Solve Resource and Skills Shortages with Managed Services for Salesforce
Eliminate Salesforce backlogs with a predictable, subscription-based pricing model
Get unlimited use of an extensive service catalog, covering more than 170 Salesforce configuration, administration, and data management services, all for a predictable subscription price. Leverage these services to decrease resolution time for end user requests and help eliminate ticket backlogs. Free up internal teams to focus on strategic projects and partner with business users on new initiatives.
Optimize and improve business outcomes with proactive AMS
Rimini Street Managed Services for Salesforce include proactive services to ensure organizations are leveraging Salesforce best practices, increasing user adoption, retiring technical debt, and taking advantage of the latest enhancements and features from the Salesforce release notes. Proactive services are delivered by seasoned Rimini Street team members who average 15 years of experience with the Salesforce platform.
Safeguard Salesforce investments with critical application management services production support
Rimini Street Managed Services for Salesforce clients benefit from the responsive, client-centric support model that Rimini Street is known for with its Oracle and SAP enterprise software support. Our offerings for Salesforce include the same 24x7x365, follow-the-sun support with a guaranteed response of under 10-minutes for P1 critical issue requests. This includes support for integrations, code, and system bugs, helping ensure that Salesforce investments are protected and receive the expertise needed to minimize downtime and impacts to the business.
Why Rimini Street
Rimini Street Managed Services for Salesforce complement and extend internal Salesforce teams and help reduce and control the backlog of end-user requests; proactively fix root-cause issues; recommend and apply best practices; and ensure clients are taking advantage of the latest Salesforce features — all with an unlimited usage model and single subscription-based price.
No worry approach
Leverage a single, subscription-based AMS pricing model that is highly predictable, and where per-user price decreases with volume.
Optimization
Rimini Street only hires experienced Salesforce engineers to help reduce time to resolution and enable clients to tackle backlogs and effectively scale and optimize Salesforce environments.
Unlimited model
Drive higher ROI from Salesforce investments with greater user adoption, consumption, and utilization.
Compare the value
Rimini Street delivers a partnership-driven model, dedicated and consistent expertise, and greater value at less cost.
Traditional Salesforce Service Providers |
Rimini Street Managed Services for Salesforce |
|---|---|
Frequently a Transactional and Complex Model• Multiple vendors rotated over time |
Dedicated Business Partner• Single partner for both Managed Services for Salesforce and ERP/database support, with 24x7x365 critical production support and SLAs |
Inconsistent Quality• Different teams with unknown skills and varying experience |
Predictable Expertise• Primary Support Engineers with an average of 15 years of experience are assigned to a client long-term versus rotational |
Unpredictable Costs and Results• Billable hours and/or ticket-based model creates complexity in managing and predicting costs and cycles of change orders |
Higher Value and ROI• Subscription price, based on the number of active users – where price per user decreases as additional users are added |
Featured Clients
With Rimini Street Application Management Services for Salesforce, for about the same cost of hiring one reasonably experienced Salesforce administrator, I have access to a worldwide group of highly qualified engineers. Not only have I expanded the skills and depth of my team, I now get the benefits 24/7.
The cost structure for AMS is a huge asset, particularly for the projects that we don’t predict but that inevitably pop up and require timely attention. NTT is a very large company and not having to continually lobby for funding – including projects that I see as being business-critical – is a major plus. ”
Rimini Street has helped us to maximize the lifespan of our SAP system and to avoid unnecessarily spending money on upgrades. We’ve been able to redirect those funds into acquisitions and developing new products. We’re now spending money on growing NIBCO, not just keeping the lights on.”
– Jeff Miller Director, Business Relationship Management
One of our goals was to become more flexible in our PeopleSoft applications upgrade strategy to be able to decide when and how we upgrade these tools. By archiving the PeopleSoft updates we were already entitled to, we were able to complete an upgrade while on independent support — and do it on our own timeline. If we want to upgrade in the future, that’s a choice we can make without outside pressure.”
– Steve Jacobs IT Director
Additional Resources
Rimini Manage for Salesforce®
Achieving Greater ROI from Your Salesforce® Solution Investment
Get More from Your Salesforce Investments with Application Management Services
The Salesforce ecosystem is experiencing a resource challenge unlike ever before, as organizations struggle to find and retain Salesforce talent to: close skills gaps on internal teams expand the operations and innovation achievable on the platform An inability to overcome this can significantly impact business outcomes. The good news is that the resourcing challenge is solvable. Watch this on-demand webinar to see how you can: take your Salesforce support model to the next level drive Salesforce platform utilization, adoption, consumption, and optimization get more from your Salesforce investments Watch the on-demand webinar now.
New Application Management Service (AMS) Models are Emerging to Address the IT Talent Shortage
This article originally appeared on Diginomica.com; it has been modified for this space. The pool of IT experts is shrinking and the talent that remains is being spread thinner as new technologies create demand for expertise. According to Gartner’s “Survey Data: Gartner Talent Management for Tech CEOs Survey, 2020“1 report: “Tech CEOs rank attracting and […]
EBSCO Industries Inc. Chooses Rimini Street for Salesforce Application Management Services
Company already leveraging Rimini Street support for SAP products, expands support services scope to include Salesforce products LAS VEGAS, March 14, 2019 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced that EBSCO […]
BrandSafway Selects Rimini Street Application Management Services for Salesforce
Company already leveraging Rimini Street support for several Oracle products, expands support services to Salesforce to maximize value and ROI LAS VEGAS, June 26, 2019 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, […]
Composable ERP for SAP: Your Roadmap, Your Advantage
Life changed significantly during the pandemic. Companies that changed along with it were able to gain competitive advantage. Companies that couldn’t (or wouldn’t) are likely still ramping up to new consumer and business realities. For either type of company, a composable ERP approach for SAP may pave the way for breakthrough innovation. With composable ERP, enterprises can “plug and play” easily integrated, best-of-breed ERP elements to deliver improved user experiences in response to changing market conditions.* Composable ERP creates options to drive growth within a Business-Driven Roadmap, where all IT activities are aligned with business priorities. For SAP customers running ECC or S/4HANA, or those planning a move to S/4HANA, composable ERP and a Business-Driven Roadmap can be a smart path to even greater success. Download the eBook to learn more about composable ERP for SAP. *TechTarget. “Experts predict flexibility as a top ERP trend in 2022.” January 10, 2022, Jim O’Donnell
Maximize Your Salesforce ROI
The Salesforce® talent shortage is real. There isn’t enough expertise to go around, and that’s creating significant challenges for businesses. Not only are organizations struggling to source Salesforce talent, but they’re also searching for the budget to fund the salaries that experienced Salesforce professionals command. The projected growth of the Salesforce economy and the leverage that Salesforce experts have in the job market predict even more challenging times ahead. What if you could: easily and seamlessly solve your Salesforce skills gap issues? clear the growing backlog of customer data and reporting projects? improve seller productivity and win rates? stay on top of new Salesforce features? Now you can. Meet six organizations that are leveraging Rimini Street managed services for Salesforce to close their skills gaps, help improve Salesforce ROI, and redeploy internal teams to more critical initiatives. Download the eBook for more insights.
The Salesforce Skills Gap
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