Take Control of JD Edwards Roadmaps
Help eliminate overspending − save up to 90% total on support costs for JD Edwards
Currently, Oracle JD Edwards (JDE) support customers are no longer fully supported unless they have upgraded their JDE software to EnterpriseOne 9.2 or World A9.4. And with no EnterpriseOne 9.3 or World A9.5 on Oracle’s roadmap, many customers are seeing the amount of new value they receive from their JDE support decrease, while costs continue to increase. Rimini Street guarantees 50% savings on annual support fees and up to 90% savings on total cost of maintenance for Oracle JDE Enterprise One and World, while eliminating the need to pay for expensive upgrades or updates simply to remain fully supported.

Liberate resources, avoid the software vendor-dictated model
Oracle’s JD Edwards support policies force IT organizations to continually upgrade and/or apply updates while delivering less meaningful innovation to the business. Rimini Street independent, third-party maintenance supports existing JD Edwards releases for at least 15 years, including customizations, without the need to upgrade or update software. Oracle’s JD Edwards support policies tend to force IT organizations to continually upgrade and/or apply updates while delivering less meaningful innovation needed to the business each year. Rimini Street supports current JDE releases for at least 15 years including customizations, without having to perform upgrades or ongoing updates just to stay fully supported. In addition, IT teams enjoy a comprehensive and responsive support experience, including faster response SLAs for critical issues and the industry’s fastest Legislature-to-Live™ tax, legal and regulatory updates, freeing more time for new initiatives.

Drive strategic business priorities
Rimini Street support helps provide the freedom to deploy budget and resources toward the priorities of unique businesses, whether sustaining current operations or accelerating new growth — without having to adopt what is simply next in line from JDE support services. This includes leveraging the latest, industry-leading technologies, beyond the vendor’s roadmap, including the cloud model of choice.

Why Rimini Street
Rimini Street was founded to disrupt and redefine the enterprise software support model by developing innovative new products and services that place client success first. By delivering premium-level support and highly skilled engineering expertise at a fraction of the cost, clients receive the highest level of value and customer service every day.
Better model
24x7x365 follow-the-sun support for all JD Edwards software for 15+ years without forced upgrades or updates, plus a guaranteed P1 SLA response time of fewer than 10 minutes.
Better people
Assigned Primary Support Engineers (PSEs) with an average of 20 years of real-world support services for JD Edwards experience and a seasoned JD Edwards support delivery team, acting as an extension of IT organizations.
Better outcomes
Extend the useful life of JD Edwards assets while saving up to 90% on total maintenance and support costs by working with experts rated highly for continual client satisfaction.

Compare the value
Beyond the guaranteed savings, Rimini Street delivers a comprehensive support experience for IT teams including industry-leading tax, legal, and regulatory updates; custom code support at no extra charge; and full support for current Oracle releases for at least 15 years with no required upgrades or updates. Rimini Street also provides strategic services to help plan and execute the Oracle IT strategy of choice, free from the vendor’s JDE support agenda and timetable, including guidance on software and technology roadmaps, licensing, security, and cloud strategies.
Support Features |
Rimini Street |
Oracle Premier and Extended |
Oracle Sustaining |
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Support Services |
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Application and documentation fixes |
No new fixes |
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Operational and configuration support |
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Installation and upgrade support |
No new upgrade scripts
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Global tax, legal, and regulatory updates |
No new updates
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Named, regional primary support engineer with an average of 20 years of experience |
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Account management services |
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Full support with no required upgrades |
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Customization support |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic ServicesInteroperability support |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Monitor and check advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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“As all CIOs are looking to maintain value, add value, we have to be innovative; we have to look at opportunities to do support for our JD Edwards and other environment in a cost effective way, while still gaining service. That is how Rimini Street came into our line of sight.”
Featured Clients
Benefit from independent support for JD Edwards.
Contact us to learn more.