Take Control of Agile PLM Roadmaps
Eliminate overspending — save up to 90% on total support costs for Agile PLM
Many organizations today rely on Oracle Agile PLM to accelerate time to market and boost productivity; however, by May 2023, all Oracle Agile PLM releases will no longer be fully supported by Oracle.1 With no new major Agile releases on Oracle’s roadmap, many customers are seeing the amount of value they receive for their Oracle Agile support services decrease, while cost continues to increase. Rimini Street guarantees 50% savings on annual support fees and up to 90% savings on total cost of maintenance while eliminating the need to pay for expensive upgrades simply to remain fully supported.
Liberate resources, avoid the software vendor-dictated model
Oracle’s Agile PLM support policies force IT organizations to continually upgrade to remain fully supported while seemingly delivering less meaningful innovation to the business each year. Rimini Street supports existing Oracle Agile PLM software releases by themselves (or with other Oracle applications, middleware, and databases) for at least 15 years, including customizations, without the need to upgrade or update Agile PLM software. In addition, IT teams enjoy a more comprehensive and responsive support experience, including faster response SLAs for critical issues and support for customizations, to help create more time for new initiatives.
Drive strategic business priorities
Rimini Street helps give the freedom to deploy budget and resources toward the unique priorities of client businesses, whether to optimize current operations or accelerate new growth. This includes leveraging the latest, industry-leading technologies, beyond the vendor’s roadmap, including the cloud model of choice or hybrid-IT environments.
Why Rimini Street
Rimini Street was founded to disrupt and redefine the enterprise software support model by developing innovative new products and services that put client success first. By delivering premium-level support and highly skilled engineering expertise at a fraction of the cost, Rimini Street clients receive the highest levels of value and customer service every day.
Better model
24x7x365 follow-the-sun support for Oracle Agile PLM software for 15+ years without forced upgrades or updates, and a guaranteed P1 SLA response time of 10 minutes or less.
Better people
Assigned Primary Support Engineers (PSEs) with an average of 20 years of real-world Agile PLM experience and a seasoned support delivery team to act as an extension of clients' IT organizations.
Better outcomes
Extend the useful life of Agile PLM assets while saving up to 90% on total maintenance and support costs by working with a partner highly rated for continuing client satisfaction.
Compare the value
Beyond guaranteed savings, Rimini Street delivers a more comprehensive support experience for Agile PLM and other Oracle software, including industry-leading tax, legal, and regulatory updates; custom code support at no extra charge; and full support for clients' current Oracle releases for at least 15 years with no required upgrades or updates. In addition, Rimini Street provides strategic services to help plan and execute the Oracle IT strategy of choice, free from the software vendor’s agenda and timetable, including guidance on software and technology roadmaps, licensing, security, and cloud strategies.
Standard Support Program Feature |
Rimini Street |
Oracle Premier and Extended |
Oracle Sustaining |
|---|---|---|---|
Support Services |
|||
Application, repository, and documentation fixes |
No new fixes |
||
Operational and configuration support |
|
||
Installation and upgrade support |
No new upgrade scripts |
||
Named, regional primary support engineer with an average of 20 years of experience |
|
|
|
Global account management |
|
|
|
10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
|
|
|
Full support with no required upgrades |
|
|
|
Customization support |
|
|
|
Performance support |
|
|
|
Interoperability and integration support |
|
|
|
Full support of current release for at least 15 years from contract date |
|
|
|
Strategic Services |
|||
Technical, functional, and application roadmap advisory services |
|
|
|
Cloud advisory services |
|
|
|
License advisory services |
|
|
|
Security advisory services |
|
|
|
Interoperability and integration advisory services |
|
|
|
Monitor and check advisory services |
|
|
|
Impact on Resources |
|||
Significantly reduce operating costs (budget, people, time) |
|
|
|
Independence from vendor-dictated roadmap |
|
|
|
“Our collaboration with Rimini Street has enabled us to improve our business efficiencies and reallocate our dollars to digital transformation initiatives that help our business grow and compete.”
Featured Clients
When we signed up with Rimini Street, the first and biggest change was that it felt like a partnership. Second, the amount of information and analysis work that is done by the Rimini Street team helps us make better decisions. We get specific answers and directions as to what we can do to solve issues.”
– Edgar Hershberger VP of Applications
Rimini Street support allows us to focus our workforce on what's important instead of making huge internal investments.”
– Amir Barmatz Director of Information Technology
In addition to more personalized support, we were able to cut related costs by 50%. And because of the guidance and insights from Rimini Street, we've been able to achieve a lot more with our existing system.
I used Oracle Support for 15 years before making the change, and working with Rimini Street has been an easy transition. We’re able to ‘move the ball forward’ considerably faster now.”
Additional Resources
Why Enterprises Are Rethinking Their Oracle Relationship and Cloud Strategy
In this webinar, Sr. Product Marketing Director, Jason Kotsaftis, and VP of Market Research, Pat Phelan discuss the findings from Rimini Street's 2019 Oracle Applications Survey.
Getting the Most From Your Oracle Database Support
Are Oracle Cloud Risks Worth the Rewards?
Is Oracle’s roadmap taking you where you want to go, or should you be following your own Business-Driven IT Roadmap? Our new research report looks at cloud stops along Oracle’s IT roadmap and details what they involve, and what they could mean for your business. Each stop along Oracle’s roadmap can lock you deeper into its technology stack and may include risks and hidden costs. Is limiting your future IT options and flexibility through a single vendor best for your business? How would Oracle Cloud look if viewed through the lens of a Business-Driven IT Roadmap, that squarely aligns all your IT strategies and tactics with the critical needs of your business? Download the full report for helpful insights as you consider whether Oracle is the right long-term partner for your cloud success.
Understanding Comprehensive Database Security
You Own Your Data: Protect It with a Formal Database Security Program
Rimini Street: What We Do
We don't make ERP or database software like Oracle and SAP. We support and manage that software. Over the past 15 years, we have helped over 3,000 clients save billions of dollars. It's because we are built for support. Built to help clients avoid costly fees and ERP upgrades, so they can innovate and fuel growth. Other companies do software. We do support.
Rimini Street Support for Agile Product Lifecycle Management
Achieve Significant Savings and Extend the Life of Your Agile PLM System
Get independent support for Agile PLM today.
Contact us to learn more.
