Join the Global Retailers That Have Made the Switch to Third-party Support for Oracle Retail
Retailers are dramatically reducing annual maintenance costs
Retail CIOs worldwide are looking for ways to free up funds and resources to invest in technologies that address market turbulence. One proven strategy to address rising ERP maintenance costs is by leveraging independent, third-party enterprise software support. More than 175 retailers have reduced their total ERP maintenance costs by up to 90% while gaining better support and service from Rimini Street.
Discover ultra-responsive support for Oracle Retail Software
Rimini Street provides expert support for Oracle Retail software — alone, or in combination with support for Oracle enterprise applications and databases. Using this combined support enables clients to receive an integrated service offering with the advantages that come with single-provider support. Receive ultra-responsive support for Oracle Retail applications.
Accelerate digital transformation
Digital transformation helps deliver a sustainable competitive edge for organizations across industries. The multi-million-dollar boardroom question facing CIOs: “How are we going to pay for this?” with ongoing operations consuming 80% to 90% of a typical IT budget. Retail technology leaders that have adopted independent enterprise software support solutions, including replacing Oracle Retail support/Retek support, are reallocating the saved funds and resources toward digital transformation efforts.
Why Rimini Street
Switch from Oracle retail support; improve SLA and ROI.
Better model
Eliminate forced upgrades of Oracle retail applications to remain on full support and preserve the flexibility to upgrade when there's a clear ROI presented. Upgrades can be time-consuming, expensive, and risky — don’t upgrade without a compelling business case or ROI.
Better people
Receive ultra-responsive support by taking advantage of expert services for Oracle Retail software, including support for customizations at no extra charge.
Better outcomes
Don’t rip and replace; enjoy savings of up to 90% of total maintenance costs, allowing focus on optimizing existing solutions and adding new features and capabilities around commerce platforms using best-of-breed, independent, third-party solutions. Help maximize ERP investments by extending the life/reducing the TCO of Oracle Retail software.
Compare the value
Support Features |
Rimini Street |
Oracle Premier and Extended |
Oracle Sustaining |
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Support Services |
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Application and documentation fixes |
No new fixes |
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Operational and configuration support |
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Installation and upgrade support |
No new upgrade scripts |
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Named, regional primary support engineer with an average of 20 years of experience |
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Account management services |
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10-minute guaranteed response SLA for P1 critical cases with 2-hour update communications |
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Full support with no required upgrades |
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Customization support |
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Performance support |
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Interoperability and integration support |
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Full support of current release for at least 15 years from contract date |
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Strategic Services |
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Technical, functional, and application roadmap advisory services |
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Cloud advisory services |
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License advisory services |
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Security advisory services |
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Interoperability and integration advisory services |
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Monitor and check advisory services |
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Impact on Resources |
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Significant reduction in operating costs (budget, people, time) |
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Independence from vendor-dictated roadmap |
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Featured Clients
We log in a ticket, and Rimini Street provides root cause analysis and permanently fixes those issues. We are seeing vast improvements leading to stabilization and ability to meet our KPIs.”
– Criselda de Jesus Department Head, HCM and CRM Solutions
The best part is that our customers have not seen any difference. We are still working together but with upgraded and compliant systems. We can be ISO certified. This is the key to working with partners such as the UK Post Office.”
– Hugues Piet Lataudrie Row Director BO Solutions and Digital BP
Rimini Street took the time to understand our business needs and proposed a tailored solution to reduce our cost and improve our Oracle and SAP system operations. With Rimini Support™, we expect to reduce Oracle and SAP maintenance costs and leverage this budget to our IT infrastructure management. ”
– JinCheol Yoon Head of Digital Support Office
Additional Resources
Rimini Street Support for Oracle Database
Maximize the Value of Your Oracle Database Investment
What Retailers Have In Common on IT Spending and Digital Innovation
The holiday season gave retailers an unexpected gift: sales rose 5.1 percent between Nov. 1 and Dec. 24, a six-year high1. To put that into perspective, the National Retail Federation put the average annual increase at about 3.9% over the previous five years. Even so, online sales accelerated even more rapidly, rising 19.1 percent2, according […]
Accelerating the Retailer’s Business-Driven Roadmap with Third-Party Support
Retail is immensely competitive. And margins are tight. Those are givens. To gain an advantage, retailers must make digital transformation a priority. But with 80 to 90 percent of a typical IT budget committed to operating existing systems, where will the IT innovation funding come from? Retailers who are early adopters of third-party enterprise software support have unlocked innovation funding by freeing up their precious resources: avoiding unnecessary ERP vendor upgrades, and letting overpriced vendor maintenance contracts expire. These retailers also follow a Business-Driven Roadmap that aligns all IT spending with business priorities, not vendor priorities. Taking these strategic, fundamental savings steps unshackles valuable IT resources-both budget and staff-for more critical initiatives such as: improving loyalty programs and delivery systems, enhancing customer service through artificial intelligence, integrating mobile technologies into the shopping experience, and even trying out robots in the warehouse. Download this eBook for helpful insights on how third-party support and a Business-Driven IT Roadmap can help you regain your retail competitive advantage.
How UK Public Sector Organisations are Delivering Quality Essential Services and Innovation While Reducing ERP Support Costs
In this Rimini Street webinar, public sector IT leaders share how they’re making significant savings, taking control of their IT roadmaps and planning for the future
Rimini Street: What We Do
We don't make ERP or database software like Oracle and SAP. We support and manage that software. Over the past 15 years, we have helped over 3,000 clients save billions of dollars. It's because we are built for support. Built to help clients avoid costly fees and ERP upgrades, so they can innovate and fuel growth. Other companies do software. We do support.
Rimini Street Support for Oracle Retail
Improve Your Oracle Support SLA and Increase Your ROI
Check out independent support for Oracle Retail.
Contact us to learn more.
