Thousands of organizations have successfully transitioned from vendor support to Rimini Street. The proven methodology is tailored to each client, helping ensure rightful access to software entitlements and setting up effective communications to maximize the value of their Rimini Street relationship.
Onboarding is a client’s first experience with world-class Rimini Street Support Services, so every measure is taken to facilitate a smooth process. From startup to conclusion, the Rimini Street ISO-certified onboarding process sets up clients for future success in three key areas: Relationships, Technology, and Communication.
As with all things at Rimini Street, onboarding starts with people. Clients will get to know their onboarding project manager, Primary Support Engineer(s), account management team, and other important support personnel. Clients receive clear definitions of roles, resources, and responsibilities — key aspects of efficient and effective support engagement.
During onboarding, the Rimini Street support team gets familiar with the client’s IT environment and applications, databases, customizations, infrastructure, past support cases, and internal support staff. They will also work with the client to set up secure remote access to non-production environments to streamline support and development activities. If applicable, the Rimini Street Tax, Legal, and Regulatory Updates Team will survey the client’s compliance requirements for each operational and fiscal location.
Clients learn how support processes work, what’s available on the Street Central client portal, and what to expect as Rimini Street takes their enterprise software support and service to a whole new level.
The Rimini Street structured ISO 9001:2015-certified archiving process facilitates a safe and rightful transfer of a client’s entitlements from the software vendor, which helps preserve the flexibility to adopt new platforms and releases in the future. Archiving licensed releases is not required, but can allow clients to continue to evolve and grow while using Rimini Street support by accessing and implementing the software that best matches the client's business and technology strategies.
Rimini Street experts scope the archive to contain appropriate upgrades, updates, patches, and documentation that best meet client needs. No independent, third-party support provider can match Rimini Street on archiving experience, quality, and resources.
Rimini Street has helped clients with more than 2,700 archives. Archiving is a complex process, so specialists assist with optimizing a client’s design and scope. Years of experience help ensure that Rimini Street clients get the archiving process that best meets their future strategic needs.
The Rimini Street ISO 9001:2015-compliant processes help ensure that a client’s archive is properly designed and scoped. These processes also help ensure that the intellectual property of the vendor is respected.
Rimini Street specialists have deep expertise in scoping archives, helping ensure that client archives match the client’s unique business needs.
Rimini Street comprehensive software support solutions replace vendor support and deliver a premium, tailored service experience to help drive business results. The Rimini Street mission to help clients extract the greatest value from their enterprise software has helped save nearly $5 billion to date.
Rimini Street support is vendor-agnostic, ideal for evolving and hybrid IT environments. Expert interoperability and security solutions help ensure that clients can keep existing software releases for at least 15 years and redirect scarce IT funds to critical strategic priorities.
Rimini Street engineers have the expertise, technical agility, and global resources to help solve the most complex enterprise software issues. Every client receives dedicated, responsive, high-touch service from root cause analysis through to issue resolution.
Clients of Rimini Street Support Services do not overspend on vendor support or squander precious IT time on unnecessary updates and upgrades. Instead, IT teams are free to work on more impactful growth initiatives that support a Business-Driven Roadmap, while newly available funds can be reallocated to digital transformation.
IT professionals are continually challenged by budget constraints, a low inventory of skilled workers, and ongoing supply chain issues. Watch this virtual thought leadership webinar moderated by Anne Plese, Sr. Director of Product Marketing at Rimini Street. You’ll gain insights from two IT professionals who are creatively addressing these issues. They also discuss hot topics such as: IT modernization strategy, customer-driven innovation, upscaling internal talent, reskilling in the IT industry, and how to demonstrate the business value of IT solutions. Learn from Vinitha Simon, Head of Enterprise Architecture at Western Governors University, and Jeff Shepard, Senior IT Director at American Greetings AG Digital as they share ideas on how to develop comprehensive, strategic plans for your organization’s digital future.
What happens when organizations trade self-supporting enterprise software for comprehensive, independent third-party support? In the report, Taking the Smart Path: A Comprehensive ROI Analysis of Rimini Street Enterprise Software Services, 200 Rimini Street clients were surveyed on the benefits they’ve gained from moving to an independent, third-party support provider. The report covers the following topics: An overview of the state of vendor software support models and their impact on growth and innovation Takeaways from IT leaders for IT leaders around the decision to adopt an independent support model and advice on building a business case Detailed financial analysis of benefits gained by choosing independent support over the software vendor support Complete the form to download your complimentary copy of Taking the Smart Path: A Comprehensive ROI Analysis of Rimini Street Enterprise Software Services
The IT skills gap and global technology talent shortage are real. Companies large and small around the world are feeling the effects. The unprecedented pandemic-generated demand for cloud-based services, the Great Retirement of workers skilled in legacy systems, and employee retention issues are all contributing factors. IT professionals who have their choice of job opportunities with new technologies or a clearer path to career growth are leaving to take them. What if you could: easily and seamlessly fill IT skills gaps or tech talent shortages in your organization? end the search for just the right resources to maintain your specific applications and databases? gain access to a broad and deep team of global technology experts? retain your IT experts and keep them energized and engaged on visible, innovative projects for the business? Now you can. Meet six organizations that have leveraged Rimini Street’s comprehensive software support services to address IT skills gaps and tech talent shortages, freeing up their own teams for high-priority digital transformation initiatives. To learn more, download the eBook.
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