Enjoy unmatched support, speed and skills

When mission-critical systems go down, so do operations — at a great cost to the business. At Rimini Street, our focus is on helping you achieve success and keeping your business running strong. The development of AI applications for our support engineers and managers serves as proof of our commitment to exceptional service.

With Rimini Support™, you're assigned to a dedicated Primary Support Engineer (PSE) who speaks your language and works in your time zone. Our PSEs are backed by a global team of engineers and proprietary AI and ML applications, developed to supercharge our engineers. You can rest assured knowing your issue is being actioned on by a top-tier team supported by client-centric technology.

Recognized as the global leader of third-party support for Oracle, SAP, VMware® and more, we're proud to be Engineered for Support®.

Resolve issues faster

Resolve issues faster

By integrating AI support tools into our process, we’ve improved our own case resolution times by 23%. Rely on our expert team to address issues quickly, avoiding costly downtime and disruption.
Lower system and business risk

Lower system and business risk

Our tools not only identify red flags but also anticipate problems, reducing cases that develop urgency by 29%. With this proactive AI, risk to system performance and business operations is decreased.
Get best-fit support

Get best-fit support

Using our apps, we match clients with the best available engineers based on case history and more. Trust that your case will be handled by a professional with deep technical experience in issues like yours.

Pacific Textiles experiences better, faster results with Rimini Support for SAP S/4HANA

Switching from vendor support to Rimini Support was a strategic decision for Pacific Textiles, one of the world’s largest fabric mills. Hear CIO Hubert Tsang discuss how the company has benefitted from better support, faster response times and the unlocking of funds to invest in a data lake as part of its AI strategy.  

Expert support for enterprise software

Strengthen operations with exceptional support

Contact Rimini Street today to learn how your organization can benefit from human-first support, support-focused innovations and a deep bench of experts ready to deliver fast, high-value solutions for your IT team.

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