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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
  • What we do
    Enterprise software support, managed services and innovative Agentic AI ERP solutions
    See what we do
    • We help you…
      • Transform business processes with Agentic AI
      • Reduce software support costs
      • Avoid low-ROI upgrades/migrations
      • Maximize value of existing ERP
      • Self-fund innovation in budget
      • Enable enterprise-wide AI & automation
      • Develop strategic IT roadmaps
      • Augment staff to fill tech skills gaps
      • See all objectives
    • Our unique approach
      • Agentic AI ERP
        • Rimini Agentic UX™
      • Rimini Smart Path™
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        • Innovate
    • Support and services
      • Agentic AI ERP solutions
      • Enterprise software support
      • Managed services
      • Professional services
      • Security solutions and services
      • Unified support and services
      • Interoperability services
      • Monitoring and health check services
      • Change management and release control
      • Global tax, legal and regulatory update services
      • License advisory services
      • See all support and services
  • Software we support
    Mission-critical, expert support and services for the most popular enterprise software and database platforms
    See all software we support
    • Oracle
      • Oracle E-Business Suite
      • Oracle Database
      • Hyperion
      • JD Edwards
      • Fusion Middleware
      • See all Oracle
    • SAP
      • SAP ECC and Business Suite
      • SAP S/4HANA
      • SAP HANA Database
      • SAP BusinessObjects
      • SAP ASE (Sybase) Database
      • SAP cloud products
      • See all SAP
    • VMware
      • vSphere
      • vSAN
      • vCenter
      • Horizon
      • ESXi Hypervisors
      • Aria Operations
      • See all VMware
    • Open-source databases
    • Microsoft
    • IBM
    • ServiceNow
    • Salesforce
    • Workday
    • Dayforce
    • And more
  • Industries
    Tailored solutions and strategic expertise for your industry’s unique challenges.
    • Manufacturing
    • Telecom
    • Retail
    • Financial services
    • Energy, utilities and resources
    • Government
    • See all industries
  • Success stories
    Real-world stories of how clients have achieved profitability and competitive advantage
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    • Education
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    • See all success stories
  • Resources
    Library of tools and insights to keep you on the Smart Path™ toward IT success
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    A global leader in enterprise software support and services for mission-critical systems
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Contact us

Avoid Expensive ERP Upgrades and Migrations

Keep your systems compliant, protected and primed for innovation instead of disrupting progress with constant upgrades. Maximize the potential of your ERP for up to 15 years — virtually worry-free.

Request a call
Avoid Expensive ERP Upgrades and Migrations

Defer expensive ERP upgrades until ROI-ready

Software vendors have been known to pressure customers to abandon robust, stable systems for new, unproven platforms through seemingly arbitrary end-of-mainstream support deadlines, promises of potential innovations or more forceful tactics.

It's time to stop letting vendors dictate what you should buy, when and from whom. At Rimini Street, we've helped thousands of clients get off the ERP upgrade/migration treadmill, freeing up significant resources of people, time and money — and we can do the same for you.

With Rimini Street as your proven partner, you can rest easy knowing you’ll receive expert support to maintain your current systems for up to an additional 15 years, allowing you to benefit from the flexibility, freedom and savings needed to innovate boldly.

Say NO to unnecessary upgrades

Say NO to unnecessary upgrades

Forgo upgrades that don’t benefit your business or deliver a worthwhile ROI. Instead, redirect your budget and team to high-impact, strategic initiatives while staying compliant and protected.
Buy time for your organization

Buy time for your organization

Take the time to decide what’s best for your business instead of being derailed by endless upgrade cycles. Get solutions to support and manage your current ERP software for up to 15+ years upon signing.
Preserve your flexibility

Preserve your flexibility

Apply our ISO-certified scoping and archiving processes to retain all entitlements from software vendors for future use. When it makes good business sense, you can ensure your upgrades go smoothly.
Learn more

Maximize Your ERP ROI

Experts Eric Helmer and Scott Hays share how to unlock real ERP ROI through smart planning and flexible execution. Learn how Phase Zero planning, cost modeling and business-first decision making can prevent and control ERP implementation costs. Discover how to stay agile, avoid vendor lock-in and drive more value from your ERP investments—faster—with Rimini Street.  

Watch video

Don’t give up cost control

Learn how the shift to SaaS tips the scales in software vendors’ favor — and what you can do about it.

Read the blog

Make the right IT decisions for your business

As a global leader of end-to-end third-party enterprise software support and innovation solutions, Rimini Street serves as a strategic IT partner for organizations like yours. Let us guide you on a path toward not only protecting and future-proofing your IT investment but achieving your growth and profitability goals — faster — by leveraging your existing, highly valuable systems.

  • Enterprise software support
  • Managed services
  • Professional services
  • Software security services
  • Interoperability services
  • Monitoring & health check services
  • Custom services

Receive comprehensive enterprise software support from a proven provider. Whether you need issue resolution, performance tuning or regulatory compliance, you can trust Rimini Support™ to deliver.

With Rimini Support, you gain:

  • Comprehensive support for your systems, including support for
  • customizations
  • Ultra-responsive service with industry-leading SLAs, reducing pressure on your internal team
  • Potential savings of up to 90% of total support costs that can be reallocated to innovation
Learn about Rimini Support

Get application managed services for mission-critical applications such as Oracle, SAP and Salesforce®. Provided by expert engineers, Rimini Manage™ delivers a premium support experience at a fixed cost.

With Rimini Manage, you gain:

  • Unique subscription model that provides predictable billing
  • Simplified application and database management for better resource allocation
  • Flexible partnership with resources to assist with system enhancements and staffing needs
Learn about Rimini Manage

Get access to IT consulting services from the experts you know and trust. Resolve your most challenging IT issues, including security, interoperability and integration with targeted solutions.

With Rimini Consult™, you gain:

  • Guidance from highly tenured professionals to optimize your enterprise software
  • Help with planning an IT roadmap based on your needs, timeline and goals
  • Cost-effective assistance with niche projects and customizations
Learn about Rimini Consult

Mitigate the risks of today’s threat landscape with Rimini Protect™. Get peace of mind with innovative managed security services for applications, databases and technology infrastructure, whether supported by the vendor or out of support.

With Rimini Protect, you gain:

  • Proactive, zero-day protection for entire classes of vulnerabilities
  • Patchless, fast and cost-effective security solution no matter the product or version
  • Threat mitigation without costly downtime or disruptions
Learn about Rimini Protect

Eliminate interoperability issues while modernizing your IT environment. Future-proof your enterprise software with Rimini Connect™ and have the freedom to use nearly any technology with it.

With Rimini Connect, you gain:

  • Interoperability with the latest browsers, email servers, Java and OS
  • Increased ROI on existing enterprise software
  • Accelerated IT modernization without costly upgrades or regression testing
Learn about Rimini Connect

Keep business-critical systems up and running smoothly with Rimini Watch™. Proactive monitoring and health check solutions help resolve issues ahead of time, preventing the need for expensive fixes.

With Rimini Watch, you gain:

  • Greater stability of your IT environment for enhanced productivity
  • Reduction of expensive, time-consuming software issues
  • Documented change management, including audit trails
Learn about Rimini Watch

Allow our team to help solve your most complex business challenges and get you to where you want to go. Request a custom proposal for your unique needs and goals with Rimini Custom™.

With Rimini Custom, you gain:

  • Comprehensive assessment to determine capabilities
  • Personalized portfolio tailored to your organization’s budget
  • Expert orchestration of your systems to enable growth and innovation
Learn about Rimini Custom

Hear what our clients have to say

Vivere 
“

When we talk to the Rimini Street team, they treat us like a long-time friend, and that really means a lot to us. They help us not only protect critical systems, but also give the business more confidence to improve, adapt and plan ahead.”

Sutrisno Yao Head of IT Division VIVERE Group
Read story
One New Zealand
“

It’s about knowing you have a partner who can help you stay resilient, reliable and secure while freeing your people to focus on the future. That’s what Rimini Street gives us.”

Adrian Albuquerque CIO One NZ
Read story
Medical Microinstruments, Inc.
“

The progress we’ve seen in reducing manual processes and enhancing data-driven decision making reflects the strategic value Rimini Street brings to our Salesforce evolution, and we know there’s more we can do to maximize the full potential of our IT investments with their support.”

William Retana Global IT Director and Cybersecurity Officer MMI
Read story
Cochlear
“

Moving to Rimini Street gave us back control of our ERP platform. It took us out of that vendor driven upgrade cycle.”

Jason Budding VP of Global IT Operations Cochlear
Read story
Lwart Environmental Solutions
“

With Rimini Street, our SAP and VMware environments simply work. That reliability gives us time to improve business processes and collaborate more closely with our innovation teams. We’ve found a partner we trust to keep our core systems running while we focus on where the business needs to go next.”

Jefferson Andriotti Head of IT and Procurement Lwart Environmental Solutions
Read story
Chen Full
“

With Rimini Street, we have confidence that our SAP systems are in expert hands. That trust allows our team to focus on enabling the business rather than worrying about ERP support.”

Alex Chiu IT Manager Chen Full International 
Read story
Flexitech
“

The funds we saved, and the system stability achieved by moving to Rimini Street have empowered us to reinvest our people, time and money towards initiatives that put us at the forefront of innovation.”

Thierry Le Gouanvic CIO Flexitech
Read story
KleanNara
“

Rimini Street is quick and accurate, especially when working with customized code and complex systems. Issues that would have taken days to resolve with a traditional vendor are often resolved within hours with Rimini Street.”

Hongjun Jang Digital Experience Manager KleanNara
Read story
Cubic Corporation 
“

Rimini Street’s support helps create capacity for us to explore modernization, automation and AI initiatives across our broader application landscape, while maintaining SAP ECC as the stable core.”

Jack Lidington Director of Enterprise Applications Cubic Corporation
Read story
Vivere 
One New Zealand
Medical Microinstruments, Inc.
Cochlear
Lwart Environmental Solutions
Chen Full
Flexitech
KleanNara
Cubic Corporation 

“Our ambition is to deliver an IT roadmap that is driven by business needs, avoiding huge investments and the risks of migrating to other platforms including the disruption to our business and the risk that the IT systems supporting our train network would go down. Knowing that we have Rimini Street as a trusted strategic partner, ensuring the stability of our core SAP system, means we have the confidence and capacity to focus on the execution and further development of our business goals. ”

Ingo Paas, CIO, Green Cargo
Read client story

Additional resources

Enterprise Applications 2030: How to Respond to the “SaaS-pocalypse”
Analyst Research
Enterprise Applications 2030: How to Respond to the “SaaS-pocalypse”
Read Analyst Research
The Future of Oracle Database: Navigating AI, Cloud and Cost in a Decentralized Era
Webinar
The Future of Oracle Database: Navigating AI, Cloud and Cost in a Decentralized Era
Watch Webinar
Independent, Third-Party Support Definition (in 1,300 Words or Less)
Blog
Independent, Third-Party Support Definition (in 1,300 Words or Less)
Scott Hays
Scott Hays
VP, Product Marketing - Support
5 min read

This blog was originally published in July 2020 and was updated in July 2026 Why keep paying more for software support that delivers less flexibility and slower resolution? Third-party support gives organizations a proven way to cut costs, avoid unnecessary upgrades and get more responsive service. Learn more about third-party support, its benefits and how […]

Read blog
Virtual Infrastructure Under Attack: How to Proactively Address Risk
Blog
Virtual Infrastructure Under Attack: How to Proactively Address Risk
Rob Wald
Manager, Solutions Architecture, Security & Technology Solutions
3 min read

The hypervisor layer is critical to modern data centers and cloud computing infrastructure operations. A hypervisor is the software engine that enables virtualization, allowing a single physical server to act as multiple, independent “virtual machines” (VMs). If the hypervisor layer is compromised by a security breach, security experts often describe it as a “Tier-0” disaster. […]

Read blog
How Agentic AI Is Reshaping Digital Transformation for Modern Enterprises
Blog
How Agentic AI Is Reshaping Digital Transformation for Modern Enterprises
Rod Masney
Rod Masney
Regional CTO, North America
4 min read

Agentic AI is emerging as a powerful force for digital transformation, offering organizations new ways to drive agility and innovation. As enterprises face growing pressure to modernize while controlling costs, many are discovering that basic automation and generative AI (GenAI) alone aren’t enough to deliver material business value. Unlike other iterations of AI, Agentic AI […]

Read blog
VIVERE Group Selects Rimini Street to Strengthen SAP Support and Accelerate Business Transformation
Press Release
VIVERE Group Selects Rimini Street to Strengthen SAP Support and Accelerate Business Transformation

Indonesia-based integrated interior and furnishing solutions provider gains expert SAP support, freedom and capacity to advance transformation on its own terms LAS VEGAS – July 14, 2026 – Rimini Street, Inc. (Nasdaq: RMNI), the Software Support and Agentic AI ERP Company™ and the leading third-party support provider for Oracle, SAP and VMware software, today announced […]

Read press release
How SAP Customers Can Reach Agentic AI Faster, Better and Cheaper
Blog
How SAP Customers Can Reach Agentic AI Faster, Better and Cheaper
Eric Helmer
Eric Helmer
EVP & Global Chief Technology Officer
5 min read

SAP customers are being told, “If you want AI, you need to RISE with SAP.” This is where the story falls flat. For CIOs and IT leaders facing shrinking budgets, heightened innovation demand and very real delivery risk, the idea that the only route to AI involves a multiyear ERP reimplementation just doesn’t hold up. […]

Read blog
How To Unlock Value In Your Existing ERP to Fund AI Innovation & Growth
Webinar
How To Unlock Value In Your Existing ERP to Fund AI Innovation & Growth
Watch Webinar
3 Trends Reshaping VMware and the Hypervisor Market  
Webinar
3 Trends Reshaping VMware and the Hypervisor Market  
Watch Webinar

Bypass unnecessary upgrades and migrations

Contact us today and learn how you can run your existing release for 15+ years with Rimini Street.

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