The transportation and logistics industries are complex and growing markets. The increasing volume of goods and products makes it challenging to identify new ways to handle the additional capacity. Those destined to win will adopt technology and enterprise software solutions or find innovative ways to match the continual supply and demand requirements. Identifying partners that enable the ability to focus on strategic goals and redirect IT funds toward them is key.
Rimini Street independent third-party support for transportation industry software and logistics industry software is built on a model that helps clients save time, money, and resources. Newly available IT funds and time of staff can be reallocated to higher-level business priorities such as transforming the workforce and workplace, securing and digitalizing supply chains, and meeting ever-increasing consumer expectations.
ERP systems are business-critical applications that require time and experienced resources to ensure they receive best-in-class support. Professionals in the transportation and logistics industries understand that to maintain high customer satisfaction rates and loyalty, service and response times matter. Rimini Street third-party support for ERP applications helps maximize uptime with ultra-fast response times and SLAs, covering a broad range of services including customization support and tax, legal, and regulatory updates at no additional cost. This singular focus on client service and success has earned Rimini Street an overall 4.8/5.0 client satisfaction rating.
Transportation and logistics companies can struggle to manage increased competition, labor and fuel costs, environmental regulation, rapidly changing consumer expectations, and technology disruption. Those that are beholden to a software vendor's roadmap and annual support fees can have very few funds available to address these challenges. Rimini Street clients save 50% on annual support fees compared to vendor support, and save up to 90% on total maintenance costs. This enables them to craft a Business-Driven Roadmap that aligns IT spending with business priorities, not with a vendor-dictated roadmap.
Work with one vendor for support for Oracle Database
Experience personalized support for PeopleSoft ERP
Maintain the current stable and mature SAP implementation
Receive ultra-responsive support for Oracle EBS products
Integrated service with interoperability and configuration support for BusinessObjects
Protect databases from vulnerabilities faster and easier than ever before
Integrated AMS for SAP or Oracle applications and ERP support
The flexibility to remain fully supported on Siebel 6.x, 7.x, and 8.x applications
The single source for support for SAP S/4HANA Database
Rimini Street Support Services replace vendor support and deliver a premium service experience, leveraging a scalable, global support model to drive business results. Enterprise software support savings can be invested in driving competitive advantage and fueling growth.
Rimini Street support is vendor-agnostic, ideally suited for evolving and hybrid IT environments. Helping clients contain costs and maximize the lifetime value of ERP systems are cornerstones of Rimini Street support. Expert interoperability and security solutions help ensure that clients can keep existing software releases for at least 15 years.
Rimini Street engineers have the experience and the resources to help resolve the most complex software issues, including root cause analysis. Primary Support Engineers (PSEs) lead the way, backed by a global network of always-on IT professionals who are experts in every kind of enterprise software and system.
Rimini Street clients don't overspend on vendor support or lose precious IT time on unnecessary updates and upgrades. Instead, IT teams can work on innovation and growth initiatives that support a Business-Driven Roadmap, while software support savings can be directed to operational improvements and better meeting customer needs.
“We took the money that we had budgeted for Oracle support and were able to leverage that to help us build cool new applications to keep our existing clients happy and aggressively attract new customers.”
Global Logistics Provider Executive Director
“By switching to Rimini Street, we not only reduced our annual support costs, we avoid unneeded upgrades and receive faster and more comprehensive support. Our organization has been able to reallocate funds to strategic IT initiatives.”
Tae-joon Park Manager of the Management Information Team
“Our business is growing, and Rimini Street is helping enable us to make investments into other vital technologies for our online business and mobile initiatives, as a result of cutting our Oracle bill in half.”
Mike Tobin Business Systems Manager
With all Oracle PeopleSoft releases except for 9.2 in sustaining support and no announcement of 9.3, our customers have been finding creative ways to control costs and make things easier to do.
SAP customers contemplating the transition to S/4HANA have a lot to consider. A move to S/4HANA is more than an upgrade; it’s a new implementation effort, a new platform, and a new database. With costs estimated to be 5 to 7 times current license costs and potential barriers to aligning scarce expertise to make the move with minimal disruption, many customers are searching for options. The Valoir Research report, “Assessing an SAP-Rimini Street Strategy,” helps SAP customers understand the role of independent, third-party support from Rimini Street. In the report, you’ll learn: The current state of SAP software support and licensing burdens The value of stopping the clock on SAP’s planned deadlines to make the S/4HANA move when your business needs dictate – not SAP’s roadmap Ways customers are using liberated resources and budget to help fund digital transformation and accelerate innovation initiatives How Rimini Street independent, third-party support has helped customers reset their SAP relationships to better position themselves for an eventual move to S/4HANA
Rimini Street third-party support for enterprise software delivers leading, guaranteed 10-minute response SLA for critical, P1 cases around the world.
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