Demand for technology innovation is everywhere. The fast-paced technology industry requires extracting and developing the greatest investment value for creating competitive advantage and enabling growth. Discover the future of enterprise software service with Rimini Street independent, third-party support services and comprehensive support solutions, designed to free up IT maintenance funds to help optimize technology investments.
The proliferation of technologies such as hybrid- and cloud-computing, IoT, and AI means the pressure is on for technology industry companies to implement best-of-breed applications in their own enterprise systems as they invest in transformational business models to enhance their products and services. Some software policies, roadmaps, and support models, however, can create budget constraints. Rimini Street Support Services and business software management have helped many of the top global technology companies save considerable time, money, and resources that can be reallocated to key digital innovation priorities that create differentiation and accelerate growth.
Technology industry companies have been struggling to navigate increased competition, rapidly changing consumer expectations, short time-to-market requirements, and the speed of technology change and disruption. Maintaining the status quo is simply not an option. Rimini Street third-party application support and enterprise software solutions can maintain the current, stable ERP release for up to 15 years while facilitating innovation around the edges that helps maximize ROI and avoid upgrades. This provides time and flexibility to craft a Business-Driven IT Roadmap that aligns all IT spending with business goals such as creating the next transformative technology that the rest of the industries will rely on to survive.
The path to digital transformation requires agility, creativity, flexibility, and funding. Rimini Street technology industry clients save 50% on annual software support fees and up to 90% on total maintenance costs, liberating funds and IT staff to develop the next big thing.
A single source for support for Oracle Database
Protect databases from vulnerabilities and enable zero-day security protection
Maintain and optimize the current stable and proven SAP implementation
Experience ultra-responsive application support for Oracle EBS products
Personalized support for PeopleSoft applications and global TLR update services
The flexibility to continue using Siebel 6.x, 7.x, and 8.x applications
Optimize support and IT operations to simplify support processes
Receive a variety of services for maintaining mission-critical SAP systems
Achieve greater value from the investment in Salesforce®
Rimini Street unified third-party support solutions deliver a world class, customized service experience to help drive business results. The Rimini Street mission to help clients extract the greatest possible ROI from enterprise software systems has helped save them over $5B in software support costs to date.
Rimini Street Support Services are integrated and offer value-added solutions such as advisory services; support for custom code; and fast Legislature-to-Live™ global tax, legal, and regulatory updates at no additional cost.
Comprehensive Rimini Street business software management services feature multiple levels of support, and a single source of accountability. Primary Support Engineers (PSEs) lead the way, backed by an extensive global network of experts skilled in resolving the most complex enterprise software management issues, including root cause analysis.
Rimini Street clients don't need to overspend on software support or use IT time on updates and upgrades. Instead, newly available funds can be invested to better meet market needs, while IT teams can work on projects that are aligned with a Business-Driven Roadmap and directly impact the bottom line.
“With Rimini Street Application Management Services for Salesforce, for about the same cost of hiring one reasonably experienced Salesforce administrator, I have access to a worldwide group of highly qualified engineers. Not only have I expanded the skills and depth of my team, I now get the benefits 24/7.
The cost structure for AMS is a huge asset, particularly for the projects that we don’t predict but that inevitably pop up and require timely attention. NTT is a very large company and not having to continually lobby for funding – including projects that I see as being business-critical – is a major plus. ”
“Our mission in IT is to deliver the greatest impact to the business in the most cost-effective manner. We’ve been able to channel the savings (with Rimini Street) into many key initiatives, like investing in artificial intelligence; big data; and infrastructure enhancements for our networks, servers, and cloud services.
For me, a key indicator of the satisfaction of my team with our new provider has been the almost two-fold increase in the number of calls logged: the speed, quality of response, and the ease of communicating now make it worthwhile to seek assistance.”
“In addition to more personalized support, we were able to cut related costs by 50%. And because of the guidance and insights from Rimini Street, we've been able to achieve a lot more with our existing system.
I used Oracle Support for 15 years before making the change, and working with Rimini Street has been an easy transition. We’re able to ‘move the ball forward’ considerably faster now.”
Proactive, intelligent services and solutions tailored to your security profile
As SAP annual maintenance fees rise, the value that licensees gain from the original vendor support model is decreasing. To balance the equation, many SAP licensees are moving from vendor software support to third-party support for SAP. In this comprehensive ROI analysis of 200 Rimini Street clients, you’ll learn about real business outcomes from making the switch as reported by clients and supported by hard data. The data has been reviewed and verified by two independent analyst firms. This report, prepared by Valoir Research, validates the significant savings SAP licensees can experience in the following areas: SAP annual maintenance fees: Break/fix support and tax, legal and regulatory updates Upgrade burdens: The cost and labor of forced upgrades just to stay fully supported when vendor mainstream support windows end Customization support gaps: The cost of supporting customizations that break and are not covered under the standard vendor support model Self-support costs: The cost of additional resources and headcount required to deal with inefficiencies of vendor support, including regression testing, evaluation of hundreds of fixes, issue justification and self-service support Download your complimentary copy of the report for takeaways and insights to help you build a business case for SAP third-party support.
The advent of databases in the 1980s represented a phenomenal breakthrough for business. Companies around the world capitalized on relational databases to run smarter, faster and more profitably. Today, Oracle, IBM, Microsoft and SAP are at the heart of almost every Fortune 500 and Global 2000 company, including yours. Instead of continuing to make massive investments in a database that already works, maybe it’s time to rethink your strategy.
Delivering interoperability assurance and premium technology stack support
The goal of any business is to grow. But growth requires a strategic, concentrated investment in innovation. And, as with any investment, that requires capital.
Contact us to learn more.
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