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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
  • What we do
    Enterprise software support, managed services and innovative Agentic AI ERP solutions
    See what we do
    • We help you…
      • Transform business processes with Agentic AI
      • Reduce software support costs
      • Avoid low-ROI upgrades/migrations
      • Maximize value of existing ERP
      • Self-fund innovation in budget
      • Enable enterprise-wide AI & automation
      • Develop strategic IT roadmaps
      • Augment staff to fill tech skills gaps
      • See all objectives
    • Our unique approach
      • Agentic AI ERP
        • Rimini Agentic UX™
      • Rimini Smart Path™
        • Support
        • Optimize
        • Innovate
    • Support and services
      • Agentic AI ERP solutions
      • Enterprise software support
      • Managed services
      • Professional services
      • Security solutions and services
      • Unified support and services
      • Interoperability services
      • Monitoring and health check services
      • Change management and release control
      • Global tax, legal and regulatory update services
      • License advisory services
      • See all support and services
  • Software we support
    Mission-critical, expert support and services for the most popular enterprise software and database platforms
    See all software we support
    • Oracle
      • Oracle E-Business Suite
      • Oracle Database
      • Hyperion
      • JD Edwards
      • Fusion Middleware
      • See all Oracle
    • SAP
      • SAP ECC and Business Suite
      • SAP S/4HANA
      • SAP HANA Database
      • SAP BusinessObjects
      • SAP ASE (Sybase) Database
      • SAP cloud products
      • See all SAP
    • VMware
      • vSphere
      • vSAN
      • vCenter
      • Horizon
      • ESXi Hypervisors
      • Aria Operations
      • See all VMware
    • Open-source databases
    • Microsoft
    • IBM
    • ServiceNow
    • Salesforce
    • Workday
    • Dayforce
    • And more
  • Industries
    Tailored solutions and strategic expertise for your industry’s unique challenges.
    • Manufacturing
    • Telecom
    • Retail
    • Financial services
    • Energy, utilities and resources
    • Government
    • See all industries
  • Success stories
    Real-world stories of how clients have achieved profitability and competitive advantage
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    • Business & professional services
    • Education
    • Energy & utilities
    • Government
    • Healthcare
    • Hospitality
    • Manufacturing
    • Media & entertainment
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    • Transportation & logistics
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  • Resources
    Library of tools and insights to keep you on the Smart Path™ toward IT success
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  • Company
    A global leader in enterprise software support and services for mission-critical systems
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Contact us

Personalized Support Account Management Services

Fully leverage your Rimini Street partnership with the trusted expertise and guidance of your dedicated account manager, part of our support account management services.

Learn what to expect from us Request a call
Personalized Support Account Management Services

Enhance your Rimini Street partnership

Rimini Street does more than support your mission-critical systems. Our personalized, consultative services are included with support account management at no additional charge, offering you direct access to technical and business experts who are here to help you get the most out of our software maintenance and support services.

From the beginning of your journey with Rimini Street, you'll have one of our passionate, highly experienced account managers right by your side — not just to get you onboarded but to understand your strategic goals and provide guidance in how to achieve them better, faster and more cost-effectively. We serve as a constant resource for your organization, with our bench of global experts accessible and available anytime.

Wherever you want to go is your business. Getting you there is ours.

Design your strategic roadmap

Design your strategic roadmap

With IT account management, you can turn your list of business needs into a focused, strategic roadmap, enabling progress and acceleration of initiatives such as AI, digital transformation and analytics.
Find out how
Maximize service value

Maximize service value

Derive full value from your engagement. The long list of services and solutions we provide — and are included in your account — help keep your systems secure, performative and aligned to business needs.
Learn more
Get expertise when needed

Get expertise when needed

Look forward to having an account manager as your direct line to a powerful network of technical experts, including solutions architects, engineers, regional CTOs and more — ready when you need them.
Meet our experts

Third-party support provider checklist

Having the right third-party support partner can make all the difference — in support experience, system performance, cost savings and faster business outcomes. Start your assessment with this guide.   

View the list

The Rimini Street team’s breadth of experience, their accountability — it’s like having a security blanket.

Patrick Haley, Sr. Director of Sales Operations, NTT Global Data Centers Americas
Read story

Additional resources

Lotte Rental Speeds Growth and Innovation with Multiyear Partnership with Rimini Street
Press Release
Lotte Rental Speeds Growth and Innovation with Multiyear Partnership with Rimini Street

South Korea’s top car rental company cuts IT costs, boosts flexibility and powers digital transformation with long-term savings and robust services powered by Rimini Support™ for SAP and Oracle LAS VEGAS – March 31, 2026 – Rimini Street, Inc. (Nasdaq: RMNI), the Software Support and Agentic AI ERP Company™, and the leading third-party support provider for […]

Read Press Release
Oracle Database Support Then and Now: Why Customers Are Still Frustrated
Blog
Oracle Database Support Then and Now: Why Customers Are Still Frustrated
Robert Freeman
Robert Freeman
Rimini Fellow - Oracle Databases and Technology
5 min read

For decades, those in the Oracle community have voiced similar frustrations about mainstream support — primarily around the cost, speed and complexity. Despite how Oracle products and support channels have evolved, many organizations continue to feel underserved. Oracle Database customers often find themselves drowning in requests, waiting too long for meaningful help or receiving advice […]

Read Blog
 Rimini Street Wins Multiple Stevie® Awards for Sales & Customer Service Excellence
Press Release
 Rimini Street Wins Multiple Stevie® Awards for Sales & Customer Service Excellence

Company honored for Best Use of AI in Customer Service, Front-Line Customer Service Team of the Year in the Technology Industry and Best Customer Satisfaction Strategy LAS VEGAS – March 24, 2026 – Rimini Street, Inc. (Nasdaq: RMNI), the Software Support and Agentic AI ERP Company™, and the leading third-party support provider for Oracle, SAP and […]

Read Press Release
Lwart Environmental Solutions Expands Long-Standing Relationship with Rimini Street, Consolidating Support for VMware and SAP Support to Regain Control of Licensing and Roadmap Decisions
Press Release
Lwart Environmental Solutions Expands Long-Standing Relationship with Rimini Street, Consolidating Support for VMware and SAP Support to Regain Control of Licensing and Roadmap Decisions

Brazilian oil re-refinery avoids forced upgrades, stabilizes core systems and redirects IT savings toward business innovation LAS VEGAS – March 17, 2026 – Rimini Street, Inc. (Nasdaq: RMNI), the Software Support and Agentic AI ERP Company™, and the leading third-party support provider for Oracle, SAP and VMware software, today announced the expansion of its long-time partnership […]

Read Press Release
Self-Funded Modernization for U.S. Federal IT: Advancing Mission Outcomes without Expanding Budgets
Blog
Self-Funded Modernization for U.S. Federal IT: Advancing Mission Outcomes without Expanding Budgets
James Henderson
James Henderson
Regional CTO, NAMER East
3 min read

Federal agencies face growing pressure to strengthen cybersecurity, improve citizen services and adopt new digital capabilities while operating under flat or declining budgets. At the same time, they must maintain strict compliance, ensure system availability and protect mission-critical platforms that can’t afford disruption. This tension creates a fundamental challenge: How can federal agencies advance IT […]

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A Smart Alternative to RISE with SAP: A Point of View for CIOs Navigating What Comes Next
Blog
A Smart Alternative to RISE with SAP: A Point of View for CIOs Navigating What Comes Next
Krista Glantschnig
Krista Glantschnig
Product Marketing Director
4 min read

If you’re running SAP ECC, Business Suite or on‑premises S/4HANA, you’re not imagining the rising pressure. SAP’s own lifecycle policy brings mainstream maintenance for ECC and Business Suite products to an end between 2025 and 2027, with S/4HANA approaching similar deadlines shortly after — pushing many organizations toward the costly Customer‑Specific Maintenance program with reduced […]

Read Blog
A CIOs Guide to Agentic AI without RISE with SAP
eBook
A CIOs Guide to Agentic AI without RISE with SAP
Read eBook
Flexitech Chooses Rimini Street to Extend the Life of its SAP ECC, Accelerate Compliance and Fund Innovation
Press Release
Flexitech Chooses Rimini Street to Extend the Life of its SAP ECC, Accelerate Compliance and Fund Innovation

Rimini Support™ for SAP helps French brake parts manufacturer avoid unwanted move to RISE with SAP, strengthen security and compliance readiness and reinvest freed capital into R&D and modernization initiatives LAS VEGAS – March 3, 2026 – Rimini Street, Inc. (Nasdaq: RMNI), the Software Support and Agentic AI ERP Company™, and the leading third-party support provider […]

Read Press Release
Rimini Support™ for SAP ERP Applications: ECC, S/4HANA & More
Datasheet
Rimini Support™ for SAP ERP Applications: ECC, S/4HANA & More
Read Datasheet

Get maximum benefits from your Rimini Street partnership

Reach out today to learn how Rimini Street’s support account management goes to work for you.

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