Thousands of organizations have successfully transitioned from vendor support to Rimini Street. The proven methodology is tailored to each client, helping ensure rightful access to software entitlements and setting up effective communications to maximize the value of their Rimini Street relationship.
Onboarding is a client’s first experience with world-class Rimini Street Support Services, so every measure is taken to facilitate a smooth process. From startup to conclusion, the Rimini Street ISO-certified onboarding process sets up clients for future success in three key areas: Relationships, Technology, and Communication.
As with all things at Rimini Street, onboarding starts with people. Clients will get to know their onboarding project manager, Primary Support Engineer(s), account management team, and other important support personnel. Clients receive clear definitions of roles, resources, and responsibilities — key aspects of efficient and effective support engagement.
During onboarding, the Rimini Street support team gets familiar with the client’s IT environment and applications, databases, customizations, infrastructure, past support cases, and internal support staff. They will also work with the client to set up secure remote access to non-production environments to streamline support and development activities. If applicable, the Rimini Street Tax, Legal, and Regulatory Updates Team will survey the client’s compliance requirements for each operational and fiscal location.
Clients learn how support processes work, what’s available on the Street Central client portal, and what to expect as Rimini Street takes their enterprise software support and service to a whole new level.
The Rimini Street structured ISO 9001:2015-certified archiving process facilitates a safe and rightful transfer of a client’s entitlements from the software vendor, which helps preserve the flexibility to adopt new platforms and releases in the future. Archiving licensed releases is not required, but can allow clients to continue to evolve and grow while using Rimini Street support by accessing and implementing the software that best matches the client's business and technology strategies.
Rimini Street experts scope the archive to contain appropriate upgrades, updates, patches, and documentation that best meet client needs. No independent, third-party support provider can match Rimini Street on archiving experience, quality, and resources.
Rimini Street has helped clients with more than 2,700 archives. Archiving is a complex process, so specialists assist with optimizing a client’s design and scope. Years of experience help ensure that Rimini Street clients get the archiving process that best meets their future strategic needs.
The Rimini Street ISO 9001:2015-compliant processes help ensure that a client’s archive is properly designed and scoped. These processes also help ensure that the intellectual property of the vendor is respected.
Rimini Street specialists have deep expertise in scoping archives, helping ensure that client archives match the client’s unique business needs.
Rimini Street comprehensive software support solutions replace vendor support and deliver a premium, tailored service experience to help drive business results. The Rimini Street mission to help clients extract the greatest value from their enterprise software has helped save nearly $5 billion to date.
Rimini Street support is vendor-agnostic, ideal for evolving and hybrid IT environments. Expert interoperability and security solutions help ensure that clients can keep existing software releases for at least 15 years and redirect scarce IT funds to critical strategic priorities.
Rimini Street engineers have the expertise, technical agility, and global resources to help solve the most complex enterprise software issues. Every client receives dedicated, responsive, high-touch service from root cause analysis through to issue resolution.
Clients of Rimini Street Support Services do not overspend on vendor support or squander precious IT time on unnecessary updates and upgrades. Instead, IT teams are free to work on more impactful growth initiatives that support a Business-Driven Roadmap, while newly available funds can be reallocated to digital transformation.
Software audits are increasingly being used to gain leverage by ERP mega-vendors frequently to keep you on a vendor-dictated roadmap. And most find the question is not “if” you will be audited, but “when?” While most IT and Asset Management teams understand the motivation for an audit, many don’t realize audits can be leveraged to flip the narrative with their vendors. Join Anna-Rita Stanley-Best, Managing Director – APAC of Palisade Compliance along with Jeremy Sayler, Director of License Advisory Services at Rimini Street for this live webinar. Get a checklist of the ways you can be better prepared for an audit, and more importantly, how you can gain control of your IT roadmap and vendor relationships every step of the way. Hosted by Dan Ashton, Senior Product Marketing Director at Rimini Street, this discussion will be eye-opening, particularly to Oracle licensees who are facing support renewals in the next 6-18 months.
The COVID-19 pandemic severely disrupted operations for businesses around the world. To remain solvent, many had to change spending patterns and rethink strategy, including high-cost ERP solutions and initiatives. In this report, Gartner recommends minimizing as many ERP-related expenses as possible to continue to combat the disruption. Specifically, Gartner outlines 12 short-, medium-, and long-run actions for application leaders to help their enterprises achieve ERP cost savings and respond, recover, and renew post-COVID-19. Key Research Findings Some Gartner report key findings include: Cut costs, freeze spending, and free up cash in the short term to maintain viability. IT leaders who cut costs effectively will gain favor with the CFO and top leadership. Improve efficiency and productivity, and generate value from limited new spending in the medium term to gain stability. The pandemic has forever changed the status quo; returning to previous business-as-usual activities will result in lost market share. Maintain digital flexibility and shift from cost optimization to value- and risk- optimization in the long term to drive organizational renewal. Recommendations Gartner recommends that IT leaders who are responsible for ERP cost optimization: “Respond with quick actions to reduce spending by renegotiating terms, rationalizing or outsourcing staff, and delaying new IT investments.” “Recover stability by planning efforts to standardize and consolidate ERP systems. Scrutinize new investments while embracing agile and product approaches.” “Renew organizational capabilities by moving systems to the cloud, delivering composable differentiation and accelerating automation.” For the full analysis, including details on Gartner’s 12 recommended post-COVID-19 actions for ERP cost savings, read the research report. Reference: Gartner, Inc. “Top ERP Cost Optimization Actions Post-COVID-19: Respond, Recover, Renew.” October 6, 2020, Paul Schenck, Tim Faith Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Interview discusses ways that licensees can drive SAP innovation without S/4HANA implementation costs and issues using third-party support for SAP.
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