Ultra-responsive, engineer-led software support
Avoid unwanted upgrades and fund innovation for your current ERP system with savings from Rimini Support™ for SAP ECC and Business Suite. We will secure and fully support your SAP release — including customizations and all tax, legal, and regulatory updates — for 15+ more years from the time you switch to us, with no need to upgrade and no need to worry about SAP’s scheduled 2027 end of mainstream support for Business Suite 7 and ECC 6.
Our 24/7/365 global, follow-the-sun support is led by Primary Support Engineers who average 20+ years of experience. We can support your SAP software on-premises, in the cloud, or throughout a cloud migration. And while we guarantee a response time of 10 minutes for critical P1 issues, our average actual response time for P1 and P2 issues is under 90 seconds.
Our comprehensive support services can help you:
- achieve your financial, operational, and strategic goals
- save up to 90% on your total current SAP ECC and Business Suite support costs
- extract greater value from your technology investments
- proactively secure your enterprise software ecosystem
- follow your own IT roadmap: on-premises, cloud, or hybrid
full-time staff engineers across 21 countries
savings on total support costs
average response time for P1 and P2 issues
overall average client satisfaction rating
Managed services that integrate human expertise and AI insights
With Rimini Manage™ for SAP, we can take on your day-to-day IT service management, reduce complexity, and help improve operational efficiency. We have deep expertise in complex applications such as SAP ECC and Business Suite. So we can manage and improve your existing environment, freeing up your IT team for higher-value innovation and cloud projects.
The benefits of Rimini Manage™ for SAP include:
- an always-on global network of senior-level software engineers
- human-first expertise empowered by AI service insight and automation
- reduced project backlogs and fast incident resolution
- root cause analysis to prevent incident recurrence
- an unlimited ticket model from a broad catalog of services
- the flexibility to fill IT skills gaps seamlessly
- predictable billing
Benefits of partnering with Rimini Street
Extend Software Life and ROI
Chart Your Roadmap
Innovate Around Existing Systems
Attract and Engage IT Talent
With Rimini Street, the scope of support covers our customizations and add-ons. We have experienced faster time to solution and no hesitation resolving issues with our customized environment.”– Jae-Hoon Jung Information Strategy Team Leader
With SAP, it could take up to four hours to get a ticket response. With Rimini Street, if we have a P1 critical issue, they respond within 10 minutes. And Rimini Street covers our customizations that we used to have to pay for additional professional services to support.”– Hubert Tsang CIO
As a result of the cost savings that we obtained by partnering with Rimini Street, we are able to invest in innovations that lead to business growth and at the same time ensure we remain competitive in the industry.
I was impressed by how professional and well-organized the onboarding process was. It was executed with care, high-quality of work, and commitment to our success. ”
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How can Rimini Support for SAP ECC and Business Suite help you meet your goals?