Support For SAP ECC and Business Suite

Ultra-Responsive, Engineer-Led Software Support

Avoid unwanted upgrades and fund innovation for your current ERP system with savings from Rimini Support™ for SAP Business Suite and ECC. We will secure and fully support your SAP release — including customizations and all tax, legal, and regulatory updates — for 15+ more years from the time you switch to us, with no need to upgrade and no need to worry about SAP’s scheduled 2027 end of mainstream support for Business Suite 7 and ECC 6.

Our 24/7/365 global, follow-the-sun support is led by Primary Support Engineers who average 20+ years of experience. We can support your SAP software on-premises, in the cloud, or throughout a cloud migration. And while we guarantee a response time of 10 minutes for critical P1 issues, our average actual response time for P1 and P2 issues is under 90 seconds.

Our comprehensive support services can help you:

achieve your financial, operational, and strategic goals
save up to 90% on your total current SAP Business Suite and ECC support costs
extract greater value from your technology investments
proactively secure your enterprise software ecosystem
follow your own IT roadmap: on-premises, cloud, or hybrid

800+

full-time staff engineers across 21 countries

90%

savings on total support costs

Less than

2 minutes

average response time for P1 and P2 issues

4.9/5.0

overall average client satisfaction rating

Managed Services that Integrate Human Expertise and AI Insights

With Rimini Manage™ for SAP, we can take on your day-to-day IT service management, reduce complexity, and help improve operational efficiency. We have deep expertise in complex applications such as SAP Business Suite and ECC. So we can manage and improve your existing environment, freeing up your IT team for higher-value innovation and cloud projects.

The benefits of Rimini Manage™ for SAP include:

an always-on global network of senior-level software engineers
human-first expertise empowered by AI service insight and automation
reduced project backlogs and fast incident resolution
root cause analysis to prevent incident recurrence
an unlimited ticket model from a broad catalog of services
the flexibility to fill IT skills gaps seamlessly
predictable billing

Professionals utilizing Rimini Manage™ for SAP ECC and Business Suite

Benefits of Partnering with Rimini Street

Extend Software Life and ROI

Skip expensive, unwanted upgrades

Chart Your Roadmap

Free yourself from vendor mandates and restrictions

Innovate Around Existing Systems

We’re experts in interoperability, security, and possibility thinking

Attract and Engage IT Talent

Staff your strategic projects while we support your ERP

SAP Business Suite and ECC Components We Support

Keep your existing licensed application modules and release updates, even if you have not deployed them yet. Then implement them on your own schedule, as business needs arise, free from the constraints of SAP’s Business Suite and ECC roadmap and support timing.

ERP – Enterprise Resource Planning

CRM – Customer Relationship Management

SRM – Supplier Relationship Management

SCM – Supply Chain Management

PLM – Product Lifecycle Management

Rimini Street supports a wide range of SAP enterprise applications, tools and releases, including: R/3, ECC 5 and 6, all versions of the SAP BusinessObjects BI Suite, SAP Business Warehouse including those powered by the SAP HANA database, and many third-party solutions that extend SAP application functionality.

Featured Clients

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“

With Rimini Street, the scope of support covers our customizations and add-ons. We have experienced faster time to solution and no hesitation resolving issues with our customized environment.”

– Jae-Hoon Jung Information Strategy Team Leader

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“

With SAP, it could take up to four hours to get a ticket response. With Rimini Street, if we have a P1 critical issue, they respond within 10 minutes. And Rimini Street covers our customizations that we used to have to pay for additional professional services to support.”

– Hubert Tsang CIO

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“

As a result of the cost savings that we obtained by partnering with Rimini Street, we are able to invest in innovations that lead to business growth and at the same time ensure we remain competitive in the industry.

I was impressed by how professional and well-organized the onboarding process was. It was executed with care, high-quality of work, and commitment to our success. ”

– Alan Wong Global IT Director

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