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Technology

Join others at the forefront of digital transformation who have chosen Rimini Street AI-enabled enterprise software support

Optimize Technology Investments and Accelerate Innovation

Demand for technology innovation is everywhere. The fast-paced technology industry requires extracting and developing the greatest investment value for creating competitive advantage and enabling growth. Discover the future of enterprise software service with Rimini Street independent, third-party support services and comprehensive support solutions, designed to free up IT maintenance funds to help optimize technology investments.

Reallocate resources to key digital priorities

The proliferation of technologies such as hybrid- and cloud-computing, IoT, and AI means the pressure is on for technology industry companies to implement best-of-breed applications in their own enterprise systems as they invest in transformational business models to enhance their products and services. Some software policies, roadmaps, and support models, however, can create budget constraints. Rimini Street Support Services and business software management have helped many of the top global technology companies save considerable time, money, and resources that can be reallocated to key digital innovation priorities that create differentiation and accelerate growth.

Extend the lifetime of valuable, stable software

Technology industry companies have been struggling to navigate increased competition, rapidly changing consumer expectations, short time-to-market requirements, and the speed of technology change and disruption. Maintaining the status quo is simply not an option. Rimini Street third-party application support and enterprise software solutions can maintain the current, stable ERP release for up to 15 years while facilitating innovation around the edges that helps maximize ROI and avoid upgrades. This provides time and flexibility to craft a Business-Driven IT Roadmap that aligns all IT spending with business goals such as creating the next transformative technology that the rest of the industries will rely on to survive.

Fund the race to transformation with the current budget

The path to digital transformation requires agility, creativity, flexibility, and funding. Rimini Street technology industry clients save 50% on annual software support fees and up to 90% on total maintenance costs, liberating funds and IT staff to develop the next big thing.

Why Rimini Street

Rimini Street unified third-party support solutions deliver a world class, customized service experience to help drive business results. The Rimini Street mission to help clients extract the greatest possible ROI from enterprise software systems has helped save them over $5B in software support costs to date.

Better model

Rimini Street Support Services are integrated and offer value-added solutions such as advisory services; support for custom code; and fast Legislature-to-Live™ global tax, legal, and regulatory updates at no additional cost.

Better people

Comprehensive Rimini Street business software management services feature multiple levels of support, and a single source of accountability. Primary Support Engineers (PSEs) lead the way, backed by an extensive global network of experts skilled in resolving the most complex enterprise software management issues, including root cause analysis.

Better outcomes

Rimini Street clients don't need to overspend on software support or use IT time on updates and upgrades. Instead, newly available funds can be invested to better meet market needs, while IT teams can work on projects that are aligned with a Business-Driven Roadmap and directly impact the bottom line.

Featured Clients

NTT Global Data Centers Americas

“With Rimini Street Application Management Services for Salesforce, for about the same cost of hiring one reasonably experienced Salesforce administrator, I have access to a worldwide group of highly qualified engineers. Not only have I expanded the skills and depth of my team, I now get the benefits 24/7.

The cost structure for AMS is a huge asset, particularly for the projects that we don’t predict but that inevitably pop up and require timely attention. NTT is a very large company and not having to continually lobby for funding – including projects that I see as being business-critical – is a major plus. ”

Patrick Haley Sr. Director of Sales Operations
ITE Tech

“Our mission in IT is to deliver the greatest impact to the business in the most cost-effective manner. We’ve been able to channel the savings (with Rimini Street) into many key initiatives, like investing in artificial intelligence; big data; and infrastructure enhancements for our networks, servers, and cloud services.

For me, a key indicator of the satisfaction of my team with our new provider has been the almost two-fold increase in the number of calls logged: the speed, quality of response, and the ease of communicating now make it worthwhile to seek assistance.”

Eric Yao Director of IT
Cengage

“There is a massive amount of technology involved, but the most important thing is how it impacts peoples’ lives.

It was refreshing to engage with a company that is really motivated and enthusiastic to go above and beyond to provide the needed support and help solve our problems.”

Jim Chilton CIO

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