Share the Road with an Innovative Partner
The transportation and logistics industries are complex and growing markets. The increasing volume of goods and products makes it challenging to identify new ways to handle the additional capacity. Those destined to win will adopt technology and enterprise software solutions or find innovative ways to match the continual supply and demand requirements. Identifying partners that enable the ability to focus on strategic goals and redirect IT funds toward them is key.
Free up funds to focus on strategic initiatives
Rimini Street independent, third-party support services and comprehensive support solutions for transportation industry software and logistics industry software are built on a model that helps clients save time, money, and resources. Newly available IT funds and time of staff can be reallocated to higher-level business priorities such as transforming the workforce and workplace, securing and digitalizing supply chains, and meeting ever-increasing consumer expectations.
Gain operational efficiencies
ERP systems are business-critical applications that require time and experienced resources to ensure they receive best-in-class support. Professionals in the transportation and logistics industries understand that to maintain high customer satisfaction rates and loyalty, service and response times matter. Rimini Street third-party support for ERP applications helps maximize uptime with ultra-fast response times and SLAs, covering a broad range of services including customization support and tax, legal, and regulatory updates at no additional cost. This singular focus on client service and success has earned Rimini Street an overall 4.9/5.0 client satisfaction rating.
Leave the vendor-dictated ERP roadmap in the rearview mirror
Transportation and logistics companies can struggle to manage increased competition, labor and fuel costs, environmental regulation, rapidly changing consumer expectations, and technology disruption. Those that are beholden to a software vendor's roadmap and annual support fees can have very few funds available to address these challenges. Rimini Street clients save 50% on annual support fees compared to vendor support, and save up to 90% on total maintenance costs. This enables them to craft a Business-Driven Roadmap that aligns IT spending with business priorities, not with a vendor-dictated roadmap.
Industry Solutions
Oracle Database
Work with one vendor for support for Oracle Database
PeopleSoft
Experience personalized support for PeopleSoft ERP
SAP
Maintain the current stable and mature SAP implementation
Oracle E-Business Suite
Receive ultra-responsive support for Oracle EBS products
SAP BusinessObjects
Integrated service with interoperability and configuration support for BusinessObjects
Security
Protect databases from vulnerabilities faster and easier than ever before
Application Management Services (AMS)
Integrated AMS for SAP or Oracle applications and ERP support
Siebel
The flexibility to remain fully supported on Siebel 6.x, 7.x, and 8.x applications
HANA Database
The single source for support for SAP S/4HANA Database
Why Rimini Street
Rimini Support replaces vendor support and deliver a premium service experience, leveraging a scalable, global support model to drive business results. Enterprise software support savings can be invested in driving competitive advantage and fueling growth.
Better model
Rimini Street support is vendor-agnostic, ideally suited for evolving and hybrid IT environments. Helping clients contain costs and maximize the lifetime value of ERP systems are cornerstones of Rimini Street support. Expert interoperability and security solutions help ensure that clients can keep existing software releases for at least 15 years.
Better people
Rimini Street engineers have the experience and the resources to help resolve the most complex software issues, including root cause analysis. Primary Support Engineers (PSEs) lead the way, backed by a global network of always-on IT professionals who are experts in every kind of enterprise software and system.
Better outcomes
Rimini Street clients don't overspend on vendor support or lose precious IT time on unnecessary updates and upgrades. Instead, IT teams can work on innovation and growth initiatives that support a Business-Driven Roadmap, while software support savings can be directed to operational improvements and better meeting customer needs.
Featured Clients
As business starts to normalize, all the initiatives are coming together to create a more efficient, stronger, and leaner airline.
We’ve achieved substantial cost savings, but more importantly, the savings translate to additional capacity and capability, meaning I can deliver even greater value to the business.
The money we used to spend with Oracle is now providing high-quality support, and results in us having more time and money to focus on our business transformation efforts.”
Rimini Street is solely focused on support and is incredibly customer-centric, which means it is constantly aiming to raise the bar and find new ways to deliver high-quality, cost-effective support to our business.”
– Ingo Pass CIO
By switching to Rimini Street, we not only reduced our annual support costs, we avoid unneeded upgrades and receive faster and more comprehensive support. Our organization has been able to reallocate funds to strategic IT initiatives.”
– Tae-joon Park Manager of the Management Information Team
Additional Resources
ERP Modernisation: The Art of the Possible – Q&A with Green Cargo CIO @ IDC European CIO Summit 2021
Customer Fireside Chat: Top Three Ways to Improve SAP Service Support through AMS
Companies are changing how they run critical SAP systems – taking advantage of new delivery models that improve relationships with business users. With integrated support and application management services – you can scale to meet critical project milestones accelerating digital initiatives. In this one-hour fireside chat featuring guest speaker Pascal Buchner, ITS Director & CIO, The International Air Transport Association (IATA), you’ll learn how companies are modernising how they manage their SAP systems with preventative maintenance to reduce manual processes and keep software from breaking. We will explore how Rimini Street’s flexible, consultative Application Managed Services approach has enabled IATA to reduce overall open incident volumes, while improving cash flow as the COVID-19 pandemic continues. Questions we will ask include: How has your IT mission and priorities changed over the last 12 months? Where are your immediate savings opportunities for IT Today? How are you freeing up funds to focus on customer and business needs? What were the main reasons for considering third-party support services? Matthew Holmes, Director, Global Application Management Services at Rimini Street will also share new insight on getting more out of your SAP software while reducing project backlogs and simplifying IT service delivery.
IDC European Infobrief: Cloud at Your Pace: Linking Business Strategy with Cloud Strategy
Digital transformation was critical to European organizations in 2020 in response to the global pandemic. What lessons were learned, and how do they translate to 2021 IT strategic plans and cloud strategy? A recent infobrief by marketing intelligence leader IDC reveals results of its European IT Buyer Sentiment Survey, including: organizations’ top goals for 2021-2022, where enterprises are in the pandemic recovery stages, and the metrics used to build a business case for ERP modernization. IDC’s infobrief includes valuable insights and recommendations for CIOs across the globe as they align business strategy with cloud strategy, specifically: Avoiding the digital ROI gap CEO priorities across the pandemic recovery stages An IT project prioritization framework for 2021 How a hybrid IT strategic plan supports the digital transformation journey Recommendations for ERP innovation The infobrief also highlights the success of Swedish eco-friendly transportation leader Green Cargo in balancing ERP modernization and sustainable innovation on a tight budget by following a Business-Driven IT Roadmap. Download the IDC infobrief today and continue your digital transformation success.
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