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Solve Resource and Skills Shortages with Rimini Street AMS for Salesforce

Eliminate Salesforce backlogs with a predictable, subscription-based pricing model

Get unlimited use of an extensive service catalog, covering more than 170 Salesforce configuration, administration, and data management services, all for a predictable subscription price. Leverage these services to decrease resolution time for end user requests and help eliminate ticket backlogs. Free up internal teams to focus on strategic projects and partner with business users on new initiatives.

Optimize and improve business outcomes with proactive AMS

Rimini Street Application Management Services for Salesforce include proactive services to ensure organizations are leveraging Salesforce best practices, increasing user adoption, retiring technical debt, and taking advantage of the latest enhancements and features from the Salesforce release notes. Proactive services are delivered by seasoned Rimini Street team members who average 15 years of experience with the Salesforce platform.

Safeguard Salesforce investments with critical application management services production support

Rimini Street AMS for Salesforce clients benefit from the responsive, client-centric support model that Rimini Street is known for with its Oracle and SAP enterprise software support. Rimini Street Application Management Services for Salesforce include the same 24x7x365, follow-the-sun support with a guaranteed response of under 10-minutes for P1 critical issue requests. This includes support for integrations, code, and system bugs, helping ensure that Salesforce investments are protected and receive the expertise needed to minimize downtime and impacts to the business.

Salesforce Product Lines Supported

Rimini Street resources are Salesforce certified in multiple Salesforce disciplines, including architects, administrators, developers, and designers for the following Salesforce products:

Sales Cloud®
Service Cloud®
Community Cloud™
Platform Cloud
AppExchange® Products

Why Rimini Street

Rimini Street Application Management Services for Salesforce complement and extend internal Salesforce teams and help reduce and control the backlog of end-user requests; proactively fix root-cause issues; recommend and apply best practices; and ensure clients are taking advantage of the latest Salesforce features — all with an unlimited usage model and single subscription-based price.

Better model

Leverage a single, subscription-based AMS pricing model that is highly predictable, and where per-user price decreases with volume.

Better people

Rimini Street only hires experienced Salesforce engineers to help reduce time to resolution and enable clients to tackle backlogs and effectively scale and optimize Salesforce environments.

Better outcomes

Drive higher ROI from Salesforce investments with greater user adoption, consumption, and utilization.

Compare the value

Rimini Street delivers a partnership-driven model, dedicated and consistent expertise, and greater value at less cost.

Traditional Salesforce Service Providers
Rimini Street AMS for Salesforce
Frequently a Transactional and Complex Model

• Multiple vendors rotated over time
• Salesforce customers often left to self-support after implementation
• Resources measured on tickets and “buckets of hours”

Dedicated Business Partner

• Single partner for both AMS for Salesforce and ERP/database support, with 24x7x365 critical production support and SLAs
• Resources measured and incentivized on client satisfaction

Inconsistent Quality

• Different teams with unknown skills and varying experience
• Junior, lower-skilled resources on front lines, while expensive resources are on tactical work

Predictable Expertise

• Primary Support Engineers with an average of 15 years of experience are assigned to a client long-term versus rotational
• Unlimited access to expert resources with multiple skillsets to help eliminate backlog and drive value

Unpredictable Costs and Results

• Billable hours and/or ticket-based model creates complexity in managing and predicting costs and cycles of change orders
• Rare incentive to proactively address root causes, improve results, or resolve issues

Higher Value and ROI

• Subscription price, based on the number of active users – where price per user decreases as additional users are added
• Proactive guidance on best practices to help maximize ROI and leverage the latest Salesforce enhancements and features

Get more value from Salesforce investments.

Contact us to learn more.

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