IT leaders faced with shrinking budgets and increasing demands for innovation are seeking more value out of their support and services model. To explore how IT leaders view their existing ERP and database support and services model, we commissioned with Censuswide to survey US CIOs and CTOs.
Key findings from the report include:
- 7 in 10 respondents consider their vendor-based support and services model inadequate
- Approximately a third of respondents find multi-vendor models costly
- 31% find it challenging to keep up with the volume of vulnerabilities
In response to these challenges, 72% of IT leaders are seeking out new models with a more integrated approach. For complete data, insights, and analysis to help you re-evaluate your support and services model, download the full report now.