Most IT departments want to spend money on projects that impact top-line growth and drive digital transformation. SAP Business Suite support from the software vendor tends to be expensive and often does not provide value. Choose instead to move application support for SAP Business Suite to Rimini Street and slash annual costs by 50%. In addition, avoid the hefty costs that come with forced updates and upgrades in order to remain fully supported.
SAP Business Suite 7 is a powerful ERP system that companies have customized, stabilized, and invested resources in for many years. In most cases, migrating from this stable ERP to SAP S/4HANA currently offers low ROI and significant costs and risks. Rimini Street maintenance support for SAP enables licensees to stay on SAP Business Suite 7 for at least 15 years and defer migration to SAP S/4HANA until it makes sense. Application maintenance support for SAP from Rimini Street includes custom code support; tax, legal, and regulatory updates; and security services.
Clients leveraging Rimini Street independent, expert support for SAP Business Suite can free up resources — time, money, staffing — allowing enterprises to reallocate them toward higher-level efforts including digital transformation.
Premium, personalized maintenance support for SAP Business Suite applications.
24x7x365 follow-the-sun support for SAP software for 15+ years without forced upgrades or updates and a guaranteed P1 SLA response time of fewer than
10-minutes.
Rimini Street provides comprehensive support and highly personalized service from dedicated Primary Support Engineers, for clients' entire SAP licenses including custom code and interoperability.
Extend the useful life of SAP assets while working with a partner highly rated for ongoing client satisfaction and business-driven results.
Experience an SAP support services program go where no other program has gone before. At Rimini Street, break-fix support and routine maintenance are just the beginning.
Support Features |
Rimini Street |
SAP |
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Support Services |
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Application and documentation fixes |
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Operational and configuration support |
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Installation and upgrade support |
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Global tax, legal, and regulatory updates |
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Named, regional primary support engineer with an average of 15 years of experience |
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Account management services |
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Full support with no required upgrades |
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Customization support |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Monitor and check advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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“As a result of the cost savings that we obtained by partnering with Rimini Street, we are able to invest in innovations that lead to business growth and at the same time ensure we remain competitive in the industry.
I was impressed by how professional and well-organized the onboarding process was. It was executed with care, high-quality of work, and commitment to our success. ”
“There is a massive amount of technology involved, but the most important thing is how it impacts peoples’ lives.
It was refreshing to engage with a company that is really motivated and enthusiastic to go above and beyond to provide the needed support and help solve our problems.”
“[W]ithout the right people, you have nothing. In the end, it’s all about the people you have on your team, and we have a great team.
One of the key components to realizing the vision was identifying a services provider that had a great track record of providing quality support and be willing to help take on the challenge of revitalizing MWRD’s environment. Rimini Street was that partner.”
Now you can drive innovation for SAP by optimizing your current roadmap strategy. Find out how, in an informative thought leadership panel on SAP support services, featuring Constellation Research analyst Ray Wang, T-Mobile’s Senior Director of Product and Technology Erik LaValle, and Rimini Street SAP Support Services Leader Jennifer Perry. If you’re like most companies, your budgets are already stretched to the limit. Meanwhile, CIOs and IT leaders are under unrelenting pressure to drive innovation for SAP and manage the high cost of SAP support services. Not surprisingly, SAP seemingly wants you to follow its roadmap, timeline, and SAP strategy regardless of the impact on your company’s innovation. In this engaging panel discussion, you’ll hear Ray’s views on the state of SAP support services today and the growing challenges facing IT leaders. Plus, Eric will discuss T-Mobile’s practical approach to achieving critical innovations, flexible solutions, and superior customer experiences by leveraging Rimini Street support services for SAP.
Gain Control of Your SAP Roadmap and Your IT Budget
According to Gartner1, “…an array of on-premises customers will move to third-party support as a safe haven while evaluating their long-term plans.”
We don't make ERP or database software like Oracle and SAP. We support and manage that software. Over the past 15 years, we have helped over 3,000 clients save billions of dollars. It's because we are built for support. Built to help clients avoid costly fees and ERP upgrades, so they can innovate and fuel growth. Other companies do software. We do support.
Saving at least 50% on SAP support costs to leverage the investment made in implementing an existing SAP system is an attractive proposition for most IT leaders, especially in today’s economic stress. Third-party support provides this option. In fact, Gartner calls “third-party support a safe haven.”
In this webinar, Deepa Salem, Senior Product Marketing Director from Rimini Street, discuss some key insights from Gartner on how CIOs should respond to the mandatory IT budget cuts and how they can conserve cash while maintaining performance. This includes ideas on how to prioritize and roadmap major IT projects, as well as control IT operating expenses such as support and maintenance costs. We also hear from Eric Robinson, General Manager of SAP Services at Rimini Street and former CIO of Color Spot Nurseries, on his lessons learnt on responding to mandatory IT budget cuts.
Many SAP customers are feeling pressure from SAP to migrate to the early-stage SAP S/4HANA platform due to the planned end of mainstream maintenance date for Business Suite 7 core application releases.* This looming deadline has created a decision point for CIOs as they determine their SAP roadmap and strategy for the next decade and beyond. SAP customers must decide if they will migrate to S/4HANA now, given the planned end-of-support deadline, or gain the flexibility and time to choose a roadmap and a next-generation system that best fits their needs. Rimini Street recently conducted the 2019 SAP Application Survey to better understand how SAP customers are going to manage their application strategy, plans to migrate to S/4HANA and the impact of SAP’s deadline on their roadmap plans. *On February 4, 2020, SAP had announced mainstream support for SAP Business Suite 7 until 2027.
Many SAP customers are feeling pressure from SAP to migrate to the early-stage SAP S/4HANA platform due to the planned end of mainstream maintenance date for Business Suite 7 core application releases*. This looming deadline has created a decision point for CIOs as they determine their SAP roadmap and strategy for the next decade and beyond. SAP customers must decide if they will migrate to S/4HANA now, given the planned end-of-support deadline, or gain the flexibility and time to choose a roadmap and a next-generation system that best fits their needs. This infographic, based on the 2019 SAP Applications survey, examines both paths – and highlights 5 key trends that SAP customers have identified when it comes to and their IT roadmaps. *On February 4, 2020, SAP had announced mainstream support for SAP Business Suite 7 until 2027.
Contact us to learn more.
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