Maximizing Client Outcomes through Personalized, Consultative Services
Helping ensure client success drives Rimini Street to excel. Account Managers are key to the formula, delivering a world-class experience by maximizing client outcomes from Rimini Street services throughout the life of the relationship.
Account Managers have extensive experience and expertise in enterprise software and IT strategy. By understanding strategic goals through collaborative planning with client teams, Rimini Street Account Managers make recommendations to help clients achieve their business and technology objectives.
The Value of Strategic Account Management
Highly personalized, consultative services are included with Rimini Street account management at no additional charge. Account Managers will:
- Partner with clients on developing and navigating a Business-Driven Roadmap
- Ensure clients derive full value from Rimini Street services
- Provide guidance and best practices for strategic decisions on issues such as interoperability, upgrades, cloud migration, digital transformation, analytics, mergers and acquisitions, and expansion plans.
“The significant savings we've achieved with third-party support has contributed to improved profitability, which in turn contributes to our ability to invest in new applications for the future and wider business initiatives. Rimini Street has been a game-changer for us.”
“Our move to Rimini Street brought other advantages beyond what we had expected, including freeing up time available for our IT team to focus on more strategic tasks.”
“Every year we've taken the money that we've saved by going to Rimini Street and we've reinvested it. We've invested into new systems that support our growth efforts. We've added a new CRM system; we've already added HR and payroll systems. They are all integrated into Oracle EBS, and for that matter, Rimini supports all that integration. We have a major initiative to move our Oracle as well as VMWare environments to the cloud and this year we will do that and Rimini will support us along the way. We consider Rimini Street a strategic partner. They are reliable, they're innovative, they're leading edge, and they will be our partner for years to come.”
Rimini Street clients include:
The World of Enterprise Applications is Changing – Is It Time to Reroute Your ERP Cloud Roadmap?
Many leaders in the IT space are ‘switching to the cloud’ for their ERP applications suite. As a result of this changing ecosystem, many professionals are trying to strategize their move to streamline the process. Pat Phelan, former Gartner analyst and now Vice President-Market Research at Rimini Street, will share lessons learned and insights gained from over 25 years of working with IT leaders on how to move ERP into the cloud era without breaking the bank or introducing unmanageable risk.
The CIO’s Guide to a Business-first ERP Cloud Strategy
IT teams are feeling the pressure to move everything to the cloud. IDC predicts that by 2023, digital transformation spending will account for half of IT budgets. The majority of that spend will go to cloud technologies. Cloud promises flexibility, elasticity, and cost savings — but only if you’re doing it for the right reasons guided by a business-first, not a cloud-for-cloud’s-sake, mentality. Before making the leap, especially with business-critical ERP systems, companies need a solid strategy. Rimini Street offers this ebook to look at the multiple elements of building a business-first cloud strategy that delivers maximum value and optimal performance. Topics covered include: Developing a Business-Driven IT Roadmap Avoiding common pitfalls of ERP in cloud Surviving the secondary effects of cloud moves Fast-tracking — without sabotaging — your cloud strategy
Global Enterprises Drive Innovation with Hybrid IT Strategy
Cloud is a dominant force in enterprise software today. Moving data and workloads to cloud-based environments can drive competitive advantage, particularly by helping enterprises meet changing customer demands and enable new processes. Despite their popularity, cloud systems may not be the optimal strategic solution for entire IT landscapes. In many cases, internally deployed, customized ERP systems are robust and highly-functional, and there is no business case to move them to the cloud. Creating a hybrid IT strategy then becomes a smart path to optimizing IT budgets, choosing best-of-breed SaaS solutions, and accelerating digital transformation. To help fund these hybrid IT solutions, many organizations are switching from software vendor support to independent, third-party support, saving up to 90% on total maintenance costs and redirecting scarce IT budget dollars to innovation. In this informative e-book, you’ll meet five Rimini Street clients that are executing a hybrid IT strategy facilitated by third-party support, reallocating savings to initiatives such as: Low-code application development New marketing programs Rollout of electronic data interchange (EDI) for e-commerce Development of a cloud-based information technology service management (ITSM) application Freeing up IT staff for new projects Find out more about the benefits of third-party support for hybrid IT solutions. Read this new eBook.
Retail Enterprise Software Unified Support Services
Kent County Council and Rimini Street talk to The Stack about Modernising ERP
IDC Fireside Chat: Prioritising IT Spend and Investing into a Business-Driven ERP Roadmap
How Hybrid Should You Go? 3 Key Factors that Determine your Hybrid IT Model
Ideally, digital transformation moves at the speed of business. Unfortunately, ERP innovation does not. Hybrid IT solutions can help you keep up. A hybrid IT environment includes a combination of internally deployed technology and cloud-based technology. The key to optimizing hybrid IT — and hybrid IT ROI — is determining what moves to the cloud and what stays put. When considering the decision, it’s important to stay focused on your own enterprise rather than what others, including competitors, may be doing. Your criteria for a hybrid IT model will be unique to your business. What’s the ideal mix? Consider these three factors when designing your hybrid IT model: collaboration with other IT ecosystems, including suppliers and partners integration risk tolerance for data and processes hybrid IT environment security including, e.g., visibility into SaaS security Moving technology to the cloud is an important, highly visible decision. This white paper contains a detailed analysis for evaluating the factors, best practice recommendations, and a sample framework for assessing cloud readiness. Read this white paper and start creating your successful hybrid IT model today.
How UK Public Sector Organisations are Delivering Quality Essential Services and Innovation While Reducing ERP Support Costs
In this Rimini Street webinar, public sector IT leaders share how they’re making significant savings, taking control of their IT roadmaps and planning for the future