A fundamentally different way to run enterprise software
Traditional application managed services weren’t built for modern enterprise needs. They typically rely on reactive, ticket-driven models with fragmented ownership and SLA-based priorities, often leaving organizations with more complexity, rising costs and stagnated performance.
Rimini Street, the global leader of third-party support and solutions for hundreds of products, introduces Rimini Manage™, a modern approach to managed services that combines deep product expertise, accountability and exclusive AI-driven capabilities to reduce cost and complexity.
With Rimini Manage available for Oracle, SAP, Workday®, Salesforce and more, you can achieve a more stable, predictable environment and shift resources to innovation and growth for greater business impact.
Put Rimini Street’s decades of industry-leading, scalable tools, technology and teams to work, replacing outdated application managed services with proactive, engineered operations that prevent issues and continuously improve business performance.
Eliminate noise fast
Elevate operations
Increase value over time
Modern managed services for modern enterprises
Unlike traditional application managed services — which are built around tickets, staffing and service levels — Rimini Manage is designed to actually improve how your environment runs over time.
Traditional managed services |
Rimini Manage™ |
|---|---|
Reactive, ticket-driven operations |
Proactive, prevention-first operations |
Fragmented ownership across multiple teams |
One accountable partner owning results |
Work driven by queues and SLAs |
Business results–driven prioritization |
Fixed staffing models and escalation delays |
Access to the right expertise at the right time |
Performance that stays the same or declines over time |
Continuous improvement built into daily delivery |
Rimini Manage features
Look forward to an application managed services model that brings together proactive operations, coordinated accountability and expert execution — so your environment not only runs but performs better every day.
Run day-to-day operations with proactive monitoring and management of systems.
- Prevent issues before impact
- Reduce incidents and disruption
- Improve system reliability over time
Eliminate recurring issues and reduce operational noise through ongoing optimization.
- Identify and remove root causes
- Reduce backlog and repetitive work
- Continuously improve efficiency
Deliver updates, enhancements and changes without disrupting operations.
- Execute changes aligned to business priorities
- Improve delivery speed and consistency
- Avoid added complexity or risk
Get access to experienced engineers when needed — without rigid staffing models.
- Deep functional and technical expertise
- No escalation delays
- Expertise applied where and when it matters
Operate under one coordinated, accountable model with clear ownership.
- Single team responsible from end to end
- No vendor fragmentation
- Work aligned to business outcomes
Hear what our clients have to say
The Rimini Street partnership has proven to be more than just a service agreement – it’s a strategic alliance”
Rimini Street helps reduce wasted effort. By minimising friction and focusing on outcomes, I can channel my resources where they matter most.”
Without Rimini Street, a ton of our projects would still be stuck at the proposal stage. Instead, they’ve allowed us to start executing AI projects and other major tech initiatives that will be fundamental to competing and providing an excellent customer experience going forward.”
It's really empowering to have Rimini Street as a true partner, giving us greater confidence and capabilities as we go through this complex migration journey.”
Rimini Street has helped us to maximize the lifespan of our SAP system and to avoid unnecessarily spending money on upgrades. We’ve been able to redirect those funds into acquisitions and developing new products. We’re now spending money on growing NIBCO, not just keeping the lights on.”
Rimini's proposal for AMS delighted us due to the differential of its model. In addition to the seniority of the engineers and extremely fast response time, today we don't waste any more time having to manage the tickets. It is a great optimization of resources to have a single service provider for support and AMS.”
One of our goals was to become more flexible in our PeopleSoft applications upgrade strategy to be able to decide when and how we upgrade these tools. By archiving the PeopleSoft updates we were already entitled to, we were able to complete an upgrade while on independent support — and do it on our own timeline. If we want to upgrade in the future, that’s a choice we can make without outside pressure.”
When we talk to the Rimini Street team, they treat us like a long-time friend, and that really means a lot to us. They help us not only protect critical systems, but also give the business more confidence to improve, adapt and plan ahead.”
It’s about knowing you have a partner who can help you stay resilient, reliable and secure while freeing your people to focus on the future. That’s what Rimini Street gives us.”
Additional resources
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FAQs
What are application managed services?
Application managed services maintain, support, optimize and secure enterprise applications, including ERP, SaaS-based products, databases and other types of enterprise software to improve performance and reduce downtime. .
The main benefits of application managed services include:
- Cost efficiency: It can help eliminate the need to hire and maintain large internal teams with niche skills.
- Risk mitigation: It reduces the risks that can come with downtime, application failure or security vulnerabilities.
- Less demand on internal IT teams: By outsourcing application management to a third-party provider, internal IT teams can redirect their focus toward high-priority, strategic initiatives instead of day-to-day maintenance.
How are traditional application management services evolving?
Traditional application management services providers focus on reactive support — resolving tickets, maintaining systems and meeting SLAs. However, this model is proving increasingly ineffective in modern enterprise environments that feature growing complexity and constantly changing business demands.
Solutions such as Rimini Manage™, for example, offer a proactive, outcome-driven operating model — going beyond system maintenance to deliver issue prevention, continuous improvement and measurable business results.
How is Rimini Manage™ different from traditional application management services (AMS) providers?
Traditional AMS providers often operate on fragmented delivery models with separate teams, ticket queues and SLA-measured success. Rimini Manage™ uses a unified, accountable application management and support model. One coordinated team owns results from end to end — providing organizations with direct access to deep expertise, ensuring faster issue resolution and aligning work to business outcomes.
View our infographic to learn more about how Rimini Manage differs from traditional AMS.
What does a unified operating model for enterprise software mean?
A unified operating model brings all aspects of enterprise software operations under one coordinated, accountable team. Instead of fragmented ownership across vendors and teams, execution is aligned to business priorities, enabling faster decisions, fewer delays and consistent delivery of results.
The unified model of Rimini Support™ and Rimini Manage™ from Rimini Street, for example, is a powerful combination that enables organizations to benefit from award-winning, AI-enhanced L4 support and proactive managed services delivered by engineers with deep enterprise software expertise
What role does AI play in modern application managed services?
AI enhances application managed services by helping turn operations from reactive to proactive. It can be used to identify patterns, prevent issues and capture knowledge from every interaction, driving continuous improvement. In Rimini Manage™, AI is embedded directly into delivery to help teams focus on higher-value work and drive better outcomes.
When should organizations move beyond traditional AMS?
Organizations should move beyond traditional AMS when their current model is no longer improving outcomes — such as when issues keep occurring, ownership is unclear or performance remains static. These are signs of a model that can’t scale with modern enterprise demands. A modern model enables measurable, ongoing improvement.
Want a better way to run enterprise software?
Request a Managed Services Optimization Assessment here or fill out the form on the right to speak with a member of our team about how Rimini Manage can provide ongoing improvement.
