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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
  • What we do
    Enterprise software support, managed services and innovative Agentic AI ERP solutions
    See what we do
    • We help you…
      • Transform business processes with Agentic AI
      • Reduce software support costs
      • Avoid low-ROI upgrades/migrations
      • Maximize value of existing ERP
      • Self-fund innovation in budget
      • Enable enterprise-wide AI & automation
      • Develop strategic IT roadmaps
      • Augment staff to fill tech skills gaps
      • See all objectives
    • Our unique approach
      • Agentic AI ERP
        • Rimini Agentic UX™
        • Rimini Govern™ for AI
      • Rimini Smart Path™
        • Support
        • Optimize
        • Innovate
    • Support and services
      • Agentic AI ERP solutions
      • Agentic governance solutions
      • Enterprise software support
      • Managed services
      • Professional services
      • Security solutions and services
      • Unified support and services
      • Interoperability services
      • Monitoring and health check services
      • Change management and release control
      • Global tax, legal and regulatory update services
      • License advisory services
      • See all support and services
  • Software we support
    Mission-critical, expert support and services for the most popular enterprise software and database platforms
    See all software we support
    • Oracle
      • Oracle E-Business Suite
      • Oracle Database
      • Hyperion
      • JD Edwards
      • Fusion Middleware
      • See all Oracle
    • SAP
      • SAP ECC and Business Suite
      • SAP S/4HANA
      • SAP HANA Database
      • SAP BusinessObjects
      • SAP ASE (Sybase) Database
      • SAP cloud products
      • See all SAP
    • VMware
      • vSphere
      • vSAN
      • vCenter
      • Horizon
      • ESXi Hypervisors
      • Aria Operations
      • See all VMware
    • Open-source databases
    • Microsoft
    • IBM
    • ServiceNow
    • Salesforce
    • Workday
    • Dayforce
    • And more
  • Industries
    Tailored solutions and strategic expertise for your industry’s unique challenges.
    • Manufacturing
    • Telecom
    • Retail
    • Financial services
    • Energy, utilities and resources
    • Government
    • See all industries
  • Success stories
    Real-world stories of how clients have achieved profitability and competitive advantage
    • By industry
    • Business & professional services
    • Education
    • Energy & utilities
    • Government
    • Healthcare
    • Hospitality
    • Manufacturing
    • Media & entertainment
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    • Technology
    • Transportation & logistics
    • Wholesale & distribution
    • See all success stories
  • Resources
    Library of tools and insights to keep you on the Smart Path™ toward IT success
    • Blogs, videos, eBooks & more
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        • Agentic AI ERP
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        • Oracle
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    • Savings and cost calculators
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      • SAP ECC savings calculator
      • S/4HANA Savings Calculator
      • SAP savings calculator
      • VMware renewal estimator
    • Watch our IT experts in action
    • What is Third-Party Support?
  • Company
    A global leader in enterprise software support and services for mission-critical systems
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Contact us

Personalized Support Account Management Services

Fully leverage your Rimini Street partnership with the trusted expertise and guidance of your dedicated account manager, part of our support account management services.

Learn what to expect from us Request a call
Personalized Support Account Management Services

Enhance your Rimini Street partnership

Rimini Street does more than support your mission-critical systems. Our personalized, consultative services are included with support account management at no additional charge, offering you direct access to technical and business experts who are here to help you get the most out of our software maintenance and support services.

From the beginning of your journey with Rimini Street, you'll have one of our passionate, highly experienced account managers right by your side — not just to get you onboarded but to understand your strategic goals and provide guidance in how to achieve them better, faster and more cost-effectively. We serve as a constant resource for your organization, with our bench of global experts accessible and available anytime.

Wherever you want to go is your business. Getting you there is ours.

Design your strategic roadmap

Design your strategic roadmap

With IT account management, you can turn your list of business needs into a focused, strategic roadmap, enabling progress and acceleration of initiatives such as AI, digital transformation and analytics.
Find out how
Maximize service value

Maximize service value

Derive full value from your engagement. The long list of services and solutions we provide — and are included in your account — help keep your systems secure, performative and aligned to business needs.
Learn more
Get expertise when needed

Get expertise when needed

Look forward to having an account manager as your direct line to a powerful network of technical experts, including solutions architects, engineers, regional CTOs and more — ready when you need them.
Meet our experts

Third-party support provider checklist

Having the right third-party support partner can make all the difference — in support experience, system performance, cost savings and faster business outcomes. Start your assessment with this guide.   

View the list

The Rimini Street team’s breadth of experience, their accountability — it’s like having a security blanket.

Patrick Haley, Sr. Director of Sales Operations, NTT Global Data Centers Americas
Read story

Additional resources

Years of Proven Results Drive Continued Partnership Between Pyung Hwa Holdings and Rimini Street
Press Release
Years of Proven Results Drive Continued Partnership Between Pyung Hwa Holdings and Rimini Street

Leading Korean automotive parts manufacturer achieves 50% annual maintenance savings, improved service responsiveness and long-term stability for its highly customized SAP and Oracle environments LAS VEGAS – October 13, 2026 – Rimini Street, Inc. (Nasdaq: RMNI), the Software Support and Agentic AI ERP Company™ and the leading third-party support provider for Oracle, SAP and VMware…

Read press release
3 Key Insights from the 2026 IT Virtualization Survey for VMware Users
Blog
3 Key Insights from the 2026 IT Virtualization Survey for VMware Users
Dee-Dee Atta
Dee-Dee Atta
Director - VMware Product Marketing
5 min read

The IT virtualization landscape is undergoing its most significant disruption in over a decade. Following Broadcom’s acquisition of VMware and subsequent licensing overhauls, leaders have had to reevaluate their IT infrastructure plans. It’s no longer just about optimization — it’s about organizational strategy, cost mitigation and independence. A new global study from Unisphere Research, in […]

Read blog
The CIO’s Vision for SAP: A Stable Core and Freedom to Innovate
eBook
The CIO’s Vision for SAP: A Stable Core and Freedom to Innovate
Read eBook
2026 IT Virtualization Survey: What’s Next for VMware Users
Webinar
2026 IT Virtualization Survey: What’s Next for VMware Users
Watch Webinar
2026 IT Virtualization Survey: What’s Next for VMware Users  
Research Report
2026 IT Virtualization Survey: What’s Next for VMware Users  
Read Research Report
New Global Survey Finds Majority of VMware Users Are Choosing Alternative Paths for Cost Control, Roadmap Flexibility and Better Support
Press Release
New Global Survey Finds Majority of VMware Users Are Choosing Alternative Paths for Cost Control, Roadmap Flexibility and Better Support

Rimini Street and DBTA/Unisphere Research survey finds 66% are already using or are considering third-party support LAS VEGAS – October 6, 2026 – Rimini Street, Inc. (Nasdaq: RMNI), the Software Support and Agentic AI ERP Company™ and the leading third-party support provider for Oracle, SAP and VMware software, today announced findings from the 2026 IT…

Read press release
The Opportunity Cost of Delaying ECC Support Decisions
Blog
The Opportunity Cost of Delaying ECC Support Decisions
Krista Glantschnig
Krista Glantschnig
Product Marketing Director
5 min read

For SAP ECC customers, waiting can feel like the most pragmatic option. With 2027 still ahead and 2030 often treated as the outer boundary for decisions, many organizations assume they have time to defer a serious reassessment of support, migration and modernization plans. But waiting is not neutral. Although it may preserve the appearance of […]

Read blog
Are Hidden ERP Costs Burying Your IT Department?
Blog
Are Hidden ERP Costs Burying Your IT Department?
Scott Hays
Scott Hays
VP, Product Marketing - Support
5 min read

This blog was originally published in October 2017 and updated in September 2026. Many organizations assume ERP support and maintenance fees are a predictable cost of doing business. What they often don’t realize is that those fees represent only a fraction of the true cost of keeping ERP systems running. ERP maintenance, upgrades and self-support […]

Read blog
Rimini Street AI-Enabled Software Support Services Help Technology Companies Drive Transformation
Analyst Research
4 Third-Party Software Support Roles for SAP ECC and S/4HANA Risk Assurance
Read Analyst Research

Get maximum benefits from your Rimini Street partnership

Reach out today to learn how Rimini Street’s support account management goes to work for you.

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