Most IT departments want to spend money on projects that impact top-line growth and drive digital transformation. SAP Business Suite support from the software vendor tends to be expensive and often does not provide value. Choose instead to move application support for SAP Business Suite to Rimini Street and slash annual costs by 50%. In addition, avoid the hefty costs that come with forced updates and upgrades in order to remain fully supported.
SAP Business Suite 7 is a powerful ERP system that companies have customized, stabilized, and invested resources in for many years. In most cases, migrating from this stable ERP to SAP S/4HANA currently offers low ROI and significant costs and risks. Rimini Street maintenance support for SAP enables licensees to stay on SAP Business Suite 7 for at least 15 years and defer migration to SAP S/4HANA until it makes sense. Application maintenance support for SAP from Rimini Street includes custom code support; tax, legal, and regulatory updates; and security services.
Clients leveraging Rimini Street independent, expert support for SAP Business Suite can free up resources — time, money, staffing — allowing enterprises to reallocate them toward higher-level efforts including digital transformation.
Premium, personalized maintenance support for SAP Business Suite applications.
24x7x365 follow-the-sun support for SAP software for 15+ years without forced upgrades or updates and a guaranteed P1 SLA response time of fewer than
10-minutes.
Rimini Street provides comprehensive support and highly personalized service from dedicated Primary Support Engineers, for clients' entire SAP licenses including custom code and interoperability.
Extend the useful life of SAP assets while working with a partner highly rated for ongoing client satisfaction and business-driven results.
Experience an SAP support services program go where no other program has gone before. At Rimini Street, break-fix support and routine maintenance are just the beginning.
Support Features |
Rimini Street |
SAP |
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Support Services |
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Application and documentation fixes |
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Operational and configuration support |
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Installation and upgrade support |
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Global tax, legal, and regulatory updates |
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Named, regional primary support engineer with an average of 15 years of experience |
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Account management services |
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Full support with no required upgrades |
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Customization support |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Monitor and check advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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