Flexible by Design
We provide you maximum flexibility to receive the right service at the right time when you need it most. Our Salesforce application managed service (AMS) can be dynamically optimized to focus on the most pressing projects which allows you to better meet changing business needs.
Solve for Resource and Skills Shortages
Our success relies on a global team of experts who support real time, “follow the sun” monitoring and issue avoidance. With our global experts on call, you minimize your risk with staffing and skill gaps that are all too common in the Salesforce ecosystem.
Unlimited Support via Subscription Pricing
Get unlimited use of our extensive catalog of Salesforce managed services that covers over 170 Salesforce configuration, administration, and data management tasks - all for a predictable annual subscription price! Leverage these services to decrease resolution time for end user requests and help eliminate ticket backlogs. Free up internal teams to focus on strategic projects and partner with business users on new initiatives.
Optimize Business Outcomes
We help organizations to leverage Salesforce best practices, increase user adoption, retire technical debt, and implement the latest enhancements and features from the Salesforce quarterly release.
Critical Production Support
Our Salesforce clients benefit from the responsive, client-centric support model that Rimini Street is known for with its Oracle and SAP enterprise software support. Our Salesforce offering include the same 24x7x365, follow-the-sun support with a guaranteed response of under 10-minutes for P1 critical issue requests. This includes support for integrations, code, and system bugs, helping ensure that Salesforce investments are protected and receive the expertise needed to minimize downtime and impacts to the business.
Compare the value
Rimini Street delivers a partnership-driven model, dedicated and consistent expertise, and greater value at less cost.
Common Issues with Traditional Salesforce Service Providers
Rimini Street Managed Services for Salesforce
Frequently a Transactional and Complex Model
• Multiple vendors rotated over time
Dedicated Business Partner
• Single partner for both Managed Services for Salesforce and ERP/database support, with 24x7x365 critical production support and SLAs
• Different teams with unknown skills and varying experience
• Primary Support Engineers with an average of 15 years of experience are assigned to a client long-term versus rotational
Unpredictable Costs and Results
• Billable hours and/or ticket-based model creates complexity in managing and predicting costs and cycles of change orders
Higher Value and ROI
• Subscription price, based on the number of active users – where price per user decreases as additional users are added
With Rimini Street Application Management Services for Salesforce, for about the same cost of hiring one reasonably experienced Salesforce administrator, I have access to a worldwide group of highly qualified engineers. Not only have I expanded the skills and depth of my team, I now get the benefits 24/7.
The cost structure for AMS is a huge asset, particularly for the projects that we don’t predict but that inevitably pop up and require timely attention. NTT is a very large company and not having to continually lobby for funding – including projects that I see as being business-critical – is a major plus. ”
Rimini Street has helped us to maximize the lifespan of our SAP system and to avoid unnecessarily spending money on upgrades. We’ve been able to redirect those funds into acquisitions and developing new products. We’re now spending money on growing NIBCO, not just keeping the lights on.”– Jeff Miller Director, Business Relationship Management
One of our goals was to become more flexible in our PeopleSoft applications upgrade strategy to be able to decide when and how we upgrade these tools. By archiving the PeopleSoft updates we were already entitled to, we were able to complete an upgrade while on independent support — and do it on our own timeline. If we want to upgrade in the future, that’s a choice we can make without outside pressure.”– Steve Jacobs IT Director
Achieving Greater ROI from Your Salesforce® Solution Investment
The Salesforce ecosystem is experiencing a resource challenge unlike ever before, as organizations struggle to find and retain Salesforce talent to: close skills gaps on internal teams expand the operations and innovation achievable on the platform An inability to overcome this can significantly impact business outcomes. The good news is that the resourcing challenge is solvable. Watch this on-demand webinar to see how you can: take your Salesforce support model to the next level drive Salesforce platform utilization, adoption, consumption, and optimization get more from your Salesforce investments Watch the on-demand webinar now.
This article originally appeared on Diginomica.com; it has been modified for this space. The pool of IT experts is shrinking and the talent that remains is being spread thinner as new technologies create demand for expertise. According to Gartner’s “Survey Data: Gartner Talent Management for Tech CEOs Survey, 2020“1 report: “Tech CEOs rank attracting and […]
Company already leveraging Rimini Street support for SAP products, expands support services scope to include Salesforce products LAS VEGAS, March 14, 2019 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced that EBSCO […]
Company already leveraging Rimini Street support for several Oracle products, expands support services to Salesforce to maximize value and ROI LAS VEGAS, June 26, 2019 – Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, […]
As the global leader in commercial design and manufacturing with flagship clients like Starbucks, Hilton, and McDonalds, Elkay Interior Systems (EIS) has a sprawling and complex IT environment. Over this past year, it has been able to reduce complexity, improve service, and cut costs with Rimini Street application management services (AMS) for its Salesforce environment. In this on-demand webinar presentation, EIS’s Tammy Miller, global IT director, and Abraham Nugent, business solution analyst, join Rimini Street President, Sebastian Grady, to discuss their journey with Salesforce and how they found an alternative path to improving their Salesforce operations. Topics covered include: The impact of Salesforce hiring and resourcing challenges Tactics to address resourcing challenges and get more out of your Salesforce investment The value of an unlimited ticket model Ways that EIS uses Rimini Street to unlock the art of the possible