Ultra-responsive, engineer-led software support
Avoid unwanted upgrades and fund innovation for your current ERP system with savings from Rimini Support™ for SAP Business Suite and ECC. We will secure and fully support your SAP release — including customizations and all tax, legal, and regulatory updates — for 15+ more years from the time you switch to us, with no need to upgrade and no need to worry about SAP’s scheduled 2027 end of mainstream support for Business Suite 7 and ECC 6.
Our 24/7/365 global, follow-the-sun support is led by Primary Support Engineers who average 15+ years of experience. We can support your SAP software on-premises, in the cloud, or throughout a cloud migration. And while we guarantee a response time of 10 minutes for critical P1 issues, our average actual response time for P1 and P2 issues is under 90 seconds.
Our comprehensive support services can help you:
- achieve your financial, operational, and strategic goals
- save up to 90% on your total current SAP Business Suite and ECC support costs
- extract greater value from your technology investments
- proactively secure your enterprise software ecosystem
- follow your own IT roadmap: on-premises, cloud, or hybrid
full-time staff engineers across 21 countries
savings on total support costs
average response time for P1 and P2 issues
overall average client satisfaction rating
Managed services that integrate human expertise and AI insights
With Rimini Manage™ for SAP, we can take on your day-to-day IT service management, reduce complexity, and help improve operational efficiency. We have deep expertise in complex applications such as SAP Business Suite and ECC. So we can manage and improve your existing environment, freeing up your IT team for higher-value innovation and cloud projects.
The benefits of Rimini Manage™ for SAP include:
- an always-on global network of senior-level software engineers
- human-first expertise empowered by AI service insight and automation
- reduced project backlogs and fast incident resolution
- root cause analysis to prevent incident recurrence
- an unlimited ticket model from a broad catalog of services
- the flexibility to fill IT skills gaps seamlessly
- predictable billing

Benefits of partnering with Rimini Street
Extend software life and ROI
Chart your roadmap
Innovate around existing systems
Attract and engage IT talent
SAP Business Suite and ECC components we support
Keep your existing licensed application modules and release updates, even if you have not deployed them yet. Then implement them on your own schedule, as business needs arise, free from the constraints of SAP’s Business Suite and ECC roadmap and support timing.
ERP – Enterprise Resource Planning
CRM – Customer Relationship Management
SRM – Supplier Relationship Management
SCM – Supply Chain Management
PLM – Product Lifecycle Management
Rimini Street supports a wide range of SAP enterprise applications, tools and releases, including: R/3, ECC 5 and 6, all versions of the SAP BusinessObjects BI Suite, SAP Business Warehouse including those powered by the SAP HANA database, and many third-party solutions that extend SAP application functionality.
Featured clients


With Rimini Street, the scope of support covers our customizations and add-ons. We have experienced faster time to solution and no hesitation resolving issues with our customized environment.”
– Jae-Hoon Jung Information Strategy Team Leader

With SAP, it could take up to four hours to get a ticket response. With Rimini Street, if we have a P1 critical issue, they respond within 10 minutes. And Rimini Street covers our customizations that we used to have to pay for additional professional services to support.”
– Hubert Tsang CIO

As a result of the cost savings that we obtained by partnering with Rimini Street, we are able to invest in innovations that lead to business growth and at the same time ensure we remain competitive in the industry.
I was impressed by how professional and well-organized the onboarding process was. It was executed with care, high-quality of work, and commitment to our success. ”
Rimini ONE™
Our end-to-end solutions for Business Suite and ECC include expert, integrated application and database support, software security, managed services, and professional services from a single, proven partner.

Additional resources


A robust and reliable ERP is crucial for medium and large companies from all sectors to have a unified and secure view of data for management and for the company’s daily operations — especially regarding the execution of mission-critical tasks. In today’s business world, with technological evolution and the growing demand for flexibility and efficiency, […]


Rimini Street
If you’re running SAP ECC 6, your support clock is ticking—perhaps faster than you realize. Not to worry, you’ve got options and we can help. By now, just about every SAP customer knows that 2027 is the end date for ECC 6 mainstream maintenance support. But that’s only half the story. That’s because for half […]


Rimini Street
Contrary to what SAP may want you to think, ECC to S/4HANA migration isn’t mandatory for your enterprise. In fact, independent support can extend your current ERP investment beyond SAP’s projected end of mainstream maintenance for ECC in 2027. I sat down with three of our SAP ERP experts to discuss the options businesses have. […]


The more SAP clarifies its cloud strategy, the murkier lies the future for those loyal customers on whose shoulders it built a leading ERP market share with on-premises solutions. The headline at IT Jungle succinctly summed up the one-two punch of recent SAP pronouncements: SAP Raises Costs, Slashes Innovation for On-Prem Software. The first blow […]


The end of September often comes abruptly for SAP customers struggling with the costs and restrictions inherent in the vendor’s support contracts. September 30, 2024 is the deadline for informing SAP that you are considering terminating those contracts for the coming calendar year. You can later choose to stay with SAP support, but if you […]


This blog was originally published in June 2023 and was updated in June 2024 What Brazil-based Leonardo Gracioli loves most about his job as an SAP Database Guru for Rimini Street is the opportunity to learn new things. “I’m always looking for challenging tasks—something that makes me feel I’m learning something new,” he says. “SAP […]


Rimini Street
As IT leaders look toward the future of their ERP system, they must decide whether to innovate at the edges of the current system or replace it completely. We’ve all seen those reality home renovation shows where a couple must decide whether to renovate their current home or buy a new one. If the place […]


Two years ago, SAP extended mainstream support for SAP ERP Central Component (ECC) by two years, from 2025 to 2027. That no doubt prompted sighs of relief for organizations unwilling to take on the pain and costs of migrating to S/4HANA. Now, those organizations and all SAP licensees have until the September 30 annual deadline to […]

Hand SAP your software support cancellation notice before the September 30 SAP deadline and give yourself the gift of improved ERP support quality this year — and every year. 2020 was a unique year for all, as the world grappled with COVID-19 and the impact it had on personal and professional lives. The pandemic […]
Let's start a conversation
How can Rimini Support for SAP ECC and Business Suite help you meet your goals?