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Premium Support for SAP Business Suite for a Guaranteed 15 years

Dramatically reduce support and maintenance costs for SAP Business Suite

Most IT departments want to spend money on projects that impact top-line growth and drive digital transformation. SAP Business Suite support from the software vendor tends to be expensive and often does not provide value. Choose instead to move application support for SAP Business Suite to Rimini Street and slash annual costs by 50%. In addition, avoid the hefty costs that come with forced updates and upgrades in order to remain fully supported.

Clients move to SAP S/4HANA on their own timelines

SAP Business Suite 7 is a powerful ERP system that companies have customized, stabilized, and invested resources in for many years. In most cases, migrating from this stable ERP to SAP S/4HANA currently offers low ROI and significant costs and risks. Rimini Street maintenance support for SAP enables licensees to stay on SAP Business Suite 7 for at least 15 years and defer migration to SAP S/4HANA until it makes sense. Application maintenance support for SAP from Rimini Street includes custom code support; tax, legal, and regulatory updates; and security services.

Freedom for innovation

Clients leveraging Rimini Street independent, expert support for SAP Business Suite can free up resources — time, money, staffing — allowing enterprises to reallocate them toward higher-level efforts including digital transformation.

Supported SAP Business Suite System Components

Rimini Street supports all these SAP Business Suite product lines:

ERP – Enterprise Resource Planning
CRM – Customer Relationship Management
SRM – Supplier Relationship Management
SCM – Supply Chain Management
PLM – Product Lifecycle Management

Why Rimini Street

Premium, personalized maintenance support for SAP Business Suite applications.

Better model

24x7x365 follow-the-sun support for SAP software for 15+ years without forced upgrades or updates and a guaranteed P1 SLA response time of fewer than
10-minutes.

Better people

Rimini Street provides comprehensive support and highly personalized service from dedicated Primary Support Engineers, for clients' entire SAP licenses including custom code and interoperability.

Better outcomes

Extend the useful life of SAP assets while working with a partner highly rated for ongoing client satisfaction and business-driven results.

Compare the value

Experience an SAP support services program go where no other program has gone before. At Rimini Street, break-fix support and routine maintenance are just the beginning.

Support Features
Rimini Street
SAP
Support Services
Application and documentation fixes
Operational and configuration support
Installation and upgrade support
Global tax, legal, and regulatory updates
Named, regional Primary Support Engineer with an average of 15 years of experience
Account management services
10-minute guaranteed response SLA for urgent cases with 2-hour updates
Full support with no required upgrades
Customization support
Performance support
Interoperability and integration support
Full support of current release for at least 15 years from contract date
Strategic Services
Technical, functional, and application roadmap advisory services
Cloud advisory services
License advisory services
Security advisory services
Interoperability and integration advisory services
Impact on Resources
Significant reduction in operating costs (budget, people, time)
Independence from vendor-dictated roadmap

“I was concerned about having to invest meaningful time and money to upgrade our SAP platform, since there was no real benefit for our business operations, or measurable return on investment. We had a stable system, including SQL Server 2000, that was already doing what we needed it to do - and we had no reason to change it.”

Rick Jankura

Chief Financial Officer, Jones Packaging

Get started with Rimini Street support for SAP Business Suite.

Contact us to learn more.

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