The transportation and logistics industries are complex and growing markets. The increasing volume of goods and products makes it challenging to identify new ways to handle the additional capacity. Those destined to win will adopt technology and enterprise software solutions or find innovative ways to match the continual supply and demand requirements. Identifying partners that enable the ability to focus on strategic goals and redirect IT funds toward them is key.
Rimini Street independent, third-party support services and comprehensive support solutions for transportation industry software and logistics industry software are built on a model that helps clients save time, money, and resources. Newly available IT funds and time of staff can be reallocated to higher-level business priorities such as transforming the workforce and workplace, securing and digitalizing supply chains, and meeting ever-increasing consumer expectations.
ERP systems are business-critical applications that require time and experienced resources to ensure they receive best-in-class support. Professionals in the transportation and logistics industries understand that to maintain high customer satisfaction rates and loyalty, service and response times matter. Rimini Street third-party support for ERP applications helps maximize uptime with ultra-fast response times and SLAs, covering a broad range of services including customization support and tax, legal, and regulatory updates at no additional cost. This singular focus on client service and success has earned Rimini Street an overall 4.9/5.0 client satisfaction rating.
Transportation and logistics companies can struggle to manage increased competition, labor and fuel costs, environmental regulation, rapidly changing consumer expectations, and technology disruption. Those that are beholden to a software vendor's roadmap and annual support fees can have very few funds available to address these challenges. Rimini Street clients save 50% on annual support fees compared to vendor support, and save up to 90% on total maintenance costs. This enables them to craft a Business-Driven Roadmap that aligns IT spending with business priorities, not with a vendor-dictated roadmap.
Work with one vendor for support for Oracle Database
Experience personalized support for PeopleSoft ERP
Maintain the current stable and mature SAP implementation
Receive ultra-responsive support for Oracle EBS products
Integrated service with interoperability and configuration support for BusinessObjects
Protect databases from vulnerabilities faster and easier than ever before
Integrated AMS for SAP or Oracle applications and ERP support
The flexibility to remain fully supported on Siebel 6.x, 7.x, and 8.x applications
The single source for support for SAP S/4HANA Database
Rimini Street Support Services replace vendor support and deliver a premium service experience, leveraging a scalable, global support model to drive business results. Enterprise software support savings can be invested in driving competitive advantage and fueling growth.
Rimini Street support is vendor-agnostic, ideally suited for evolving and hybrid IT environments. Helping clients contain costs and maximize the lifetime value of ERP systems are cornerstones of Rimini Street support. Expert interoperability and security solutions help ensure that clients can keep existing software releases for at least 15 years.
Rimini Street engineers have the experience and the resources to help resolve the most complex software issues, including root cause analysis. Primary Support Engineers (PSEs) lead the way, backed by a global network of always-on IT professionals who are experts in every kind of enterprise software and system.
Rimini Street clients don't overspend on vendor support or lose precious IT time on unnecessary updates and upgrades. Instead, IT teams can work on innovation and growth initiatives that support a Business-Driven Roadmap, while software support savings can be directed to operational improvements and better meeting customer needs.
“Rimini Street is solely focused on support and is incredibly customer-centric, which means it is constantly aiming to raise the bar and find new ways to deliver high-quality, cost-effective support to our business.”
Ingo Pass CIO
“By switching to Rimini Street, we not only reduced our annual support costs, we avoid unneeded upgrades and receive faster and more comprehensive support. Our organization has been able to reallocate funds to strategic IT initiatives.”
Tae-joon Park Manager of the Management Information Team
“There is a massive amount of technology involved, but the most important thing is how it impacts peoples’ lives.
It was refreshing to engage with a company that is really motivated and enthusiastic to go above and beyond to provide the needed support and help solve our problems.”
Companies are changing how they run critical SAP systems – taking advantage of new delivery models that improve relationships with business users. With integrated support and application management services – you can scale to meet critical project milestones accelerating digital initiatives. In this one-hour fireside chat featuring guest speaker Pascal Buchner, ITS Director & CIO, The International Air Transport Association (IATA), you’ll learn how companies are modernising how they manage their SAP systems with preventative maintenance to reduce manual processes and keep software from breaking. We will explore how Rimini Street’s flexible, consultative Application Managed Services approach has enabled IATA to reduce overall open incident volumes, while improving cash flow as the COVID-19 pandemic continues. Questions we will ask include: How has your IT mission and priorities changed over the last 12 months? Where are your immediate savings opportunities for IT Today? How are you freeing up funds to focus on customer and business needs? What were the main reasons for considering third-party support services? Matthew Holmes, Director, Global Application Management Services at Rimini Street will also share new insight on getting more out of your SAP software while reducing project backlogs and simplifying IT service delivery.
Digital transformation was critical to European organizations in 2020 in response to the global pandemic. What lessons were learned, and how do they translate to 2021 IT strategic plans and cloud strategy? A recent infobrief by marketing intelligence leader IDC reveals results of its European IT Buyer Sentiment Survey, including: organizations’ top goals for 2021-2022, where enterprises are in the pandemic recovery stages, and the metrics used to build a business case for ERP modernization. IDC’s infobrief includes valuable insights and recommendations for CIOs across the globe as they align business strategy with cloud strategy, specifically: Avoiding the digital ROI gap CEO priorities across the pandemic recovery stages An IT project prioritization framework for 2021 How a hybrid IT strategic plan supports the digital transformation journey Recommendations for ERP innovation The infobrief also highlights the success of Swedish eco-friendly transportation leader Green Cargo in balancing ERP modernization and sustainable innovation on a tight budget by following a Business-Driven IT Roadmap. Download the IDC infobrief today and continue your digital transformation success.
Terry Jones discusses challenges facing the airline industry and highlights opportunities airline organizations should take advantage of including third-party software support.
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