Onboarding and Archiving: A Smooth Start for Future Success
Thousands of organizations have successfully transitioned from vendor support to Rimini Street. The proven methodology is tailored to each client, helping ensure rightful access to software entitlements and setting up effective communications to maximize the value of their Rimini Street relationship.
“The onboarding process was easy. The best benefit is the direct line of contact you get through Rimini Street — the Primary Support Engineer model. Having somebody you can go to directly, even when the issue could be with a customization or an interconnected system, gives us a lot of confidence that we can focus on our day jobs without worrying about keeping our systems running.”
“The onboarding process was very organized and extremely well-orchestrated. We had a few minor hiccups, but Rimini Street was more than willing to work with us to resolve them, and that’s key to us —how do the companies you work with respond when there is a problem? Rimini Street takes on ownership of the entire support experience. All of our processes are mature and overall support has been great.”
“One of our goals was to become more flexible in our PeopleSoft applications’ upgrade strategy to be able to decide when and how we upgrade these tools. By archiving the PeopleSoft updates we were already entitled to, we were able to complete an upgrade while on independent support — and do it on our own timeline. If we want to upgrade in the future, that’s a choice we can make without outside pressure.”
Why Rimini Street
Rimini Street comprehensive software support solutions replace vendor support and deliver a premium, tailored service experience to help drive business results. The Rimini Street mission to help clients extract the greatest value from their enterprise software has helped save nearly $5 billion to date.
Rimini Street support is vendor-agnostic, ideal for evolving and hybrid IT environments. Expert interoperability and security solutions help ensure that clients can keep existing software releases for at least 15 years and redirect scarce IT funds to critical strategic priorities.
Rimini Street engineers have the expertise, technical agility, and global resources to help solve the most complex enterprise software issues. Every client receives dedicated, responsive, high-touch service from root cause analysis through to issue resolution.
Clients of Rimini Street Support Services do not overspend on vendor support or squander precious IT time on unnecessary updates and upgrades. Instead, IT teams are free to work on more impactful growth initiatives that support a Business-Driven Roadmap, while newly available funds can be reallocated to digital transformation.
Rimini Street clients include:
State Library Victoria Improves ERP Security and Support for Oracle On-Premises
Bradley Vice, CFO of State Library Victoria in Melbourne, had software challenges. And the pandemic made them worse. The library was running an older version of Oracle EBS on-premises and needed improved support, functional enhancements, and stronger ERP security to serve the growing number of online visitors that emerged with the pandemic. Software vendor support was low value, and regularly applying vendor security patches was putting a great deal of stress on internal teams. Watch this short, on-demand webinar interview to hear how Vice solved his problems through improved L4 support and proactive ERP security products from Rimini Street, freeing up his team to focus on innovation.
Your Future Options with SAP
Relying on SAP to run your business? Pressuring you to migrate to S/4HANA and nudging you to give up your perpetual license for cloud-based subscription licenses are just a few ways they may be trying to lock you into SAP for the long term. With mainstream maintenance for Business Suite 7 core applications ending in 2027, you have some important decisions to make. In this on-demand webinar, you’ll learn the key dates and drivers of those decisions and why it’s best to keep your options open. This session will reveal: vendor-driven roadmap and business-driven roadmap differences clarity on dates and other drivers for decision-making 5 roadmap options for SAP customers Watch now and stay tuned for upcoming titles in the series. Speakers Luiz MariottoGVP, SAP Product ManagementRimini Street Scott HaysSenior Director, Product MarketingRimini Street
Maximizing SAP Value with Rimini Street
Predictions of an economic turmoil. End of mainstream support for ECC in 2027. Pressure to migrate to S/4HANA. With all of these factors on the table, you still need to find ways to keep moving forward with self-funded projects that drive innovation around your SAP platforms. The push from SAP to adopt S/4HANA is forcing IT leaders to make decisions – fast. And while some organizations have been quick to implement S/4HANA, many companies are still evaluating the solution. Valoir Research Principal Analyst and HR Tech Top 100 Influencer, Rebecca Wettemann, conducted in-depth interviews with third-party support for SAP clients and found four unique camps of organizations with respect to the S/4HANA journey: Early adopters Planners Evaluators Skeptics Find out what makes each camp unique, the impacts on their future plans, and why third-party support and services make sense regardless of your chosen path. Which camp are you in? Read the report to find out – and how to pave a smart path for your SAP strategy.
Transition to long-term support success.
Contact us to learn more.