Premium middleware support for maximum ROI
Many Oracle Fusion Middleware 12c customers running earlier versions (12.1 or 12.2) struggle with the limited coverage of vendor support for their mission-critical middleware systems. Oracle Sustaining Support, which doesn’t include regular updates, security patches or other critical fixes but costs the same 22% annual maintenance fees year after year, leaves licensees feeling frustrated with the lack of value received for their investments.
Customers often feel pressured to upgrade to the latest version (14.1.2) — an expensive, time-consuming and often disruptive project that requires moving the entire suite of applications to the cloud — yet don’t feel the need to walk away from a system that is stable, reliable and integral to business operations.
Rimini Street offers a high-value alternative to vendor support that enables you to retain your mature release for up to 15+ years while maintaining compliance and system security. Delivered by a global team of highly skilled engineers, including a Primary Support Engineer (PSE) team averaging 20+ years of experience, and deeply knowledgeable ERP professionals, our end-to-end solutions serve to help support, protect, manage, optimize and future-proof your existing middleware without upgrades, migrations or vendor lock-ins.
Realize the full value of your Oracle Fusion Middleware investment, regain control and sovereignty of your IT roadmap and liberate the critical resources to fuel innovation — all with the expert guidance of one proven partner.
Get dependable, expert support
Reduce overhead costs
Control your IT roadmap
Leaving Oracle Support: Your Top Four Questions Answered
Are you exploring your options and opportunities beyond vendor support? Get answers to the four most common questions among Oracle customers — and proceed with confidence.
Get more value out of your Oracle Fusion Middleware
As a global leader of end-to-end third-party software support, management and innovation solutions for Oracle Fusion Middleware, Rimini Street serves as a strategic IT partner for organizations like yours. Let us guide you on a path toward not only protecting and future-proofing your IT investment but helping you achieve your growth and profitability goals — faster — by leveraging your existing, highly valuable systems.
Rimini Street’s award-winning, ISO-certified premium support for Oracle Fusion Middleware products helps maintain performance, increase uptime and stabilize your middleware.
With Rimini Support for Fusion Middleware, you gain:
- A named PSE backed by 800+ engineers and Rimini Street’s proprietary AI tools and processes for fast, complete issue resolution
- Comprehensive service spanning virtualization support, break/fix and more
- Up to 15+ years of support for current release
Achieve greater operational efficiency by offloading day-to-day management of your middleware to our experts. Let us resolve ticket backlogs and fill IT skills gaps while your team focuses on strategic projects.
With Rimini Manage for Fusion Middleware, you gain:
- Unlimited ticket submission from a broad catalog of services
- Predictable billing, with no surprise fees, to aid in financial planning
- Root cause analysis to prevent issue recurrence and reduce future ticket volume
Make the most of your middleware and other IT investments with vendor-agnostic guidance from our experts. We go beyond consulting to provide tangible solutions for your unique business challenges.
With Rimini Consult for Fusion Middleware, you gain:
- Tailored proposal for services based on your needs, budget, goals and expected timeline
- Project implementation to enable interoperability, enhanced functionality and more
- IT analysis and consultancy to help ensure your organization is on the best path
Reinforce your security posture and mitigate risk with Rimini Protect™ Advanced Application and Middleware Security (AAMS), a next-generation Java runtime security solution that helps safeguard your middleware.
With Rimini Protect for Fusion Middleware, you gain:
- Real-time, zero-day vulnerability protection for entire classes of vulnerabilities
- Easy, prompt deployment without unplanned downtime
- Protection for current and older releases no longer receiving vendor security updates
Avoid a lengthy, expensive overhaul of your existing middleware simply to maintain compatibility with new technology. Apply our patented and proprietary interoperability solutions to extend your release’s lifespan.
With Rimini Connect for Fusion Middleware, you gain:
- Innovative solutions that require no upgrades, patches or downtime
- Guidance to proactively plan your technology roadmap
- Ability to add new features and functionalities for a better ROI
Optimize the health and stability of your middleware with proactive monitoring. Our observability suite, available as part of Rimini Support™, Rimini Manage™ or Rimini ONE™ (Support + Manage), helps identify and resolve issues before they become critical.
With Rimini Watch for Fusion Middleware, you gain:
- 24/7/365 monitoring with 10-minute guaranteed response time
- Customized reports and real-time dashboards for enhanced visibility
- Practical guidance to minimize high-severity issues
Hear what our clients have to say
With Rimini Street, our SAP and VMware environments simply work. That reliability gives us time to improve business processes and collaborate more closely with our innovation teams. We’ve found a partner we trust to keep our core systems running while we focus on where the business needs to go next.”
With Rimini Street, we have confidence that our SAP systems are in expert hands. That trust allows our team to focus on enabling the business rather than worrying about ERP support.”
The funds we saved, and the system stability achieved by moving to Rimini Street have empowered us to reinvest our people, time and money towards initiatives that put us at the forefront of innovation.”
Rimini Street is quick and accurate, especially when working with customized code and complex systems. Issues that would have taken days to resolve with a traditional vendor are often resolved within hours with Rimini Street.”
Rimini Street’s support helps create capacity for us to explore modernization, automation and AI initiatives across our broader application landscape, while maintaining SAP ECC as the stable core.”
During our most critical VMware infrastructure challenge, Rimini Street delivered exceptional support characterized by technical expertise, genuine urgency and unwavering commitment.”
At Ypê, we have several AI projects in works, but the Rimini Agentic UX™ project has outperformed them all in both speed and expectations. It only took one month from start to delivery, and helped us reduce our approval cycle by 60% and accelerate time-to-value. It’s a great win for our IT team.”
Instead of spending cycles on accessibility issues, our team is now focusing their efforts on value-add projects that deliver real ROI for our business.”
Rimini Street has proven to be more than a trusted partner for our operations, and we continue to grow our footprint with them because we know it will translate to fast and lasting results for the business.”
Additional resources
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Love your middleware but not the vendor tactics?
Reach out today to learn how Rimini Street’s end-to-end solutions for Oracle Fusion Middleware can help you regain control of your IT roadmap, extend value and remain secure — all without disruption or downtime.