Break free from vendor lock-in with engineer-led software support
When your Oracle Fusion Middleware (FMW) is stable, hard-working, and reliable, it’s a challenge to pay for costly, unwanted vendor upgrades in order to maintain full support. Fortunately, you can break free from vendor lock-in and follow your own IT roadmap with Rimini Support™ for Oracle Fusion Middleware.
We can secure and fully support your FMW release for 15+ more years from the time you switch to us, at a savings of up to 90% of your total support costs. With Rimini Support, you can extend the life of your IT investments, channel those significant savings into innovation, and accelerate growth.
We can support your FMW on its own or in combination with:
- Oracle applications
- Oracle Database
- SAP applications
Our global, 24/7/365 support is led by senior-level Primary Support Engineers who average 20+ years of experience. And while we guarantee a response time of 10 minutes for critical P1 issues, our actual average response time is under 90 seconds for P1 and P2 issues.
Our responsive, comprehensive support services can help you:
- achieve your strategic, operational, and financial goals
- extend the life of your ERP investments
- proactively secure your enterprise software ecosystem
- facilitate interoperability and improve operational efficiency
- reduce business disruption and downtime
- identify root causes to prevent incident recurrences
- quickly access an always-on global network of expert software engineers
savings on total support costs
in estimated total client savings since 2005
average response time for P1 and P2 issues
overall average client satisfaction rating
Benefits of partnering with Rimini Street
Chart Your Roadmap
Reduce Oracle Fusion Middleware TCO
Innovate Around Existing Systems
Enable Business Stakeholders
If you are spending your resources on day-to-day operations, you aren’t spending it on transformation for competitive advantage and growth.”– Alain Habel Manager, Corporate Application Management Services
We didn’t have a dedicated team at Federation University. We had one, maybe two people at any one time working on the project. Rimini Street saved us the equivalent of three or four full-time employees.”– Andrew Matheson Manager, Service Operations
Finding a new way to manage platform maintenance and support has created real opportunities for our staff and organization. It has meant that resources are available to contribute to new projects that can be embedded into business as usual and then return value over the next year and every year.”– Jennifer Rebeiro CIO
We don't make ERP or database software like Oracle and SAP. We support and manage that software. Over the past 15 years, we have helped over 3,000 clients save billions of dollars. It's because we are built for support. Built to help clients avoid costly fees and ERP upgrades, so they can innovate and fuel growth. Other companies do software. We do support.
Where wisdom from decades of experience coupled with a passion for business and technology provide true IT thought leadershipLearn More
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How can Rimini Support for Oracle Fusion Middleware help you meet your goals?