Get unlimited use of an extensive service catalog, covering more than 170 Salesforce configuration, administration, and data management services, all for a predictable subscription price. Leverage these services to decrease resolution time for end user requests and help eliminate ticket backlogs. Free up internal teams to focus on strategic projects and partner with business users on new initiatives.
Rimini Street Application Management Services for Salesforce include proactive services to ensure organizations are leveraging Salesforce best practices, increasing user adoption, retiring technical debt, and taking advantage of the latest enhancements and features from the Salesforce release notes. Proactive services are delivered by seasoned Rimini Street team members who average 15 years of experience with the Salesforce platform.
Rimini Street AMS for Salesforce clients benefit from the responsive, client-centric support model that Rimini Street is known for with its Oracle and SAP enterprise software support. Rimini Street Application Management Services for Salesforce include the same 24x7x365, follow-the-sun support with a guaranteed response of under 10-minutes for P1 critical issue requests. This includes support for integrations, code, and system bugs, helping ensure that Salesforce investments are protected and receive the expertise needed to minimize downtime and impacts to the business.
Rimini Street Application Management Services for Salesforce complement and extend internal Salesforce teams and help reduce and control the backlog of end-user requests; proactively fix root-cause issues; recommend and apply best practices; and ensure clients are taking advantage of the latest Salesforce features — all with an unlimited usage model and single subscription-based price.
Leverage a single, subscription-based AMS pricing model that is highly predictable, and where per-user price decreases with volume.
Rimini Street only hires experienced Salesforce engineers to help reduce time to resolution and enable clients to tackle backlogs and effectively scale and optimize Salesforce environments.
Drive higher ROI from Salesforce investments with greater user adoption, consumption, and utilization.
Rimini Street delivers a partnership-driven model, dedicated and consistent expertise, and greater value at less cost.
Traditional Salesforce Service Providers
Rimini Street AMS for Salesforce
Frequently a Transactional and Complex Model
• Multiple vendors rotated over time
Dedicated Business Partner
• Single partner for both AMS for Salesforce and ERP/database support, with 24x7x365 critical production support and SLAs
• Different teams with unknown skills and varying experience
• Primary Support Engineers with an average of 15 years of experience are assigned to a client long-term versus rotational
Unpredictable Costs and Results
• Billable hours and/or ticket-based model creates complexity in managing and predicting costs and cycles of change orders
Higher Value and ROI
• Subscription price, based on the number of active users – where price per user decreases as additional users are added
“We moved to Rimini Street because the risks were low and we knew the financial savings would be a huge benefit. After we experienced far better support than what we had before, our decision was validated, and we’ve since significantly expanded our global footprint through Rimini Street support .”Simon Lytton Global Applications Director
“After preparing a solid roadmap and clear steps, our transition to Rimini Street was smooth. We now have a primary support engineer, various levels of access by phone or email, and weekly conference calls with the support engineers who are working on any active tickets. Our support quality has vastly improved.”Jim Williamson Vice President of Information Technology
“Rimini Street has helped us to maximize the lifespan of our SAP system and to avoid unnecessarily spending money on upgrades. We’ve been able to redirect those funds into acquisitions and developing new products. We’re now spending money on growing NIBCO, not just keeping the lights on.”Jeff Miller Director, Business Relationship Management
Achieving Greater ROI from Your Salesforce® Solution Investment
You’ve made a significant investment in your Salesforce applications. With Rimini Street’s Application Management Services for Salesforce offering, you can leverage our known premium service that enables clients to maximize operational excellence, user satisfaction and effective business outcomes.
This article originally appeared on Diginomica.com; it has been modified for this space. The pool of IT experts is shrinking and the talent that remains is being spread thinner as new technologies create demand for expertise. According to Gartner’s “Survey Data: Gartner Talent Management for Tech CEOs Survey, 2020“1 report: “Tech CEOs rank attracting and […]
Company already leveraging Rimini Street support for SAP products, expands support services scope to include Salesforce products LAS VEGAS, March 14, 2019 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced that EBSCO […]
Company already leveraging Rimini Street support for several Oracle products, expands support services to Salesforce to maximize value and ROI LAS VEGAS, June 26, 2019 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, […]
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