Most IT departments want to spend money on projects that impact top-line growth and drive digital transformation. SAP Business Suite support from the software vendor tends to be expensive and often does not provide value. Choose instead to move application support for SAP Business Suite to Rimini Street and slash annual costs by 50%. In addition, avoid the hefty costs that come with forced updates and upgrades in order to remain fully supported.
SAP Business Suite 7 is a powerful ERP system that companies have customized, stabilized, and invested resources in for many years. In most cases, migrating from this stable ERP to SAP S/4HANA currently offers low ROI and significant costs and risks. Rimini Street maintenance support for SAP enables licensees to stay on SAP Business Suite 7 for at least 15 years and defer migration to SAP S/4HANA until it makes sense. Application maintenance support for SAP from Rimini Street includes custom code support; tax, legal, and regulatory updates; and security services.
Clients leveraging Rimini Street independent, expert support for SAP Business Suite can free up resources — time, money, staffing — allowing enterprises to reallocate them toward higher-level efforts including digital transformation.
Premium, personalized maintenance support for SAP Business Suite applications.
24x7x365 follow-the-sun support for SAP software for 15+ years without forced upgrades or updates and a guaranteed P1 SLA response time of fewer than
10-minutes.
Rimini Street provides comprehensive support and highly personalized service from dedicated Primary Support Engineers, for clients' entire SAP licenses including custom code and interoperability.
Extend the useful life of SAP assets while working with a partner highly rated for ongoing client satisfaction and business-driven results.
Experience an SAP support services program go where no other program has gone before. At Rimini Street, break-fix support and routine maintenance are just the beginning.
Support Features |
Rimini Street |
SAP |
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Support Services |
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Application and documentation fixes |
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Operational and configuration support |
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Installation and upgrade support |
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Global tax, legal, and regulatory updates |
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Named, regional primary support engineer with an average of 15 years of experience |
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Account management services |
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Full support with no required upgrades |
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Customization support |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Monitor and check advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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“The Rimini Street team helped show us a path to freeing up capital so we could enhance our existing platform’s functionality and performance instead of executing costly and large-scale upgrades. When I delivered the recommendation to our senior leadership team, and, more importantly, to the owners of the company, they were very appreciative of the savings we were able to produce from this move.”
Rick Jankura Chief Financial Officer
“The decision to return to Rimini Street support from SAP was an easy one to make because we had grown accustomed to their significantly more responsive support model and were already familiar with how the process worked … I am impressed with how seamless and efficient the transition has been and feel confident that Rimini Street will once again provide exactly the support we need.”
David Eady Director of IT
“We seriously evaluate every taxpayer dollar we spend; optimizing costs is of paramount importance. When I learned about Rimini Street, I was intrigued by the opportunity to get better support than we had with SAP and also streamline our costs. Looking back, I’d make the switch sooner if I could.”
Bob Leek CIO
“The response received from Rimini Street is fantastic -- my team members do not even have time to go and make a cup of coffee, that is how fast Rimini Street gets back to their customers.”
Marhalisa Matari Senior Manager, IT Application Management
“As part of our ongoing program to reduce TCO, we wanted to reduce our SAP costs, as we had no short-to-medium-term plans to upgrade to the latest version or indeed to S/4HANA. The savings we’ve achieved with independent support has contributed to improved profitability. Rimini Street has been a game-changer for us.”
Sandra Phillips Commercial Manager
“Being a publicly traded company means there is a lot of visibility into how we manage costs and ensure operational efficiencies. Rimini Street has been instrumental in delivering substantial cost savings back to the business, so our executive team is very happy we made the decision to switch over.”
Mark Decker CIO
Gain Control of Your SAP Roadmap and Your IT Budget
According to Gartner1, “…an array of on-premises customers will move to third-party support as a safe haven while evaluating their long-term plans.”
We don't make ERP or database software like Oracle and SAP. We support and manage that software. Over the past 15 years, we have helped over 3,000 clients save billions of dollars. It's because we are built for support. Built to help clients avoid costly fees and ERP upgrades, so they can innovate and fuel growth. Other companies do software. We do support.
Saving at least 50% on SAP support costs to leverage the investment made in implementing an existing SAP system is an attractive proposition for most IT leaders, especially in today’s economic stress. Third-party support provides this option. In fact, Gartner calls “third-party support a safe haven.”
In this webinar, Deepa Salem, Senior Product Marketing Director from Rimini Street, discuss some key insights from Gartner on how CIOs should respond to the mandatory IT budget cuts and how they can conserve cash while maintaining performance. This includes ideas on how to prioritize and roadmap major IT projects, as well as control IT operating expenses such as support and maintenance costs. We also hear from Eric Robinson, General Manager of SAP Services at Rimini Street and former CIO of Color Spot Nurseries, on his lessons learnt on responding to mandatory IT budget cuts.
Many SAP customers are feeling pressure from SAP to migrate to the early-stage SAP S/4HANA platform due to the planned end of mainstream maintenance date for Business Suite 7 core application releases.* This looming deadline has created a decision point for CIOs as they determine their SAP roadmap and strategy for the next decade and beyond. SAP customers must decide if they will migrate to S/4HANA now, given the planned end-of-support deadline, or gain the flexibility and time to choose a roadmap and a next-generation system that best fits their needs. Rimini Street recently conducted the 2019 SAP Application Survey to better understand how SAP customers are going to manage their application strategy, plans to migrate to S/4HANA and the impact of SAP’s deadline on their roadmap plans. *On February 4, 2020, SAP had announced mainstream support for SAP Business Suite 7 until 2027.
Many SAP customers are feeling pressure from SAP to migrate to the early-stage SAP S/4HANA platform due to the planned end of mainstream maintenance date for Business Suite 7 core application releases*. This looming deadline has created a decision point for CIOs as they determine their SAP roadmap and strategy for the next decade and beyond. SAP customers must decide if they will migrate to S/4HANA now, given the planned end-of-support deadline, or gain the flexibility and time to choose a roadmap and a next-generation system that best fits their needs. This infographic, based on the 2019 SAP Applications survey, examines both paths – and highlights 5 key trends that SAP customers have identified when it comes to and their IT roadmaps. *On February 4, 2020, SAP had announced mainstream support for SAP Business Suite 7 until 2027.
Watch Eric Robinson, CIO for Color Spot Nurseries, shares the many benefits his company has gained by switching to Rimini Street for SAP support in 2010.
Watch this Tech Talk video to learn more on indirect access, including how SAP measures transactions that are processed through the SAP system and how the results from the transaction measurement can be compared to “reasonable” data entry capabilities of the licensed users of a SAP module. Rimini Street's Director of Licensing Advisory Services, Jeremy Sayler, will explain how an IA audit may ultimately result in the client being presented with a choice of either a hefty license compliance bill and/or forced migration to the new SAP license model.
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