Enjoy unmatched support, speed and skills
When mission-critical systems go down, so do operations — at a great cost to the business. At Rimini Street, our focus is on helping you achieve success and keeping your business running strong. The development of AI applications for our support engineers and managers serves as proof of our commitment to exceptional service.
With Rimini Support™, you're assigned to a dedicated Primary Support Engineer (PSE) who speaks your language and works in your time zone. Our PSEs are backed by a global team of engineers and proprietary AI and ML applications, developed to supercharge our engineers. You can rest assured knowing your issue is being actioned on by a top-tier team supported by client-centric technology.
Recognized as the global leader of third-party support for Oracle, SAP, VMware® and more, we're proud to be Engineered for Support®.
Resolve issues faster
Lower system and business risk
Get best-fit support
Rimini Street AI support applications
Developed by Rimini Street’s in-house support performance team, our ever-expanding AI and ML platform empowers our engineers to serve you better. Using unique data insights and intelligence, we help deliver seamless service and support for exceptional results.
Our patented AI support application, Case Assignment Advisor, helps our technical team assign the right support engineer, in the right time zone and language for your issue. The faster we accurately match, the faster we can tackle and bring your case to resolution.
- Analysis of 35+ vectors, including language, region and experience
- Selection of best-fit engineer for your unique case
- Industry-leading service level agreement of guaranteed 10-minutes or less for priority cases
The C-Signal application detects anomalies in both structured and unstructured data for cases in progress, notifying engineers of those that may need additional attention. As a result, client escalations are significantly decreased, freeing up our engineers to focus on root cause analysis and fixes.
- Streamlined service with a clear view of actionable information
- Automatic escalation of critical cases for faster support
- Reduced risk to system performance and business continuity
With a significant number of cases resolved since 2005, tackling unique and tough issues such as customizations, interoperability, security and more, the Case Assistant application leverages historical cases to help our engineers research and collaborate to resolve your case faster.
- Accelerated case resolution to reduce downtime
- Root cause analysis to prevent issue recurrence
- Proven solutions based on previous cases and best practices
Hear what our clients have to say

The savings are phenomenal, and I give high marks to their proactive support model that addresses needs that we haven’t even explicitly mentioned. We give them a 5 out of 5 for client satisfaction.”
With Rimini Street fully supporting our SAP systems, my team can focus 100% on realizing our Industry 4.0 vision.”

We were able to halve our SAP maintenance costs over a couple year period resulting in substantial savings.”

My team applauds the speed of Rimini Street support. It’s tremendously different than SAP support.”
When we were migrating to AWS and upgrading our ERP, without Rimini Street, we wouldn’t have had the right care and it would have been a very difficult project.”
With Rimini Street, the scope of support covers our customizations and add-ons. We have experienced faster time to solution and no hesitation resolving issues with our customized environment.”

We need nothing less than extraordinary support, and with the extraordinary support we get from Rimini Street, we can continue providing extraordinary support for our customers.”
Rimini Street has always been very understanding and takes the time to check the facts, solve problems, and help us reach our goals. Therefore, we are grateful to have Rimini Street's support.”
Rimini Street adapts to what we want to do. It is truly an extension of my internal SAP support team. ”

We know we can now do upgrades on our own terms, which has been critical during a tumultuous time in the hospitality sector.”

The breadth of experience that Rimini Street brings has definitely mitigated risk for T-Mobile.
The strength of the Rimini Street team made it possible to support the significant customizations that SAP struggled to handle. We get everything and more that we had from SAP at half the cost — it really was an unassailable proposal!
It became very clear that moving to a third-party support provider offered a compelling alternative for us.”

The partnership helps achieve significant savings while also giving us more time and flexibility to plan for the future without pressure to follow a vendor-led upgrade path.
Rimini Street has repeatedly demonstrated how much it understands the importance of quality customer service.”

There is a massive amount of technology involved, but the most important thing is how it impacts peoples’ lives.
It was refreshing to engage with a company that is really motivated and enthusiastic to go above and beyond to provide the needed support and help solve our problems.”

Once executive management saw the savings we were able to generate, they approved many projects that were previously on hold because of budgetary constraints.
Don’t get stuck with the status quo: Don’t close your eyes or fear making a change. Exploring the unknown led us to Rimini Street, and the whole company has benefited.”

Our first year working together demonstrated the quality of Rimini Street support. Any database-related issues we raise are resolved faster and more effectively than with Oracle, so we had absolutely no reservations in extending the original contract to a multi-year agreement. ”

Rimini Street is solely focused on support and is incredibly customer-centric, which means it is constantly aiming to raise the bar and find new ways to deliver high-quality, cost-effective support to our business.”

Without quality service levels, however much money you save is irrelevant. I really feel like we’ve been able to take the brakes off and gain agility.”

Rimini's proposal for AMS delighted us due to the differential of its model. In addition to the seniority of the engineers and extremely fast response time, today we don't waste any more time having to manage the tickets. It is a great optimization of resources to have a single service provider for support and AMS.”

I have always had solid relationships with Oracle but transitioning to third-party support made absolute business sense and was not a risk.
What we paid Oracle for one year of support covered three years with [Rimini Street].
We’ve formed real bonds with our assigned Rimini Street support engineers.”

















Strengthen operations with exceptional support
Contact Rimini Street today to learn how your organization can benefit from human-first support, support-focused innovations and a deep bench of experts ready to deliver fast, high-value solutions for your IT team.