Demand for technology innovation is everywhere. The fast-paced technology industry requires extracting and developing the greatest investment value for creating competitive advantage and enabling growth. Discover the future of enterprise software service with the Rimini Street comprehensive, third-party support model designed to free up IT maintenance funds to help optimize technology investments.
The proliferation of technologies such as hybrid- and cloud-computing, IoT, and AI means the pressure is on for technology industry companies to implement best-of-breed applications in their own enterprise systems as they invest in transformational business models to enhance their products and services. Some software policies, roadmaps, and support models, however, can create budget constraints. Rimini Street Support Services and business software management have helped many of the top global technology companies save considerable time, money, and resources that can be reallocated to key digital innovation priorities that create differentiation and accelerate growth.
Technology industry companies have been struggling to navigate increased competition, rapidly changing consumer expectations, short time-to-market requirements, and the speed of technology change and disruption. Maintaining the status quo is simply not an option. Rimini Street third-party application support and enterprise software solutions can maintain the current, stable ERP release for up to 15 years while facilitating innovation around the edges that helps maximize ROI and avoid upgrades. This provides time and flexibility to craft a Business-Driven IT Roadmap that aligns all IT spending with business goals such as creating the next transformative technology that the rest of the industries will rely on to survive.
The path to digital transformation requires agility, creativity, flexibility, and funding. Rimini Street technology industry clients save 50% on annual software support fees and up to 90% on total maintenance costs, liberating funds and IT staff to develop the next big thing.
A single source for support for Oracle Database
Protect databases from vulnerabilities and enable zero-day security protection
Maintain and optimize the current stable and proven SAP implementation
Experience ultra-responsive application support for Oracle EBS products
Personalized support for PeopleSoft applications and global TLR update services
The flexibility to continue using Siebel 6.x, 7.x, and 8.x applications
Optimize support and IT operations to simplify support processes
Receive a variety of services for maintaining mission-critical SAP systems
Achieve greater value from the investment in Salesforce®
Rimini Street unified third-party support solutions deliver a world class, customized service experience to help drive business results. The Rimini Street mission to help clients extract the greatest possible ROI from enterprise software systems has helped save them over $5B in software support costs to date.
Rimini Street Support Services are integrated and offer value-added solutions such as advisory services; support for custom code; and fast Legislature-to-Live™ global tax, legal, and regulatory updates at no additional cost.
Comprehensive Rimini Street business software management services feature multiple levels of support, and a single source of accountability. Primary Support Engineers (PSEs) lead the way, backed by an extensive global network of experts skilled in resolving the most complex enterprise software management issues, including root cause analysis.
Rimini Street clients don't need to overspend on software support or use IT time on updates and upgrades. Instead, newly available funds can be invested to better meet market needs, while IT teams can work on projects that are aligned with a Business-Driven Roadmap and directly impact the bottom line.
“With Rimini Street Application Management Services for Salesforce, for about the same cost of hiring one reasonably experienced Salesforce administrator, I have access to a worldwide group of highly qualified engineers. Not only have I expanded the skills and depth of my team, I now get the benefits 24/7.
The cost structure for AMS is a huge asset, particularly for the projects that we don’t predict but that inevitably pop up and require timely attention. NTT is a very large company and not having to continually lobby for funding – including projects that I see as being business-critical – is a major plus. ”
“There is a massive amount of technology involved, but the most important thing is how it impacts peoples’ lives.
It was refreshing to engage with a company that is really motivated and enthusiastic to go above and beyond to provide the needed support and help solve our problems.”
“[W]ithout the right people, you have nothing. In the end, it’s all about the people you have on your team, and we have a great team.
One of the key components to realizing the vision was identifying a services provider that had a great track record of providing quality support and be willing to help take on the challenge of revitalizing MWRD’s environment. Rimini Street was that partner.”
Proactive, intelligent services and solutions tailored to your security profile
Users of enterprise applications and databases have seen the amount they spend on yearly maintenance costs rise and the value gained from the original vendor support model fall. For these reasons, a steadily growing number of SAP customers is moving from SAP software support to third-party support. This in-depth ROI analysis of 70 Rimini Street clients can help organizations understand the business case for switching. Nucleus Research, an independent analyst firm, has validated our findings that confirm the significant savings SAP licensees can experience in the following areas: Annual support costs: Break/fix support and tax, legal and regulatory updates Upgrade costs: The cost of forced upgrades just to stay supported when vendor support windows end Customization support costs: The cost of supporting customizations that break, which is not covered as part of the standard vendor support model Self-support costs: The cost of additional resources and headcount required to deal with the extra burden and inefficiency of vendor support, including regression testing and analysis of hundreds of fixes, issue justification and self-service support
The advent of databases in the 1980s represented a phenomenal breakthrough for business. Companies around the world capitalized on relational databases to run smarter, faster and more profitably. Today, Oracle, IBM, Microsoft and SAP are at the heart of almost every Fortune 500 and Global 2000 company, including yours. Instead of continuing to make massive investments in a database that already works, maybe it’s time to rethink your strategy.
Delivering interoperability assurance and premium technology stack support
The goal of any business is to grow. But growth requires a strategic, concentrated investment in innovation. And, as with any investment, that requires capital.
Contact us to learn more.
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