Get unlimited use of an extensive service catalog, covering more than 170 Salesforce configuration, administration, and data management services, all for a predictable subscription price. Leverage these services to decrease resolution time for end user requests and help eliminate ticket backlogs. Free up internal teams to focus on strategic projects and partner with business users on new initiatives.
Rimini Street Application Management Services for Salesforce include proactive services to ensure organizations are leveraging Salesforce best practices, increasing user adoption, retiring technical debt, and taking advantage of the latest enhancements and features from the Salesforce release notes. Proactive services are delivered by seasoned Rimini Street team members who average 15 years of experience with the Salesforce platform.
Rimini Street AMS for Salesforce clients benefit from the responsive, client-centric support model that Rimini Street is known for with its Oracle and SAP enterprise software support. Rimini Street Application Management Services for Salesforce include the same 24x7x365, follow-the-sun support with a guaranteed response of under 10-minutes for P1 critical issue requests. This includes support for integrations, code, and system bugs, helping ensure that Salesforce investments are protected and receive the expertise needed to minimize downtime and impacts to the business.
Rimini Street Application Management Services for Salesforce complement and extend internal Salesforce teams and help reduce and control the backlog of end-user requests; proactively fix root-cause issues; recommend and apply best practices; and ensure clients are taking advantage of the latest Salesforce features — all with an unlimited usage model and single subscription-based price.
Leverage a single, subscription-based AMS pricing model that is highly predictable, and where per-user price decreases with volume.
Rimini Street only hires experienced Salesforce engineers to help reduce time to resolution and enable clients to tackle backlogs and effectively scale and optimize Salesforce environments.
Drive higher ROI from Salesforce investments with greater user adoption, consumption, and utilization.
Rimini Street delivers a partnership-driven model, dedicated and consistent expertise, and greater value at less cost.
Traditional Salesforce Service Providers
Rimini Street AMS for Salesforce
Frequently a Transactional and Complex Model
• Multiple vendors rotated over time
Dedicated Business Partner
• Single partner for both AMS for Salesforce and ERP/database support, with 24x7x365 critical production support and SLAs
• Different teams with unknown skills and varying experience
• Primary Support Engineers with an average of 15 years of experience are assigned to a client long-term versus rotational
Unpredictable Costs and Results
• Billable hours and/or ticket-based model creates complexity in managing and predicting costs and cycles of change orders
Higher Value and ROI
• Subscription price, based on the number of active users – where price per user decreases as additional users are added
“With Rimini Street Application Management Services for Salesforce, for about the same cost of hiring one reasonably experienced Salesforce administrator, I have access to a worldwide group of highly qualified engineers. Not only have I expanded the skills and depth of my team, I now get the benefits 24/7.
The cost structure for AMS is a huge asset, particularly for the projects that we don’t predict but that inevitably pop up and require timely attention. NTT is a very large company and not having to continually lobby for funding – including projects that I see as being business-critical – is a major plus. ”
“Rimini Street has helped us to maximize the lifespan of our SAP system and to avoid unnecessarily spending money on upgrades. We’ve been able to redirect those funds into acquisitions and developing new products. We’re now spending money on growing NIBCO, not just keeping the lights on.”Jeff Miller Director, Business Relationship Management
“One of our goals was to become more flexible in our PeopleSoft applications upgrade strategy to be able to decide when and how we upgrade these tools. By archiving the PeopleSoft updates we were already entitled to, we were able to complete an upgrade while on independent support — and do it on our own timeline. If we want to upgrade in the future, that’s a choice we can make without outside pressure.”Steve Jacobs IT Director
Achieving Greater ROI from Your Salesforce® Solution Investment
You’ve made a significant investment in your Salesforce applications. With the Rimini Street Application Management Services for Salesforce offering, you can realize the promise of increased revenue and streamlined operations – the original reasons you likely invested in Salesforce. This brief 19-minute webinar will show how you can address support service issues such as: Growing backlogs of projects and requests Unpredictable costs – both internal and external Loss of IT expertise and talent shortages You’ll discover how Rimini Street can provide expertise and resources to optimize utilization, employ best practices, drive adoption, and break massive release notes into easily executable tasks.
This article originally appeared on Diginomica.com; it has been modified for this space. The pool of IT experts is shrinking and the talent that remains is being spread thinner as new technologies create demand for expertise. According to Gartner’s “Survey Data: Gartner Talent Management for Tech CEOs Survey, 2020“1 report: “Tech CEOs rank attracting and […]
Company already leveraging Rimini Street support for SAP products, expands support services scope to include Salesforce products LAS VEGAS, March 14, 2019 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced that EBSCO […]
Company already leveraging Rimini Street support for several Oracle products, expands support services to Salesforce to maximize value and ROI LAS VEGAS, June 26, 2019 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, […]
ERP consolidation can deliver technology standardization and cost savings, yet it can be a complex undertaking with twists, turns, and delays. A Gartner® report reveals four key drivers of a successful ERP consolidation, and advocates that enterprises “create a prioritized benefits-driven consolidation roadmap, beginning with quick wins”1 to earn stakeholder trust and confidence throughout the process. In this eBook you’ll find strategic approaches to ERP consolidation and avoiding missteps, based on best practices and Gartner’s four key drivers and analysis. Aligned with each key driver are success stories of organizations who have gained quick wins with the help of Rimini Street’s comprehensive support services for enterprise software. Their quick wins include: doing things differently to establish a competitive advantage driving data-centric, low-code synergies prioritizing projects with efficiency and functionality benefits evolving solution architecture and creating a more agile environment Read the eBook today to jumpstart your quick wins and a successful ERP consolidation. 1 Gartner, Inc. “Four Drivers of a Successful ERP Consolidation.” August 9, 2021, Dixie John, Denis Torii GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
Rimini Street Application Management Services address the Salesforce resource challenge with expert Salesforce talent — eliminating backlogs and skills gaps.
Your current ERP system — the backbone of the organization — is running smoothly now. But what happens when it breaks? Do you have experienced staff to get it back up and running with minimal downtime? Or are you caught in a cycle of continually sourcing expensive, temporary talent to meet critical software support needs when your IT experts retire? If you’re looking for a better solution — including proactive problem-solving and preventative maintenance for the long term — consider adding Rimini Street enterprise application management services (AMS) to your ERP support. If you’re new to Rimini Street, contact us to explore how unified support services can reduce your annual software support fees, managed services costs, and reliance on staff augmentation. Download this infographic for success metrics from organizations that are running robust existing systems and closing the IT skills gap with Rimini Street unified support.
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