Get unlimited use of an extensive service catalog, covering more than 170 Salesforce configuration, administration, and data management services, all for a predictable subscription price. Leverage these services to decrease resolution time for end user requests and help eliminate ticket backlogs. Free up internal teams to focus on strategic projects and partner with business users on new initiatives.
Rimini Street Application Management Services for Salesforce include proactive services to ensure organizations are leveraging Salesforce best practices, increasing user adoption, retiring technical debt, and taking advantage of the latest enhancements and features from the Salesforce release notes. Proactive services are delivered by seasoned Rimini Street team members who average 15 years of experience with the Salesforce platform.
Rimini Street AMS for Salesforce clients benefit from the responsive, client-centric support model that Rimini Street is known for with its Oracle and SAP enterprise software support. Rimini Street Application Management Services for Salesforce include the same 24x7x365, follow-the-sun support with a guaranteed response of under 10-minutes for P1 critical issue requests. This includes support for integrations, code, and system bugs, helping ensure that Salesforce investments are protected and receive the expertise needed to minimize downtime and impacts to the business.
Rimini Street Application Management Services for Salesforce complement and extend internal Salesforce teams and help reduce and control the backlog of end-user requests; proactively fix root-cause issues; recommend and apply best practices; and ensure clients are taking advantage of the latest Salesforce features — all with an unlimited usage model and single subscription-based price.
Leverage a single, subscription-based AMS pricing model that is highly predictable, and where per-user price decreases with volume.
Rimini Street only hires experienced Salesforce engineers to help reduce time to resolution and enable clients to tackle backlogs and effectively scale and optimize Salesforce environments.
Drive higher ROI from Salesforce investments with greater user adoption, consumption, and utilization.
Rimini Street delivers a partnership-driven model, dedicated and consistent expertise, and greater value at less cost.
Traditional Salesforce Service Providers
Rimini Street AMS for Salesforce
Frequently a Transactional and Complex Model
• Multiple vendors rotated over time
Dedicated Business Partner
• Single partner for both AMS for Salesforce and ERP/database support, with 24x7x365 critical production support and SLAs
• Different teams with unknown skills and varying experience
• Primary Support Engineers with an average of 15 years of experience are assigned to a client long-term versus rotational
Unpredictable Costs and Results
• Billable hours and/or ticket-based model creates complexity in managing and predicting costs and cycles of change orders
Higher Value and ROI
• Subscription price, based on the number of active users – where price per user decreases as additional users are added
“Rimini Street has helped us to maximize the lifespan of our SAP system and to avoid unnecessarily spending money on upgrades. We’ve been able to redirect those funds into acquisitions and developing new products. We’re now spending money on growing NIBCO, not just keeping the lights on.”Jeff Miller Director, Business Relationship Management
“There is a massive amount of technology involved, but the most important thing is how it impacts peoples’ lives.
It was refreshing to engage with a company that is really motivated and enthusiastic to go above and beyond to provide the needed support and help solve our problems.”
“[W]ithout the right people, you have nothing. In the end, it’s all about the people you have on your team, and we have a great team.
One of the key components to realizing the vision was identifying a services provider that had a great track record of providing quality support and be willing to help take on the challenge of revitalizing MWRD’s environment. Rimini Street was that partner.”
Achieving Greater ROI from Your Salesforce® Solution Investment
You’ve made a significant investment in your Salesforce applications. With Rimini Street’s Application Management Services for Salesforce offering, you can leverage our known premium service that enables clients to maximize operational excellence, user satisfaction and effective business outcomes. This webinar overview will dive into effective ways this service can help: Lighten the load off your Salesforce administrators let Rimini Street help with configuration, development, data and administration services Proactively analyze your overall utilization of Salesforce, release update needs, best practices and more – driving even more adoption from your existing landscape Leverage, an extensive catalog of services and high-quality skill sets to augment your current staff, at a predictable and reasonable cost Explore ways to better integrate Salesforce into your core ERP to cross leverage data between the systems and obtain increased ROI from your technology investments In this webinar, Jason Kotsaftis, Sr. Director, Product Marketing discusses how Application Management Services for Salesforce from Rimini Street can help you get more from your Salesforce investment.
This article originally appeared on Diginomica.com; it has been modified for this space. The pool of IT experts is shrinking and the talent that remains is being spread thinner as new technologies create demand for expertise. According to Gartner’s “Survey Data: Gartner Talent Management for Tech CEOs Survey, 2020“1 report: “Tech CEOs rank attracting and […]
Company already leveraging Rimini Street support for SAP products, expands support services scope to include Salesforce products LAS VEGAS, March 14, 2019 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced that EBSCO […]
Company already leveraging Rimini Street support for several Oracle products, expands support services to Salesforce to maximize value and ROI LAS VEGAS, June 26, 2019 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, […]
Your ERP support is running smoothly, but how are your application management services (AMS)? Is there a ticket backlog? How big is it? How old is it? Is oversight a time drain on your IT team that you can no longer afford? Is the service delivery consistent? Is your AMS provider skilled in proactive problem-solving and preventative maintenance? If you’d like better answers to these questions, consider adding Rimini Street application management services to your ERP support. You’ll get seamless integration of ITIL Levels 2-4 support from a single expert partner. Rimini Street unified support delivers measurable value to help you grow your business operations by optimizing existing IT investments and processes. To learn more — and for examples of success metrics from Rimini Street clients who have broken free from legacy AMS models and significantly improved their business outcomes — download this infographic.
New technology and market disruption are rapidly enabling business transformation, as enterprises forge new paths in areas such as customer experience and vendor collaboration. Modern business models have emerged at the forefront, leaving historic business models in their wake — and potentially in the rearview mirror. The modern enterprise needs modern IT support. Enhanced IT services are critical to maintain and manage complex, hybrid IT environments with multi-vendor products and services. And digitalization — manifested by technologies such as artificial intelligence (AI) and machine learning (ML) — is critical for helping IT service delivery keep pace with the speed of business. This white paper is for enterprises and services providers alike, and includes: 5 building blocks that enhance IT services the benefits of integrated services how intelligence-enabled IT services can yield better outcomes creating differentiation through personalization empowering a proactive IT service model IT service organization transformation Ultimately this white paper can help organizations identify a modern software service provider to deftly support their modern enterprise, meet their level of urgency, and assuage any fear of missing out. It can also ideally help providers gain insights for strategically enhancing their IT services and digitalizing their service delivery without losing the human touch. To learn more, read the white paper today.
Is your application management services (AMS) model broken? And are your application management tickets lost in an abyss? Do issues that are “fixed” keep breaking again when business processes shift? Are you losing valuable IT time ─ and budget ─ on AMS SLA oversight while questioning the skills of your managed services providers? Rimini Street analyzed thousands and thousands of clients’ historical managed services incidents and service requests. The results of the analyses were eye-opening, revealing four performance issues that were commonly present with clients’ previous AMS models. The findings revealed that some AMS providers had minimal or no skills in proactive problem solving and preventative maintenance ─ they just couldn’t keep up. Rimini Street stepped in and significantly reduced clients’ overall open incident volumes. For one client, open incidents were reduced by 75% in one year!1 Are one or more of the four performance issues happening with your AMS model? Find out right now; download this Rimini Street eBook. 1Rimini Street Confidential Client Ticket Analysis; AMS for SAP Vendor, September 2019 – October 2020.
Traditional application management services (AMS) models, if analyzed closely, can appear to be zero sum.
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