Help Maximize the Value of Oracle Fusion Middleware Investments
Reduce costs of Oracle Fusion Middleware support
Oracle Fusion Middleware software is stable and reliable, requiring less support than previous generations. Yet most Oracle Fusion Middleware licensees seem to be frustrated by vendor pressure to upgrade and by lackluster support. Many are getting little value from their annual Oracle Fusion Middleware support contracts. So, they are choosing to extend the life of their current releases and dramatically reduce costs by replacing Oracle Fusion Middleware support with independent, third-party support from Rimini Street, gaining an immediate 50% annual savings over Oracle annual support fees.
Consolidate enterprise software support
Rimini Street offers maintenance services and support for Oracle Fusion Middleware software. Services include support for Oracle Fusion Middleware software by itself or in combination with support for Oracle or SAP enterprise applications and Oracle Database. Clients using Rimini Street combined support for Oracle applications receive an integrated service offering with all the advantages of single-provider support.
Product Lines Supported
Rimini Street support for Oracle Fusion Middleware includes:
Application Servers
WebLogic, Tuxedo, Internet Application Server, Oracle Application Server
Business Intelligence
Hyperion, Essbase, OBIEE, BI Discoverer
Business Process Management
BPM Suite, AquaLogic, BPEL Process Manager, Business Process Analysis Suite
Data Integration
Oracle Data Integrator, GoldenGate, Enterprise Data Profiling and Data Quality
Development Tools
JDeveloper, Designer, OAF, ADF, OAE, Forms, Reports, BI Publisher
Enterprise Management
Application Testing Suite, Oracle Enterprise Manager Packs for Middleware
Identity Management
Identity and Access Management Suite, SSO, Access Manager, Adaptive Access Manager, Directory Services
Service Integration
SOA Suite, Application Integration Architecture
User Engagement
Oracle WebCenter Portal, Oracle OAS Portal
Why Rimini Street
Ultra-responsive services and support for Oracle Fusion Middleware
Better model
Rimini Street’s award-winning, ISO-certified support services can maintain your entire Oracle application infrastructure, applications, and database family of software products to maximize efficiency and IT agility — all from single-provider support. Rimini Street support for Oracle Fusion Middleware goes beyond break/fix support to include security support, interoperability support, advisory services, and more.
Better people
Rimini Street assigns expert, dedicated Oracle Fusion Middleware resources, led by a Primary Support Engineer, that understand client environments, security, and the interaction with other applications to deliver a better, more responsive support experience.
Better outcomes
Rimini Street support for Oracle Fusion Middleware allows clients to extend the life of their current releases, thereby dramatically reducing costs and freeing up resources to focus on innovation initiatives, plus gaining strategic control of their Oracle roadmaps for future flexibility.
Compare the value
Support Features |
Rimini Street |
Oracle Premier and Extended |
Oracle Sustaining |
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Support Services |
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Application and documentation fixes |
No new fixes
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Operational and configuration support |
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Installation and upgrade support |
No new upgrade scripts
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Named, regional primary support engineer with an average of 20 years of experience |
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Account management services |
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Full support with no required upgrades |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Monitor and check advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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Additional Solutions
Advanced Application and Middleware Security
Support for Oracle Database
“We consider Rimini Street a strategic partner; they're reliable, innovative, and leading edge. And they will be our partners for years to come.”
Featured Clients
Rimini Protect services and solutions is proactive and immediate. We don’t have to sit around and wait for something to happen before we get sent a vendor patch months later.”
– Mark Brockman Executive Director of Information Technologies
If you are spending your resources on day-to-day operations, you aren’t spending it on transformation for competitive advantage and growth.”
– Alain Habel Manager, Corporate Application Management Services
We didn’t have a dedicated team at Federation University. We had one, maybe two people at any one time working on the project. Rimini Street saved us the equivalent of three or four full-time employees.”
– Andrew Matheson Manager, Service Operations
Additional Resources
Rimini Street Support for Oracle Fusion Middleware
Consolidate Support Services and Maximize the Value of Your IT Investment
Rimini Street Advanced Application and Middleware Security (AAMS)
Zero-day protection for Oracle and SAP applications and middleware
Rimini Street: What We Do
We don't make ERP or database software like Oracle and SAP. We support and manage that software. Over the past 15 years, we have helped over 3,000 clients save billions of dollars. It's because we are built for support. Built to help clients avoid costly fees and ERP upgrades, so they can innovate and fuel growth. Other companies do software. We do support.
Extend the value of Oracle Fusion Middleware.
Contact us to learn more.
