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Solve Resource and Skills Shortages with Rimini Street AMS for Salesforce

Eliminate Salesforce backlogs with a predictable, subscription-based pricing model

Get unlimited use of an extensive service catalog, covering more than 170 Salesforce configuration, administration, and data management services, all for a predictable subscription price. Leverage these services to decrease resolution time for end user requests and help eliminate ticket backlogs. Free up internal teams to focus on strategic projects and partner with business users on new initiatives.

Optimize and improve business outcomes with proactive AMS

Rimini Street Application Management Services for Salesforce include proactive services to ensure organizations are leveraging Salesforce best practices, increasing user adoption, retiring technical debt, and taking advantage of the latest enhancements and features from the Salesforce release notes. Proactive services are delivered by seasoned Rimini Street team members who average 15 years of experience with the Salesforce platform.

Safeguard Salesforce investments with critical application management services production support

Rimini Street AMS for Salesforce clients benefit from the responsive, client-centric support model that Rimini Street is known for with its Oracle and SAP enterprise software support. Rimini Street Application Management Services for Salesforce include the same 24x7x365, follow-the-sun support with a guaranteed response of under 10-minutes for P1 critical issue requests. This includes support for integrations, code, and system bugs, helping ensure that Salesforce investments are protected and receive the expertise needed to minimize downtime and impacts to the business.

Salesforce Product Lines Supported

Rimini Street resources are Salesforce certified in multiple Salesforce disciplines, including architects, administrators, developers, and designers for the following Salesforce products:

Sales Cloud®
Service Cloud®
Community Cloud™
Platform Cloud
AppExchange® Products

Why Rimini Street

Rimini Street Application Management Services for Salesforce complement and extend internal Salesforce teams and help reduce and control the backlog of end-user requests; proactively fix root-cause issues; recommend and apply best practices; and ensure clients are taking advantage of the latest Salesforce features — all with an unlimited usage model and single subscription-based price.

Better model

Leverage a single, subscription-based AMS pricing model that is highly predictable, and where per-user price decreases with volume.

Better people

Rimini Street only hires experienced Salesforce engineers to help reduce time to resolution and enable clients to tackle backlogs and effectively scale and optimize Salesforce environments.

Better outcomes

Drive higher ROI from Salesforce investments with greater user adoption, consumption, and utilization.

Compare the value

Rimini Street delivers a partnership-driven model, dedicated and consistent expertise, and greater value at less cost.

Traditional Salesforce Service Providers
Rimini Street AMS for Salesforce
Frequently a Transactional and Complex Model

• Multiple vendors rotated over time
• Salesforce customers often left to self-support after implementation
• Resources measured on tickets and “buckets of hours”

Dedicated Business Partner

• Single partner for both AMS for Salesforce and ERP/database support, with 24x7x365 critical production support and SLAs
• Resources measured and incentivized on client satisfaction

Inconsistent Quality

• Different teams with unknown skills and varying experience
• Junior, lower-skilled resources on front lines, while expensive resources are on tactical work

Predictable Expertise

• Primary Support Engineers with an average of 15 years of experience are assigned to a client long-term versus rotational
• Unlimited access to expert resources with multiple skillsets to help eliminate backlog and drive value

Unpredictable Costs and Results

• Billable hours and/or ticket-based model creates complexity in managing and predicting costs and cycles of change orders
• Rare incentive to proactively address root causes, improve results, or resolve issues

Higher Value and ROI

• Subscription price, based on the number of active users – where price per user decreases as additional users are added
• Proactive guidance on best practices to help maximize ROI and leverage the latest Salesforce enhancements and features

Featured Clients

NTT Global Data Centers Americas

“With Rimini Street Application Management Services for Salesforce, for about the same cost of hiring one reasonably experienced Salesforce administrator, I have access to a worldwide group of highly qualified engineers. Not only have I expanded the skills and depth of my team, I now get the benefits 24/7.

The cost structure for AMS is a huge asset, particularly for the projects that we don’t predict but that inevitably pop up and require timely attention. NTT is a very large company and not having to continually lobby for funding – including projects that I see as being business-critical – is a major plus. ”

Patrick Haley Sr. Director of Sales Operations
Nibco

“Rimini Street has helped us to maximize the lifespan of our SAP system and to avoid unnecessarily spending money on upgrades. We’ve been able to redirect those funds into acquisitions and developing new products. We’re now spending money on growing NIBCO, not just keeping the lights on.”

Jeff Miller Director, Business Relationship Management
Guest Services

“One of our goals was to become more flexible in our PeopleSoft applications upgrade strategy to be able to decide when and how we upgrade these tools. By archiving the PeopleSoft updates we were already entitled to, we were able to complete an upgrade while on independent support — and do it on our own timeline. If we want to upgrade in the future, that’s a choice we can make without outside pressure.”

Steve Jacobs IT Director

Get more value from Salesforce investments.

Contact us to learn more.

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