Thousands of organizations have successfully transitioned from vendor support to Rimini Street. The proven methodology is tailored to each client, helping ensure rightful access to software entitlements and setting up effective communications to maximize the value of their Rimini Street relationship.
Onboarding is a client’s first experience with world-class Rimini Street Support Services, so every measure is taken to facilitate a smooth process. From startup to conclusion, the Rimini Street ISO-certified onboarding process sets up clients for future success in three key areas: Relationships, Technology, and Communication.
As with all things at Rimini Street, onboarding starts with people. Clients will get to know their onboarding project manager, Primary Support Engineer(s), account management team, and other important support personnel. Clients receive clear definitions of roles, resources, and responsibilities — key aspects of efficient and effective support engagement.
During onboarding, the Rimini Street support team gets familiar with the client’s IT environment and applications, databases, customizations, infrastructure, past support cases, and internal support staff. They will also work with the client to set up secure remote access to non-production environments to streamline support and development activities. If applicable, the Rimini Street Tax, Legal, and Regulatory Updates Team will survey the client’s compliance requirements for each operational and fiscal location.
Clients learn how support processes work, what’s available on the Street Central client portal, and what to expect as Rimini Street takes their enterprise software support and service to a whole new level.
The Rimini Street structured ISO 9001:2015-certified archiving process facilitates a safe and rightful transfer of a client’s entitlements from the software vendor, which helps preserve the flexibility to adopt new platforms and releases in the future. Archiving licensed releases is not required, but can allow clients to continue to evolve and grow while using Rimini Street support by accessing and implementing the software that best matches the client's business and technology strategies.
Rimini Street experts scope the archive to contain appropriate upgrades, updates, patches, and documentation that best meet client needs. No independent, third-party support provider can match Rimini Street on archiving experience, quality, and resources.
Rimini Street has helped clients with more than 2,700 archives. Archiving is a complex process, so specialists assist with optimizing a client’s design and scope. Years of experience help ensure that Rimini Street clients get the archiving process that best meets their future strategic needs.
The Rimini Street ISO 9001:2015-compliant processes help ensure that a client’s archive is properly designed and scoped. These processes also help ensure that the intellectual property of the vendor is respected.
Rimini Street specialists have deep expertise in scoping archives, helping ensure that client archives match the client’s unique business needs.
Rimini Street comprehensive software support solutions replace vendor support and deliver a premium, tailored service experience to help drive business results. The Rimini Street mission to help clients extract the greatest value from their enterprise software has helped save nearly $5 billion to date.
Rimini Street support is vendor-agnostic, ideal for evolving and hybrid IT environments. Expert interoperability and security solutions help ensure that clients can keep existing software releases for at least 15 years and redirect scarce IT funds to critical strategic priorities.
Rimini Street engineers have the expertise, technical agility, and global resources to help solve the most complex enterprise software issues. Every client receives dedicated, responsive, high-touch service from root cause analysis through to issue resolution.
Clients of Rimini Street Support Services do not overspend on vendor support or squander precious IT time on unnecessary updates and upgrades. Instead, IT teams are free to work on more impactful growth initiatives that support a Business-Driven Roadmap, while newly available funds can be reallocated to digital transformation.
Adoption of third-party support for enterprise software is now mainstream. Independent research firm Valoir analyzed its growing acceptance, finding that demand is widespread — from cost-cutters to innovators to a variety of companies in-between. Even ERP vendors reluctantly acknowledge its utility as they focus efforts on the cloud. Independent, third-party support has evolved into a strategic portfolio management tool for enterprise applications, gaining broader strategic acceptance from its origins as a cost containment tactic. Valoir found that its versatility facilitates: Innovation around the edges of a mature, highly functional ERP system Maximizing value from existing investments Taking a measured approach to cloud evolution Digital transformation Tactically, independent, third-party software support helps CIOs save resources and keep IT teams engaged with new initiatives rather than routine support. Strategically, it helps CIOs meet business objectives, demonstrate value, and move to a Business-Driven Roadmap from one dictated by an ERP vendor. In analyzing third-party enterprise software support providers, Valoir specifically recognized Rimini Street for its: Breadth of knowledge and depth of support, featuring a Primary Support Engineer model Pure focus on independent, third-party support versus other IT or consulting services Track record of strong client relationships Value, service, price
In a dynamic business environment, it’s critical to have expert, responsive IT resources available to help maximize productivity and drive growth, often within the constraints of a reduced or frozen budget. Application management services (AMS) seem like a good option to consider on a limited budget. Lower priced plans seem ripe for cost savings, yet traditional AMS models staffed with lower-skilled resources can deliver lower value at higher than expected costs. This results in an AMS “tax” where companies contracting with traditional AMS providers overpay for suboptimal value. Rimini Street has a solution: a single provider, integrated AMS + enterprise software support model that reduces costs and frees up IT teams for critical growth initiatives. Rimini Street support teams resolve incidents and root causes with no ERP vendor dependency, no lower-skilled resources, and no hidden costs. The results: seamless AMS and enterprise software support improved total cost of ownership (TCO) for ERP systems and applications better business outcomes Download the eBook “Optimizing Application Management Services (AMS) to Drive Business Growth” for more information on avoiding the AMS “tax” and funding innovation in a dynamic economy.
Is Oracle’s roadmap taking you where you want to go, or should you be following your own Business-Driven IT Roadmap? Our new research report looks at cloud stops along Oracle’s IT roadmap and details what they involve, and what they could mean for your business. Each stop along Oracle’s roadmap can lock you deeper into its technology stack and may include risks and hidden costs. Is limiting your future IT options and flexibility through a single vendor best for your business? How would Oracle Cloud look if viewed through the lens of a Business-Driven IT Roadmap, that squarely aligns all your IT strategies and tactics with the critical needs of your business? Download the full report for helpful insights as you consider whether Oracle is the right long-term partner for your cloud success.
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