The communications industry is fast-moving and ever changing — with rising volume yet declining revenues, and explosive growth in data and new technologies. Rimini Street enterprise software services simplify ERP support and deliver significant savings that can be used to fuel innovation.
The value of service excellence in the communications industry cannot be overstated. Leverage 24x7x365 support, delivered by expert engineers with 15 years' experience on average assigned to each client, that is available anytime and anywhere, and includes communications SLAs to ensure up-to-date understanding on the resolution status of every issue. Rimini Street independent, third-party support has helped top global satellite, internet, wired, and wireless communications companies significantly reduce total costs of support for Oracle and SAP applications, freeing up funds that can be invested in digital transformation.
Rimini Street enterprise software solutions help organizations in the communications industry maximize the value of current systems so they can invest IT funds in strategic initiatives like emerging technologies and providing secure and reliable services to their consumers. Focus on the development of new services and business models, not day-to-day support or vendor required upgrades or migrations just to retain full support.
Communications industry organizations have been struggling to navigate increasingly complex business models that have developed because of the emergence of new technologies like 5G and AI; the influx of data demands coming from IoT; and ever-changing consumer demands for new and personalized products and services. Maintaining the status quo is simply not an option. To enable growth, communications organizations are focusing resources on key priorities that can help them navigate volume increases and protect against revenue shrinkage.
The one-stop shop for support for Oracle Database
Experience ultra-responsive application support for Oracle E-Business Suite
Personalized support for Oracle PeopleSoft applications
Maintain and optimize the current stable and mature SAP implementation
Reduce total cost of SQL Server ownership and receive ultra-responsive solutions
Gain the choice and flexibility to continue using Siebel 6.x, 7.x, and 8.x applications
Application support and management services for mission-critical SAP systems
Optimize support and IT operations to simplify support processes
Rimini Street is the leader in independent, third-party software support. Expert engineers are on the front line, every time, efficiently following each issue through to resolution. A laser focus on client success has earned Rimini Street an overall 4.8/5.0 client satisfaction rating.
Rimini Street delivers unified support services for enterprise software and a breadth of premium features not generally found in vendor support programs at any price, such as advisory services and application support for customizations.
Rimini Street engineers have the expertise and resources to resolve the most complex software issues, including root cause analysis. Primary Support Engineers (PSEs) lead the way, backed by a full cadre of experts in every kind of enterprise software and system.
Every dollar in the IT budget is valuable in the communications industry. Rimini Street clients save 50% on annual maintenance fees compared to vendor support, and save up to 90% on total maintenance costs, liberating funds for critical strategic initiatives.
Video interview with T-Mobile IT leader Erik LaValle, who discusses the benefits of switching from SAP support to Rimini Street third-party software support.
SAP licensees had a challenging 2020 with the global pandemic. They now face a looming deadline for the planned end of mainstream maintenance for SAP ECC 6.0 and a decision to make on migrating to S/4HANA. Technology leader IDG recently surveyed SAP licensees to better understand their current challenges and future plans for SAP technology. Topics included SAP innovation, maximizing ERP investment, and third-party support. IDG’s Tom Schmidt, Digital Content Director, speaks with Rimini Street’s Hari Candadai, GVP, Thought Leadership and Strategy, about the top 5 findings from the survey report in this “Navigating the Future of SAP” webinar. View it on demand now.
Your ERP support is running smoothly, but how are your application management services (AMS)? Is there a ticket backlog? How big is it? How old is it? Is oversight a time drain on your IT team that you can no longer afford? Is the service delivery consistent? Is your AMS provider skilled in proactive problem-solving and preventative maintenance? If you’d like better answers to these questions, consider adding Rimini Street application management services to your ERP support. You’ll get seamless integration of ITIL Levels 2-4 support from a single expert partner. Rimini Street unified support delivers measurable value to help you grow your business operations by optimizing existing IT investments and processes. To learn more — and for examples of success metrics from Rimini Street clients who have broken free from legacy AMS models and significantly improved their business outcomes — download this infographic.
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