Take Control of JD Edwards Roadmaps
Help eliminate overspending − save up to 90% total on support costs for JD Edwards
Currently, Oracle JD Edwards (JDE) support customers are no longer fully supported unless they have upgraded their JDE software to EnterpriseOne 9.2 or World A9.4. And with no EnterpriseOne 9.3 or World A9.5 on Oracle’s roadmap, many customers are seeing the amount of new value they receive from their JDE support decrease, while costs continue to increase. Rimini Street guarantees 50% savings on annual support fees and up to 90% savings on total cost of maintenance for Oracle JDE Enterprise One and World, while eliminating the need to pay for expensive upgrades or updates simply to remain fully supported.
Liberate resources, avoid the software vendor-dictated model
Oracle’s JD Edwards support policies force IT organizations to continually upgrade and/or apply updates while delivering less meaningful innovation to the business. Rimini Street independent, third-party maintenance supports existing JD Edwards releases for at least 15 years, including customizations, without the need to upgrade or update software. Oracle’s JD Edwards support policies tend to force IT organizations to continually upgrade and/or apply updates while delivering less meaningful innovation needed to the business each year. Rimini Street supports current JDE releases for at least 15 years including customizations, without having to perform upgrades or ongoing updates just to stay fully supported. In addition, IT teams enjoy a comprehensive and responsive support experience, including faster response SLAs for critical issues and the industry’s fastest Legislature-to-Live™ tax, legal and regulatory updates, freeing more time for new initiatives.
Drive strategic business priorities
Rimini Street support helps provide the freedom to deploy budget and resources toward the priorities of unique businesses, whether sustaining current operations or accelerating new growth — without having to adopt what is simply next in line from JDE support services. This includes leveraging the latest, industry-leading technologies, beyond the vendor’s roadmap, including the cloud model of choice.
Why Rimini Street
Rimini Street was founded to disrupt and redefine the enterprise software support model by developing innovative new products and services that place client success first. By delivering premium-level support and highly skilled engineering expertise at a fraction of the cost, clients receive the highest level of value and customer service every day.
Better model
24x7x365 follow-the-sun support for all JD Edwards software for 15+ years without forced upgrades or updates, plus a guaranteed P1 SLA response time of fewer than 10 minutes.
Better people
Assigned Primary Support Engineers (PSEs) with an average of 20 years of real-world support services for JD Edwards experience and a seasoned JD Edwards support delivery team, acting as an extension of IT organizations.
Better outcomes
Extend the useful life of JD Edwards assets while saving up to 90% on total maintenance and support costs by working with experts rated highly for continual client satisfaction.
Compare the value
Beyond the guaranteed savings, Rimini Street delivers a comprehensive support experience for IT teams including industry-leading tax, legal, and regulatory updates; custom code support at no extra charge; and full support for current Oracle releases for at least 15 years with no required upgrades or updates. Rimini Street also provides strategic services to help plan and execute the Oracle IT strategy of choice, free from the vendor’s JDE support agenda and timetable, including guidance on software and technology roadmaps, licensing, security, and cloud strategies.
Support Features |
Rimini Street |
Oracle Premier and Extended |
Oracle Sustaining |
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Support Services |
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Application and documentation fixes |
No new fixes |
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Operational and configuration support |
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Installation and upgrade support |
No new upgrade scripts
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Global tax, legal, and regulatory updates |
No new updates
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Named, regional primary support engineer with an average of 20 years of experience |
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Account management services |
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Full support with no required upgrades |
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Customization support |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic ServicesInteroperability support |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Monitor and check advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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“As all CIOs are looking to maintain value, add value, we have to be innovative; we have to look at opportunities to do support for our JD Edwards and other environment in a cost effective way, while still gaining service. That is how Rimini Street came into our line of sight.”
Featured Clients
We knew an upgrade was going to be very labor intensive. It was going to cost us a fair amount of money, tie up our EnterpriseOne experts and, in the end, it would not have brought any added value. What we have experienced with independent support is the freedom to take on tasks that actually serve our business and are a value-add while retaining the ability to upgrade if we choose to in the future.”
– Ernie Spardy VP IT
We don’t have to be bound by lagging server processes anymore. I give Rimini Street an A+”
– Colleen Pacocha Analyst
We moved to Rimini Street because the risks were low and we knew the financial savings would be a huge benefit. After we experienced far better support than what we had before, our decision was validated, and we’ve since significantly expanded our global footprint through Rimini Street support .”
– Simon Lytton Global Applications Director
Additional Resources
Composable ERP for Oracle: Your Roadmap, Your Advantage
3 Smart Paths to Innovation for Your Oracle Roadmap
Why Enterprises Are Rethinking Their Oracle Relationship and Cloud Strategy
Many IT teams are in the midst of evaluating their enterprise software roadmaps, particularly as vendors like Oracle shift more of their innovation focus away from the core systems that organizations have spent years customizing and building their business around. When designing their long-range IT roadmaps, these IT teams must consider three key factors: the total cost of maintaining their current systems their ability to extend the lifespan of existing enterprise applications while they plan their next move and the intersection point when future enterprise software and infrastructure will be viable – and valuable – to deploy To understand how IT teams are evaluating their options, Rimini Street conducted the 2019 Oracle Application Survey. More than 200 IT leaders and practitioners provided feedback about their relationship with Oracle, their satisfaction with the support, spend and impact Oracle provides, and their plans for the future.
Your JD Edwards Roadmap Options
Many JD Edwards customers plan to run their highly-customized, highly-efficient systems for as long as they can, despite Oracle announcing that all JD Edwards internally-deployed software will be entering sustaining support by 2025. Check out this infographic for a side-by-side view of JD Edwards support options, one that relies on a vendor-dictated model and one that lets you get the most value from your existing investments and fund your future roadmap, wherever that might lead.
Are Oracle Cloud Risks Worth the Rewards?
Is Oracle’s roadmap taking you where you want to go, or should you be following your own Business-Driven IT Roadmap? Our new research report looks at cloud stops along Oracle’s IT roadmap and details what they involve, and what they could mean for your business. Each stop along Oracle’s roadmap can lock you deeper into its technology stack and may include risks and hidden costs. Is limiting your future IT options and flexibility through a single vendor best for your business? How would Oracle Cloud look if viewed through the lens of a Business-Driven IT Roadmap, that squarely aligns all your IT strategies and tactics with the critical needs of your business? Download the full report for helpful insights as you consider whether Oracle is the right long-term partner for your cloud success.
Understanding Comprehensive Database Security
You Own Your Data: Protect It with a Formal Database Security Program
Rimini Watch™ for JD Edwards
Rimini Street Application Management Services and CNC Managed Services for JD Edwards
Oracle JD Edwards Customers Funding New Growth and Innovation
Many Oracle JD Edwards customers share the same concerns: they are getting less new value from Oracle today than they received in the past, and are caught in an expensive cycle of paying Oracle nearly 22% of the license fee per year in maintenance costs — essentially repurchasing their existing legacy software every five years. What has greatly impacted many JDE licensees is Oracle having no new major release on its roadmap for either JD Edwards World or JD Edwards EnterpriseOne, and only extending full support for the latest releases — until April 2025 for World A9.4 and until December 2031 for EnterpriseOne 9.2.1 Rather than developing major new releases, Oracle has instituted a continuous release strategy through enterprise software updates (ESUs), which may or may not include valuable, new functionality for individual licensees. Implementing the ESUs can be expensive and labor-intensive, consuming even more critical enterprise resources that are needed for growth, and forcing painful funding tradeoffs. Fortunately, Oracle JD Edwards customers can skip the ESUs, save up to 90% on total software maintenance costs, and drive digital transformation with Rimini Street third-party support. In this e-book, you’ll meet five JDE licensees who regained control of their IT roadmaps by partnering with Rimini Street. They received comprehensive, engineer-led service and invested their significant support savings into strategic initiatives such as: improving efficiencies through the use of mobile hardware and applications developing advanced web portal capabilities for customers and consultants increasing funding for a subscription engine, a product data model, an HR system, and several e-commerce platforms reinvesting funds into business intelligence and master data platforms To learn more about how to stop paying excessive support fees and start funding innovation, read the eBook today. 1 JD Edwards Premier Support and Continuous Delivery FAQ
Benefit from independent support for JD Edwards.
Contact us to learn more.
