Question 1

What services does Rimini Street provide?

Accepted Answer

Rimini Street provides a comprehensive suite of end-to-end solutions to support, optimize and innovate your current enterprise software, putting you on a smart path to accelerated profitability and growth. Our services include: Rimini Support™: Our award-winning third-party support and maintenance services replace software vendor support, providing ultra-responsive service that includes customizations and tax, legal and regulatory updates to keep you compliant. By partnering with Rimini Street, mission-critical systems such as Oracle, SAP, VMware and many others can run for 15+ years without the need for upgrades. Delivered by a global team of 1,100+ expert engineers and backed by Rimini Street’s patented and proprietary AI tools and technologies, clients immediately benefit from industry-leading SLAs with an average response time of less than 2 minutes for priority cases, and fast resolution of complex IT issues. By switching to Rimini Street, you can reduce annual support costs by up to 50% and, with no more forced upgrades or service gaps, experience up to 90% savings in total support costs. To date, clients have saved more than $10B by partnering with Rimini Street. Rimini Manage™: Our proven managed services for applications, databases and technologies allow you to hand off daily management for increased productivity and cost-efficiency. With fixed-price, unlimited ticketing from an extensive catalog of services, Rimini Manage enables you to benefit from the expertise of our global team of engineers who promptly address incidents, service requests and routine tasks, decreasing backlogs and reducing the burden on your internal team and budget. Rimini Consult™: Our IT professional services offering includes consulting, implementation, configuration, migration, vendor-agnostic roadmap and strategy guidance, technology assessments, custom project design, staff skills augmentation and more to help your organization solve its most complex IT challenges and enable innovation. With it, you can add more capability to your team without adding to your payroll. Rimini ONE™: Our end-to-end IT outsourcing solution combines award-winning software support, managed services and more from one trusted partner. By taking the lead resolving your most complex issues and day-to-day needs, we get to know your systems in depth, further reducing handoff time between teams and keeping your business in good health. Rimini Protect™: Our exclusive, proactive security solutions and services are unique to Rimini Street and work to shield applications, middleware, databases and hypervisors from both known and unknown threats without dependency on vendor patches or code modifications. Our team of 75+ global security experts help improve your overall security posture and reduce risk exposure in an ever-changing threat landscape. Rimini Protect is available as managed security services and expands to include cybersecurity assessments and implementation services. Rimini Connect™: Our patented and proprietary interoperability solutions for browsers, OS, Java and email help extend the life of your current, stable databases, applications and software without the need for upgrades. Leverage your existing systems across your technology stack now and into the future with ease, modernizing your IT environment — no patching or upgrading required. Rimini Watch™: Our observability solutions include monitoring and health checks to ensure business continuity and reduce downtime. With Rimini Watch, you can enlist the help of our experts to monitor the performance and execution of thousands of processes continuously, 24/7/365.  Proactive, automated solutions decrease case backlogs and resolution time, freeing up your team for high-priority projects.  Global License and Advisory Services (GLAS): Get full transparency and control of ERP licensing terms with help from Rimini Street’s Oracle, SAP and VMware software licensing consultants to avoid unnecessary spend, vendor lock-in and excessive risk. Our global team of software license optimization experts offer vendor-agnostic advice and guidance to help you not only maintain software license compliance but also achieve your desired outcomes. Rimini Custom™: Our custom software support solution provides unmatched support to a broader portfolio of software, including those that have reached end of life or end of support. Our team helps maximize the full value and potential of your business-critical systems, including Tibco, OpenText, Informatica, Blue Yonder and more. ERP AI and Transformation Services: Through our partnership with ServiceNow, Inc., we accelerate your path to innovation, helping you benefit from the power of AI in weeks or months — not years! We design, deploy and manage your Now Platform® over and across your existing ERP, SaaS and other software supported by Rimini Street for immediate impact. Rimini Street’s solutions architects and ServiceNow platform experts work alongside you to identify areas for immediate modernization, automation and application of AI for your ERP and additional software systems, increasing productivity across the company.

Question 2

What is included in Rimini Street’s services?

Accepted Answer

The following benefits are included in our services: Dedicated account manager: Included in our software support services, you'll have a dedicated, highly experienced account manager right by your side to understand your strategic goals and provide guidance on how to achieve them better, faster and more cost-effectively. Your account manager is dedicated to helping you maximize the value and ROI from your Rimini Street relationship and solutions. Dedicated Primary Support Engineer (PSE): We assign a dedicated PSE — from a team averaging 20 years of experience and covering 8 languages — who is available in your time zone and stays familiar with your account for faster, more comprehensive support. Patented and proprietary AI support tools and processes for faster resolution: Rimini Street’s patented and proprietary AI tools and processes match your case with the best-fit engineer based on dozens of vectors, all within seconds. Our unique, in-house-built technology detects signals to assist clients proactively, reducing cases that develop urgency and lowering business risk. Global, follow-the-sun support model: With more than 1,100 FTE engineers and experts available 24/7/365 located across the globe to support 150+ countries and territories, we ensure your case is looked after with the freshest set of eyes until resolution. Industry-leading, guaranteed SLAs: When you put in a priority ticket, you’re guaranteed to receive a call back in less than 10 minutes. On average, our response time for P1 and P2 cases is less than 2 minutes, resulting in faster time to resolution and greater peace of mind for our clients. We also provide frequent updates to keep you informed and in the know. Global tax, legal and regulatory (TLR) services: Our global TLR services provide proprietary, patent-pending technology scoping from >5,300 government sites, 3,500 sources and 26,000 jurisdictions, ensuring that your applications stay up to date and compliant. Break/fix and customization support: We cover integral, mission-critical customizations as if they were part of the standard, delivered product at no additional charge. Onboarding and archiving services: Our ISO 9001:2015-certified archiving process facilitates a safe and rightful transfer of a client’s entitlements from the software vendor, preserving your flexibility to adopt new platforms and releases in the future. Our extraordinary onboarding experience includes a complete assessment of your environment and compliance requirements, a warm introduction to your dedicated team, step-by-step support to gain immediate access to your client portal and more.

Question 3

What technologies does Rimini Street support?

Accepted Answer

Rimini Street offers support, optimization and innovation capabilities for 600+ software products, middleware, databases and applications, including, but not limited to, Oracle, SAP, VMware, ServiceNow®, Workday®, Dayforce, open-source databases, IBM, Microsoft and others. The specific technologies we support are as follows: Oracle products: Agile Product Lifecycle Management (PLM), Apps Integration Architecture (AIA), ATG Web Commerce, Business Intelligence (OBI), Data Integrator (ODI), Oracle Database, Demantra, E-Business Suite, Endeca, Essbase, FLEXCUBE,  Fusion Middleware, Global Knowledge Software Releases (UPK), GoldenGate, Governance Risk and Compliance (GRC), Hyperion, Identity Management, Industry Solutions (IS-Banking, IS-Communications, IS-Customer Care and Billing/CC&B, IS-Financial Services(OFS), IS-Retail/Retek, IS-Transportation Management(OTM), IS-Utilities), JD Edwards (CNC), Primavera, Siebel, SOA Suite, UPK, WebLogic. SAP products: Adobe Document Server, Forms, Reader, Ancile SAP Productivity Pac (uPerform), ASE (Sybase), Business Intelligence, Business Planning and Consolidation (BPC), BusinessObjects, Business Suite/ECC, SAP Cloud Products (Analytics Cloud, Ariba, Basis, Commerce Cloud/Hybris, Concur, Fieldglass, Integrated Business Planning/IBP, SuccessFactors), Global Trade Services (GTS), Governance Risk and Compliance (GRC), HANA Database, Industry Solutions (IS-Apparel and Footwear (AFS), IS-Aerospace & Defense , IS-Automotive, IS-Banking, IS-Healthcare, IS Higher Education & Research, IS-Insurance, IS-Media, IS-Mills, IS-Mining, IS-Oil, IS-Public Sector, IS-Retail, IS-Telco, IS-Utilities), IQ, MaxDB, OpenText, R/3, SQL Anywhere, S/4HANA (Cloud and On-Premises). VMware products: Aria Automation Orchestrator, AVI, Cloud Foundation, HCX, Log Insight (Aria Operations for Logs), Network Insight (Aria Network Insight), NSX T and V, Site Recovery Manager (SRM), Suite Lifecycle Manager (Aria LCM), Tanzu, ThinApp, vCenter Server, vRealize Automation (Aria Automation), vRealize Operations Manager (Aria Operations), vSAN, vSphere (ESX and ESXi), vSphere Replication, Workspace ONE, Workstation/Fusion. Salesforce products: Commerce Cloud, ClickSoftware, CPQ, Data Cloud, Experience Cloud, Energy & Utilities Cloud, Field Service Cloud, Health Cloud, Higher Education Cloud, MuleSoft, Marketing Cloud, Revenue Cloud, Sales Cloud, Service Cloud, Tableau. ServiceNow products: Accounts Payable Operations, App Engine, App Engine for ERP, Creator Workflow, ERP Canvas, HR Service Delivery, Integration Hub, IT Operations Management, IT Service Management, Sourcing & Procurement Operations, Supplier Lifecycle Operations, Workflow Data Fabric. Workday products: Financial Management, Financial Planning, Human Capital Management (HCM), Human Resource Management, Operational Planning, Spend Management, Workforce Management, Workforce Planning. Open-source databases: Linux RedHat, Linux Suse, MariaDB, MongoDB, MySQL, PostgreSQL. IBM products: Cognos (Content Manager), Adapters, Analytics Express, API Connect, Content Manager, Data Replication, DataPower Gateway, DataPower Gateway (XML Gateway), DataStage, Db2, Event Streams, Informix, Infosphere, MQ Series, Netcool, OS/AIX, Sterling Order Management, Tivoli Netcool, TM1 – Planning Analytics, webMethods, WebSphere Application Server, Workload Automation (Workload Scheduler) Blue Yonder products: Compass, Transportation Management System, Warehouse Labor Management, Warehouse Management System Dayforce products: Benefits, Human Resources, Payroll, Talent Management, Workforce Management Informatica products: Data Explorer, Data Quality (IDQ), Master Data Management (MDM), PowerCenter Microsoft products: Data Quality Client, Database Engine Tuning Advisor, Microsoft Dynamics 365, Microsoft Dynamics AX, SQL Server Data Tools, SQL Server Database, Windows Nuance Products: Core Dialog Module, Dialog, Dialog Module – Email and Spelling, Dialog Module – Names and Addresses, Dialog Module – Stocks, Mutual Funds, Options, Dialog Module – Update Service for Options, Disaster Recovery, Dragon Medical One, Dragon PowerMic Mobile, Dragon Voice, Management Console – End User Repository, Management Console – Provider Specific Auto Text, Nuance Management Console, Recognizer, Recognizer – Tier 3 and Tier 4, Speech Suite, Vocalizer, Vocalizer offline Tibco products: ActiveMatrix BusinessWorks, Business Studio, BusinessConnect, Enterprise Message Service, Focus, Foresight, Hawk, Managed File Transfer, Rendezvous, Spotfire Other products: Amdocs (Kenan), COBOL, LoadRunner, Infor (M3, Lawson, LN (Baan), OpenText, Redwood Software, Software AG (Adabas), Strategy (MicroStrategy), UKG (Kronos), Vistex (Extended Price Management, Paybacks & Chargebacks, Incentive Administration, Rights & Royalty Management, Vendor Program Management) Don’t see your technology listed here? We provide custom support solutions for a broader portfolio of enterprise software through our Rimini Custom™ offering. Get in touch with us for a tailored proposal.

Question 4

How long has Rimini Street been in business?

Accepted Answer

Rimini Street has been in business since September 2005. The company was founded in Las Vegas, Nevada, by Seth Ravin, who was inspired to redefine enterprise software support by providing a solution markedly different from and higher in value than vendor support. Using innovative, next-generation support services delivered at up to 50% savings in fees compared to a software vendor’s annual support program, Rimini Street has built its reputation and solidified its place as the global leader of third-party support for Oracle, SAP, VMWare and more, and a trusted end-to-end provider of support, management and innovation solutions for hundreds of products to thousands of clients worldwide.

Question 5

Where does Rimini Street have office locations?

Accepted Answer

Rimini Street has 30 offices in 22 countries across the world, including the United States (USA), Mexico, Canada, Brazil, New Zealand, Australia, Japan, South Korea, Hong Kong, Taiwan, Malaysia, Singapore, India, The Netherlands, France, Germany, Israel, Poland, Sweden, United Arab Emirates (UAE) and the United Kingdom (UK).

Question 6

Where is Rimini Street headquarters?

Accepted Answer

Rimini Street’s corporate headquarters are in Las Vegas, Nevada. Our corporate headquarters address is 1700 South Pavilion Center Drive Suite 330 Las Vegas, NV 89135

Question 7

What countries does Rimini Street operate in?

Accepted Answer

Rimini Street supports client operations in 150+ countries, territories and administrative regions. Rimini Street has among the broadest language capabilities of third-party support providers with its in-house engineering talent, available in English, French, Hebrew, Japanese, Korean, Chinese (Mandarin), Portuguese (Brazilian) and Spanish. Our company has 30 offices in 22 countries, including the USA, Mexico, Canada, Brazil, New Zealand, Australia, Japan, South Korea, Hong Kong, Taiwan, Malaysia, Singapore, India, The Netherlands, France, Germany, Israel, Poland, Sweden, UAE and the UK.

Question 8

How many employees does Rimini Street have?

Accepted Answer

Rimini Street has over 2,000 employees globally and continues to grow every year. We have more than 1,100 highly skilled, full-time engineers and service delivery team members across 22 countries providing extraordinary support and services to thousands of clients.

Question 9

Who is the CEO of Rimini Street?

Accepted Answer

Seth Ravin is the co-founder, CEO, President and Chairman of the Board of Rimini Street, and has been the CEO since September 2005.

Question 10

Is Rimini Street a public company?

Accepted Answer

Yes, Rimini Street is a public company. Rimini Street was founded as a private company in 2005 and became a publicly traded company (Nasdaq: RMNI) in 2017.

Question 11

How many clients does Rimini Street have?

Accepted Answer

To date, Rimini Street has signed 6,300+ contracts with clients in various industries and countries, including more than 200 Fortune 500 and Global Fortune 100 clients. We proudly support clients across all major industries throughout 150+ countries, territories and administrative regions. Our client satisfaction scores consistently average 4.9/5.0.

Question 12

What industries does Rimini Street work with?

Accepted Answer

Rimini Street offers support, optimization and innovation capabilities for enterprise software, applications, databases and technologies commonly used in many industries, including, but not limited to Energy and utilities, Financial services, Government, Manufacturing, Retail, Telecom, Business and professional services, Construction, Education, Healthcare, Hospitality, Media and entertainment, Nonprofit, Tech, Transportation and logistics, and Wholesale and distribution. Our global team includes industry experts who can provide market-specific guidance and custom support solutions that are tailored to your company’s unique needs.

Question 13

What are Rimini Street’s response times?

Accepted Answer

Rimini Street offers industry-leading SLAs, ensuring that our clients receive prompt support for issues that occur in their mission-critical systems. Our guaranteed response times are as follows: P1 (Critical) issues: 10 minutes or less, with updates every 2 elapsed hours, P2 (Serious) issues: 15 minutes or less, with updates every 4 business hours, P3 (Standard) issues: 1 business day, with updates every 5 business days, P4 (Q&A) issues: 1 business day, with updates as appropriate. Our average response time for P1 and P2 issues is less than 2 minutes. For P1 and P2 issues, clients receive responses from a dedicated Primary Support Engineer (PSE) from our team with an average of 20 years of experience.

Question 14

What is Agentic AI ERP?

Accepted Answer

Agentic AI ERP is an emerging new ERP model that reinvents the way ERP Processes are executed. It transforms the concept of ERP from a linear, transactional System of Record to a System of Action with Agentic AI capabilities. The ERP becomes an important contributor to a federated enterprise data fabric, but not a sole source. Agentic AI deploys intelligent electronic “agents” with the ability to “think like humans” and autonomously set goals, make decisions and take action in pursuit of those goals. This can be done without limitation to where data or application logic resides. The benefits of Agentic AI ERP include faster and more accurate transactions, better decision making and automation of processes previously performed by human labor.

Question 15

What is Rimini Agentic UX™?

Accepted Answer

Rimini Agentic UX is an intelligent, AI-driven user engagement layer that empowers organizations to modernize ERP experiences and automate processes without costly, disruptive upgrades. Rimini Agentic UX is deployed on top of your existing ERP systems to transform the way you work — at scale — without changing your ERP. With Rimini Agentic UX, you don’t have to go through a long, expensive and risky ERP replatforming process to get AI features. Rimini Agentic UX delivers a modern user experience within your current ERP in weeks, rather than months or years, so you can streamline processes, improve productivity and lower total operating costs for enhanced profitability.

Question 16

What is the Rimini Smart Path™?

Accepted Answer

The Rimini Smart Path is a proven methodology to help IT and business leaders achieve massive efficiencies and savings across their enterprise software landscape and deliver needed AI and innovation for growth and competitive advantage, all within existing budgets. It has three steps:   Support: Replace your ERP and other software vendor support with award-winning, proven Rimini Support™ to extend the life of your existing systems while freeing up resources for innovation. Optimize: Run, secure, continuously improve and integrate your existing ERP and enterprise software portfolio with optimization solutions for maximum efficiency and ROI. Innovate: Achieve Agentic AI ERP with Rimini Agentic UX™ over the top of existing ERP and other systems for intelligent process automation, AI-enabled productivity and enterprise visibility. By following the Rimini Smart Path, leaders can transform how they Support and Optimize their software portfolio so that they can Innovate with Agentic AI ERP

Question 17

How do I get started on the Rimini Smart Path?

Accepted Answer

Thousands of Rimini Street clients began their Rimini Smart Path journey by opting for a business-driven roadmap rather than a vendor-dictated one. Their first step was to switch from vendor support to Rimini Support for their mission-critical applications and databases. We recommend participating in our Savings Opportunity and Assessment Report (SOAR) to receive a detailed summary of the full scope of our support services, as well as how much can be saved and reallocated to innovation initiatives. Once signed, we initiate an efficient and thorough onboarding process for new clients to ensure that our support engineers understand our clients’ systems and environments, including their customizations, and are set up and ready to diagnose and resolve issues quickly. Many clients have then added Rimini Street’s managed services and exclusive security, interoperability, monitoring and many other solutions to streamline operations further, and IT professional services to augment staff, complete bespoke projects and deliver Agentic AI ERP capabilities in weeks through our Rimini Agentic UX™ offering. If you’re ready to get started on your personalized Rimini Smart Path, get in touch with us.

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