Enjoy unmatched support, speed and skills
When mission-critical systems go down, so do operations — at a great cost to the business. At Rimini Street, our focus is on helping you achieve success and keeping your business running strong. The development of AI applications for our support engineers and managers serves as proof of our commitment to exceptional service.
With Rimini Support™, you're assigned to a dedicated Primary Support Engineer (PSE) who speaks your language and works in your time zone. Our PSEs are backed by a global team of engineers and proprietary AI and ML applications, developed to supercharge our engineers. You can rest assured knowing your issue is being actioned on by a top-tier team supported by client-centric technology.
Recognized as the global leader of third-party support for Oracle, SAP, VMware® and more, we're proud to be Engineered for Support®.
Resolve issues faster
Lower system and business risk
Get best-fit support
Rimini Street AI support applications
Developed by Rimini Street’s in-house support performance team, our ever-expanding AI and ML platform empowers our engineers to serve you better. Using unique data insights and intelligence, we help deliver seamless service and support for exceptional results.
Our patented AI support application, Case Assignment Advisor, helps our technical team assign the right support engineer, in the right time zone and language for your issue. The faster we accurately match, the faster we can tackle and bring your case to resolution.
- Analysis of 35+ vectors, including language, region and experience
- Selection of best-fit engineer for your unique case
- Industry-leading service level agreement of guaranteed 10-minutes or less for priority cases
The C-Signal application detects anomalies in both structured and unstructured data for cases in progress, notifying engineers of those that may need additional attention. As a result, client escalations are significantly decreased, freeing up our engineers to focus on root cause analysis and fixes.
- Streamlined service with a clear view of actionable information
- Automatic escalation of critical cases for faster support
- Reduced risk to system performance and business continuity
With a significant number of cases resolved since 2005, tackling unique and tough issues such as customizations, interoperability, security and more, the Case Assistant application leverages historical cases to help our engineers research and collaborate to resolve your case faster.
- Accelerated case resolution to reduce downtime
- Root cause analysis to prevent issue recurrence
- Proven solutions based on previous cases and best practices
Pacific Textiles experiences better, faster results with Rimini Support for SAP S/4HANA
Switching from vendor support to Rimini Support was a strategic decision for Pacific Textiles, one of the world’s largest fabric mills. Hear CIO Hubert Tsang discuss how the company has benefitted from better support, faster response times and the unlocking of funds to invest in a data lake as part of its AI strategy.
Hear what our clients have to say
Moving to Rimini Street gave us back control of our ERP platform. It took us out of that vendor driven upgrade cycle.”
With Rimini Street, our SAP and VMware environments simply work. That reliability gives us time to improve business processes and collaborate more closely with our innovation teams. We’ve found a partner we trust to keep our core systems running while we focus on where the business needs to go next.”
With Rimini Street, we have confidence that our SAP systems are in expert hands. That trust allows our team to focus on enabling the business rather than worrying about ERP support.”
The funds we saved, and the system stability achieved by moving to Rimini Street have empowered us to reinvest our people, time and money towards initiatives that put us at the forefront of innovation.”
Rimini Street is quick and accurate, especially when working with customized code and complex systems. Issues that would have taken days to resolve with a traditional vendor are often resolved within hours with Rimini Street.”
Rimini Street’s support helps create capacity for us to explore modernization, automation and AI initiatives across our broader application landscape, while maintaining SAP ECC as the stable core.”
During our most critical VMware infrastructure challenge, Rimini Street delivered exceptional support characterized by technical expertise, genuine urgency and unwavering commitment.”
At Ypê, we have several AI projects in works, but the Rimini Agentic UX™ project has outperformed them all in both speed and expectations. It only took one month from start to delivery, and helped us reduce our approval cycle by 60% and accelerate time-to-value. It’s a great win for our IT team.”
Instead of spending cycles on accessibility issues, our team is now focusing their efforts on value-add projects that deliver real ROI for our business.”
Additional resources
SAP Sapphire 2026 recently took place in Orlando, where the company presented its latest strategy and positioning. At the event, SAP doubled down on the shift toward AI-led platforms, reinforced fixed ECC end-of-support deadlines and tightened the commercial linkage between cloud adoption and access to innovation — particularly AI. Many SAP customers now feel even […]
Strengthen operations with exceptional support
Contact Rimini Street today to learn how your organization can benefit from human-first support, support-focused innovations and a deep bench of experts ready to deliver fast, high-value solutions for your IT team.