamics, operational frameworks, and measurable results.
Why quick wins matter
A key part of our approach is identifying tactically focused use cases that can deliver immediate examples of success. These quick wins provide proof points that justify additional investments in AI, automation, and other technologies. Moreover, they help you build out the necessary guidelines and guardrails required to more widely deploy, secure, and monetize both overall automation and transformation, and to support your business case for future AI investments.
The power of MVPs: Small steps, big impact
MVPs are at the heart of our process. Rather than taking on massive transformations all at once, we help you develop MVPs that demonstrate the value of the ServiceNow platform in a focused area of your business. These MVPs serve as the foundation for broader deployments, offering quick value while establishing the framework for future scalability.
Delivering real Outcomes, not just activity
The best transformations aren’t just about keeping busy—they’re about delivering real outcomes. We help shift your organization’s focus from activity to innovation, freeing up resources to explore new possibilities without sacrificing visibility or control. This allows your teams to concentrate on high-impact initiatives that can contribute to growth, increase operational margins and can provide you with new potential competitive advantages, all while improving and maintaining operational excellence.
Let’s reimagine your future
With Rimini Consult, we’re not just consultants for the ServiceNow platform — we’re strategic partners in your digital transformation journey.
Our focus is on helping you achieve operational efficiencies and to accelerate innovation by unlocking the true potential of the ServiceNow platform, delivering innovative solutions in weeks, not years. We guide you through the process, from identifying quick wins to establishing your center of excellence that will drive future growth and engagement.
If you’re looking to reimagine your business processes, automate tasks into workflows, and embrace AI-driven insights, let’s start a conversation.
Together, we can help you envision a new future for your organization.
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